But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    16,000 words in length.

    The cozy existence she shares with her grandmother, an eccentric retired actress known to all as Madam, has been shattered: there's no post, no telephone, no radio - and an American warship sits in the harbor. As the two women piece together clues about the 'friendly' military occupation on their doorstep, family, friends and neighbours gather round to protect their heritage. In this chilling novel of the future, Daphne du Maurier explores the implications of a political, economic and military alliance between Britain and the United States.

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    American Blood is the definitive collection of writer-artist Benjamin Marra’s provocative, self-published comics stories from the past several years, including “Gangsta Rap Posse,” “The Naked Heroes,” “Lincoln Washington,” “Ripper,” and “The Incredibly Fantastic Adventures of Maureen Dowd” (in which the controversial political columnist must fight off fanatic White House officials and Hezbollah commandos in time to file her most important column yet and make a date with George Clooney).

    Caught up in a world of corruption, secrets, staged deaths, and playwriting, Will must use but not abuse his license to quill.License to Quill is a page-turning James Bond-esque spy thriller starring William Shakespeare and Christopher Marlowe during history's real life Gunpowder Plot. The story follows the fascinating golden age of English espionage, the tumultuous cold war gripping post-Reformation Europe, the cloak-and-dagger politics of Shakespeare's England, and lastly, the mysterious origins of the Bard's most haunting play: Macbeth. You won't want to miss this fast-paced historical retelling!

    The three men, who have been trained by their father in the art of war since childhood, spend the sweltering afternoons practicing swordplay, trading barbs, and thinking of how many men they would need to take the prince’s poorly fortified castle for themselves. But when a mysterious agent asks the prince for the brothers’ services in obtaining a gilded chest, eldest brother William recognizes an opportunity to strengthen the Hauteville legacy. When he assembles a crew of skilled mercenaries, loyalties are tested and truths revealed. Among the group, there is a traitor, a spy, and the carrier of a long-held secret. The trust William places in each of his men will decide the future for himself and his family.

    

    In the dim light the effect was distinctly pleasing. The camel's face was a study in pessimism, decorated with numerous abrasions, and it must be admitted that his coat was in that state of general negligence peculiar to camels--in fact, he needed to be cleaned and pressed--but distinctive he certainly was. He was majestic. He would have attracted attention in any gathering, if only by his melancholy cast of feature and the look of hunger lurking round his shadowy eyes.

    But Betty's luck turns to delicious lunacy when this sensible Everywoman gets drawn into the chaotic world of some very unsavory housemates - her friend Trudy, who talks too much; the lewd, seminaked Buck, who tries to have sex with everyone; and Keith, a serial killer who hides in his room with a mysterious hatbox. With sand between her toes, walking a thin line between sanity and survival, poor Betty will leave her summer vacation more terrorized than tan.

    84 pages of chapter summaries, quotes, character analysis, themes, and more – everything you need to sharpen your knowledge of Enemy of God: A Novel of Arthur. This detailed literature summary also contains Topics for Discussion and a Free Quiz on Enemy of God: A Novel of Arthur by Bernard Cornwell.

    Heavy Words Lightly Thrown provides a fascinating history lesson, teases out some alarming Freudian interpretations, and makes astonishing connections to contemporary popular culture. Striking and spooky silhouettes of nursery rhyme characters accompany the rhymes. You’ll never see Mother Goose in the same way again. BACKCOVER:

    In December 2012, the man who brought J.R.R. Tolkien’s magical worlds to life with The Lord of the Rings movies, Peter Jackson, will release the first of three film adaptations of The Hobbit, the classic that first introduced a generation to Middle-earth.The Reader and Educator Guide to "The Hobbit" and "The Lord of the Rings" is an enlightening and thorough, exclusively digital companion to these masterpieces of fantastical literature. Readers will get the chance to look deeper into the events and lives of the characters from these epic tales. What motivates these hobbits and men? What makes the elves tick and the dwarves sing? Educators will be guided with lesson plans that will challenge their students and give them a better understanding of why these books are so important, even over half-a-century later. The Reader and Educator Guide to "The Hobbit" and "The Lord of the Rings" will shed new light on these iconic works while engaging and entertaining both teachers and their students.

    You can wander out of the Earth's atmosphere on intergalactic daydreams, drift blissfully across star-speckled skies and fly close to the Sun, like a fireproof Icarus.Snap! Back to reality—having a moon for a head at high school is much more tricky. You get picked on for your "crater-face" and the cool kids kick your head around like a soccer ball!But when the school talent contest is announced, Joey spots an opportunity to impress his classmates and so begins Joey Moonhead's stellar mission to create a music machine that is out of this world!An imaginative and visually poetic take on the stock American high school drama, Moonhead and the Music Machine is a subtle blend between Napoleon Dynamite and Ovid's Metamorphoses. Andrew Rae's graphic novel is life-affirming and powerfully illustrated.Andrew Rae is a London-based illustrator with a worldwide client base through his work in advertising, print, publishing, and animation.

    . . THE LEGEND BEGINS When the Ridgeway family staked their claim on more than 40,000 acres of land in northwest Texas, they knew they had their work cut out for them. Located on a sharp bend of the treacherous Red River, their new home—the Rocking R Ranch—was just a stone’s throw away from Indian territory. It was as lawless and wild as the West itself, crawling with unsavory characters, cattle rustlers, horse thieves, outlaws, robbers, and worse. But still, the Ridgeways were determined to make the Rocking R a success—and a home—for their four remarkable children: Percy, Eli, Abigail, and Rachel. This is their story. Together, the Ridgeways could endure anything. Floods, tornadoes, Commanche raids in the dead of night. But when one of their own is kidnapped . . . that’s when all hell breaks loose. This is their story. The story of the American West.