Book picks similar to
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by Richard S. Gallagher
customer-service
connections
customer-service-project
communication
Freakonomics: Rejuvenating the Self-Destructive Global Economy
Dan Nathaniel Brown - 2006
Find Out Who's Normal and Who's Not: Proven Techniques to Quickly Uncover Anyone's Degree of Emotional Stability
David J. Lieberman - 2010
In these ever-chaotic times, you need to protect yourself from those who are a few cards short of a full deck. Unstable people are more likely to try take advantage of you, lie, cheat, abuse, or just plain make your life miserable. Find out if anyone from your date, nanny, coworker, neighbor, potential employee, client, or fiancé-is normal, neurotic, or worse! In person, on line, or over the phone, discover near fool-proof tactics that quickly disclose to you, whether someone in your life is a few fries short of a Happy Meal, or worse and your seemingly normal Dr. Jekyll is really a Mr. Hyde.How close to snapping is she? How will he perform in a crisis? Is she a danger to herself or to others? Am I in a relationship with a stable person? Can she handle this news? Is he going to turn violent? Can I trust her with my kids? Will he make an unfit guardian? Is he unstable or just a bit eccentric? Is he joking or he's serious about the idea? What is she capable of? Is my coworker troubled or just plain moody? Is my friend in danger of hurting herself, or others? Is my date stable? How delicate do I need to be in firing this employee?
Covert Narcissist: Uncover the Covert Narcissist’s Manipulation Tactics, It’s Effects on the Brain, and the Road to Recovery (Passive Aggressive, Psychological Abuse, Toxic Relationships, Healing,)
Grace Lewis - 2019
You have survived 100% of your worst days. My relationship with my covert narcissist left me confused, broken, and utterly drained. I didn’t think anyone could ever understand what I went through. Trying to explain it was hard enough. He didn’t yell, he didn’t hit, yet no one had ever caused me so much pain and then turned around and said I had only myself to blame. That’s what makes covert narcissists so dangerous, they’re so subtle and quiet, masters of deceit. If you feel like you have been pushed to the brink of insanity, losing control, forgetting who you even are I want to let you know that you are not alone. What helped me eventually overcome my deep attachment to my narc was understanding how the mind of a narcissist works and understanding what was going on in my own head while all of this was happening. By identifying the nature of the covert narcissist, recognizing the abuse cycle, and understanding the manipulation tactics I was able to finally stop the madness inside my head. In this book I go over all these points as well as reasons why we’re attracted to the narcissist, why they’re attracted to us, and most importantly tips on moving on after experiencing this type of abuse. Here Is A Preview Of What You'll Learn...
The Abuse Cycle
Manipulation Tactics
Brain Chemistry and Abuse
Why We're Attracted To and Who Attracts The Narcissist
Tools for Recovery
Don't let the covert narcissist fool you any longer , download your copy today! Available now for only $0.99!
The Covert Narcissist: Recognizing the Most Dangerous Subtle Form of Narcissism and Recovering from Emotionally Abusive Relationships
Theresa J. Covert - 2019
Narcissistic Victim Syndrome is not officially recognised, nor is it widely even known.Even when it is accepted, recognised and known not many people seem to know what to DO ABOUT IT to heal it... The fact is being in a relationship with a narcissist over a long period of time has long lasting traumatic effects that can be extremely catastrophic to the person suffering them.DO THE FOLLOWING SYMPTOMS SOUND FAMILIAR?- Ruined self confidence- Doubting yourself and your sanity- Mood swings- Sleeplessness- Extreme weight loss or weight gain- Uncharacteristic jealousy/ insecurity- Feeling like you don't know the difference between right and wrong- Extreme paranoia (being turned into an obsessive detective)- Endless, repetitive obsessive thinking about your ex- Constantly trying to find explanations for what has happened- Feelings of helplessness and despair- A desire to self isolate- Feeling desperately misunderstood- Overwhelming feelings of loss and grief- Extreme bouts of rage- An inability to be comfortable with yourself- Strange dreamsThe list goes on....
"NOBODY UNDERSTANDS!"
