Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    The field's leading authorities present accessible recommendations for best practices that can be tailored to fit specific classroom circumstances and student populations. Provided are strategies for helping all students succeed—including struggling readers and English language learners—and for teaching each of the major components of literacy. The book also addresses ways to organize instruction and innovative uses of technology. Chapters include concrete examples, Engagement Activities, and resources for further learning. New to This Edition*Incorporates the latest research findings and instructional practices.*Chapters on motivation, content-area teaching, new literacies, and family literacy.*Addresses timely topics such as response to intervention, the new common core standards, English language learning, and policy issues.

     This book is not for those who want to continue in the energy draining cycle of losing weight only to gain it back again.  This book is for those who want the TRUTH.  Everything You’ve Been Told about Weight Loss Is A Big Fat Lie! Seriously, it really is. You’ve tried it all haven’t you? Weight-Loss fads, challenges, and every other diet out there—but nothing seems to stick. Finally, someone has the courage to tell you why.  Kaelin Tuell Poulin, the woman who lost 65 pounds in 7 months while still eating pizza and ice cream, cuts through the B.S. She debunks the MYTHS and reveals the TRUTHS about losing weight and creating a lasting healthy lifestyle that will TRANSFORM your life.  No more weight loss tips from people who haven't lost any weight. On her own personal journey, Kaelin discovered that the reason her and other women had a hard time losing weight and keeping it off was because the weight-loss industry was lying about how to actually get healthy and have long-term success. To help you discover your own incredible story, the founder of the LadyBoss movement now shares her inspiring personal journey from being clinically obese and hopeless to fit and confident.  Kaelin’s award-winning achievements in fitness and health , backed by careful research, led her to develop the Lady Boss Formula for weight loss success that tens of thousands of women around the world—housewives, executives, athletes, students, and busy moms—have used to lose weight and keep it off forever. How is your health holding you back? What would life be like if it wasn't? Through this book you will lay the foundation to create YOUR story so it becomes one you love to tell. You deserve the life of your dreams. It's time to start living it.  Kaelin will show you the way as you become part of the most powerful community of women on the planet. Are you ready for the truth?

    So we’ve created a guide that will show you (or a friend or relative who’s just getting started): * How much you need to start investing. * The key steps for building long-term wealth. * Proven ways to find great companies to buy. Understanding these life-changing concepts will get any investor on the path to financial freedom. Built upon our 13 Steps to Investing Foolishly, The Motley Fool Guide to Investing for Beginners includes our top investors’ biggest mistakes, insights into different styles of investing, and much more. Plus, you get 3 great stock picks that we think could make a strong foundation to any portfolio.

    Written by an expert in alcohol and drug addiction and recovery, this no-nonsense guide will help you understand the causes of addiction, end enabling behaviors, support your loved one’s recovery, and learn how to cope with relapses.If you’re the family member of an addict, you may feel confused, guilty, and scared of doing the wrong thing. And when you don’t know how to help, you may find yourself in a codependent role, trying so hard to keep your addicted loved one alive, out of jail, or emotionally appeased that you may actually prevent them from realizing they need help.Drawing on her own personal experience with her brother’s addiction, Addict in the House offers a pragmatic, step-by-step guide to dealing with a loved one’s addiction, from accepting the reality of the disease to surviving what may be repeated cycles of recovery and relapse. You’ll learn how to encourage your addicted loved one to get help without forcing it, and finally find the strength to let go of codependence.With this revealing and straightforward book, you’ll have the support you need to take an honest look at how addiction has affected the family, cope with the emotional hurdles of having an addicted family member, create and maintain firm boundaries, and make informed decisions about how to best help your loved one.

    Emotional intelligence is essentially the kind of smart you need to understand your emotions, relate well to people, and handle the curve balls that life may throw at you. People with emotional intelligence seem to have everything figured out because they have mastered the most important thing of all: They have learned themselves. Emotional Intelligence is a handbook on all things that you may have questions about regarding your emotional quotient, abbreviated EQ. It explores the various aspects of EQ from why we have emotions to why we need them. It explains why emotional intelligence might get you further in life than IQ without necessarily diminishing the crucial role played by book smarts in your life. It also goes to bust the popular myths about emotional intelligence that exists, thus allowing you to distinguish the truths from the misconceptions. This book is dedicated to helping you explore the various components of emotional intelligence and show you how you can improve at each of them. It discusses the role of emotional intelligence at home and in the workplace and helps you identify simple ways to go from low EQ to high EQ. Inside you will discover: What emotional intelligence is, and why rise your EQ is so important How emotional intelligence affects your relationships and your work The importance of empathy How to manage and reduce energy vampire  And much more… If you have been struggling to understand where your emotions fit in the overall picture of your life or what you can do to achieve greatness in your personal and professional life, then this book is perfect for you.Do not allow yourself to live another day in oblivion. Get ready to figure out the hard questions thanks to Emotional Intelligence. You will thank yourself later for choosing to read this book.   Scroll up to the top of the page and click the "Buy Now" button. Your key to bouncing back from adversity is one click away.

    Together, we own and run TWO successful blogs! We went from $0 to over $103,457.98 in our first year of blogging, and we now make over $100,000 per month between both of our combined blogs, and we’re going to tell you EXACTLY how we got started in this eBook. It’s going to include the ups and the downs, the great successes and the complete and utter failures, and all of the steps in between.

