Many of the difficulties however, are not in the classroom... In The (Un)official Teacher's Manual, Omar Akbar offers direct, humorous and accessible advice on how to deal with the daily issues faced by a teacher- none of which involve teaching! Includes guidance on: lesson observations, emails, promotions, avoiding meaningless extra work, meetings, parents, maintaining a work-life balance, dealing with workplace bullying, and much more. While Omar pulls no punches on the reality of working in a school, a positive streak is maintained throughout. A must read for any teacher or potential teacher. - - - - - - - - - - - - - - Contents: Introduction: Why This Book Was Written 1. How to Get the Most from Observations, Learning Walks, and Book Scrutinies 2. The Don’ts of the School Email System 3. How to Get Promoted and Other Things to Consider 4. How and When to Say No and Yes 5. The Dos and Don’ts of Meetings 6. How to Get Parents on Your Side 7. Guidance for Trainee Teachers 8. Ensuring a Life-Work Balance 9. Bullying: the Problem and the Solution 10. How to Get the Teaching Job You Want 11. Maintaining Good Relationships 12. Why It’s All Worth It

    Indeed, as Tom Standage reveals in his scintillating new book, social media is anything but a new phenomenon.From the papyrus letters that Roman statesmen used to exchange news across the Empire to the advent of hand-printed tracts of the Reformation to the pamphlets that spread propaganda during the American and French revolutions, Standage chronicles the increasingly sophisticated ways people shared information with each other, spontaneously and organically, down the centuries. With the rise of newspapers in the nineteenth century, then radio and television, “mass media” consolidated control of information in the hands of a few moguls. However, the Internet has brought information sharing full circle, and the spreading of news along social networks has reemerged in powerful new ways.A fresh, provocative exploration of social media over two millennia, Writing on the Wall reminds us how modern behavior echoes that of prior centuries-the Catholic Church, for example, faced similar dilemmas in deciding whether or how to respond to Martin Luther's attacks in the early sixteenth century to those that large institutions confront today in responding to public criticism on the Internet. Invoking the likes of Thomas Paine and Vinton Cerf, co-inventor of the Internet, Standage explores themes that have long been debated: the tension between freedom of expression and censorship; whether social media trivializes, coarsens or enhances public discourse; and its role in spurring innovation, enabling self-promotion, and fomenting revolution. As engaging as it is visionary, Writing on the Wall draws on history to cast new light on today's social media and encourages debate and discussion about how we'll communicate in the future.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    The internet—where most shared news stories are not even read by the person posting them—has contributed to the rampant spread of “intellectual arrogance.” In this culture, we have come to think that we have nothing to learn from one another; we are rewarded for emotional outrage over reflective thought; and we glorify a defensive rejection of those different from us.Interweaving the works of classic philosophers such as Hannah Arendt and Bertrand Russell and imposing them on a cybernetic future they could not have possibly even imagined, Lynch delves deeply into three core ideas that explain how we’ve gotten to the way we are:• our natural tendency to be overconfident in our knowledge;• the tribal politics that feed off our tendency;• and the way the outrage factory of social media spreads those politics of arrogance and blind conviction.In addition to identifying an ascendant “know-it-all-ism” in our culture, Lynch offers practical solutions for how we might start reversing this dangerous trend—from rejecting the banality of emoticons that rarely reveal insight to embracing the tenets of Socrates, who exemplified the humility of admitting how little we often know about the world, to the importance of dialogue if we want to know more. With bracing and deeply original analysis, Lynch holds a mirror up to American culture to reveal that the sources of our fragmentation start with our attitudes toward truth. Ultimately, Know-It-All Society makes a powerful new argument for the indispensable value of truth and humility in democracy.

    Renowned expert Erin Meyer is your guide through this subtle, sometimes treacherous terrain where people from starkly different backgrounds are expected to work harmoniously together.When you have Americans who precede anything negative with three nice comments; French, Dutch, Israelis, and Germans who get straight to the point (“your presentation was simply awful”); Latin Americans and Asians who are steeped in hierarchy; Scandinavians who think the best boss is just one of the crowd—the result can be, well, sometimes interesting, even funny, but often disastrous.Even with English as a global language, it’s easy to fall into cultural traps that endanger careers and sink deals when, say, a Brazilian manager tries to fathom how his Chinese suppliers really get things done, or an American team leader tries to get a handle on the intra-team dynamics between his Russian and Indian team members.In The Culture Map, Erin Meyer provides a field-tested model for decoding how cultural differences impact international business. She combines a smart analytical framework with practical, actionable advice for succeeding in a global world.

    It includes a concise, A-Z organization of the drugs, and includes information on 21 newly-approved drugs. More than 1,300 generic drugs and 4,500 trade names are included, as are over 800 new nursing guidelines.

