The book also includes some of her best fiction pieces.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Within two months, the show had moved into the Top 20 and the Monkees' first single and album had both soared to #1 on the charts. Pop culture, pop music and Davy Jones would never be the same. This lively, entertaining autobiography chronicles Davy's life and career - with funny, nostalgic and revealing memories of the glamorous people and high-rolling deals that lie behind the scenes of show business. The story includes the Monkees' hit reunion and revival in the mid-1980s and an original song written especially for this audio edition.

    It looked like something out of a movie--and, in a way, it was. The ship was the Bounty, a replica of a British merchant vessel of the same name whose crew famously mutinied in 1789. She had been built for a Marlon Brando film in the 1960s--and now she was sinking, her sixteen-person crew fleeing into the sea amid the splintered wood and torn canvas. Was the Bounty's sinking--which left her captain missing and one of her crew members dead--an unavoidable tragedy? Or was it the fault of a captain who was willing to risk everything to save the ship he loved? Drawing on exclusive interviews with Bounty survivors and Coast Guard rescuers, journalist Matthew Shaer reconstructs the ship's final voyage and the Coast Guard investigation into her sinking that followed, uncovering a riveting story of heroism and hubris in the eye of a hurricane. Praise for The Sinking of the Bounty:"Matthew Shaer masterfully recreates the last voyage and final doom of the Bounty, an iconic ship that collided with an historic storm off the Carolina coast. Shaer pulls you off the page and onto the Bounty itself--and then into the roiling sea--to relive a long night of terror, heroism and desperate quests for survival. The Sinking of the Bounty is a classic of the genre, beautifully told and riveting to read."—Sean Flynn, GQ correspondent and author of 3000 Degrees: The True Story of a Deadly Fire and the Men Who Fought It"Few images of Hurricane Sandy's destruction were as indelible, or as surreal, as the shattered wreck of the Bounty sinking beneath the waves of the 'Graveyard of the Atlantic.' Matthew Shaer's The Sinking of the Bounty is a powerful and riveting account of the disaster: the fateful decision to set sail before the storm, the crew's epic struggle to save the ship and then themselves, and the heroic rescue launched by the Coast Guard in the middle of the largest storm the Atlantic has ever seen. In the tradition of Sebastian Junger's The Perfect Storm, this is fast-paced and deeply reported storytelling."—Matthew Power, contributing editor, Harper's

    One day you are young, free and single; the next you are bald, fat and washed-up, with weird tendrils of hair growing out of your ears. None of it seems fair. With age should come dignity and respect, but instead everyone makes tired jokes about buying a motorbike. Marcus Berkmann isn't having it. Having marked his fiftieth birthday by hiding under the duvet for six weeks, the author of the cricket classics Rain Men and Zimmer Men is now determined to find some light in the all-consuming darkness. Musing over birth, death and all the messy stuff in between, he concludes that however dreadful you look in the mirror today, it will be much worse in ten years' time. His brutally candid despatch from the frontline is not for the faint-hearted, which is to say anyone under thirty-five.

    Filled with a wealth of rare and unseen behind-the-scenes imagery, this book explores the creation of the film as seen through the eyes of the artists, costume designers, and creature creators who gave Labyrinth its distinctive look. Featuring in-depth commentary from the talented crew and cast—including exclusive new interviews with Jennifer Connelly, Brian Henson, Brian Froud, and George Lucas—this deluxe book brings together a wealth of rare sketches, concept art, and candid set photography to form and incredible treasure trove for Labyrinth fans. With stunning visuals and unparalleled insight into the creation of a true modern classic, Labyrinth: The Ultimate Visual History is the perfect companion piece to one of the best-loved fantasy films of all time.

    Rather than provide answers, leaders ask questions to draw out what God has already put into others. ICF Professional Certified Coach and speaker Keith Webb teaches Christian leaders how to create powerful conversations to assist others to solve their own problems, reach goals, and develop their own leadership skills in the process. Whether leaders are working with employees, teenagers, or a colleague living in another city, they’ll find powerful tools and techniques to increase leadership effectiveness. Based on first-hand experience and taught around the world, The COACH Model for Christian Leaders is packed with stories and illustrations that bring the principles and practice to life and transform leaders’ conversations into powerful results.

    Toddler - the story of what happens when your little one is transformed from an innocent bundle of joy into a creature that walks, talks... and craps in a plastic bucket in the middle of your living room.Man vs Toddler exposes the lie that, that when it comes to parenting 'it gets easier'. But it is just as honest, foul-mouthed and heart-warming as Matt's first book, and will have you laughing and crying with recognition as he shares his observations and advice on everything from tantrums to the horrors of soft-play.

    

     Breathtakingly honest, Seriously Funny is a celebration of 21st century Christianity - as well as a no-holds barred expose of its sillier side. And they are equally hard on themselves - their most embarrassing moments are a joy to read.

