As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

    He enjoys his expensive toys, lush mansion, and life of comfort, but something is missing. A chance meeting with fellow billionaires sparks his imagination and he sets forth on a new venture. He will buy a nuclear aircraft carrier, sail it through the Great Lakes, drag it across Northern Minnesota to an Indian reservation, and hook it up to the power grid. With this bold publicity stunt, he hopes to reinvigorate the nuclear energy debate in this country. Intrepid visionaries see into the future and trudge forward. They are the builders of societies and the makers of progress. But sometimes they get sidetracked and lull into comfort. Along the way Tyler encounters an echelon of obstacles from angry energy companies to zealous environmentalists, and even his own nuclear physicist peers. The government wants to shut him down, his own wife thinks he’s crazy, and he’s running out of money. But Tyler also learns that people love getting behind a man with a vision. In this adventure we learn of leadership, ingenuity in the face of overwhelming odds, and what it is to take people with you. Who will you take with when your inspiration comes?

    She is making an impact as a leader at a tech company, but after being passed up for multiple promotions, she finds herself at a loss for how to improve. Fate answers her in the form of a kind—and surprisingly direct—older man in a coffee shop. A well-respected CEO before he retired, David has deep and rich leadership knowledge. Emily needs direction, and David is the perfect mentor.Growing Influence offers readers both practical advice on how to develop leadership skills and a relatable account of one woman’s growth by applying the principles in the book. Unlike nonfiction business books or business memoirs, this story is a business fable that is both impactful and transformative.

    From education and etiquette to cosmetics and clothing, this must-read book details the coveted, rarely-discussed fundamentals that any woman can use to achieve financial independence, discover her personal style, and make the most of every opportunity. Exercises will help you understand where you are in life, improve your decision-making process, and identify illusions that may be holding you back. With 18 chapters full of eye-opening information and life-changing inspiration, 'Old Money, New Woman' is a handbook and a guidebook—a 'life manual’ packed with effective tools, enlightening examples, and soul-searching questions only you can answer—all with one goal in mind: to help you make it in the modern world.

    It's responsible for unlocking limitless creativity and influence. It's known to reduce stress, improve decision-making skills, and make you a better leader. What is it? Reading. And it's the single best thing you can do to improve yourself professionally.Reading more and better books creates opportunities for you to learn new skills, rise above your competition, and build a successful career. In Read to Lead you'll learn- why you need to read like your career depends on it- the five science-backed reasons reading will help you build your career- how to absorb a book into your bloodstream- a technique that can double (or triple!) your reading speed- tips on creating a lifetime reading habit- and moreIf you want to lead a more satisfied life, have more intelligent conversations, and broaden your mind, you need to read to lead!

    Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business.The key to activating customer chatter is the realization that same is lame. Nobody says let me tell you about this perfectly adequate experience I had last night. The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That's when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else.Talk Triggers contains: - Proprietary research into why and how customers talk - More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn & Teller and their nightly meet and greet sessions, and a host of delightful small businesses - The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers) - Surprises in the text that are (of course) word of mouth propellantsConsumers are wired to discuss what is different, and ignore what is average. Talk Triggers not only dares the reader to differentiate, it includes the precise formula for doing it.Combining compelling stories, inspirational examples, and practical how-to, Talk Triggers is the first indispensable book about word of mouth. It's a book that will create conversation about the power of conversation.

    For years we have struggled to balance work and life, with most of us feeling overwhelmed and burned out because our relationship to work is broken. This "isn't just a book about remote work. It's a book that helps us imagine a future where our lives--at the office and home--are happier, more productive, and genuinely meaningful" (Charles Duhigg, best-selling author of The Power of Habit). Out of Office is a book for every office worker - from employees to managers - currently facing the decision about whether, and how, to return to the office. The past two years have shown us that there may be a new path forward, one that doesn't involve hellish daily commutes and the demands of jam-packed work schedules that no longer make sense. But how can we realize that future in a way that benefits workers and companies alike?Based on groundbreaking reporting and interviews with workers and managers around the world, Out of Office illuminates the key values and questions that should be driving this conversation: trust, fairness, flexibility, inclusive workplaces, equity, and work-life balance. Above all, they argue that companies need to listen to their employees - and that this will promote, rather than impede, productivity and profitability. As a society, we have talked for decades about flexible work arrangements; this book makes clear that we are at an inflection point where this is actually possible for many employees and their companies. Out of Office is about so much more than zoom meetings and hybrid schedules: it aims to reshape our entire relationship to the office.

