But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    Every day is a new hell for her, oscillating between torture and death, with a quickly dimming flicker of hope that one day she will find her way back home. But will she? What does home really mean to a fractured soul? In anguish, it appears the whole world delights in schadenfreude, while God lies in wait. In wait for what, no one knows. ***A provocative concoction of realism, mystery and myth in a dystopian tone. Throughout the reading, a sense of pain carries forward till the end and it endures. A disturbing impactful debut novel - The New Indian express Will leave a deep impact on the readers. The details and tone of the story are haunting. Incredible writing - The news up About the Author: Sujith Balakrishnan was born in Kerala, India. An engineer by profession, he lives in UAE. This is his Debut Novel. He can be contacted at - sujithwriter2018@gmail.com

    He was 47 years old. During his time on the ground he kept a diary. Humorous, authentic and sad, it is a warts and all account of infantry soldiering in a hot and dangerous place. This is his storty.

    military conducted on President’s Kennedy’s body on the night of November 22, 1963. Hornberger’s new book, The Kennedy Autopsy 2, expands on his earlier work. In this new book, you will learn: The important role that Lyndon Johnson played in the U.S. military’s fraudulent autopsy on the president’s body. The significance of various meetings at the National Archives prior to the 1968 presidential race, where autopsy pathologists signed false affidavits relating to the inventory of autopsy photographs. An alternative explanation as to why Johnson suddenly decided to drop out of the 1968 presidential race. How and why Lee Harvey Oswald escaped the U.S. government’s Cold War anticommunist crusade. And much more.

    With poll leads of more than 20 points over Jeremy Corbyn’s divided Labour Party, the first Tory landslide since Margaret Thatcher’s day seemed certain.Seven weeks later, Tory dreams had turned to dust. Instead of the 100-seat victory she’d been hoping for, May had lost her majority, leaving Parliament hung and her premiership hanging by a thread. Labour MPs, meanwhile, could scarcely believe their luck. Far from delivering the wipe-out that most predicted, Corbyn’s popular, anti-austerity agenda won the party 30 seats, cementing his position as leader and denying May the right to govern alone.This timely and indispensable book gets to the bottom of why the Tories failed, and how Corbyn’s Labour overcame impossible odds to emerge closer to power than at any election since the era of Tony Blair. Who was to blame for the Tories’ mistakes? How could so many politicians and pollsters fail to see what was coming? And what was the secret of Corbyn’s apparently unstoppable rise?

    The authors identify 10 qualities, attributes, and skills that help to explain Lincoln's effectiveness, despite seemingly insurmountable odds:1. Implementing and sustaining a mission and vision with focused and profound clarity2. Communicating ideas effectively with precise and straightforward language3. Building a diverse and competent team to successfully address the mission4. Engendering trust, loyalty, and respect through humility, humor, and personal example5. Leading and serving with emotional intelligence and empathy6. Exercising situational competence and responding appropriately to implement effective change7. Rising beyond personal and professional trials through tenacity, persistence, resilience, and courage8. Exercising purposeful visibility9. Demonstrating personal growth and enhanced competence as a lifetime learner, willing to reflect on and expand ideas10. Believing that hope can become a realityChapters devoted to each element explore the historical record of Lincoln's life and actions, then discuss the implications for modern educators. End-of-chapter exercises provide a structure for reflection, analysis of current behaviors, and guidance for future work, so that readers can create their own path to success--inspired by the example of one of the greatest leaders of all time.

    Black Mass Film Tie In

    This book describes the 1994-5 season at Charlton Athletic but it could be any in which he reveals the ups and downs of what it is like to be an ordinary professional player.There are the injuries, the battles for selection, and the worries that age is catching up on him, which would mean the end of his career. But there are also the occasional triumphs, such as when he was appointed captain and scored the winning goal in a televised match.Written with wit, intelligence and insight, Left Foot Forward reveals far more about what it is really like to be a footballer than any number of ghosted autobiographies by the big stars. It is destined to become a classic of football writing.

