Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone


Shep Hyken - 2017
    In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to amazing Being proactive Craving feedback Taking responsibility Embracing authenticity Focusing on excellence Turning misery into magic Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

Brand Media Strategy: Integrated Communications Planning in the Digital Era


Antony Young - 2010
    And with this rapidly evolving technology come powerful ways to track what’s working, what’s not, and how to get the maximum impact for your brand in a shrinking economy. Media and brand expert Antony Young explores how today’s most innovative marketers are integrating the latest media tools into a comprehensive strategy to grow their brands and are getting unprecedented results. He explores:• the future of advertising in traditional media and how to judge  the investment’s value in today’s results-driven marketing  world• how to get the maximum impact out of digital media,    including online searches, social media, and mobile phones• the importance of employing non-traditional media vehicles,   such as marketing, PR, branded entertainment, and product   placement.

Instant Darkness


Mark J. Russell - 2019
     When Abram Patterson learns about an impending solar flare, every moment matters. Loaded up in his trusty 1976 Land Cruiser, he must get his wife and daughter from their home in New Hampshire to their remote retreat in Central Vermont. But can he reach his bug out location before civil unrest makes travel all but impossible? A father who must protect his children from certain death. Nick Caulfield, a single father of two, is always in work mode. But when the country is on the brink of collapse, he must focus on getting his children to safety. His neighbor, Abram, has left in a hurry, and he quickly realizes that the region will soon be plunged into chaos. He discovers that his son has acquired directions to his neighbor’s compound, but he suspects they will not be welcomed. A harrowing journey with an uncertain outcome. A Good Samaritan takes a risk to aid a man and his teenaged son and young daughter, but when his services go unappreciated, he feels slighted by the man. Will he take the high ground and be the selfless man he strives to be? Or will he seek revenge, allowing his morals to crumble as humanity quickly unravels? The solar flare is only the beginning. What would you do to protect the ones you love? Instant Darkness is book one in the EMP Crisis Series, a post-apocalyptic survival thriller series about regular people struggling to survive after a solar EMP. For fans of books by Kyla Stone, Jack Hunt, Ryan Westfield, Harley Tate, and T.L. Payne. Buy Now or Read for FREE on Kindle Unlimited. *** This book series contains mild language and some depictions of violence. ***

Hard Optimism: How to Succeed in a World Where Positive Wins


Price Pritchett - 2004
    "Hard Optimism" gives you 12 powerful, proven practices for reducing negative thinking and adopting the attitude of a winner-the keys to seizing opportunity, overcoming obstacles, and wielding a positive influence on the people around you.With the action steps outlined in "Hard Optimism," you'll discover how to: Recognize and dispute pessimistic thoughts Gain an edge by adopting an optimistic style to interpret events, both good and bad Use positive reappraisal to handle problems and disappointments Know how and when to use negative thinking to your advantage Play to your signature strengths Practice gratitude and forgiveness to fight off negativityBy taking a hard look at reality rather than sugarcoating it, by managing your thought processes to improve hard results, you'll master hard optimism and meet the challenges in every area of your career and life.

Laugh With Laxman


R.K. Laxman - 2000
    It is here that Laxman's sense of parodyand satire find some of their finest expressions. A selection of these rare and masterly cartoons which comment caustically on our social and political character were togethter in the first volume of "laugh with Laxman", and proved to be immensly popular. This is the second volume in the series replete with timeless gems that continue to amuse.

Marketing in the Groundswell


Charlene Li - 2009
    The book includes three core chapters from the original bestseller that focus on market research, marketing, and spreading word-of-mouth among your best customers. Sure, you already know that customers are writing about your products on blogs or talking about your brand on Twitter and Facebook. Now, turn that interest into opportunity and profit. In these economic times, marketers like you are increasing their investment in social technologies, while cutting back on more traditional expenses. Why? Because they work—no matter the economic climate. Marketing in the Groundswell shows you how you can build social applications, measure their results, and use the social technology movement to your company's advantage.

Che Guevara: A Biography


Richard L. Harris - 2010
    Che Guevara: A Biography provides a balanced and engaging introduction to the famous revolutionary leader. Based on original research, the biography reveals how Che's early life prepared him for leadership in the Cuban Revolution. It also explores his revolutionary activities in Africa and Bolivia, as well as the circumstances surrounding his tragic death on October 9, 1967.More than just a record of events, the book cogently examines Che's contributions to the theory and tactics of guerrilla warfare, his ideas about imperialism and socialism, and his enduring political legacy. It includes original information on the 1997 discovery of the hidden remains of his body and on the celebration of his life and ideals by the socialist regime in Cuba. And it looks at the reasons why leftist political leaders, movements, and governments in Latin America and the Caribbean still pay homage to this charismatic man.