    Her philosophy is deeply connected to living yoga--not just doing yoga. In fact, readers don't need to have ever attended a yoga class to dive into this book: her thoughtful teachings are for anybody interested in learning to navigate the waves of life more skillfully and gracefully.Imagine sailing a boat with a course set for a lifetime. If that route changes by just one navigational degree, what would happen to the journey? How far from the original trajectory would we be in one year? Five years? Ten years? Twenty years? Well, we would end up in a totally different place. In much the same way, we can change the course of our life by making a one degree shift. In other words, we don't have to change everything about ourselves or our world to make a difference.Coby inspires readers to dig deep, to ask powerful questions and to dive into the insights, experiments, and inquiries of living yoga: how can I best be with life? How can the teachings of yoga direct us to see the most aligned choices, let go of past hurts, and discover deep and meaningful connections? And what are the most skillful ways we can learn to savor all that life presents? These yoga philosophies are infused with practical strategies for creating the life you truly want and having a positive impact on the world.One Degree Revolution will guide readers to: -access infinite personal possibilities-celebrate their authentic selves and start listening to their calling-find meaning and purpose-learn to let go and trust the unfolding of life-value taking a pause and making a fresh start when needed-challenge long-held beliefs and foster transformational change-get comfortable with being uncomfortable, and-develop their communityOne degree at a time.

    He survives early rough bumps and ethical challenges. Then, through networking, he lands two high-profile clients. With his brash moxie and brilliant legal strategy, he gets outstanding outcomes that put him on the success trajectory to the upper echelons of the city's divorce bar. But, faced with difficult choices in high-stakes litigation, will he balance his thirst for recognition and respect with his sense of right and wrong?​The Best People also follows Pilar Galt, a sensuous, intelligent single mother from the Houston barrios, for whom a temp assignment evolves into a relationship with the richest man in town. Her path intersects with Paddy's and eventually converges with his during a pivotal time in her life when she must overcome self-destructive tendencies to survive. A legal drama and social satire set after Enron and before the devastation of Hurricane Harvey, The Best People portrays a Houston as it is: a glitzy meritocracy populated with larger-than-life characters. It is the landscape where the country-club and café-society sets clash amidst clever legal maneuvering, big law firm politics, a Ponzi scheme, and judicial corruption.

    If you don’t have it, don’t worry. Heather Monahan will show you how anyone can master the essential techniques to building confidence and becoming your best self. In Confidence Creator, Heather offers a resource she wishes she had when she was younger. Using personal stories from her life and career, Heather illustrates the tough lessons she learned along the way that helped her develop the self-assurance necessary for getting what she wanted in life. You’ll discover how to determine your number-one enemy, attract the right people, find your voice, and more. Whether you’ve never had confidence or have lost it due to a breakup, divorce, unemployment, or another one of life’s challenges, this book gives you the tools to take charge of your life and create your own confidence.

    KISS THE EARTH is a collection of poetry, prose, and photography that explores the bliss of falling in love, perseverance through adversity, finding peace within one’s self, and reverence for all that this life has for us to experience.

    They are the 1% of the 1%. They have reached seemingly unreachable heights. They may be athletes or entertainers who are household names, or they may be people who have invented life-saving drugs or won a Nobel Prize by making fundamental advances in knowledge. Or they may have changed the world through science or music or business by influencing millions or perhaps billions of lives.They are the people who have succeeded in being able to draw out the best talents they have within themselves and have maximized the physical, mental, and social potential available to them.The Exceptionals is their story, and it provides you with the blueprint to advance yourself from good to great—and from outstanding to elite.

    His use of intimate, personal stories provides a raw, unfiltered view of human nature in its most vulnerable state. Freeman shares his unique perspective on many ancient truths and introduces several insightful theories of his own while injecting just a hint of humor. Most importantly though, he provides simple, practical exercises which allow the reader to experience profound, life-long benefits. Are you ready to dig deep?

    Marketers want to change their customers’ minds and leaders want to change organizations. Start-ups want to change industries and nonprofits want to change the world. But change is hard. Often, we persuade and pressure and push, but nothing moves. Could there be a better way?This book takes a different approach. Successful change agents know it’s not about pushing harder, or providing more information, it’s about being a catalyst. Catalysts remove roadblocks and reduce the barriers to change. Instead of asking, “How could I change someone’s mind?” they ask a different question: “Why haven’t they changed already? What’s stopping them?”The Catalyst identifies the key barriers to change and how to mitigate them. You’ll learn how catalysts change minds in the toughest of situations: how hostage negotiators get people to come out with their hands up and how marketers get new products to catch on, how leaders transform organizational culture and how activists ignite social movements, how substance abuse counselors get addicts to realize they have a problem, and how political canvassers change deeply rooted political beliefs.This book is designed for anyone who wants to catalyze change. It provides a powerful way of thinking and a range of techniques that can lead to extraordinary results. Whether you’re trying to change one person, transform an organization, or shift the way an entire industry does business, this book will teach you how to become a catalyst.