Book picks similar to
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow
business
customer-service
non-fiction
marketing
The Four Steps to the Epiphany: Successful Strategies for Startups That Win
Steve Blank - 2003
Step-by-step strategy of how to successfully organize sales, marketing and business development for a new product or company. The book offers insight into what makes some startups successful and leaves others selling off their furniture. Packed with concrete examples, the book will leave you with new skills to organize sales, marketing and your business for success.
Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships
Katie Delahaye Paine - 2011
Even though relationships are fuzzy and intangible, they can be measured and managed-with powerful results.Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.Based on hundreds of case studies about how organizations have used measurement to improve their reputations, strengthen their bottom lines, and improve efficiencies all around Learn how to collect the data that will help you better understand your competition, do strategic planning, understand key strengths and weaknesses, and better respond to customer preferences Author runs a successful blog and serves as a measurement consultant to companies such as Facebook, Southwest Airlines, Raytheon, and Allstate Don't draw conclusions or make key decisions based on guesswork. Instead, Measure What Matters and the difference will show in the most important measure: your bottom line.