I hear this frustrated cry from abused people a lot.I felt the same way when I was recovering from emotional abuse at the hands of a narcissistic/borderline psychopath. If you try and tell people who have NO EXPERIENCE with a narcissist (there is no experience like being with a narcissist, its not their fault they can't understand) about it they will either deny your experience, tell you you are exaggerating or look at you like you were crazy.Covert Narcissists dangle their vulnerability in front of you as bait, just waiting for your good nurturing mothering/fathering instincts to kick in and rescue the poor little lost child they are presenting to you.
But beneath the mask of a shy, vulnerable and "good person" something far more sinister lurks.
And this what makes covert narcissism so damaging and dangerous: the nature of the disorder is such that you are brainwashed into thinking you are dealing with a human being with a morality, perhaps even a "pillar of the community".OFT REPEATED MYTHS OF THE INTERNET ABOUT NARCISSISTS:You are Told Narcissists are always brash, loud, assertive, flashy and Confident.The problem is Coverts are quiet, insecure and passive.You are Told Narcissists will never apologise for things they do.The problem is Coverts can learn that a quick and TOTAL apology is a really slick way of getting their target to "go back to sleep" if it looks like they are waking up.You are told: Narcissists can be detected because they will always tell you how amazing they are and by bragging about their achievements.The problem is Coverts are known for presenting themselves as vulnerable victims who can even use that vulnerability as a hook to bait you in!WHAT YOU NEED NOW: - Someone who has been through the same experiences you have and understands them from the inside.-Someone who has the knowledge, training, education and experience working on himself and others to lead you through the emotional sh*tstorm that breaking with a narcissist can create.What are you waiting for? Scroll Up, Click on the "Buy Now" button!
The Language of Animals: 7 Steps to Communicating with Animals
Carol Gurney - 2001
In this astounding guide, renowned animal communicator Carol Gurney draws upon fifteen years of successful communication with animals to offer animal lovers what they’ve always longed for: a simple, effective method for “listening to” and communicating with their animals. Based on her successful 7-step HeartTalk ProgramSM, which has already helped thousands of people understand their basic telepathic connection with animals, Gurney outlines the principles of “heart-to-heart” communication, showing you how to open your heart to a more meaningful connection with the animals you love. Learn how to:* Understand your animal’s needs, feelings, and innermost thoughts so you can discover who he or she really is* Develop long-distance communication skills to locate lost or stolen animals* Understand animals’ physical feelings so you can help comfort them when they are sick or injured* Emotionally prepare yourself for the death of your beloved animal* Discover how animals can be your best teachers in helping you to love yourself* Actually communicate telepathically with the loving beings that share your world!Animals are not only our loyal companions; they are our guides, our healers, our link to the simple wisdom of the natural world. Filled with amazing real-life stories of human/animal communication, The Language of Animals is a must for every animal enthusiast–and a loving gift to the engaging, expressive animals who have so much to share.
Social Skills: Simple Techniques to Manage Your Shyness, Improve Conversations, Develop Your Charisma and Make Friends In No Time
James W. Williams - 2019
Social Skills: Simple Techniques to Manage Your Shyness, Improve Conversations, Develop Your Charisma and Make Friends In No Time is a pragmatic book written in a down-to-earth manner showing exactly how to develop your social skills. You can unlock your potentials by applying the tips shared in this book.In this book you will discover:
Practical steps to help you overcome shyness
How to boost your self-confidence
Easy ways to influence and charm people
Practical ways to keep your audience or listener engaged
How to manage awkward social situations
Conversation skills to make your interactions flow seamlessly
If you are tired of vague tips on improving social skills, or if you have little or no improvement with the several other social skills books you have read in time past, this book will break the jinx. The methods in this book have been tested and they work, plain and simple.Get your copy today and learn how to put the magic back into your social interactions.
Irresistible Attraction: Secrets of Personal Magnetism
Kevin Hogan - 2000
Being experts in hypnotherapy and body language they use their skills together with extensive research, to look at what the irresistible ideals are in both men and women before laying out a detailed plan on how to make yourself instantly attractive. People form their first impressions of us in the first four seconds and this title looks at areas ranging from flirting, confidence, body language, charisma and magnetism to help us maximise our hidden and natural attributes to create that initial dazzling impression. Sexy, intelligent and instantly irresistible.
