When Ruby first burst onto the scene in the Western world, the Pragmatic Programmers were there with the definitive reference manual, Programming Ruby: The Pragmatic Programmer's Guide.Now in its second edition, author Dave Thomas has expanded the famous Pickaxe book with over 200 pages of new content, covering all the improved language features of Ruby 1.8 and standard library modules. The Pickaxe contains four major sections:An acclaimed tutorial on using Ruby.The definitive reference to the language.Complete documentation on all built-in classes, modules, and methodsComplete descriptions of all 98 standard libraries.If you enjoyed the First Edition, you'll appreciate the expanded content, including enhanced coverage of installation, packaging, documenting Ruby source code, threading and synchronization, and enhancing Ruby's capabilities using C-language extensions. Programming for the World Wide Web is easy in Ruby, with new chapters on XML/RPC, SOAP, distributed Ruby, templating systems, and other web services. There's even a new chapter on unit testing.This is the definitive reference manual for Ruby, including a description of all the standard library modules, a complete reference to all built-in classes and modules (including more than 250 significant changes since the First Edition). Coverage of other features has grown tremendously, including details on how to harness the sophisticated capabilities of irb, so you can dynamically examine and experiment with your running code. Ruby is a wonderfully powerful and useful language, and whenever I'm working with it this book is at my side --Martin Fowler, Chief Scientist, ThoughtWorks

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    As the creators of the Java programming language, the authors help programmers understand why Java is such a powerful language. As a result, the programmers learn how Java is suitable for building a variety of applications. The authors also provide unique "behind-the-scenes" insights into how the language was designed and intended to be used. Thoroughly revised from start to finish, this fourth edition covers all of the features of J2SE 5.0 release. Updates to the fourth edition of this best-seller include concise coverage on generics, metadata, autoboxing, enumerations, enhanced loops, and more.

    Breaking everything down into simple and achievable steps, he makes this daunting process easy. Learn how to:- Find your perfect pad- Choose which mortgage is right for you- Negotiate with estate agents and sellers- Organise exchange and completion Including indispensable advice, money-saving tips and an essential trouble-shooting section, this guide covers everything a first-time buyer needs to know. And when it's time to move on again, this book will show you how to sell your home too.Phil Spencer is one the best-known faces on British television, co-presenting the hit Channel 4 series Location, Location, Location and Relocation, Relocation. Phil has written regularly columns in The Sunday Times and Country Life, and is contracted to Archant publishing to write columns that are syndicated in the group's numerous local glossy magazines which are distributed nationwide. Recent TV appearances include on The One Show, Children in Need and The Friday Night Project, and Phil also regularly appears on the radio to discuss property issues.

    Drawing on neuroscience, psychology and sociology The Teacher's Toolkit provides an overview of recent thinking innovations in teaching and presents over fifty learning techniques for all subjects and age groups, with dozens of practical ideas for managing group work, tackling behavioural issues and promoting personal responsibility. It also presents tools for checking your teaching skills - from lesson planning to performance management.

    The Self-Publishing Manual, Volume 2, the sequel to the best selling Self Publishing Manual describes how to use new techniques to write your book even faster, use new technology to publish it for less, and how to use social media for promotion.

    . . with the book that goes beyond 12 weeks, and then some: TRANSFORMATION: How to Change EVERYTHING. Within these pages, Phillips delivers on the title's promise. In a unique fusion of art, science, common sense, and the wisdom of the life experience itself, TRANSFORMATION illuminates the right way to making significant, meaningful, and healthy changes. Specifically, Phillips guides readers step-by-step through his 11 Transformation Tenets, which, when practiced daily, "energizes authentic and lasting change, beginning deep within your heart and then radiating out into every aspect of your life, and are reflected in everything you see, do, feel and experience. Truly . . . the Transformation is the way to change everything . . . beginning within your Self, but only beginning there."

    It includes a concise, A-Z organization of the drugs, and includes information on 21 newly-approved drugs. More than 1,300 generic drugs and 4,500 trade names are included, as are over 800 new nursing guidelines.

    As a result, many students talk about college in ways that cause them to overlook some of their most important learning opportunities. Becoming a Learner asks students to carefully reconsider conventional common sense about college and learning, and invites them to consider a new conversation about college and learning that focuses on who they are becoming and their ability to learn.

    This user-friendly training guide includes groups of instructional exercises and practice tests on various aspects and features of the sixth edition of the Publication Manual, including electronic references and citations, grammar, headings, seriation, statistical and mathematical copy, italics, capitalization, numbers style, and table formatting.