    Jim Burke has created a Common Core Companion for you, too. This time positioning the grades 9-10 standards alongside 11-12, it's every bit the roadmap to what each standard says, what each standard means, and how to put that standard into practice across subjects. Jim clearly lays out:Key distinctions across grade levels Different content-area versions of each standard Explanations of each standard, with student prompts Content to cover, lesson ideas, and instructional techniques Glossary and adaptations for ELL students

    Author Jigar Shah, internationally recognized for revolutionizing the now multi-billion-dollar solar energy industry, outlines how entrepreneurs and investors can unlock the massive potential that climate change represents. Shah argues that, while new technical innovation is valuable, deployment of existing technologies are the key to reaching our near-term climate targets. Rather than waiting for yet to be developed technology, business model innovation is the key to attract mainstream capital and unlock transformational change. Shah makes a compelling case for reaching our 2020 climate change goals through 100,000 companies worldwide, each generating $100 million in sales. Unlocking our next economy will be driven by thousands of companies deploying existing clean and resource-efficient technologies in electricity-supply (like solar), transportation, building materials, industry, forestry, waste, and agriculture. Shah is not alone; according to the International Energy Agency, and others, $10 trillion can be invested profitably—today—in the world’s existing technologies, making Shah’s plan of 100,000 companies each generating $100 million in sales a reality in catalyzing a new economy in the process. Creating Climate Wealth is also the personal story of Shah’s journey through the solar industry and the founding of SunEdison, the world’s largest solar energy company. Through business model innovations, SunEdison helped trigger the multi-billion dollar solar energy services industry. Shah’s revolutionary approach has been emulated throughout the solar industry. But perhaps more important, it is also being adapted for other industrial sectors like agriculture and transportation – unlocking incredible new revenue streams, creating hundreds of thousands of jobs, and positively transforming the planet on a global level. This implementation of business-based solutions to solve complex social problems represents a new economic movement; driven by “Impact Investments.” Impact Investments are changing the world for the better, promoting development and economic growth, and encouraging local entrepreneurship. Unlocking these opportunities represent the largest wealth creation opportunity of our generation. Whether you are interested in climate change, poverty alleviation, or just promoting projects that make financial sense, this book is for you. Jigar Shah provides a proven roadmap to understanding the Impact Economy, and creating the lasting changes that will improve our world for future generations.

    Let Deduct It! show you how to maximize the business deductions you're entitled to -- quickly, easily and legally. This comprehensive, yet easy to read book is organized into practical categories featuring common deductions, including: start-up expenses operating expenses health deductions vehicles travel entertainment meals inventory equipment and many more The 6th edition is completely updated with all the latest tax information, eligibility requirements and tax rates for 2008 returns. Whether your business is just starting or well-established, Deduct It! is indispensable to your venture.

    

    Provinces are in rebellion, while Emperor Nero struggles to maintain the remnants of his political power, as well as his last shreds of sanity. In the province of Hispania, the governor, Servius Sulpicius Galba, marches on Rome. In his despair, Nero commits suicide. Galba, the first Emperor of Rome from outside the Julio-Claudian Dynasty, is at first viewed as a liberator, yet he soon proves to be a merciless despot, alienating even those closest to him. A member of the imperial court, and former favorite of Nero, Marcus Salvius Otho seeks to become the childless Galba’s successor. When he is snubbed for another of the new emperor’s favorites, Otho decides to take the mantle of Caesar by force. At the same time, the governor of Germania, Aulus Vitellius, is proclaimed emperor by his legions, leading Rome into civil war. In the east, the empire’s fiercest general, Flavius Vespasian, has been embroiled in suppressing the rebellion in Judea over the last two years. With nearly one third of the entire Roman Army under his command, he wields formidable power. At first attempting to stay above the fray, and with the empire fracturing into various alliances, Rome’s most loyal soldier may soon be compelled to put an end to the Reign of the Tyrants.

    Afterward, the doctor comes out with the results."I'm afraid I have some very bad news," the doctor says. "You're dying, and you don't have much time left.""Oh, that's terrible!" says the man. "Give it to me straight, Doc. How long have I got?""Ten," the doctor says sadly."Ten?" the man asks. "Ten what? Months? Weeks? What?!""Nine..."

    He recruits the beautiful, resourceful Evie, but they slowly get in over their heads as they begin to suspect the proprietor of a highly prominent, far-right website. The man, already one of the most influential in Washington D.C., is about to become all-powerful: he’s just been given incriminating dirt on the President of the United States. Frankie and Evie now find themselves in a cat and mouse battle with the future of the country at stake.

    (Hence the “Dynasty” part of the show.)But even though they may have large homes, the Robertson brothers love hunting and fishing and proudly proclaim themselves “rednecks.”Phil was a star quarterback at Louisiana Tech but turned down the offer to play in NFL because he didn’t want to miss the duck season where he began his business and spent 25 years making duck calls from Louisiana cedar trees.The now multi-million dollar enterprise is managed by Phil’s third son Willie who is CEO of the company, while his brother Jase is the COO.Despite their wealth, they still wear camouflage prints, they hunt - shooting anything that flies or walks, they’re religious, and they’re full of subtle humor.The Robertsons are a traditional family who believe in guns and God.In the following pages you’ll get to know the family members in the Robertson family and learn why the show Duck Dynasty is watched by millions.As Willie Robertson said when asked by he believes the show is so popular – “We try to stick to our roots.We grew up not rich at all.We try to stay humble. We’ve been successful and God has blessed us. We always have a family prayer at the end of the show.”