It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    100% complete coverage of all objectives for exam RH302 Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Real-world exercises modeled after hands-on exam scenarios Two complete lab-based exams simulate the format, tone, topics, and difficulty of the real exam Bonus content (available for download) includes installation screen review, basic instructions for using VMware and Xen as testbeds, and paper and pencil versions of the lab exams Covers all RH302 exam topics, including: Hardware installation and configuration The boot process Linux filesystem administration Package management and Kickstart User and group administration System administration tools Kernel services and configuration Apache and Squid Network file sharing services (NFS, FTP, and Samba) Domain Name System (DNS) E-mail (servers and clients) Extended Internet Services Daemon (xinetd), the Secure package, and DHCP The X Window System Firewalls, SELinux, and troubleshooting

    It gives information on safe and effective methods of riding a bike. This edition reflects changes in advice and in regulations, and includes illustrations to explain the importance of correct positioning and hazard awareness, a chapter on motorway riding, and notes of main learning points and reviews and questions for each chapter.

    He takes you inside a typical interview by exploring the various types of case questions, and he shares with you the acclaimed Ivy Case System. It will give you the confidence to answer even the most sophisticated cases. The book includes dozens of strategy cases, with case starts exercises, 21 ways to cut costs -- plus a special section on Federal and nonprofit cases.!

    Every year, tens of thousands of people embark towards taking the exam via private study, Cisco Academy courses, or online training. The sad truth is most students quit along the way, and for those few who actually do attempt it, only 50% pass. All that time, effort, and money wasted! If there are so many manuals, CBT courses, lab simulators, exam engines, and study resources out there, then what goes wrong? This is the question Cisco trainer Paul Browning wanted to get to the bottom of. After interviewing thousands of students, he discovered that most people quit because they are simply overwhelmed with the sheer volume of material they need to digest and, of course, the large number of hands-on skills they need to be able to demonstrate in the exam. Add to that the day-to-day stresses of commuting to work, bringing up a family, and the distraction of everyday problems and challenges; it's no wonder people quit. This is where Cisco CCNA in 60 Days can help. Devised by two industry experts and countless Cisco students just like you, the 60-day programme breaks down every exam requirement into a daily study task. All you need to do is open the book at the relevant day (from 1 to 60), read the theory, and complete the lab. Every lesson is reviewed several times in the form of exam questions, review sessions, a handy exam cram guide, and, of course, hands-on labs for you to follow. You can choose to take the CCENT after the first 30 days and the ICND2 after the next 30 days, or you can take the CCNA after 60 days of study. Here is what is included in your study guide: 60 daily study tasks Full explanations of theory Real-world tips and advice Over 47 hands-on labs, plus 15 bonus CCENT and ICND2 labs CCENT and ICND2 cram guides Bonus VLSM guide Motivational goal-setting guide Downloadable videos Author Paul Browning is a former police officer who used his CCNA qualification to help him make a career change to IT. He worked for Cisco in the UK for a while, and then went on to start his own Cisco training company, which he ran for 8 years before moving into online Cisco training. He is the author of several Cisco study guides. He has also created the online Cisco certification training sites, including www.howtonetwork.net and www.in60days.net. Technical author Farai Tafa used to work in a shoe shop but decided he wanted more out of life, so he began to study for his Cisco exams. He is now a dual CCIE and one of the leading Cisco consultants in the US. He currently designs, installs, and troubleshoots networks for large companies.

     Do you know the best martial art for 'real' street self-defense? Or how board breaking really works - and how you can do it? Uncover the one self-defense myth that will keep you alive! The truth behind martial arts superhumans Which is the original martial art? The truth about your inner badass The surprising reality behind everyone's favorite weapon What meditation can really do for you The secret 'trick' to Bruce Lee's One Inch Punch + Free Bonus Book! And more! From Amazon Best Selling Martial Arts Author Phil Pierce, this guide cracks open the secretive techniques and explores why we are fascinated by the unknown and the mysterious. Whether you train in Karate, Taewkondo, Kung Fu, MMA, Origami or none of these you will find this Kindle Short eye opening and entertaining. Discover the truth behind the legends - Click and Grab your copy now!

    a quick, easy reference to using your Kindle Paperwhite — to the max! Amazon’s Paperwhite is the handiest, best value e-reader, and is your portal to an infinite universe of education and entertainment — and this handy book helps you get the maximum bang for your Kindle bucks. You’ll see how to quickly set up your Paperwhite, navigate the touch-screen and buy, borrow, and browse the world’s largest library of digital books. This reference guide from Amazon guru Steve Weber demystifies the Paperwhite and explains in plain English how to master the Kindle basics, and covers much more, including secret tips, tricks and shortcuts you won’t find elsewhere. Each section includes clearly written step-by-step instructions, illustrated with screenshots and menus just like you’ll see on your own Kindle’s screen. You’ll see how to: > Change your Paperwhite’s setting just the way you want. > Charge your Kindle’s battery properly and prolong its life. > Enjoy an infinite supply of the best books. > Use personal and office documents, including PDFs. Chuck your laptop, and do all your reading on the Kindle! > The easy way to harvest your own content and get it onto your Paperwhite, including gems you didn’t buy at Amazon. > How to download, organize and read your favorite books, magazines and newspapers on the Kindle Fire. > How to get current and archived editions of the world’s most popular newspapers, magazines and websites streamed to your Kindle—updated constantly, with no fees whatsoever! > Use Amazon’s free “Cloud” service for unlimited storage of your digital content. > Find the best free content in the world, downloadable to your Kindle. (You might never have to pay for books, movies or music again—ever!) About the author: Steve Weber has been writing about Amazon for nearly a decade. He is the founding publisher of KindleBuffet.com, a daily website featuring outstanding Kindle books offered free that day.