    To reconnect with his past. And to better understand the 19th-century Cascade Range advocate John Waldo, the state's answer to California's naturalist John Muir. Despite great expectations, near trails end Welch finds himself facing an unlikely challenge. Laughs. Blisters. And new friends from literally around the world-his PCT adventure offered it all. But he never foresaw the bittersweet ending.

    Author GM Matheny was a US Navy saturation diver on the nuclear submarine USS Halibut. Involved in Operation Ivy Bells. America's most important (and most dangerous of the Cold War) clandestine operations. If you like good old fashioned American bravado, espionage and American history, you will enjoy this book. GOD & SPIES is a firsthand account of America's greatest intelligence coup! Operation Ivy Bells was not a onetime intercept of foreign intelligence but an ongoing operation of multiple Soviet military channels! Another reason for the high interest in our operation was the audacious nature in which it was done—with not one person risking his neck but the crews of two US Navy nuclear submarines which rendezvoused in Soviet territorial waters. “How did I end up as a navy diver, four hundred feet down in a frigid Russian sea? After making my dad totally disgusted with me, I set out to make him happy. ‘Honor thy father’ - I struggled with a decision to serve God. ‘Lord, I will give my life to you and serve you if you let me make this dive.’ But I had the impression He only wanted to know one thing: ‘What if I do not let you? Will you serve me anyway?’”

    The author witnessed the mud-soaked agony of the Battle of Passchendaele in 1917, and the rapidly moving events of the following year. The book contains one of the most extraordinary accounts of the German spring offensive in 1918, from the point of view of a gunner officer with a grandstand view of the ruthless German advance.The author's father was Prime Minister at the outbreak of the first world war. The author's three brothers also served during the war; his eldest brother died during the Battle of the Somme.

    VT-8 rose from the ashes of the Battle of Midway to become an indispensable air arm in the series of engagements for the Solomon Islands and beyond. In three months, the crack squadron carried out thirty-nine attack missions, sixteen against ships, twenty-three against ground targets. Their motto following the tragedy at Midway was "Attack and Revenge." Herman Wouk paid homage to the squadron in his 1971 novel War and Remembrance, referring to the pilots as, "The soul of America in action." *Includes annotations and images.

    On March 7, 2004, former SAS soldier and mercenary Simon Mann prepared to take off from Harare International Airport. His destination was Equatorial Guinea; his was intention to remove one of the most brutal dictators in Africa in a privately organized coup d'etat. The plot had the tacit approval of Western intelligence agencies and Mann had planned, overseen, and won two wars in Angola and Sierra Leone. So why did it go so wrong? Here he reveals the full involvement of Mark Thatcher in the coup d'etat, the endorsement of a former prime minister, and the financial involvement of two internationally famous members of the House of Lords. He also discusses how the British government approached him in the months preceding the Iraq War, to suggest ways in which a justified invasion of Iraq could be engineered. He also discusses the pain of telling his wife Amanda, who gave birth to their fourth child while he was incarcerated, that he believed he would never be freed.

    Here, collected for the first time and posthumously, are Fleming's favorite works. He takes us back to the days of the founders, detailing the surprising facts of American life in 1776, including its resemblance to today. He tells the seldom-told tale of the Loyalists, supporters of England who acted on their political convictions with impressive courage during the Revolution, and reveals little-known facets of men ranging from Franklin to Lafayette, Howe to Washington. He concludes with the Constitutional Convention of 1787 when fifty-five men from twelve virtually autonomous states came to Philadelphia in a brave - some thought foolhardy - attempt to replace a loose and fragile confederation with a strong national government. Their astonishing achievement became a standard of enlightenment the world over.

    Inside, you will find over 200 facts about the Titanic. There are facts about: • Building the Titanic • Crew of the Titanic • Passengers of the Titanic • Interior of the Titanic • Maiden voyage of the Titanic • Sinking of the Titanic • Survivors of the Titanic • Museums of the Titanic • Movies about the Titanic • Titanic’s legacy Ready? Let’s go back to Titanic…