government—an usher in the White House. For more than 200 years, a small office has operated on the State Floor of the White House Executive Residence. Known as the Usher's Office, whose mission is to accommodate the personal needs of the first family, and to make the White House feel like a home. The Usher's Office is the managing office of the Executive Residence and its staff of 90-plus. The staff consists of butlers, carpenters, grounds personnel, electricians, painters, plumbers, florists, maids, housemen, cooks, chefs, storekeepers, curators, calligraphers, doormen, and administrative support. Ushers work closely with the first family, senior staff, Social Office, Press Office, Secret Service Agency, and military leaders to carry out White House functions: luncheons, dinners, teas, receptions, meetings, conferences, and more. Chris Emery was only the 18th White House Usher since 1891, and had the honor and privilege to serve presidential families for three years during the Reagan administration, four years for President H. W. Bush, and 14 months under President Clinton. His vignettes recreate intimate White House happenings from an insider’s viewpoint. Chris Emery was the only White House Usher to be terminated in the 20th century. Turn the pages to find out which first lady fired him... “With his book, White House Usher: Stories from the Inside, former usher Chris Emery gives his readers a peek inside what happens upstairs at the White House. Chris’ anecdotes tell a rich story of how America’s house really is the First Families’ home. I loved my trip down memory lane.” - Former First Lady Barbara Bush (October 2017)

    This book lets you hop aboard a little sailboat and join the author on a three-year-long voyage across French Polynesia, where you will discover some of the most interesting places, people and wildlife of the South Pacific. From the world-famous island of Bora Bora to the remotest atolls of the Tuamotus, experience the challenges and rewards of the seafaring life as you dive with dolphins and sharks, sail under the stars, drink from fresh coconuts in the company of heavily-tattooed men, brave heavy storms and violent currents, play with stingrays, drift down coral rivers and meet fellow sailors from across the world. Beautifully illustrated with dozens of stunning photos, this book is the perfect companion for anyone curious about a different kind of life. Readers have said: Reading the book, I was surrounded by unfamiliar colours and overwhelmed by the scent of flowers I had never touched. I could feel the soft sand beneath my feet and slipped beneath the water to swim in the deep silence of the ocean. Returning to the surface, I encountered the smiles of people who were content in the here and now, embodying the freedom and softness of their lives, their lively hips moving in its rhythm. We should all go there once to bathe in the endless sunshine, the grace of carelessness and faith in life, even if only by reading this book… Translated from Slovene by Kaja Šeruga Edited by Mitja Tretjak Design by Ivica Jandrijevic

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    He's been part of five premierships: three as a player at Essendon, where he was coached by the best, and two at Geelong, where he coached that club's greatest team of all. He exited the game amid the Essendon supplements scandal with unfinished business. After 34 years 'at a thousand kilometres an hour', Thompson has taken the opportunity to reflect on the game that shaped him and to reveal the personal cost of his involvement at the top level. We ride the bumps of the coaches' box, the boardroom and the press conferences as Mark Thompson handles things his own way. He talks about his mentors, his proteges and contemporaries with insight and candour. And he reveals the development of what became his trademark as a successful coach: building a team from the ground up to play defence-first accountable footy, with kamikaze ball movement, under a teacher-mentor relationship. This is as good a book about football as you'll get, from a purist who is not interested in the politics of the AFL. His legacy is some of the greatest footy to be played in the modern era. 'I hate group-think, it's just not my style. I have never been part of any boy's club in footy. I have been an independent going right back to my youth ...I make no apologies for saying what I think. It is my story, after all.'

     This new edition has been revised and expanded. Topics include the method of distance and direction. With this text, you can learn two practical versions of the famous Grand Tableau, how to describe people and the real meanings of the suits and how they can be utilised in readings. Others spreads include yes and no, fans of five and nine, the pyramid and the 3 x 3. Nothing is left out. Nothing is half explained.

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    DiMaggio, one of the most decorated officers on the force during a career that spanned the years 1957 to 1991. Among his awards are two Superintendent’s Awards of Valor, Mayor Richard J. Daley’s Praiseworthy Acknowledgment Plaque for Exceptional Act of Bravery Involving Risk of Life, a Presidential Citation of Appreciation, the Illinois Police Association Award of Valor, and many more.Upon his retirement in 1991, DiMaggio wrote a fascinating account of his work as a cop. The manuscript languished among his personal effects until after his death in 2008, after which his family decided to resurrect it, spruce it up, and submit it for publication. It turns out that he was an excellent word craftsman and storyteller; in fact, he was no stranger to writing—for many years he wrote the “Ask Sarge” column for the Mystery Writers of America Midwest Chapter newsletter.Told in a conversational, “regular guy” voice in episodic fashion, “SARGE!” reveals to the reader what it was really like to be a cop. The manuscript in many ways takes the form of a prose treatment of a weekly television police drama. A large selection of PHOTOS is included.DiMaggio takes the reader back to the decades such as the turbulent 1960s, when the police department was making a painful transition from “old school” to modernization. The author describes firsthand the legendary riots that occurred in Chicago after the assassination of Martin Luther King Jr. He illustrates the integration of minorities into the department and how that played out. He also goes into famous cases of corruption and the politics of navigating such a large department. One of the “set pieces” of the book is the story of how DiMaggio, as part of the “Three Musketeers”—a trio that included two detectives who were close friends—investigated a series terrifying slasher attacks on women that occurred in the city in the mid-70s. The case became one of the police department’s most memorable. Among the other cases detailed in the book include how DiMaggio found himself entering the home of a crazed young man holding hostages with a shotgun; the investigation of the discovery of a headless corpse; the take-down of the Chicago “Mad Bomber”; how an anonymous audio tape provided clues to the identities of armed robbers; and the manhunt for a cop killer. A portion of all proceeds will be donated to The Chicago Police Memorial Foundation and The Chicago Police Foundation.

