His characteristically patrician tones, overlaid with those of the bon viveur, have delighted listeners to the BBC's Test Match Special where the personality of the broadcaster comes second only to a deep knowledge of the game and its players. With his engaging conversational tone it is easy to see why listeners feel as if they are actually at the Test match watching in Henry's friendly company. Now that 'Blowers' has decided to declare his TMS innings closed, his book reveals the secrets of life in the commentary box and of the rich cast of characters with whom he shared it, from the early days of John Arlott and Brian Johnson to Aggers and new boys Boycott, Swann, Vaughan and Tuffers. Henry is equally revealing of his own performances and self-deprecatingly recalls his several verbal misfortunes while live broadcasting. Like the greatest commentators and writers on the game Blofeld has always understood that there is a world beyond the cricket field. Not forgetting pigeons passing, red buses and much loved cricket grounds, Henry Blofeld writes of his favourite countries, and experiences while travelling, and meeting and interviewing many cricket-loving celebrities. His passionate and entertaining book will become one of the classics of cricket's literature.

     Nothing could have prepared him for the reality he ended up facing. Placing his focus on the day to day existence of the soldiers in the trenches, Adams presents a grim picture of mud-coated billets, relentless artillery barrages, working parties, training and the art of military sniping. Just as it would have been for the soldiers’ lives, Adams heightens his work with an emotive account of his first night patrol, the detonation of mines, battlefield duels and being wounded whilst out wiring in No Man’s Land. Understated and striving for truth over melodrama, Nothing of Importance is the original memoir of the First World War — the only record published while the conflict was still being fought — and the definitive account of trench warfare. Bernard Adams (1890-1917) was a British Army officer, joining 1 Royal Welsh Fusiliers as a Lieutenant in November 1914. He was the first of a triumvirate of authors who, for a time, served simultaneously in the same battalion: the second was Siegfried Sassoon, the third Robert Graves. Written whilst convalescing in 1916, he did not live to see it published.

    All that changed with Josie. Sorrel King's eighteen-month-old daughter was badly burned by a faulty water heater in the family's new home, but was taken to the world-renowned Johns Hopkins Hospital, where she made a remarkable recovery. But as she was preparing to leave, the hospital's system of communication broke down and Josie was given a fatal shot of methadone, sending her into cardiac arrest. Within forty-eight hours, the King family went from planning a homecoming to planning a funeral. Dizzy with grief and close to ending her marriage, Sorrel slowly pulled herself and her life back together. Accepting Hopkins' settlement, she and her husband established the Josie King Foundation. They began to implement basic programs in hospitals emphasizing communication between patients, family, and medical staff--practices which can now be found in hospitals around the country. The account of one woman's unlikely path from full-time mom to nationally renowned patient advocate, Josie's Story is the inspirational chronicle of how a mother--and her unforgettable daughter--are transforming the face of American medicine.

    Incredibly, Edith Appleton served in France for the whole of the conflict. Her bravery and dedication won her the Military OBE, the Royal Red Cross and the Belgian Queen Elizabeth medal among others. Her diary details with compassion all the horrors of the 'war to end wars', including the first use of poison gas and the terrible cost of battles such as Ypres, but she also records what life was like for nurses and how she spent her time off-duty. There are moments of humour amongst the tragedy, and even lyrical accounts of the natural beauty that still existed amidst all the destruction.

    Emma Edmonds cut off her hair and assumed the identity of a man to enlist as a Union private, witnessing the bloodiest battles of the Civil War. The beautiful widow, Rose O’Neale Greenhow, engaged in affairs with powerful Northern politicians to gather intelligence for the Confederacy, and used her young daughter to send information to Southern generals. Elizabeth Van Lew, a wealthy Richmond abolitionist, hid behind her proper Southern manners as she orchestrated a far-reaching espionage ring, right under the noses of suspicious rebel detectives.Using a wealth of primary source material and interviews with the spies’ descendants, Abbott seamlessly weaves the adventures of these four heroines throughout the tumultuous years of the war. With a cast of real-life characters including Walt Whitman, Nathaniel Hawthorne, General Stonewall Jackson, detective Allan Pinkerton, Abraham and Mary Todd Lincoln, and Emperor Napoleon III, Liar, Temptress, Soldier, Spy draws you into the war as these daring women lived it.Liar, Temptress, Soldier, Spy contains 39 black & white photos and 3 maps.

