Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Start with the book: a rich, oversize anthology, jam-packed with America's most provocative and pointed satire -- including 80 Sunday strips in full color. From O.J. and Mr. Butts to Whitewater and Tailgate, from Mike, Kim, and Alex's funky software start-up company to Duke and Earl's Las Vegas long shots, Trudeau tracks the fierce strangeness of end-of-century life through the ever-intertwining fortunes of his substantial cast.Bundled with this impressive tome is the Doonesbury Flashbacks CD-ROM, a complete account of all things Doonesbury over the course of the strip's first 25 years. The disc contains more than 9,000 strips, archived with every search mode imaginable -- readers can locate strips by character, topic, chronology, dialogue, or location. Contemporary newspaper headlines, articles, quotes, and factoids give useful context for the historically clueless. Other features include a digital bibliography of Doonesbury books, posters, videos, and audio recordings; a Doonesbury trivia game, complete with unctuous host (Mike) and decorative hostess (Boopsie); a Doonesbury timeline; elaborate character bios; and animation. A useful print capability lets users generate crisp refrigerator art from any strip.Thanks to this digital cornucopia you can relive the ages of Aquarius, Reagan, and O.J. through the eyes of G.B. Trudeau and his merry band of misfits.

    Host Peter Marshall recounts his years on this revolutionary hit game show, featuring stories of stars Paul Lynde, Karen Valentine, Charlie Weaver, and a host of superstars from the movies, the pop charts and more! Includes a discount on the newly reissued CD ZINGERS FROM THE HOLLYWOOD SQUARES.

    It is his first job in general practice; his first brave excursion into the dangerous world where patients walk round in their clothes. Dr Vernon soon finds himself bemused, fascinated and exhausted as he copes with the procession of ailing humanity that streams into his surgery and awaits his visits. A confused old lady, timid vet, puzzled diabetic, lonely housewife, hypochondriac, tipster with an ulcer, nun with dandruff and a persistent young lady with abundant charms and nothing wrong with her. Just published as an e book, exclusive to Amazon, this book was a huge hit in England and America when first published in the 1970s. Edward Vernon is a pen name of a well known British doctor/author.Here's what the critics said about the series:Thoroughly delightful - Fresno BeeHilarious - TitbitsA delightfully funny book that keeps the reader laughing and appeals to one's sense of the ridiculous - Sunday Advocate, Baton RougeFor entertainment, a chapter or two before bedtime is just what the doctor ordered - Sacramento BeeDoes for British GPs what Herriot has done for vets - BooklistHilarious, written with skill and zest - Grimsby Evening TelegraphVery funny - Citizen, GloucesterThoroughly enjoyable, genuinely funny - South Wales EchoWise, funny, sad and heartwarming - Chattanooga TimesGood fun - Homes and GardensMost of his adventures are funny, some hilarious; but he has the good sense to leven the comedy lump with some that are sad, some touching. All are written lightly, easily, entertainingly - Oxford TimesThe funniest of the funny doctor books - Richard GordonJolly good reading - Publishers WeeklyViews the human species he treats with much the same affection, compassion and humour as Herriot brings to the animal world - Cleveland Plain DealerSometimes serious, sometimes hilarious - Lancashire Evening PostTruthful, well observed and consistently readable - Daily TelegraphPerceptive and witty - Surrey AdvertiserWill amuse, amaze and entertain - Yorkshire Postetc etc

    A collection of 45 ridiculous 911 emergency calls, submitted by 911 Call Center Operators across the U.S.Dedicated to you, the Taxpayer who funded these calls.Note: A quick 10-minute read of humorous quotes from real calls.Just enough for a grin of the day!