     The world-renowned psychologist Timothy Wilson shows us how to redirect the stories we tell about ourselves and the world around us, with subtle prompts, in ways that lead to lasting change. Fascinating, groundbreaking, and practical, Redirect demonstrates the remarkable power small changes can have on the ways we see ourselves and our environment, and how we can use this in our everyday lives. "There are few academics who write with as much grace and wisdom as Timothy Wilson. Redirect is a masterpiece." -- Malcolm Gladwell

    Survey Methodology describes the basic principles of survey design discovered in methodological research over recent years and offers guidance for making successful decisions in the design and execution of high quality surveys. Written by six nationally recognized experts in the field, this book covers the major considerations in designing and conducting a sample survey. Topical, accessible, and succinct, this book represents the state of the science in survey methodology. Employing the "total survey error" paradigm as an organizing framework, it merges the science of surveys with state-of-the-art practices. End-of-chapter terms, references, and exercises enhance its value as a reference for practitioners and as a text for advanced students.

    In Denialism, New Yorker staff writer Michael Specter reveals that Americans have come to mistrust institutions and especially the institution of science more today than ever before. For centuries, the general view had been that science is neither good nor bad—that it merely supplies information and that new information is always beneficial. Now, science is viewed as a political constituency that isn’t always in our best interest. We live in a world where the leaders of African nations prefer to let their citizens starve to death rather than import genetically modified grains. Childhood vaccines have proven to be the most effective public health measure in history, yet people march on Washington to protest their use. In the United States a growing series of studies show that dietary supplements and “natural” cures have almost no value, and often cause harm. We still spend billions of dollars on them. In hundreds of the best universities in the world, laboratories are anonymous, unmarked, and surrounded by platoons of security guards—such is the opposition to any research that includes experiments with animals. And pharmaceutical companies that just forty years ago were perhaps the most visible symbol of our remarkable advance against disease have increasingly been seen as callous corporations propelled solely by avarice and greed. As Michael Specter sees it, this amounts to a war against progress. The issues may be complex but the choices are not: Are we going to continue to embrace new technologies, along with acknowledging their limitations and threats, or are we ready to slink back into an era of magical thinking? In Denialism, Specter makes an argument for a new Enlightenment, the revival of an approach to the physical world that was stunningly effective for hundreds of years: What can be understood and reliably repeated by experiment is what nature regarded as true. Now, at the time of mankind’s greatest scientific advances—and our greatest need for them—that deal must be renewed.

    Yet most of us don’t know how to read body language–and don’t realize how our own physical movements speak to others. Now the world’s foremost experts on the subject share their techniques for reading body language signals to achieve success in every area of life.Drawing upon more than thirty years in the field, as well as cutting-edge research from evolutionary biology, psychology, and medical technologies that demonstrate what happens in the brain, the authors examine each component of body language and give you the basic vocabulary to read attitudes and emotions through behavior. Discover:• How palms and handshakes are used to gain control• The most common gestures of liars• How the legs reveal what the mind wants to do• The most common male and female courtship gestures and signals• The secret signals of cigarettes, glasses, and makeup• The magic of smiles–including smiling advice for women• How to use nonverbal cues and signals to communicate more effectively and get the reactions you wantFilled with fascinating insights, humorous observations, and simple strategies that you can apply to any situation, this intriguing book will enrich your communication with and understanding of others–as well as yourself.

    Thanks to it, you will be able to UNLEASH the full power of your Amazon Echo, Echo Dot and Amazon Tap. AND you will find my email address at the end of the book, so feel free to ask me any questions you might have about Alexa. What is Amazon Echo Dot and Alexa Let me help you figure out what this this exciting technology is all about, so you can enjoy it too! Amazon Echo is a speaker connected to the internet that you can control with your voice. Alexa is the built-in vocal assistant of Amazon Echo. Alexa lets you play music, control your lights, ask for the weather and more. What you will learn: Step-by-step instructions on how to set up your device Get to know about all the things that Amazon Echo can do Get customized News, Traffic and Weather updates Connect your Google Calendar to your device Everything you need to know about Alexa in a single HIGH-QUALITY book Stream music from your favorite audio sources: iPhone, Android, Spotify, Amazon Music, Pandora, iHeartRadio, TuneIn Get ACTIONABLE ADVICE on how to build your smart home Control your lights, TV and room temperature with your voice Explore the complete list of Alexa-enabled devices organized per category Have fun by playing with 500 Easter Eggs Learn How IFTTT and Yonomi help you to better control your home Get to know the 20 most useful Alexa Skills Learn how Amazon Echo was created Written By An Alexa Lover For (future) Alexa Lovers How to troubleshoot your Echo Learn how Alexa works behind the scenes Explore the future of Alexa And much, much more! This is the only Amazon Echo book you will ever need Get your copy today! This book will save you hours figuring out how Echo works. I am sharing all my hacks so you can go from Beginner to Expert in an hour. I wish that upon reading this book, you will realise this exciting times that we live in. That you will see all the possibilities that the Amazon Echo has to offer. The time for innovation is now, and it is up to you to enjoy it now. Through the book, you will come to see Echo for what it is and what it can be. I am exploring in depth numerous topics such as Playing Music, Building your Smart Home, Using Alexa Skills and more. This book will help save you many hours trying to figure out what the Echo can do. Bonus Sign up to my free weekly newsletter to get the best new Alexa Skills in your inbox. Table of Contents 1. Preface 2. The Genesis of Amazon Echo 3. How Does Alexa Work? 4.

