Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Indian mythology is replete with tales of Dévas battling the Asuras constantly. The interesting thing to note is that whether it is a God or an incarnation of a deity in human form, aka an Avatār, there was also a human element involved in these stories. The teachers of the Dévas (gods) and the Asuras were human sages, known as Rishis.    Find out what happens when seemingly unconnected individuals get drawn into a world of suspense and action, as mythology collides with their world in the book 'The Mahāsiddha Field', the first in a new sci-fi/fantasy series!   An elderly wandering mendicant in South India, two young Indian-American men, two soldiers from the Indian Army and a mysterious sage from high up in the Himalayas are thrown together in an adventure unlike any other; as a most unlikely adversary leaps out of the world of Indian Mythology to challenge their beliefs, their sanity and their courage.

    Prepare to walk in the sandals of a life you never completely contemplated. Dare to endure a sacrifice you never ventured to appreciate. Savor a love you will never fully fathom.Relive the greatest story ever told through the eyes of the one who cured the incurable and walked on water ... who challenged both religious and political establishments ... who suffered all the brutality of a Roman crucifixion ... and who victoriously abandoned his tomb. Let Jesus lead you through a riveting adventure that deeply explores his personal thoughts, joys, fears, frustrations, even his most profound prayers as he walked this earth in the flesh - fully divine and fully human, on a mission to save mankind.IN THE FLESH - MY STORY transcends the conventional to uncover a raw, unrestrained, fast-moving exclusive — the most influential figure in human history personally telling his side of the story.www.InTheFleshBook.com

    After losing both parents in a car accident and being raised by a grandmother obsessed with death, Andi is struggling with an unusual quest for a girl her age-- to determine whether there is life after death.It is 1966, and Castalia, Indiana, like most cities of that time, is grappling with social and cultural change. Meanwhile, rumors have long swirled around Castalia's Lincoln Elementary School. Over its long history, the school has produced two sixth graders who claim to have seen Lincoln's ghost in the school's auditorium. When Andi prays on her dead mother's rosary to be the next to encounter Lincoln's ghost in order to confirm the existence of an after-life, a complex chain of events is set into motion, including the appearance of John Malone, a new boy at school who harbors an explosive secret, and mysterious moaning emanating from behind the dark stage after school. While Andi desperately seeks answers to life's most difficult questions, an unlikely new friend emerges--a mystical bait shop owner named Ezra.Searching for Lincoln's Ghost is a story about coming-of-age during the tumultuous 1960s, exploring such disturbing topics as personal isolation, fear and depression, bullying, social and racial intolerance. Peppered with Lincoln folklore and history, it is a timeless tale of the power of love, empathy, and how the actions of one person can profoundly impact another.

    From New York to Alaska, he tries to fend for himself without his trusty PA and life support, the unflappable Charmaine, for whom contentment lies in Jesus Christ and custard creams.With his blend of waspish wit and mischievous charm, Steward seeks out normal Americans, such as Joe le Taxi, the former NYPD officer who was one of the first on the scene at the Twin Towers and now runs an extortionate executive taxi service; Pam and Bob, a paranoid psychiatrist and a failed actor who once saw the back of Meryl Streep s head; Taylor the Alaskan bushwhacker who was raised by wolves and revels in their scat; Jeb the Yosemite inn-sitter who lives his life at the pace of a Ford Model T; Kacey Musgraves, the controversial country music star staying at the farm in Tennessee; and Sheriff Duke of Calhoun County, South Carolina, who reintroduces Steward to the long (and armed) arm of the law.For anyone at a crossroads, contemplating a temporary or permanent career break, this affectionate travel romp is essential reading. Journeying coast-to-coast across the US with Steward might just remind you that, despite the post-Trump hysteria, there are many normal and decent Americans out there

    doctor must save her daughter from a genetically modified filovirus as the nation fights for access to healthcare. When she's not working in the Emergency Department at George Washington University Hospital, Dr. Sara Sullivan lives an adventurous life. But the chance at another vacation seems to diminish with each passing day when the dangerous Labrador virus begins spreading throughout the capital, devastating the African American population and escalating racial tension. As a biracial woman, Sara begins to fear for her and her daughter's lives when mortality rates continue to grow, with no cure in sight. After being forced into quarantine due to exposure to the virus, her fear becomes reality. Escape is no longer a consideration—it's the only way she can save millions of lives, including her daughter's. Sara's journey to find a cure becomes increasingly complex as she begins to unravel a conspiracy within the pharmaceutical industry and learns the disturbing truth about the disease's purpose.

