Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    

    It's a picture of an ideal relationship for a new generation of married couples: alternately grotesque, sexy, silly, and sexually permissive, but above all, built on mutual respect and honesty: •I promise: to never comment on your bad breath, as long as you don't come near me with bad breath. •We're going to make a lot of parenting mistakes: Let's not make putting leashes on our children when we go to the mall one of them.•Your job: I know I'm the 'free spirited one', but you're not allowed to be doing something that makes you miserable. Sorry. We'll f**'in live in a box, it's fine.

    If you or someone you know is discontented, distressed, or downright disturbed, maybe the Great White North is right for you, eh. But how much do you really know about Canada? Can you do a job that Canada needs (do you play hockey, drill for oil, or make poutine?)? Can you identify the best Canadian province for your lifestyle (lots of tundra or just some tundra?)? Can you master the proper pronunciation of "sorry"? What strange wizardry is the Canadian government? Is maple syrup acceptable substitution for currency? At long last, How to Move to Canada can help make your vague threat into a cold Canadian reality. This book is also full of activities such as: Color the flag of your new homeland Match the strange Canuck dialect with their local definitions And more! PLEASE NOTE: This is a humor book. It won't really help you emigrate. Rather, it's a subversive mix of real information on the Great White North plus a hilarious look at all the reasons why you won't like it there any better — and why they probably won't have you anyway.

    You probably thought you couldn't stand any more genius in one lifetime. Well, fasten your intellectual seat belts! Inside you'll find 100% guaranteed top quality brilliance on every page, as he winsomely and wisely answers questions like these: Can people really hear radio broadcasts through their teeth? What does Queen Elizabeth carry in that purse, anyway? So how DO porcupines mate? And many more. When you hear the answers, you'll be glad someone asked the questions.

    Ng has a knack for making the familiar both fascinating and achingly funny. Three years after his bestselling début HONG KONG State of Mind, the razor-sharp observer returns with a sequel that is bigger and every bit as poignant.No City for Slow Men is a collection of 36 essays that examine some of the pressing social, cultural and existential issues facing Hong Kong. It takes us on a tour de force from the gravity-defying property market to the plunging depths of old age poverty, from the storied streets of Sheung Wan to the beckoning island of Cheung Chau, from the culture-shocked Western expat to the misunderstood Mainland Chinese and the disenfranchised foreign domestic worker. The result is a treatise on Hong Kong life that is thought-provoking, touching and immensely entertaining.Together with HONG KONG State of Mind (2010) and Umbrellas in Bloom (2016), (2010), No City For Slow Men forms Ng’s "Hong Kong Trilogy" that traces the city’s sociopolitical developments since its return to Chinese rule.

    Tales from the Dugout brings together never-before-told stories from baseball personalities such as Roger Maris, Ken Griffey Jr., Pete Rose, Phil Rizzuto, and Gaylord Perry in this illustrated, one-of-a-kind compendium.

    A teacher who can show you what it takes to live to the fullest, to love until your heart bleeds out—to have it all, and then to let it all go. Now, suppose your teacher is only five weeks old. When the Sullivans are told their unborn child has a congenital heart defect, they have no idea where the news will lead them. Their dreams of bedtime cuddles and soft baby coos give way to the incessant beeping of hospital machinery and the sharp smell of antiseptic. With two young children in tow, the uprooted family takes an unexpected journey discovering the truth of love, sorrow, and ultimately, the gift of life. This true story—comprised of journal entries, letters, and emails—is the legacy of one small boy’s lifetime.

    We meet people, date, get into and out of relationships, all with the hope of finding someone with whom we share a deep connection. This seems standard now, but it’s wildly different from what people did even just decades ago. Single people today have more romantic options than at any point in human history. With technology, our abilities to connect with and sort through these options are staggering. So why are so many people frustrated?Some of our problems are unique to our time. “Why did this guy just text me an emoji of a pizza?” “Should I go out with this girl even though she listed Combos as one of her favorite snack foods? Combos?!” “My girlfriend just got a message from some dude named Nathan. Who’s Nathan? Did he just send her a photo of his penis? Should I check just to be sure?” But the transformation of our romantic lives can’t be explained by technology alone. In a short period of time, the whole culture of finding love has changed dramatically. A few decades ago, people would find a decent person who lived in their neighborhood. Their families would meet and, after deciding neither party seemed like a murderer, they would get married and soon have a kid, all by the time they were twenty-four. Today, people marry later than ever and spend years of their lives on a quest to find the perfect person, a soul mate.For years, Aziz Ansari has been aiming his comic insight at modern romance, but for Modern Romance, the book, he decided he needed to take things to another level. He teamed up with NYU sociologist Eric Klinenberg and designed a massive research project, including hundreds of interviews and focus groups conducted everywhere from Tokyo to Buenos Aires to Wichita. They analyzed behavioral data and surveys and created their own online research forum on Reddit, which drew thousands of messages. They enlisted the world’s leading social scientists, including Andrew Cherlin, Eli Finkel, Helen Fisher, Sheena Iyengar, Barry Schwartz, Sherry Turkle, and Robb Willer. The result is unlike any social science or humor book we’ve seen before.In Modern Romance, Ansari combines his irreverent humor with cutting-edge social science to give us an unforgettable tour of our new romantic world.