    This in-depth Bible delivers the holy grail of online marketing: how to influence search engine results to drive online shoppers to specific Web sites; the process is called search engine optimization (SEO) and it is a hot topic One-stop resource offers readers what they need to plan and implement a successful SEO program, including useful tips on finding the shortest routes to success, strategy suggestions, and sidebars with more information and additional resources Features interviews with executives from top search companies, plus appendices on creating successful listings with Google, MSN, Yahoo!, and others Topics include creating an SEO plan; managing keywords; maximizing pay-per-click strategies; understanding the role of links and linking; robots, spiders, and crawlers; maintaining SEO; analyzing success rates; and much more

     Crochet for beginners will include: Step-by-step guide: Clear & precise instructions so you will not feel lost in between steps Clear picture illustrations: High quality illustrations with each step so you can understand the instructions better 27 Beginner Crochet Hacks: Top tips, tricks & hacks every beginner crocheter needs to know to avoid costly mistakes & learn faster 25 Beginner crochet patterns: Beginner crochet patterns with complete instructions & pictures are included within the book so you can start to create your own beautiful crochet patterns immediately Crochet for beginners 2.0 revised edition! 25 beginner patterns are included within the book without having to click any external links! Clear pictures & instructions are provided as well. Crocheting does not need to be hard if you follow the right guide. Grab this best-selling book today & you will be crocheting beautiful patterns in no time! Simply download your copy above now to get started!

    Acknowledged by the publishing industry, authors and would-be writers as the indispensable companion to navigating the world of publishing, it appears for the first time as an e-book and in print. The 80 articles are reviewed and updated each year to provide inspirational and how-to guidance on writing for newspapers, magazines, scripts for film, radio and TV; advice on writing and submitting plays, poetry, non-fiction and fiction of all genres - from fantasy to thrillers to romance; how to contact publishers and agents; managing finances as a writer; negotiating legal issues, such as copyright; understanding the editing process; self-publishing and conventional routes; digital and print.Every single one of over 4,500 listings of who to contact, where and for which disciplines across the whole media, are reviewed and most updated, with new listings added every year. The combination of up-to-date listings information and expert advice, make the Yearbook a topical and reliable resource; the perfect gift for every writer every year.New articles for the 2014 edition include:Foreword by Martina Cole Writing successful erotic fictionWriting as co-authors by Louise Voss and Mark Edwards authors of thrillers Catch Your Death and Killing CupidHow to be a writer by novelist (The Harbour) and screenwriter Francesca BrillWriting for newspapers by journalist Kate MeadWriting short stories by Tania Hershman Being an agent in the digital age by literary agent Gordon Wise Writng flash fiction by Peter BlairMarketing, publicising and selling self-published books by Ben Cameron, Smith PublicityWhat to look for in a self-publishing provider by Jeremy Thomspon of MatadorArticles from experts and authors, include:Bernard Cornwall on writing historical fictionWilliam Dalrymple on writing about travelDavid Eldridge on writing for the theatreKatie Fforde on writing romantic fictionNeil Gaiman on writing cross-over fictionClaire Tomalin on writing biographiesSimon Winchester on writing non-fictionBenjamin Zephaniah on writing poetry

    But aren't you curious about what else the Web can do for you? Or if there are better, faster, or easier ways to do what you're already doing? Let the world's foremost technology writer, Mark Frauenfelder, help you unlock the Internet's potential--and open up a richer, nimbler, and more useful trove of resources and services, including:EXPRESS YOURSELF, SAFELY. Create and share blogs, podcasts, and online video with friends, family, and millions of potential audience members, while protecting yourself from identity theft and fraud.DIVIDE AND CONQUER. Tackle even the most complex online tasks with ease, from whipping up a gorgeous Web site to doing all your work faster and more efficiently within your browser, from word processing to investing to planning a party.THE RIGHT WAY, EVERY TIME. Master state-of-the-art techniques for doing everything from selling your house to shopping for electronics, with hundreds of carefully researched tips and tricks.TIPS FROM THE INSIDERS. Mark has asked dozens of the best bloggers around to share their favorite tips on getting the most out of the Web.

    Proving once again that you don't need loads of time to cook great food, Joe’s 30-Minute Meals is packed with everyday healthy dishes that you'll want to make, time and time again.Most chapters are simply organised by main ingredient, making it easy to find a recipe for every occasion. Every recipe is labelled as either reduced-carb or carb-refuel, which makes this book a brilliant addition for those already familiar with Joe's popular Lean in 15 eating structure (carbs following workouts or on active days), but the meals are also enjoyable and tasty for all, whether you are following Joe's plan or not.If you're looking for a crowd-pleasing lunch like the Bang Bang Chicken Stir-Fry or something tasty to chuck in the oven at the end of a long day such as Joe’s Sausage and Mushroom Pie, Joe's 30-Minute Meals makes it easy to make a fuss-free, tasty plate of food, every single day.