Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    You will probably wish you still didn’t.YouTube sensation Stuart Ashen is back with his second instalment of terrible old computer games you’ve probably never heard of... because what the world needs right now is to know exactly how bad Domain of the Undead for the Atari 8-bit computers was.Attack of the Flickering Skeletons is even bigger than the original Terrible Old Games You’ve Probably Never Heard Of – this second excavation of gaming’s buried past will not only unearth more appalling excuses for digital entertainment, but also feature guest contributors and several special interest chapters not based around single specific games.These are NOT the games you’ve heard of a million times in YouTube videos. This is a compilation of truly obscure and dreadful games. Dripping with wry humour and featuring the best, worst graphics from the games themselves, this book encapsulates the atrocities produced in the days of tight budgets and low quality controls.These are even more appalling games that leaked from the industry’s tear ducts, taken down from the dusty shelves of history by the man who has somehow made a living by sticking rubbish on a sofa and talking about it.

    Its Philosophy 101 for everyone who knows not to take all this heavy stuff too seriously. Some of the Big Ideas are Existentialism (what do Hegel and Bette Midler have in common?), Philosophy of Language (how to express what its like being stranded on a desert island with Halle Berry), Feminist Philosophy (why, in the end, a man is always a man), and much more. Finally it all makes sense!

    From the charming to the ludicrous, and from the profound to the downright X-rated, this hilarious collection of quotes is sure to tickle the funny bone.

    There, a bore is "a person who talks when you wish him to listen," and happiness is "an agreeable sensation arising from contemplating the misery of another." This is the most comprehensive, authoritative edition ever of Ambrose Bierce’s satiric masterpiece. It renders obsolete all other versions that have appeared in the book’s ninety-year history.A virtual onslaught of acerbic, confrontational wordplay, The Unabridged Devil’s Dictionary offers some 1,600 wickedly clever definitions to the vocabulary of everyday life. Little is sacred and few are safe, for Bierce targets just about any pursuit, from matrimony to immortality, that allows our willful failings and excesses to shine forth.This new edition is based on David E. Schultz and S. T. Joshi’s exhaustive investigation into the book’s writing and publishing history. All of Bierce’s known satiric definitions are here, including previously uncollected, unpublished, and alternative entries. Definitions dropped from previous editions have been restored while nearly two hundred wrongly attributed to Bierce have been excised. For dedicated Bierce readers, an introduction and notes are also included.Ambrose Bierce’s Devil’s Dictionary is a classic that stands alongside the best work of satirists such as Twain, Mencken, and Thurber. This unabridged edition will be celebrated by humor fans and word lovers everywhere.

    He covers all the important things: dating, working, eating, fighting gorillas, the impossible physics of toothpaste, the family history of a sock drawer, and so much more.Basically, all the big life questions that you didn’t realise needed answering.

    Some facts are too terrifying to teach in school. Unfortunately, Cracked.com is more than happy to fill you in:* A zombie apocalypse? It could happen. 50% of humans are infected with a parasite that can take over your brain.* The FDA wouldn't let you eat bugs, right? Actually, you might want to put down those jelly beans. And that apple. And that strawberry yogurt.* Think dolphins are our friends? Then these sex-crazed thrill killers of the sea have you right where they want you.* The most important discovery in the history of genetics? Francis Crick came up with it while on LSD.* Think you're going to choose whether or not to buy this book? Scientists say your brain secretly makes all your decisions 10 seconds before you even know what they are.If you’re a fan of The Oatmeal or Frak.com and hate being wrong about stuff, you’ll love what you find in You Might Be a Zombie from the twisted minds at Cracked.

    __________________________________'Your call is important to us,' says the lady on the help-line.The call is important because it is currently making the company 48p per minute.'__________________________________'Sam has forgotten her password so she cannot access her e-mail account.She can reset her password using a memorable name, but she has forgotten her memorable name too, so the account locks.Sam automatically receives a link so she can reset her password.It is sent to her e-mail account.'__________________________________This delightful book is the latest in the series of Ladybird books which have been specially planned to help grown-ups with the world about them. The large clear script, the careful choice of words, the frequent repetition and the thoughtful matching of text with pictures all enable grown-ups to think they have taught themselves to cope. Featuring original Ladybird artwork alongside brilliantly funny, brand new text. 'Hilarious' Stylist Other new titles for Autumn 2017:How it Works: The BrotherHow it Works: The SisterThe Ladybird Book of the ExThe Ladybird Book of the NerdThe Ladybird Book of the New YouThe Ladybird Book of BallsThe Ladybird Book of the Big Night OutThe Ladybird Book of the Quiet Night InPeople at Work: The Rock Star Previous titles in the Ladybirds for Grown Ups series: How it Works: The HusbandHow it Works: The WifeHow it Works: The MumHow it Works: The DadThe Ladybird Book of the Mid-Life CrisisThe Ladybird Book of the HangoverThe Ladybird Book of MindfulnessThe Ladybird Book of the ShedThe Ladybird Book of DatingThe Ladybird Book of the HipsterHow it Works: The StudentHow it Works: The CatHow it Works: The DogHow it Works: The Grandparent The Ladybird Book of Red TapeThe Ladybird Book of the People Next DoorThe Ladybird Book of the SickieThe Ladybird Book of the Zombie ApocalypseThe Ladybird Book of the Do-Gooder

    

    Chock full of easy to understand instructions and full color pictures for the 24 recipes included, you are sure to succeed with this book, regardless of your skill level. With a few simple ingredients, and a little bit of time, you’ll be making bath bombs in an afternoon. You’re in good hands with this quick and easy guide to showing you not only the basics, but also more fun and challenging recipes like the Fizzy Pops, designed to look like tasty cake pop treats. Taking it a step further she has also included cupcake bath bombs with a sugar scrub topping. Who wouldn't love to make these? This book can be a project for yourself, a gift for a friend, or an enhancement to your knowledge in the world of bath and body crafts. Whatever the purpose, the reader will enjoy!

    They will offer tips on surviving the credit crunch for all those that need them.Expect a board game put together by Sir Digby Chicken-Caesar, a guide to the cheeses of Saudi Arabia, and news of the ever-expanding range of Mitchell and Webb products.This Mitchell and Webb book will be supported by a frankly enormous marketing budget and stunning publicity everywhere. This will be the best comedy book for a long time, not least because David and Robert have put every page together themselves.

    In Tharoorosaurus, he shares fifty-three examples from his vocabulary: unusual words from every letter of the alphabet. You don't have to be a linguaphile to enjoy the fun facts and interesting anecdotes behind the words! Be ready to impress-and say goodbye to your hippopotomonstrosesquipedaliophobia!

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

     Sometimes society is wrong. Meet the best of the absolute worst-the perpetrators of the most wretched demonstrations of moral conduct ever:Super Snorer Terrible Baby Namer Hot Water User-Upper Express Checkout Cheater No-Umbrella Etiquette Lady Eight-Minute Voicemail Leaver Dude Who Takes Board Games Too SeriouslyPeople Who Deserve It exposes everyone and everything whose behavior, life choices, and sometimes odor leave humanity with only one painful option: a punch to the face.

    As the title suggests, 'Motherfoclóir' takes an irreverent, pun-friendly and contemporary approach to the Irish language. The translations are expanded on and arranged into broad categories that allow interesting connections to be made, and sprinkled with anecdotes and observations about Irish and Ireland itself, as well as language in general. The author includes stories about his own relationship with Irish, and how it fits in with the most important events in his life. This is a book for all lovers of the quirks of language.