    Thrown into a profession of gallows humor and vivid characters (both living and very dead), Caitlin learned to navigate the secretive culture of those who care for the deceased.Smoke Gets in Your Eyes tells an unusual coming-of-age story full of bizarre encounters and unforgettable scenes. Caring for dead bodies of every color, shape, and affliction, Caitlin soon becomes an intrepid explorer in the world of the dead. She describes how she swept ashes from the machines (and sometimes onto her clothes) and reveals the strange history of cremation and undertaking, marveling at bizarre and wonderful funeral practices from different cultures.Her eye-opening, candid, and often hilarious story is like going on a journey with your bravest friend to the cemetery at midnight. She demystifies death, leading us behind the black curtain of her unique profession. And she answers questions you didn’t know you had: Can you catch a disease from a corpse? How many dead bodies can you fit in a Dodge van? What exactly does a flaming skull look like?Honest and heartfelt, self-deprecating and ironic, Caitlin's engaging style makes this otherwise taboo topic both approachable and engrossing. Now a licensed mortician with an alternative funeral practice, Caitlin argues that our fear of dying warps our culture and society, and she calls for better ways of dealing with death (and our dead).

    Less than a decade older than these teen parents, she was able to blend into the fabric of their lives and make a short documentary film about them. Over the course of the next four years she continued to earn their trust as they shared with her the daily reality of their lives and their experiences growing up in the economically depressed post-industrial landscape of Pittsfield, Massachusetts.

    His work represents a fascinating blend of popular and contemporary culture with the keen observations of a scholar trained to assess social behavior. Delaney uses excerpts from many of the now-classic episodes to illustrate key facets of social interaction. In fifteen chapters, amusingly titled after some of the show's famous incidents, he reviews what its characters teach us about ourselves and the complex society in which we live.Fans of Seinfeld will enjoy reliving their fondest memories associated with each episode. Students and laypersons alike will learn basic sociological concepts and theories in this jargonfree work. Seinology provides Seinfeld fans an opportunity to view this brilliant television show through the sociologist's well-trained eye.

    In his first two books, Dr. Dale Bredesen outlined the revolutionary treatments that are changing what had previously seemed like the inevitable outcome of cognitive decline and dementia. And in these moving narratives, you can hear directly from the first survivors of Alzheimer's themselves--their own amazing stories of hope told in their own words. These first person accounts honestly detail the fear, struggle, and ultimate victory of each patient's journey. They vividly describe what it is like to have Alzheimer's. They also drill down on how each of these patients made the program work for them--the challenges, the workarounds, the encouraging results that are so motivating. Dr. Bredesen includes commentary following each story to help point readers to the tips and tricks that might help them as well.Dr. Bredesen's patients have not just survived; they have thrived to rediscover fulfilling lives, rewarding relationships, and meaningful work. This book will give unprecedented hope to patients and their families.

    The result: the ultimate inside look at "the show" as personified by the 1992 season and its pyrotechnic aftermath.

    This memoir is a love story about the wonderful, humorous, and sometimes harrowing experiences that await when a woman throws her heart to the wind just to see where it lands. After taking a job at a weekly newspaper in Homer, Alaska, Jill and her partner forge a new life in a town where artists and sport fishermen drive the local economy, grizzly bears roam through back yards, social outings feature death-defying ski trips or kayaking rough seas in freezing rain, and business attire means wearing three sweaters to an unheated office. As Jill adapts to Homer's idiosyncrasies, she finds her own quirky hobby — riding a bike on snow. Despite having little in the way of an athletic background or talent, Jill signs up for a hundred-mile race across frozen wilderness. As the harsh Alaskan winter sets in, she launches a tenacious training routine that takes her far out of her comfort zone. Here, under the Northern Lights, battling exhaustion and extreme cold, Jill discovers the heart of Alaska. And there's no going back.