government—an usher in the White House. For more than 200 years, a small office has operated on the State Floor of the White House Executive Residence. Known as the Usher's Office, whose mission is to accommodate the personal needs of the first family, and to make the White House feel like a home. The Usher's Office is the managing office of the Executive Residence and its staff of 90-plus. The staff consists of butlers, carpenters, grounds personnel, electricians, painters, plumbers, florists, maids, housemen, cooks, chefs, storekeepers, curators, calligraphers, doormen, and administrative support. Ushers work closely with the first family, senior staff, Social Office, Press Office, Secret Service Agency, and military leaders to carry out White House functions: luncheons, dinners, teas, receptions, meetings, conferences, and more. Chris Emery was only the 18th White House Usher since 1891, and had the honor and privilege to serve presidential families for three years during the Reagan administration, four years for President H. W. Bush, and 14 months under President Clinton. His vignettes recreate intimate White House happenings from an insider’s viewpoint. Chris Emery was the only White House Usher to be terminated in the 20th century. Turn the pages to find out which first lady fired him... “With his book, White House Usher: Stories from the Inside, former usher Chris Emery gives his readers a peek inside what happens upstairs at the White House. Chris’ anecdotes tell a rich story of how America’s house really is the First Families’ home. I loved my trip down memory lane.” - Former First Lady Barbara Bush (October 2017)

    businessman and his wife by their two sons, who used a defense of child abuse to obtain a mistrial.

    So began a desperate search for this precious child - conducted at the apex of the London Olympics by hundreds of police officers and volunteers. The disappearance of Tia Sharp was a tale of police blunders, misplaced trust, community spirit, and sadness. It was a case which shocked the nation and reminded us that, sometimes, the real monsters hide in plain sight.

    Little did they know that underneath his cool exterior lay a twisted desire to kill.Behind the facade of normality lay a psychopathic mind struggling to control its homicidal urges. Having seduced and married his sweetheart Mary Gough, Whelan immediately began planning her brutal murder.While his young wife dreamed of a love-filled marriage, Whelan searched the internet for information on serial killers and the methods they used to strangle their victims.Compelling and disturbing, this book reveals how Whelan murdered his wife to claim a hefty life insurance policy, and how he faked his own suicide when he became the prime suspect for the murder.Till Death Do Us Part offers a fascinating insight into the true motivation behind one of Irelands most notorious murders, and is a horrifying story of love, lust, revenge and murder - all the more shocking because every word is true.

    Hollywood minus the hype and hokum.

    DiMaggio, one of the most decorated officers on the force during a career that spanned the years 1957 to 1991. Among his awards are two Superintendent’s Awards of Valor, Mayor Richard J. Daley’s Praiseworthy Acknowledgment Plaque for Exceptional Act of Bravery Involving Risk of Life, a Presidential Citation of Appreciation, the Illinois Police Association Award of Valor, and many more.Upon his retirement in 1991, DiMaggio wrote a fascinating account of his work as a cop. The manuscript languished among his personal effects until after his death in 2008, after which his family decided to resurrect it, spruce it up, and submit it for publication. It turns out that he was an excellent word craftsman and storyteller; in fact, he was no stranger to writing—for many years he wrote the “Ask Sarge” column for the Mystery Writers of America Midwest Chapter newsletter.Told in a conversational, “regular guy” voice in episodic fashion, “SARGE!” reveals to the reader what it was really like to be a cop. The manuscript in many ways takes the form of a prose treatment of a weekly television police drama. A large selection of PHOTOS is included.DiMaggio takes the reader back to the decades such as the turbulent 1960s, when the police department was making a painful transition from “old school” to modernization. The author describes firsthand the legendary riots that occurred in Chicago after the assassination of Martin Luther King Jr. He illustrates the integration of minorities into the department and how that played out. He also goes into famous cases of corruption and the politics of navigating such a large department. One of the “set pieces” of the book is the story of how DiMaggio, as part of the “Three Musketeers”—a trio that included two detectives who were close friends—investigated a series terrifying slasher attacks on women that occurred in the city in the mid-70s. The case became one of the police department’s most memorable. Among the other cases detailed in the book include how DiMaggio found himself entering the home of a crazed young man holding hostages with a shotgun; the investigation of the discovery of a headless corpse; the take-down of the Chicago “Mad Bomber”; how an anonymous audio tape provided clues to the identities of armed robbers; and the manhunt for a cop killer. A portion of all proceeds will be donated to The Chicago Police Memorial Foundation and The Chicago Police Foundation.