    As Key and his Government begin campaigning for a third term in Parliament, this in-depth portrait will give a clearer idea of Key, the man and politician. Journalist John Roughan has secured unprecedented access to John Key and his closest advisors. This book will provide insights into what motivates a multi-millionaire to become Prime Minister and examines his thoughts and aspirations. It will provide the clearest picture yet of what drives this country's Prime Minister. The book will follow Key's early life, starting with the break-up of his parents, his upbringing in a state house with an interesting Jewish refugee mother and his years at high school and university. It will follow his early career as a finance trader, his move into politics and his performance in power so far. Roughan will explore how Key's political views were formed by his life experiences, and how his political decisions fit within the context of his life story. John Key and his wife Bronagh have agreed to be interviewed for the book.

     To get the book's methods to work for you in real life, research shows it takes an average of 66 days of consistent practice for a new skill to become a habit. Cheat Sheet: Master Getting Things Done ...In 2 Minutes... is a fast reference tool that captures this organizational system in a concise, step-by-step format that help you embed the concepts while providing rapid refresher when you need it most. It is designed for: 1.) The busy individual familiar with the system and serious about habit change 2.) The newcomer who values time spent on EXECUTION, not reading. Key Benefits: • Excellent compact summary of the basic principles of the Get Things Done system in a fast, convenient format. • Saves you precious time from re-reading the book to re-absorb, remember and categorize concepts. We did all the work for you. • Contains illustrated work flow map to follow during THE critical 2 hour weekly review.
 • Keep the topic relevant and in front of you for times you fall off the program. More than just a book summary, pull up this organization tool to coach you through the entire process. Life just got easier as you cross off tasks after task; achieve multiple goals and milestones, all the while functioning with a clear mind and a sense of relaxed control. 





 This reference summary is designed to be purchased along side the reviewed title Getting Things Done: The Art of Stress Free Productivity.

    Lining up alongside some of the greatest to ever play the game, he was a key player in a Hawthorn team that will live on as one of the best of any era.In 2015, when a melanoma was found on his bottom lip, it seemed like only a small setback. The spot was removed and, soon after, Jarryd was back on the ground, helping the Hawks secure their famous three-peat – his fourth premiership. He was newly married, planning a family, and life seemed carefree. Then, during a routine check-up in 2016, a scan showed the melanoma had moved into his lungs. He had cancer.Jarryd was one of the first to receive an immunotherapy treatment that is now saving lives around the world – and ultimately saved his. But the side effects were brutal. Endless days and nights of agony, including nerve damage to his feet that threatened any possible return to footy.What saw Jarryd through was the same resilience, drive and positivity that had turned him into an elite footballer in the first place. Not only did he return to play AFL, he was named captain of Hawthorn. A one-club man, Roughy retired as a legend and an inspiration.

    Sir Ernest Shackleton had carefully picked crew and a stout, well-outfitted ship, the Endurance. But he had no radio, the world was at war, and at the edge of the Antarctic continent, the ship froze in the sea ice. After months of immobility, it was crushed. Then began an impossible journey. With three tiny boats, the crew worked their way across frozen the Antarctic Sea. This vivid book recounts the story of Shackleton's heroic voyage from South Georgia Island to Antarctica then back to South Georgia. It is a tribute to Shackleton and his crew's ability to fight for survival and one of the most harrowing adventures in history.

    Join the horn-honking, signal-flashing, wheelie-popping pair as they endure painful bee stings, painful snakebites and (when they talk to girls) painful humiliation.

    Everyday Tarot brings a new perspective to the cards, giving modern soul-seekers the tools they need to access their inner wisdom and create an inspired life. This charming package, featuring stunning cards and a magnetic closure, will appeal to Tarot veterans and novices alike!This kit includes: A 78-card Tarot deck, with fully-illustrated, 2.5 X 3.5-inch cards.An 88-page mini book, with card meanings and sample spreads. A magnetic-closure keepsake box for card storage.

    So began their adventure into IVF, via blood tests, sperm tests, injections and probes, becoming involuntary experts on embryology through failure, despair, persistence and success.After 4 years, 3 different clinics, 2 positive pregnancy tests and 1 miscarriage, they finally had a successful pregnancy.GET A LIFE is the perfect down-to-earth guide for anyone thinking of embarking on fertility treatment. It's two books in one, a book of advice for women and a survival guide for men, each chapter mirrored but with very different experience and advice. IVF is terrifying, awful and extraordinary in equal measures for both partners. GET A LIFE shares Richard and Rosie's ride on the fertility roller coaster, bringing you the funny, emotional and physical sides of IVF. It is an invaluable guide from both perspectives on how to get through the process in one piece.

    In the Spring of 1997, a serial killer held Nashville, Tennessee in an icy grip of terror. In February, he murdered two employees at a Captain D's restaurant. In March, he struck a McDonalds just miles away, killing three people and maiming one. In April, he kidnapped and slaughtered two Baskin-Robbins employees.They called him "The Fast Food Killer" but his real name is Paul Dennis Reid, Jr. When he was caught and sentenced to seven death sentences, yet a new chapter began in the saga of one of the most heinous serial killers in our time, and the people whose lives he cut short. The victims were reduced to being called "the victims of Paul Reid." Until now. Here, for the first time, and with the approval of the family and friends, are the stories of those innocent, young people whose lives were ended far too soon. It is also the story of how a crime ripped a city apart.