It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    

    It emphasizes generic programming and using the C++ Standard Library.

    It runs on PCs rather than servers and is ideal for small- to mid-sized businesses and households. But Access is still intimidating to learn. It doesn't help that each new version crammed in yet another set of features; so many, in fact, that even the pros don't know where to find them all. Access 2007 breaks this pattern with some of the most dramatic changes users have seen since Office 95. Most obvious is the thoroughly redesigned user interface, with its tabbed toolbar (or "Ribbon") that makes features easy to locate and use. The features list also includes several long-awaited changes. One thing that hasn't improved is Microsoft's documentation. To learn the ins and outs of all the features in Access 2007, Microsoft merely offers online help.Access 2007: The Missing Manual was written from the ground up for this redesigned application. You will learn how to design complete databases, maintain them, search for valuable nuggets of information, and build attractive forms for quick-and-easy data entry. You'll even delve into the black art of Access programming (including macros and Visual Basic), and pick up valuable tricks and techniques to automate common tasks -- even if you've never touched a line of code before. You will also learn all about the new prebuilt databases you can customize to fit your needs, and how the new complex data feature will simplify your life. With plenty of downloadable examples, this objective and witty book will turn an Access neophyte into a true master.

    Whether you write Web servers, client/server applications, or any other network software, you need to understand networking APIS-especially sockets in greater detail than ever before. You need UNIX Network Programming, Volume 1, Third Edition. In this book, the Authors offer unprecedented, start-to-finish guidance on making the most of sockets, the de facto standard for UNIX network programming with APIs - as well as extensive coverage of the X/Open Transport Interface (XTI).

    

    It discusses the ongoing, international standardization of C++, explores the importance of Clean C code in the common subset of the ISO C and C++ languages, and demonstrates other ways to program in a style that is more compatible with C++.

    For this special hardcover edition, two new appendixes on locales and standard library exception safety (also available at www.research.att.com/ bs/) have been added. The result is complete, authoritative coverage of the C++ language, its standard library, and key design techniques. Based on the ANSI/ISO C++ standard, The C++ Programming Language provides current and comprehensive coverage of all C++ language features and standard library components. For example:abstract classes as interfaces class hierarchies for object-oriented programming templates as the basis for type-safe generic software exceptions for regular error handling namespaces for modularity in large-scale software run-time type identification for loosely coupled systems the C subset of C++ for C compatibility and system-level work standard containers and algorithms standard strings, I/O streams, and numerics C compatibility, internationalization, and exception safety Bjarne Stroustrup makes C++ even more accessible to those new to the language, while adding advanced information and techniques that even expert C++ programmers will find invaluable.

    This text provides a basic treatment of discrete-event simulation, including the proper collection and analysis of data, the use of analytic techniques, verification and validation of models, and designing simulation experiments. It offers an up-to-date treatment of simulation of manufacturing and material handling systems, computer systems, and computer networks. Students and instructors will find a variety of resources at the associated website, www.bcnn.net, including simulation source code for download, additional exercises and solutions, web links and errata.

    Can a foundling baby and a beautiful woman heal his heart or will he lose it all once again? Find out for just $0.99 or FREE on Kindle Unlimited. When Tabitha finds a baby alone in the bushes she suffers heatstroke looking for its parents. In desperation she walks to Delve’s ranch and collapses. He falls in love with the child and vows to keep it yet he must try and find out who it belongs to. Being so badly scarred he knows he will never have love and this child is his chance at a normal life. Only Tabitha has fallen in love with the gentle man with the heart of gold. Can she persuade him that he is worth loving and will they get to keep the baby? Find out in The Baby and the Beast a sweet and inspirational Western historical romance by bestselling authors Indiana Wake and Belle Fiffer. Read for FREE with you KU subscription. Though a complete story and a standalone book this is book three in the Mail Order Brides Out of Time series. Other books available: Book one Blackmailed by the Rancher Book two For Love or Duty Coming Soon: Book four Saving the Twins Book Five A Dream Come True

    It teaches programming by presenting the concepts in the context of full working programs. The fifth edition reflects suggested improvements.

    This practical introduction illuminates new features and capabilities, with scenarios demonstrating how the platform can meet the needs of your business.Based on beta software, this book provides the early, high-level information you need to begin preparing now for deployment and management. Topics include:Virtualization and cloud solutions Availability Provisioning and storage management Security and scalability Infrastructure options Server administration

    The book aims to provide a comprehensive coverage of the concepts of Data Structures.The book starts with a thorough overview of the concepts of C programming including Arrays, Pointers, Strings, and Functions. It then connects these concepts and applies them to the study of Data Structures by discussing key concepts like Linked Lists, Stacks and Queues, Trees and Graphs. Detailed description of various functions in Data Structures like Sorting - both Internal and External. Hashing and Search Trees is provided. The book also provides a chapter on the attributes and organization of files.Written in a simple style, the book provides numerous examples, programmes and psuedocodes to illustrate the theoretical concepts. Several end chapter exercises including review questions, multiple choice questions is provided to help students practise the concepts.

    And in PROGRAMMING WINDOWS, FIFTH EDITION, the esteemed Windows Pioneer Award winner revises his classic text with authoritative coverage of the latest versions of the Windows operating system—once again drilling down to the essential API heart of Win32 programming. Topics include: The basics—input, output, dialog boxes An introduction to Unicode Graphics—drawing, text and fonts, bitmaps and metafiles The kernel and the printer Sound and music Dynamic-link libraries Multitasking and multithreading The Multiple-Document Interface Programming for the Internet and intranets Packed as always with definitive examples, this newest Petzold delivers the ultimate sourcebook and tutorial for Windows programmers at all levels working with Microsoft® Windows 95, Windows 98, or Microsoft Windows NT®. No aspiring or experienced developer can afford to be without it.An electronic version of this book is available on the companion CD.A Note Regarding the CD or DVDThe print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to booktech@oreilly.com.

    In this new edition, the authors explain how SQL Server 2008 R2 provides a collection of powerful new tools that extend the power of its BI toolset to Excel and SharePoint users and they show how to use SQL Server to build a successful data warehouse that supports the business intelligence requirements that are common to most organizations. Covering the complete suite of data warehousing and BI tools that are part of SQL Server 2008 R2, as well as Microsoft Office, the authors walk you through a full project lifecycle, including design, development, deployment and maintenance.Features more than 50 percent new and revised material that covers the rich new feature set of the SQL Server 2008 R2 release, as well as the Office 2010 release Includes brand new content that focuses on PowerPivot for Excel and SharePoint, Master Data Services, and discusses updated capabilities of SQL Server Analysis, Integration, and Reporting Services Shares detailed case examples that clearly illustrate how to best apply the techniques described in the book The accompanying Web site contains all code samples as well as the sample database used throughout the case studies The Microsoft Data Warehouse Toolkit, Second Edition provides you with the knowledge of how and when to use BI tools such as Analysis Services and Integration Services to accomplish your most essential data warehousing tasks.