    Over the years many other regions were explored. The story is told by their not terribly good leader.

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    What really happened to missing child Madeleine McCann? Crime writer Chelsea Hoffman delves into the evidence against the girl's parents, as well as the numerous theories in her case, with never-before-seen exclusive interviews and a look at the media madness surrounding this mysterious disappearance.

    Moreover, he was as legendary a figure on the streets of New York as on the streets of London.Pearson persuaded the mysterious criminal leader to talk to him - and the result was a story even more extraordinary than that of the Kray twins. Here Pearson reveals the true story of the Englishman who became the adopted son of Joey Pagano, the head of one of the major New York crime families. Here the Englishman tells the story that no-one else dared to tell.

    Pills’ Pharmacy Hub comes a book about some of the wildest customers that pharmacists have dealt with in retail pharmacy. Journey into the world of retail pharmacy with 80 hilarious short stories: a world where people are not that bright but always think they are right, and where the word patience doesn’t exist. A world with druggies coming up with some not-so-clever schemes to get their fix. A world where people think throwing ice cream in your face is an acceptable way to get your attention. A world with a new twist at every turn--just when you think you’ve seen everything, someone always finds a way to surprise you.

    Twenty years later S. R. Reynolds connects the dots and finds herself caught up in a real-life drama. Justice can come in many forms.  When the girl went missing in 1987, Reynolds, then a clinical social worker, warned the DA and police that the case was being mishandled. Michelle's classmates and her mother were unanimous in saying she had no reason to run away. A decade later, after having moved from Knoxville, Tennessee to another state, Reynolds learns from a cold case TV program that Michelle’s skeletal remains had been found two years after she went missing.Through a synchronistic meet-up with her former professor, famed forensic anthropologist Dr. William (Bill) Bass, who had been interviewed on the TV program and who is the founder of the University of Tennessee's Body Farm, Reynolds's curiosity suddenly becomes a commitment when Bass offers to send her his files. It begins a saga in which she travels extensively to seek out and meet with surviving victims, the murdered girl’s mother, and former police and FBI investigators who worked on the case after the girl’s remains had been found. As Reynolds presses neglected pieces of the puzzle into place, she unearths a string of brutal kidnappings and rapes across the South, crimes that span decades. A picture forms and patterns appear. All evidence points to one man: convicted sex offender Larry Lee Smith. But Larry Lee is about to be released from a Georgia prison where he is serving time for a related crime—a similar transaction. We find that prison means nothing more to Larry Lee than waiting until he can repeat his actions.During the seven years of pursuing this case, Reynolds joins with the former victims and the mother to form The Band of Sisters to seek Justice for Michelle's murder. As a result, the police department reopens the long cold-case of Michelle Anderson’s murder. A savvy prosecutor enters the scene as they join together in this true life saga. Similar Transactions is the recipient of the eLit Gold Award for True Crime, IAN True Crime Book of the Year, and is among the top five books named The Best of Everything Nonfiction by author, critic, and screenwriter Emilio Corsetti III.

    #1 New York Times bestselling author Douglas Preston takes readers on an adventure deep into the Honduran jungle in this riveting, danger-filled true story about the discovery of an ancient lost civilization.

    A riveting true-crime story, and a searing indictment of our legal system's approach to the family. 8-page photo insert.