The contents include: Just One Step Beyond Cooking; Fruits, Juices and Tomatoes; Jams, Jellies and Fruit Spread; Chutneys, Pickles and Relishes; Meats, Seafood and Vegetables; Low Sugar and Low Salt Recipes; Sweet and Savory Condiments, Gourmet Spreads and Salsas; Spreads, Meats, Vegetables and Prepared Foods; Fruit Leathers, Jerky and Rubs; From Harvest to Preserving.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

     In this book, his priority is to help kids who don’t have the advantage of going to his school, Capital Prep.  He wants to save your kid, and the kid next door, and the kid down the street from getting a typical third-rate American education.  If you’re a parent who has worried recently about how depressed your child seems when he dresses for school in the morning…or how little of what happens during the school day seems to sink into her brain… or how much of your child’s homework is busywork, you need this book.   If you’re a teacher who is putting your heart and soul into the job but are surrounded by colleagues who are “phoning it in,” you need this book.  If you’re a committed, forward-thinking principal who wants to get rid of the faculty bad apples, but are continually stymied by Mafia-style teachers-unions, you need this book. *If you’re a citizen who worries about the $1 trillion-plus GDP loss that America suffers every year because our system of education doesn’t measure up, you need this book. In this solution-oriented manifesto, Steve Perry covers the full range of issues holding back today’s students.  He shows parents how to find great teachers (and get rid of the bad ones)…how to make readers out of kids who hate to read…how to make the school curriculum thrilling rather than sleep-inducing…how to conduct an all-important education “home audit”… how to “e-organize” if school boards and administrators aren’t getting the message…how to build a “school of the future,” and much more. The era of third-rate education is over.  Steve Perry isn’t going to let the fools and scoundrels get away with it any longer.  Push has come to shove!

    Developmental psychologists Marc D. Lewis and Isabela Granic reveal that the key to your child’s sleep habits is not which method you choose to help your child sleep, but when you use it. Timing is everything, and Bedtiming walks you through the stages of child development, offering helpful advice on such topics as: • time windows when sleep-training will be most effective and when it will stand the least chance of success • the pros and cons of several popular sleep-training techniques—including the “cry-it-out,” “no-cry,” and Ferber methods • common sleep setbacks and how to handle them • how to successfully transition your child from your bed to his or her own crib or bed.Bedtiming is a simple, sensible, and reassuring guide that will help children—and parents—get a good night’s sleep.

    This book presents these principles through translations of three core classics of T'ai Chi that are often considered the "T'ai Chi Bible," accompanied by the author's insightful commentary. Master Liao demonstrates how to increase the body's inner energy (ch'i) and transform it into power, health, and well-being.