    This book will give readers the aha! of recognition they have been waiting for. Unmissable." --Naomi WolfUnhooked Generation is about single men and women in their 20s and 30s who are having unprecedented difficulties finding love. Based on 100 in-depth interviews, Jillian Straus examines the obstacles facing unattached women and men in an age when all the choices we have, somehow, manage to decrease our chances of finding a mate. While cell phones, text messages, email, speed dating, and internet dating all conspire to create a sense that there are endless options, a culture of "consumer sex" and casual hook-ups make settling down feel like settling. And as the age of first marriage goes up, the level of expectation climbs right along with it, and we start subjecting prospective mates to "the checklist." From the collapse of courtship and the death of romance to the overriding media message that single life is sexy and married life is boring, we have a culture of mixed emotions about the very concept of marriage. Confronted by a host of factors that other generations never considered in their search for love and commitment, the "unhooked generation" faces a potholed road to romance. Rich with compelling personal stories, and leavened with wit and sharp observation, this is a book that clarifies this confusing, compelling issue as no other book has -- and in its final chapter offers concrete advice for addressing the problem.

    “The purpose of this book,” says Housden, “is to inspire you to lighten up and fall in love with the world and all that is in it.” Reading it is a pleasure indeed.“When you die,God and the angels will hold you accountablefor all the pleasures you were allowed in life that you denied yourself.”Roger Housden, author of the bestselling Ten Poems series, presents a joyously affirmative, warmly personal, and spiritually illuminating meditation on the virtues of opening ourselves up to pleasures like being foolish, not being perfect, and doing nothing useful, the pleasure of not knowing, and even (would you believe it?) the pleasure of being ordinary.

    Like so many parents, his mother, Chris, overlooked Toren's growing alcohol problem. But when he graduated, Toren realized he'd become a full-blown alcoholic. And he was not alone.Considered a rite of passage, teenage drinking has skyrocketed to epidemic proportions, fostering a generation of young adults whose lives are already beginning to come apart under the strain. This book, written from the viewpoints of both mother and son, is a riveting, enlightening, and heartbreakingly true story of a family that was able to confront the fear, pain, and denial that threatened to destroy them--and survive the epidemic of teenage drinking that's putting America's future at risk.

    Regularly priced at $9.99. Do you want charisma superpowers? This book will change your life...if you let it! Have you ever met a really charismatic person? They just seem to have so much energy and life in them. They seem to have a light in their eyes that exudes warmth and friendliness. They seem to have the world at their feet and be surrounded by people that love and admire them. They seem to have the ability to achieve any goal they set themselves, and usually do. They live in the homes that other people admire, and go on the holidays that most people can only dream of. In general, life seems to move out of the way for them, and open all kinds of doors for them that don’t open for normal people. If there is one character trait a person can have, that can enhance their lives in a powerful and positive way, and literally sky rocket them to success, then this trait has to be charisma. Whichever way you look at it, being charismatic will change your life, no matter who you are right now! This book is going to take you by the hand and show you how to become one of the most charismatic people that has ever walked this planet. Are you ready to get started? Here's What You Will Learn From This Book... The Magic Of Charisma And How It Will Change Your Life Real Life Charisma Exercises At The End Of Each Chapter You Can Take Into The Real World What Is Charisma And How You Can Get It What Charisma Is NOT And How To Avoid These Things! The Simple Rules Of Charisma That Will Skyrocket Your Charisma Levels Instantly How To Make People Feel Incredible When They Are Around You How To Build Your Confidence So That You Can Easily Interact With Anyone How The Right Body Language Can Boost Your Charisma How Charisma Will Help You Achieve Any Goal You Set Yourself How To Shine The Spotlight On Others How To Increase Your Power So That People Respect And Admire You How To Influence People Positively How To Be Dynamic And Light Up The Room Hundreds Of Other Tips And Tricks How To Use This Book In The Real World To Develop Your Charisma Levels Charisma Is A Set Of Simple Rules That Anyone Can Learn Are you ready to take your life to the next level? The truth is that charisma is a set of simple rules that anyone can learn and master over time. All you need to do is learn these rules and then apply them to your life. In this book you will hold a manual that shows you how each of these rules work, and what you need to do to use them each and every day. Once you know and understand the rules of charisma, you simply have to practice them until they will become a part of who you are. Gradually you will find your charisma levels increasing so dramatically that the people in your life won't believe the incredible person you have transformed into. Charisma is not a magic gift that only the lucky few have. It is a skill anyone can learn and it will change your life for the better if you take the time to learn it. This book will change your life...if you let it. Make sure you download your copy today! Take action today and download this book for a limited time discount of only $2.