Power Moves
NOT A BOOK - 2019
Private corner offices and management by decree are out, as is unquestioned trust in the government and media. These former pillars of traditional power have been replaced by networks of informed citizens who collectively wield more power over their personal lives, employers, and worlds than ever before. So how do you navigate this new landscape and come out on top? Adam Grant, Wharton organizational psychologist and New York Times best-selling author of Give and Take, Originals, and Option B, went to the World Economic Forum in Davos, the epicenter of power, and sat down with thought leaders from around the world, to find out.In interviews with two dozen leaders and thinkers - from top executives at Google, GM, Slack, and Goldman Sachs, to the CEO of the Gates Foundation and NASA's former chief scientist - Grant shares hard-earned insight on how to succeed in this new era of hyper-linked power. He also explores how it's reshaping everything from how employees work to how employers manage their workers, from how women rise in the office to how scientists influence policy.The combination of captivating interviews, compelling data, and Grant's unmistakably incisive and actionable analysis results in an inspiring crash course from the frontlines on the changing nature of power today.
Mass Persuasion Method : Activate the 8 Psychological Switches That Make People Open Their Hearts, Minds and Wallets for You (Without Knowing Why They are Doing It)
Bushra Azhar - 2017
To become a persuasion powerhouse, start by imagining the human brain as an electrical circuit with 8 psychological switches that all need to be turned on for an effortless YES. 90% of purchasing decisions in the buyer’s mind are the result of someone sparking that circuit into action. The result? People stop scrolling and start drooling because you have tapped into their deepest, darkest desires. Consumers scramble for their credit cards because you have managed to position your products, your ideas and YOURSELF as irresistible. People take to their social media soapboxes on your behalf, telling the world how much they love you. And the best part about this excuse-disarming, desire-cultivating, wallet-opening thing called persuasion is that you don’t have to be a natural at persuasion, to persuade! Here are the eight persuasion switches in Mass Persuasion Method that once activated turn you into a master persuader: PERSUASION SWITCH #1 THE PRESTIGE SWITCH PERSUASION SWITCH #2 THE BELIEVABILITY SWITCH PERSUASION SWITCH #3 THE PARITY SWITCH PERSUASION SWITCH #4 THE CURIOSITY SWITCH PERSUASION SWITCH #5 THE URGENCY SWITCH PERSUASION SWITCH #6 THE DESIRABILITY SWITCH PERSUASION SWITCH #7 THE EDUTAINMENT SWITCH PERSUASION SWITCH #8 THE RELATABILITY SWITCH This book will not only show you the science and psychology behind each switch but will also give you specific, hands-on tactics that you can use on your websites, your social media & your client communications to to hook, pull, draw, magnetize and altogether mesmerize your customers and potential customers into buying from you, above everyone else in your industry...and not just once, but over and over again.
Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results
Judith E. Glaser - 2013
It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Emily Yellin - 2009
Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.
Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust
Chris Brogan - 2009
Today's online influencers are web natives who trade in trust, reputation, and relationships, using social media to accrue the influence that builds up or brings down businesses online.The book shows how people use online social tools to build networks of influence and how you can use those networks to positively impact your business. Because trust is key to building online reputations, those who traffic in it are "trust agents," the key people your business needs on its side.Delivers actionable steps and case studies that show how social media can positively impact your business Written by authors with over ten years of online media experience Shows you how to build and wield influence online to benefit your brand Combines high-level theory with practical step-by-step guidance If you want your business to succeed, don't sit on the sidelines. Instead, use the Web to build trust with your consumers using Trust Agents.
Email Persuasion: Captivate and Engage Your Audience, Build Authority and Generate More Sales With Email Marketing
Ian Brodie - 2013
This is simply the best book on email marketing I have ever read." Howard LothropEmail Persuasion: The Step-By-Step Guide to Attracting More Clients and Winning More Sales With Email MarketingBusiness fads come and go, but Email Marketing has consistently outperformed all other marketing strategies. In Email Persuasion, marketing expert Ian Brodie reveals the techniques that are working right now to allow professionals and small businesses to connect with potential clients, build trust-based relationships and generate more sales through email.Inside the book you'll discover:
The Customer Insight Mapping technique for building deep understanding of what your clients need and what will motivate them to buy from you.
6 surefire subject line models that will get your emails opened and read.
The "optin formula" for getting the right people to subscribe to your emails (and how to accelerate the growth of your subscriber list).
How to engage AND persuade with your emails so that you build a loyal 'fan base' ready to buy from you.