Power Friending: Demystifying Social Media to Grow Your Business


Amber Mac - 2010
    I think she's a leader in this space." -Tony Robbins, world-renowned speaker and entrepreneur Amber Mac wants to be your friend. She may be a tech-savvy webpreneur, the popular host of TV shows and video podcasts, and an in-demand consultant and speaker, but if you ask Amber Mac about her strategy for success, she'll tell you she's just trying to be a good friend. When it comes to social media-whether it's Facebook or Twitter or the latest video blog-the tools evolve quickly, the rules change rapidly, and the technology feels more and more complex. But making social media work for your company doesn't have to be complicated or expensive. In this compact yet thorough guide, Mac shows you how to effectively harness the online world to grow your business. The secret: think of your audience as your friends and then treat them that way. The Power Friending approach is all about developing real relationships based on mutual respect and support. While you may never meet some of your online friends face-to-face, they still expect you to follow the established norms of friendship: be authentic, reach out, listen. And don't lie to your friends. These same rules apply when building a strong brand online. Whether you're a blogger, a small company, a well-known global enterprise, or an aspiring queen of the Internet, Mac shows how to make the most of social networking tools, including: -Targeting the right networks -Feeding and seeding a community -Authentically engaging with customers and fans -Managing your online friendships on a daily basis and on a budget This isn't a book of abstract theories or complicated strategies. Mac writes from personal experience: she built a huge fan base through social networking. She also draws on real-life and up-to-date examples to give you the information you really need in order to establish and maintain credibility and meaningful relationships online.

Ralph Waldo Emerson's Self Reliance (Infinite Success)


Andrew Holmes - 2010
    From 1836 to 1837, Emerson presented a series of lectures on the philosophy of history at Boston's Masonic Temple. These lectures were never published separately but many of Emerson's thoughts were later used in Self-reliance. In this book, first published in 1841, Emerson clearly illustrates the need for each individual to avoid conformity and false consistency, and to follow his or her own instincts and ideas. Here, Andrew Holmes' interpretation of Self-reliance illustrates the timeless nature of Emerson's insights by bringing them to life through 52 modern case studies. This brilliant interpretation of Self-reliance is an entertaining accompaniment to one of the most famous books on strategy ever written.

Beginning Web Programming with HTML, XHTML and CSS


Jon Duckett - 2004
    It follows standards-based principles, but also teaches readers ways around problems they are likely to face using (X)HTML.While XHTML is the "current" standard, the book still covers HTML because many people do not yet understand that XHTML is the official successor to HTML, and many readers will still stick with HTML for backward compatibility and simpler/informal Web pages that don't require XHTML compliance.The book teaches basic principles of usability and accessibility along the way, to get users into the mode of developing Web pages that will be available to as many viewers as possible from the start. The book also covers the most commonly used programming/scripting language -- JavaScript -- and provides readers with a roadmap of other Web technologies to learn after mastering this book to add more functionality to their sites.

The Descent of Air India


Jitender Bhargava - 2013
    The Descent of Air India elucidates how the airline failed to adapt and change with the times but preferred, instead, to bask in its past glory. Impractical expansion plans and thoughtless use of the airline's resources contributed to the company's financial collapse. Candidly written by Intender Bhargava, who spent more than two decades in the company, The Descent of Air India is the tragic tale of how one of the country's finest public-sector undertakings was brought down and the people and events that were responsible for its descent.

Chasing Moonlight


Brett Friedlander - 2009
    But what's the real story of Moonlight Graham? In Chasing Moonlight, the authors follow Graham's life from his youth spent with his younger brother, Frank Porter Graham, who became the president of the University of North Carolina and a United States Senator; through his career as a medical student in Baltimore and New York while he played baseball at the same time; through his minor league successes in Scranton, Pennsylvania; to his one and a half innings in a major league game. In Graham's Minnesota years, the authors reveal a man whose pioneering research on children's blood pressure is still used at institutions such as the Mayo Clinic and whose quiet philanthropy made him beloved in his community.