    Reviewers of the book have recommended this as one of the best self-help books on Success, a self-help book that works, a guide that provides very simple steps, avoiding confusing mantras and a success book with something for everyone. Instead of listing boring textbook analogies, the author shares stories and experiences, making this an exciting and easy read.I am a Rockstar is your simple and end to end guide to Success, helping you to•Adopt positive thinking and winning attitude to succeed•Boost your self-confidence and self-belief•Control your life through a more straightforward, efficient, and productive perspective to life•Develop essential winning skills:::oEssential tools such as communication skills, leadership skills, negotiation skills, branding skills & presentation skillsoCritical life skills such as appreciation, discovering unknowns, turning weaknesses in

    Special Forces. He was forty-eight years old.How did he keep up? By combining three decades of Special Forces training, the ancient wisdom of martial arts, and his own specialized knowledge as a doctor of emergency medicine assigned to the Joint Special Operations Command.Now, in Honed: Finding Your Edge as a Man Over 40, Mike makes his unique formula available to the general public, teaching you how to reach peak physical condition in your forties, fifties, and beyond so you can compete with men half your age.Learn how to maintain and build muscle through longevity optimization. Train step by step for long-term performance through these proven, science-backed programs of exercise, nutrition, recovery, and natural supplementation.If you think you’re past your prime, think again. In Honed, Mike Simpson proves that it’s not too late to find your edge and live the lifestyle of a warrior-athlete.

    Back in school, indifferent classmates and teachers leave her with no support; her confidence starts to sharply plummet. Does anyone care that she had been gone?Overwhelmed by feelings of failure, Anna begins to contemplate the worst.Progress is quickly slipping away as her life descends back into chaos. Can Anna rise above her tragic past and sway her family’s destiny before it’s too late? Get your copy now and witness the journey unfold in a sequel to the award winning novel, "The Fifth Floor". “It is a story about acceptance and love, and is a compelling read.” - Mamtha Madhaven – Reader’s Favorite

    An unforgettable evening awaits him... if he lives through it. Past collides with present... temptations and tensions simmer... until they erupt.

    At forty-five years old, my life’s mission was complete. If I died tomorrow, I would be proud of the life I lived.” - Loving Tiara Loving Tiara is a compelling memoir that will encompass your every thought, break your heart, fill you with hope, and leave you with a sense of awe. When Tiffani married the love of her life, Lou, after graduating from college, she assumed she would continue to live the affluent life she had always known, having grown up in Newport Beach, California. She never imagined she would soon be stalked by creditors, driving a car on the repossession list and forced to worry about providing basic necessities for her family, such as buying diapers and groceries. This increasingly desperate situation forced her to decide to return home to her parents with her baby and husband. After getting their life back on track, and with Tiffani in her final year of law school, they decided to have another baby. At eight months old, however, they discovered that their new daughter Tiara had Tuberous Sclerosis, a rare genetic disorder resulting in intractable epilepsy, developmental delay, chronic hospital admissions, and uncontrollable violent behaviors. So how did Tiffani cope with her new reality? She chose to fight. She challenged the doctors, battled the insurance companies, and refused to give up caring for Tiara even when her own life was at risk. The author’s story of unconditional love, unimaginable challenges, and, ultimately, triumph, is a compelling one, which will take hold of your heart and not let go. This memoir will, hopefully, inspire you to tackle fear, encourage you never to give up, and remind you always to trust your gut instincts.

    

    That is what troubles animal-phobic, robotics engineer Smith who just got married. He learns that his bride’s dream is to have a farm where there are lots of animals and she can rescue ex-race horses to retrain and find them new homes. But according to a Meyers-Briggs Personality Test that they took for fun, their marriage is doomed. There is only one problem: the newlyweds took the test after the wedding. Whether Smith is chasing a cow named Pork Chop through the woods with a rope, getting locked in a tack room by the family pony, being snubbed by his wife’s dog, or unsuccessfully trying to modernize their barn using the latest technology, the odds are stacked against him. It seems like everything with four legs is out to get him. Will the animals win, forcing Smith to admit defeat, or will he fight to keep his family and the farm together? Enjoy the true, warm, and frequently hilarious stories of Smith’s journey along the bumpy road from his urban robotics lab to a new life on a rural Virginia farm.

    Smooth, sophisticated, polished.He was the one who’d messed up, so she could add righteous to her list.Yeah, that would feel good.But then Ingrid never imagined meeting him at an isolated Alaskan resort, one she couldn’t escape from quite so easily. Or, that running away would mean giving up a shot at her dream job.No, she would endure every uncomfortable and awkward situation with her ex so that she could have the satisfaction of winning the job for herself.If only he’d stop looking at her in that way that makes her smooth, sophisticated, righteous knees go weak. And making her laugh, like he always did, which is totally not fair.But that’s okay. She can resist him for four days. As long as the unpredictable Alaska weather holds, she’ll leave this island with her dignity intact, if not her heart.A sweet romantic comedy set in Alaska, with snow, an isolated resort, a couple who messed it up the first time around, and, if they’re very lucky, a second chance at romance. Grab your copy today!Fun fact: If you’ve read Amberlee’s books Family Dinners with the Billionaire or Camping with the Billionaire, this is Ingrid Chastain-Bolt and Tyson Sydow’s story! Goosebumps!!This standalone book is the Snowed In for Christmas Clean Romance Series Book 6

    This book will show you that you do not have to be born with a silver spoon, come from royalty, become a celebrity or date the richest guy in the world to become elegant. The book contains practical tips and tricks on how to achieve elegance without the need for stylists, a walk-in closet and all the fancy things we think we need to be elegant. It will help you understand what works for you, what will feel good for you and what is suitable for the different roles that you play in life.