    

    This new model replaces the popular D5000 and creates a nice bridge between the more beginner-level D3100 and the high-end D7000.This book has one goal: to teach D5100 owners how to make great shots using their new Nikon camera. Users learn how to use the D5100 to create the type of photos that inspired them to buy the camera in the first place. Everything in the book is in service of creating a great image.Starting with the top ten things users need to know about the camera, photographer Rob Sylvan carefully guides readers through the operating features. Owners get practical advice from a pro on which settings to use when, great shooting tips, and even end-of-chapter assignments.

    The idea that his foray into meth production was not merely a dalliance with darkness, but was actually a full-blown awakening intrigued us. And most of all, the idea that we came to have no respect for the protagonist of our favorite show utterly fascinated us.We couldn’t look away.Breaking Down Breaking Bad attempts to poke into the dark corners of Walter White’s mind, explore the traits that make this show special, and revels in the joy of what is arguably the best drama ever to appear on television. In doing so, it also peels back the layers of what makes characters like Jesse Pinkman tick, explores why we were so drawn to characters like Gus Fring and Mike Ehrmantraut, and relives some of the greatest moments of this already legendary show.Because the show may be gone, but the conversation about it certainly isn’t.Eric San Juan is the coauthor of A Year of Hitchcock (Scarecrow Press 2009) and Hitchcock’s Villains (Scarecrow Press 2013), as well as Geek Wisdom (Quirk Books 2011) and other books. Before Breaking Bad came along, he thought Deadwood was the greatest thing since sliced bread. He still thinks it’s pretty damn good.

    It has become known for its engaging writing style, instructional art program and focus on active learning. We are so excited to offer a robust learning program with student-focused learning activities, allowing the student to manage their learning while you easily manage their assessment. Detailed reports show how your assignments measure various learning objectives from the book (or input your own!), levels of Bloom's Taxonomy or other categories, and how your students are doing. The Cowan Learning program will save you time and improve your student's success in this course.

    Dozens of key charts, tables, and graphs, including updated steam tables and two new charts of LMTD heat exchanger correction factors, make it possible to work most exam problems using the Reference Manual alone. A complete, easy-to-use index saves you valuable time during the exam as it helps you quickly locate important information needed to solve problems._____________________________Since 1975 more than 2 million people preparing for their engineering, surveying, architecture, LEED®, interior design, and landscape architecture exams have entrusted their exam prep to PPI. For more information, visit us at www.ppi2pass.com.

    Author Pat Blaskower is your personal coach, guiding and encouraging you and your partner to play winning tennis by showing you how to:- choose a compatible partner - determine your jobs on the court - learn poaching skills - communicate with each other and opposing teams - maintain mental toughness - use various formations and strategies - pick your shots intelligently - decide where to play: tournaments or leagues - and much, much more!The book also includes detailed court diagrams that show you how to execute offense, defense, and tactical plays; checklists that summarize the most important points of each chapter; and on-court drills to help you improve and refine your skills. The Art of Doubles is loaded with practical, proven tennis strategies that you can put to work immediately to see improvements in your own doubles game!

    In this new edition, the authors explain how SQL Server 2008 R2 provides a collection of powerful new tools that extend the power of its BI toolset to Excel and SharePoint users and they show how to use SQL Server to build a successful data warehouse that supports the business intelligence requirements that are common to most organizations. Covering the complete suite of data warehousing and BI tools that are part of SQL Server 2008 R2, as well as Microsoft Office, the authors walk you through a full project lifecycle, including design, development, deployment and maintenance.Features more than 50 percent new and revised material that covers the rich new feature set of the SQL Server 2008 R2 release, as well as the Office 2010 release Includes brand new content that focuses on PowerPivot for Excel and SharePoint, Master Data Services, and discusses updated capabilities of SQL Server Analysis, Integration, and Reporting Services Shares detailed case examples that clearly illustrate how to best apply the techniques described in the book The accompanying Web site contains all code samples as well as the sample database used throughout the case studies The Microsoft Data Warehouse Toolkit, Second Edition provides you with the knowledge of how and when to use BI tools such as Analysis Services and Integration Services to accomplish your most essential data warehousing tasks.

    Digital Integrated Circuits maintains a consistent, logical flow of subject matter throughout. KEY TOPICS: Addresses today's most significant and compelling industry topics, including: the impact of interconnect, design for low power, issues in timing and clocking, design methodologies, and the tremendous effect of design automation on the digital design perspective. MARKET: For readers interested in digital circuit design.