    Who Stole My Spandex? is a witty selection of stories from Doyle’s madcap world of menopausal pitfalls, wardrobe malfunctions, and a family full of pranksters. This clever compilation includes laugh-out-loud pieces like "Queen of Klutz,” "One Size Fits None," and "Hands off my Egg Roll!" From couples' colonoscopies to nightmare holidays to disappearing spandex, no topic—no matter how crazy or unimaginable—is too taboo. With a heavy dose of self-deprecating humor, and a dash of sentiment, this marvelous collection of anecdotes will resonate with anyone who’s ever felt the call of nature at exactly the wrong time. Welcome to the nuthouse that Marcia Kester Doyle calls home.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    Hung around with 12 other guys. They came in the store, no one ever bought anything. Once they asked for water."Carl Reiner and Mel Brooks ad-libbed their first interviews between the miraculous ancient sage and the reporter covering his history-making arrival in the United States. The 2000 Year Old Man knew everyone from Jesus to Shakespeare, Cleopatra to Paul Revere. He was there when men discovered women, and he dated Joan of Arc. The feisty raconteur had been married several hundred times. He had 42,000 children -- "and not one comes to visit me." The Jewish Methuselah had something to say about everyone and everything -- from religion to soul kissing, from taxes to nectarines: "Half a peach, half a plum. It's a hell of a fruit!" Brooks never knew what Reiner was going to ask, and Reiner only knew that he would never get the same answer twice. Reiner calls it "writing with the mouth."Most of the targets Reiner and Brooks skewered between 1961 and 1974 on record albums are still with us, including food, cigarettes, the power of advertising, selling America to Japan, neglected children, fear of homosexuals in the military, inadequate health care, fad diets, violent films and pretentious filmmakers. In this millenial update of the cult comedy classic, the 2000 Year Old Man offers his unique wit and wisdom on everything from the Mars landing to shopping malls; homeopathy to the invention of the infomercial; his own dietary secrets, from eating a swirl to his time-tested Seven-Day Diet; and pet peeves, from rap music to "If you know the extension, press one..." The humor of The 2000 Year Old Man in the Year 2000  is a hilarious antidote to the millenial literature of the '90s.

    Combining his trademark humor with an acute eye for the ridiculous, Mark admits his part in bands like The Berlin Airlift, the life-changing punk revolution in Bob Sleigh and The Crestas, and even a flirtation with thirty-something pub rock. Interwoven with the musical disasters is the appealing rites-of-passage story of a middle-class grammar school boy who finally leaves Bolton for university. Splattered with memorable episodes and Viz-like characters, Showbusiness retraces the steps that should have led Mark to headlining Wembley Arena, but which took him to Radio 1 instead.

    She is addicted to the feeling of being on stage, looking out at expectant, up-turned mouths, waiting for the first laugh to hit. A first laugh that will not happen unless she creates it. But Brenda is clueless. The on-off girlfriend of a prolific comedian, it is only after she realises his best stage material consists of recycled versions of her own restless, smart-arsed energy that she begins to wonder whether she might be better off keeping her jokes for herself - and so she finds herself making her very first walk to the mark on stage in front of a bare brick wall, with just a spotlight and a PA system for cover, wondering what we all wonder from time to time: am I funny? A book as much about the thrill of performance as it is about what goes on when the microphone is switched off, Brenda Monk is Funny is a blackly humourous and devastatingly candid snapshot of the reality, the brutality and fragility of the comedy industry from an exciting new voice in fiction.

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.

      After inheriting the Post from her father, and assuming its leadership in 1963 after the death of her husband, Graham found herself unexpectedly playing a role in history. Here she recounts the riveting episodes that transformed a shy widow into a newspaper legend, as she defied the government to publish the Pentagon Papers’ secrets about the Vietnam War and then led the way in exposing the Watergate scandal. Graham gives us an intimate behind-the-scenes view of the tense debates and high stakes she and her editors faced, and concludes with a powerful argument for the freedom of the press as a bulwark against abuses of power. An ebook short.

    The series is scheduled to appear on A&E in the U.S. this fall. "Sharpe's Victory" relates the stories of all 14 films with on-set anecdotes and detailed historical information on Sharpe's battles and the military world leading up to Waterloo.130 color and b&w illustrations.

    Perelman's companion is cartoonist Al Hirschfield, whose drawings capture the very essence of Perelmania.

    The first of these came out in 1946: the ever famous "How to be an Alien." Later he enlarges the picture with "How to be inimitable" and "How to be Decadent." All three books were illustrated by the master of the cartoonists' art, the late Nicolas Bentley. Here they are, all in one volume, which will make life much easier for today's would-be Brits than it was for those who pervaded them. It is said that a few of the latter actually failed to become indistinguishable from the genuine British article because they found it too tiresome to seek out three separate books: a misfortune that need never again occur to anyone.