    The aim of the series is to give readers accessible and informative introductions to some of the most popular, most acclaimed and most influential novels of recent years - from ‘The Remains of the Day' to ‘White Teeth'. A team of contemporary fiction scholars from both sides of the Atlantic has been assembled to provide a thorough and readable analysis of each of the novels in question.

    For more than forty years, Hitchens delivered to numerous publications on both sides of the Atlantic essays that were astonishingly wide-ranging and provocative. The judges for the PEN/Diamonstein-Spielvogel Award for the Art of the Essay, posthumously bestowed on Hitchens, praised him for the way he wrote “with fervor about the books and writers he loved and with unbridled venom about ideas and political figures he loathed.” He could write, the judges went on to say, with “undisguised brio, mining the resources of the language as if alert to every possibility of color and inflection.” He was, as Benjamin Schwarz, his editor at The Atlantic magazine, recalled, “slashing and lively, biting and funny—and with a nuanced sensibility and a refined ear that he kept in tune with his encyclopedic knowledge and near photographic memory of English poetry.” And as Michael Dirda, writing in the Times Literary Supplement, observed, Hitchens “was a flail and a scourge, but also a gift to readers everywhere.”The author of five previous volumes of selected writings, including the international bestseller Arguably, Hitchens left at his death nearly 250,000 words of essays not yet published in book form. And Yet… assembles a selection that usefully adds to Hitchens’s oeuvre. It ranges from the literary to the political and is, by turns, a banquet of entertaining and instructive delights, including essays on Orwell, Lermontov, Chesterton, Fleming, Naipaul, Rushdie, Pamuk, and Dickens, among others, as well as his laugh-out-loud self-mocking “makeover.” The range and quality of Hitchens’s essays transcend the particular occasions for which they were originally written. Often prescient, always pugnacious, and formidably learned, Hitchens was a polemicist for the ages. With this posthumous volume, his reputation and his readers will continue to grow.Christopher Hitchens was the cartographer of his own literary and political explorations. He sought assiduously to affirm—and to reaffirm—the ideas of secularism, reason, libertarianism, internationalism, and solidarity, values always under siege and ever in need of defending. Henry James once remarked, “Nothing is my last word on anything.” For Hitchens, as for James, there was always more to be said.

    Yet a spiraling descent into drug abuse and depression snuffed his flame out prematurely when he quit the pro tour at just 22. Faltered comebacks, spectacular bursts of free-surfing, and manic breakdowns followed as the surfing world watched a freakish talent self-combust. After years spent immobile and overweight on the couch, Occy eventually emerged from his cocoon, reborn and ready to tackle a whole new generation of surf stars. His celebrated comeback to win the world title in 1999 is a sporting fairytale without equal. In this no-holds barred account, Occy tells the complete, remarkable story of his spectacular rise, terrifying fall, and miraculous rebirth.

     Curb Your Enthusiasm: The Book is complete with stories about Larry David's childhood, his roots as a stand-up comic, and his various writing jobs before the breakthrough of Seinfeld. Readers will enjoy dating stories from his bachelor years, discover how he met his future wife, Laurie David, and learn why Cheryl Hines was picked to play his TV wife. A highlighted map of Santa Monica shows locations where favorite Curb scenes were filmed, such as the Toyota of Hollywood where Larry works as a car salesman. Ever wonder if there's a story behind the creation of Krazee-Eyez Killa's infamous rap? There is, and it's in this book, along with the tale of the ordinary afternoon lunch where the idea for Curb Your Enthusiasm was first formed. Perhaps best of all, fans can finally see Larry David's original scene outlines-just a few sentences from which the actors improvise-which eventually evolve into the carefully edited comedy that we see on air. After five hilarious seasons, Curb Your Enthusiasm: The Book offers fans an intimate view of the people, experiences, and stories behind one of television's funniest shows. Curb Your Enthusiasm: The Book is filled with hilarious images, insights, and behind-the-scenes moments, including: * Original interviews with and commentary from more than 100 cast and crew members, guest actors, comics, and friends and family, including Cheryl Hines, Jeff Garlin, Susie Essman, and Richard Lewis * An in depth, four-section interview with Larry David, covering everything from his childhood in Brooklyn to his emergence into the world of comedy and television. * Never-before-seen outlines from the show that are the basis for episode storylines. * Detailed episode guides for the show's first five seasons. * More than 100 full-color photographs.

    But long before he put on the deputy's star, he grew up in Nigeria, where his experiences were equally unforgettable. In THE LAWDOG FILES: AFRICAN ADVENTURES, LawDog chronicles his encounters with everything from bush pilots, 15-foot pythons, pygmy mongooses, brigadier-captains, and Peace Corp hippies to the Nigerian space program. THE LAWDOG FILES: AFRICAN ADVENTURES are every bit as hilarious as the previous volume, as LawDog relates his unforgettable experiences in a laconic, self-deprecating manner that is funny in its own right. Africa wins again, and again, and again, but, so too does the reader in this sobering, but hilarious collection of true tales from the Dark Continent.