    Four days later, the B-17 assigned to the search-and-rescue mission became lost in a blinding storm and also crashed. Miraculously, all nine men on board survived, and the US military launched a daring rescue operation. But after picking up one man, the Grumman Duck amphibious plane flew into a severe storm and vanished.Frozen in Time tells the story of these crashes and the fate of the survivors, bringing vividly to life their battle to endure 148 days of the brutal Arctic winter, until an expedition headed by famed Arctic explorer Bernt Balchen brought them to safety. Mitchell Zuckoff takes the reader deep into the most hostile environment on earth, through hurricane-force winds, vicious blizzards, and subzero temperatures.Moving forward to today, he recounts the efforts of the Coast Guard and North South Polar Inc. – led by indefatigable dreamer Lou Sapienza – who worked for years to solve the mystery of the Duck’s last flight and recover the remains of its crew.A breathtaking blend of mystery and adventure Mitchell Zuckoff's Frozen in Time: An Epic Story of Survival and a Modern Quest for Lost Heroes of World War II is also a poignant reminder of the sacrifices of our military personnel and a tribute to the everyday heroism of the US Coast Guard.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    This psychiatric anomaly, when combined with a violent or abusive childhood, mental illness or addictive personality can help to create that most feared and hated of human beings - the serial killer. EVIL PSYCHOPATHS is not a book for the faint-of-heart. It explores the lives and crimes of deranged and dagerous men and women such as Jack the Ripper, Ed Gein, Albert Fish, Gary Heidnik, Ian Brady/Myra Hindley, The Yorkshire Ripper and Fred/Rose West; men and women who have practised and pefected the art of killlng.

    We live in an era of continuous healthcare reforms, many of which focus on high volume, efficiency, and cost-effectiveness. This compelling, thoughtful book is the response of a practicing psychiatrist who explains how population-based reforms have diminished the relationship between doctors and patients, to the detriment of both. As an antidote to failed reforms and an alternative to stubbornly held traditions, Dr. Abraham M. Nussbaum suggests ways that doctors and patients can learn what it means to be ill and to seek medical assistance.   Using a variety of riveting stories from his own and others’ experiences, the author develops a series of metaphors to explore a doctor’s role in different healthcare reform scenarios: scientist, technician, author, gardener, teacher, servant, and witness. Each role influences what a physician sees when examining a person as a patient. Dr. Nussbaum cautions that true healthcare reform can happen only when those who practice medicine can see, and be seen by, their patients as fellow creatures. His memoir makes a hopeful appeal for change, and his insights reveal the direction that change must take.

    An unsettling look at the Sconce family from the acclaimed true crime author of Deadly Lessons.   For sixty years, families in Southern California trusted the Sconce Family Funeral Home with their loved ones’ remains. That trust was betrayed in an extraordinary, horrifying fashion, as it was discovered that the family, seeing an opportunity, had been stealing gold fillings and harvesting the organs of the newly deceased, hiding the evidence by burning the bodies in their crematorium.   When the shocking acts came to light, a trial brought every gruesome detail to the forefront, and Ken Englade has—with even-handed, clear-eyed reporting—chronicled every chilling detail.

    In his first two books, Dr. Dale Bredesen outlined the revolutionary treatments that are changing what had previously seemed like the inevitable outcome of cognitive decline and dementia. And in these moving narratives, you can hear directly from the first survivors of Alzheimer's themselves--their own amazing stories of hope told in their own words. These first person accounts honestly detail the fear, struggle, and ultimate victory of each patient's journey. They vividly describe what it is like to have Alzheimer's. They also drill down on how each of these patients made the program work for them--the challenges, the workarounds, the encouraging results that are so motivating. Dr. Bredesen includes commentary following each story to help point readers to the tips and tricks that might help them as well.Dr. Bredesen's patients have not just survived; they have thrived to rediscover fulfilling lives, rewarding relationships, and meaningful work. This book will give unprecedented hope to patients and their families.

    An account of what it was like to grow up a White Sox fan in a Cubs nation, this title covers the history of the organisation, from the heartbreak of 1967 and the South-Side Hit Men to the disco demolition and the magical 2005 season when they became world champions.

    Thousands of middle-class girls, barely out of school, were plucked from sheltered backgrounds, subjected to unimaginably tough training regimes, and sent out to experience the harshest conditions of the fighting services. They saw it all: the beaches of Dunkirk, Singapore, and D-Day. Dozens won medals for gallantry. Hundreds of nurses died: torpedoed in hospital ships, bombed in field hospitals, or murdered in Japanese prison camps.

    Susie King Taylor's recollections are invaluable for those who wish to understand the Civil War from the black woman's point of view. ... A treasure in the light of today's feminist movement." (from the Introduction by Willie Lee Rose)