OB staff members write in with their strangest encounters, medics recall embarrassing moments, and nurses vent about frustrating incidents. We learn about even more odd things patients have gotten stuck in their orifices, and we share the laughter and confusion with the healthcare professionals who treated these patients. So, take this book to your nurses lounge to flip through while you're on break (WHAT BREAK?!), read it while you're staging, catch up on all the drama on your day off, or relive all the craziness while you're enjoying your retirement. You WILL laugh as you read firsthand accounts from healthcare professionals who share their experiences as a reminder that you are NOT alone, and you're not losing your mind!

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Hollis Whitney is a successful and fabulous HGTV hostess on the brink of turning 40. She also happens to be madly in love with her carpenter even though she is married to sleazy movie director Frank Fielder. When Hollis discovers that Frank is diddling his latest (and much younger) leading lady, she sets out on a mission to kill him off. Her bitchy Beverly Hills friends catch wind of her plan and insist on helping her plot out the perfect murder. Together the women use their power and connections to help Hollis dig the hole that will bury Frank – figuratively and literally. What follows is a tale of the unique skills each woman brings to the plan and a moving story about long-lost love, finding yourself, onion rings and the importance of pink. Killing your husband could just be the secret to a happy ending.

    The following day, millions of zombies who were being imprisoned in camps around the country were released into the general population.This is the story of the Quinn family of Boston, Massachusetts, an ordinary American family as they adjust to their new lives, living among zombies in their schools, hospitals, workplaces – Everywhere.