Mostly from the USA and UK, they bring into sharp focus the extent of the abuse of our critical life-saving services.With cartoons to depict calls and hyperlinks to take the reader to the original audio (some of them released in the public domain by the police and ambulance services in order to show the world how badly a minority of individuals will misuse valuable resources), this book promises to amuse and shock every right-minded person who understands what these services are here for.The author and illustrator are professional front line paramedics, so they know a thing or two about the subject; and from calls to the police for directions to 999 rants about the lack of buses, they have experienced their fair share of such stupidity.You won't believe some of the calls that have been made in the name of personal crisis. You simply won't believe what some people think is an emergency!

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    After losing their small business and life savings to the government’s unfathomable shutdown, the author and her husband are forced to sell their home and move into a travel trailer. Still reeling from financial loss and the deaths of two of their beloved dogs, the pair embark on a new life in a trailer park, populated with some of the most unconventional characters you’d ever hope not to meet. There’s Gretchen, the park’s unsympathetic and conniving manager, and her puny, perverted husband, Lloyd, who “maintains” the park grounds and who gives pool algae a bad name. Daisy and Lonnie May are the author’s closest neighbors, and are, perhaps, the park’s most devoted couple. Only Daisy May happens to be Lonnie’s dog. Trailer Dogs will make you laugh, cry, and maybe even a little angry. But it will never make you bored.

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    Like the bungling burglar who logged on to his own Facebook page at his victim's house - and forgot to turn the computer off when he left, or the stupid bank robber who made his escape in his own car - complete with personalised number plates, or the idiotic criminal who tried to hand himself into the police... in order to collect the reward. Award-winning writer Andrew Penman has scoured the country for this hilarious collection of those who are not just bad, but also dim very dim. 'Andrew Penman enjoys a laugh at the expense of Britain's most stupid burglars' - The Mirror 'Exploits so dim-witted it's surprising they ever managed to keep themselves breathing long enough to commit any crime' - Wales Online Illustrated with cartoons drawn by Neil Kerber.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    Pills’ Pharmacy Hub comes a book about some of the wildest customers that pharmacists have dealt with in retail pharmacy. Journey into the world of retail pharmacy with 80 hilarious short stories: a world where people are not that bright but always think they are right, and where the word patience doesn’t exist. A world with druggies coming up with some not-so-clever schemes to get their fix. A world where people think throwing ice cream in your face is an acceptable way to get your attention. A world with a new twist at every turn--just when you think you’ve seen everything, someone always finds a way to surprise you.

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.

    Urzila talks candidly about her childhood with a great family, apart from her abusive dad, and about growing up in South Africa. She shares crazy but true tales about her OE, her move to New Zealand, coming out, getting married and having children, and her life in comedy. This is a great listen from one of our most loved and most popular comedians.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.