The advanced techniques for turning email subscribers into paying clients (and why accepted wisdom on selling in emails is almost all wrong).
"We've seen a threefold increase in leads and we've won several new clients." Adrian WillmottEmail Persuasion lays out a clear blueprint for building an engaged subscriber base, building credibility and trust through your emails and converting your subscribers into paying clients.No jargon. No fluff. Just practical, real-world strategies that deliver results."Pick any one idea from this amazing collection of rock solid common sense on email marketing and just do it! Quite simply, it works!" Tony LatimerWant to know how to build a list of ideal clients as subscribers fast? Start with the Opt-In formula on page 19.How to get through spam filters, and "greymail" technology? Turn to page 43 for the most up to date advice.The best format for emails? Page 57. When to send them and how frequently? Start on page 59, but also check page 83 on why frequent emailing is often more effective?Getting your system onto autopilot? Page 95. Advanced techniques to get the right messages to the subscribers who will most value them? Page 103. Writing persuasively? Page 109."Ian gives you all the information you need to succeed in plain and simple English based on what actually works in the real business world today" Anna Letitia CookPacked full of examples, templates and clear next steps for you to do to get your own email marketing system up and running quickly and getting you results. If you've ever been overwhelmed by the complexity of email marketing or been unsure where to start to get the best results, Email Persuasion will provide you a clear path to succeeding with email.If you want to get results fast from email marketing then you need Email Persuasion. Scroll up and grab a copy now.
Essay and report writing skills
Open University - 2015
Learn how to interpret questions and how to plan, structure and write your assignment or report. This free course, Essay and report writing skills, is designed to help you develop the skills you need to write effectively for academic purposes.
Charisma: How To Be Charismatic (Be More Charismatic, Charisma Skill Building, How To Win Friends)
Gary Marshall - 2014
Regularly priced at $9.99. Do you want charisma superpowers? This book will change your life...if you let it! Have you ever met a really charismatic person? They just seem to have so much energy and life in them. They seem to have a light in their eyes that exudes warmth and friendliness. They seem to have the world at their feet and be surrounded by people that love and admire them. They seem to have the ability to achieve any goal they set themselves, and usually do. They live in the homes that other people admire, and go on the holidays that most people can only dream of. In general, life seems to move out of the way for them, and open all kinds of doors for them that don’t open for normal people. If there is one character trait a person can have, that can enhance their lives in a powerful and positive way, and literally sky rocket them to success, then this trait has to be charisma. Whichever way you look at it, being charismatic will change your life, no matter who you are right now! This book is going to take you by the hand and show you how to become one of the most charismatic people that has ever walked this planet. Are you ready to get started? Here's What You Will Learn From This Book...
The Magic Of Charisma And How It Will Change Your Life
Real Life Charisma Exercises At The End Of Each Chapter You Can Take Into The Real World
What Is Charisma And How You Can Get It
What Charisma Is NOT And How To Avoid These Things!
The Simple Rules Of Charisma That Will Skyrocket Your Charisma Levels Instantly
How To Make People Feel Incredible When They Are Around You
How To Build Your Confidence So That You Can Easily Interact With Anyone
How The Right Body Language Can Boost Your Charisma
How Charisma Will Help You Achieve Any Goal You Set Yourself
How To Shine The Spotlight On Others
How To Increase Your Power So That People Respect And Admire You
How To Influence People Positively
How To Be Dynamic And Light Up The Room
Hundreds Of Other Tips And Tricks
How To Use This Book In The Real World To Develop Your Charisma Levels
Charisma Is A Set Of Simple Rules That Anyone Can Learn Are you ready to take your life to the next level? The truth is that charisma is a set of simple rules that anyone can learn and master over time. All you need to do is learn these rules and then apply them to your life. In this book you will hold a manual that shows you how each of these rules work, and what you need to do to use them each and every day. Once you know and understand the rules of charisma, you simply have to practice them until they will become a part of who you are. Gradually you will find your charisma levels increasing so dramatically that the people in your life won't believe the incredible person you have transformed into. Charisma is not a magic gift that only the lucky few have. It is a skill anyone can learn and it will change your life for the better if you take the time to learn it. This book will change your life...if you let it. Make sure you download your copy today! Take action today and download this book for a limited time discount of only $2.