The Facebook Killer: Part 1


M.L. Stewart - 2011
    His wife, his daughter, job and his cherished home. One man is responsible; Abdul Hamid. When his Old Bailey trial collapses, due to a technicality, Madison takes matters into his own hands. His manner of revenge comes to him in a dream; but how can you track down someone's nearest and dearest? You log in, look closely and let the devastation begin. Madison takes you on his journey from being a middle-class banker to a serial killer, through his own eyes. You will feel his emotions, the hatred and rage, pain and guilt, culminating in his descent into absolute obsession itself. This book will leave you with one fear..... Should I ever log in again? PLEASE NOTE: The early versions of FBK series contained spelling & grammatical errors. These have been edited and corrected. Please take this into consideration when browsing the reviews.The Apple iBook Bestseller (over 800 four & five-star ratings) 50 five and four-star reviews on Amazon UK.·Brilliant book - couldn't put it down·I absolutely loved this book; it was so easy to read and I just could not bear to put it down for more than a few minutes at a time.·If you like thrillers with a real human interest factor then you will love this book.·Brilliant book! So cleverly plotted and a unforgettable read!,·ML Stewart is an amazing writer·Gripping! I couldn't put it down - I found it very well written·Love it. Enough said: I received my kindle as an early birthday present on Saturday and I haven't put it down since. The reason? M.L Stewart.·the best ever: you will not be able to put this book down . I am sad that I dont have another book of this style to read now .·Couldn't put it down fantastic: Well done to the author I say and hurry up and write some more please ;o)·Great Read: could not stop reading this book - on the tube; drying my hair; in bed; watching tv - any chance I got I just had to race to the end!·Gripping read and a well thought plot – recommended: Brilliantly written and a fantastic style!·A Fantastic Read: I was hooked from the start and, like many others, found it difficult to put down.·Excellent read!!!!: really good gripping book.·I could hardly sleep with the story line going through my mind, wondering what was going to happen next. Loved it 10/10·could not put it down: Totally brilliant!·product of a very strange mind....But very compelling.·Cracking good read: It is very well written... it is a very compelling story·The storyline is fast moving and keeps you interested all the way through - well done to the author and I am looking forward to the next story.·Gripping read: This was the first book I downloaded on my new kindle, and I'm sure glad I did. I literally couldnt put the thing down. I was so intrigued to find out what happened next.·Riveting!!!: This is my kind of book. VERY unputdownable.·Wow, very powerful: This book is immensely powerful, due to the detail and the emotions you feel as you read it.

Izzy As Is


Tracie Banister - 2018
    For six years she’s made a good living by flaunting her God-given assets on runways and in front of cameras, but now as she approaches the big 3-0, the bodacious Latina is shocked to learn she’s aged out of the profession that’s kept her in mojitos, mani/pedis, and designer thongs. What’s a girl with a taste for the finer things in life and no marketable skills to do?Getting a regular job is too boring to even consider, so Izzy decides to follow in the footsteps of her newly-engaged frenemy and become a trophy wife. Although she’s desperate and too broke to get a chipped nail fixed, Izzy still has standards for her future husband, which means no uggos, no vertically-challenged guys, and no geezers who need to pop a blue pill to perform in the bedroom. Enlisting the aid of her computer whiz nephew and her closest pals, Izzy goes on the prowl for a rich, marriage-minded man, encountering likely candidates in a lot of unlikely places.The high life she’s dreamed of may be within reach when Izzy meets a charming, successful man who’s not only hotter than a steamy summer night in Miami, but ready to settle down. Now all Izzy has to do is make sure her loud, crazy Cuban family doesn’t scare off el hombre perfecto—oh, yeah, and squelch those pesky, romantic feelings she keeps having for the sweet, cash-strapped guy she's known forever.Will Izzy’s hunger for money win out, or will her fiery heart demand to be heard?

Give: The Ultimate Guide To Using Facebook Advertising to Generate More Leads, More Clients, and Massive ROI


Nicholas Kusmich - 2017
    The best marketers concentrate on what they have to give. The way people consume media is changing, fast. Laptops, tablets, and smartphones keep us constantly connected to the web. This represents a huge opportunity for savvy marketers. The only problem: the old methods are no longer working. New media demands new advertising. Facebook is the single most effective platform for marketing in the Internet era, and Nicholas Kusmich is the best Facebook marketer in the world. In GIVE, he will show you what differentiates Facebook from traditional advertising and explain why it’s so important to promote your business in a way that’s congruent with the norms of social media. He’ll take you through a four-step process to pinpoint your market, master your message, create a magnet, and build a mechanism that both collects and helps you retain and develop those relationships. When used well, Nic’s Facebook advertising strategies can send your return on investment through the roof. In GIVE, you’ll find the tools you need to share your authentic voice with the people who want to hear it and turn their attention into satisfying, meaningful sales.