Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

    Gerald Posner, author of the groundbreaking investigations "Case Closed" and "Why America Slept," has uncovered the hair-raising political-financial-criminal history of the Beach and reveals a tale that, in the words of one character, "makes "Scarface" look like a documentary." From its beginnings in the 1890s, the Beach has been a place made by visionaries and hustlers. During Prohibition, Al Capone had to muscle into its bootlegging and gambling businesses. After December 1941, when the Beach was the training ground for half a million army recruits, even the war couldn't stop the party. After a short postwar boom, the city's luck gave out. The big hotels went bankrupt, the crime rate rose, and the tourists moved on to Disney World and the Caribbean. Even after the Beach hosted both national political conventions in 1972, nobody would have imagined that this sandy backwater of run-down hotels and high crime would soon become one of the country's most important cultural centers.But in 1981, 125,000 Cubans arrived by the boatload. The empty streets of South Beach, lined with dilapidated Art Deco hotels, were about to be changed irrevocably by the culture of money that moved in behind cocaine and crime. Posner takes us inside the intertwined lives of politicians, financiers, nightclub owners, and real estate developers who have fed the Beach's unquenchable desire for wealth, flash, and hype: the German playboy who bought the entire tip of South Beach with $100 million of questionable money; the mayoral candidate who said, "If you can't take their money, drink their liquor, mess with their women, and then vote against them, you aren't cut out for politics"; the Staten Island thug who became king of the South Beach nightclubs only to have his empire unravel and saved himself by testifying against the mob; the campaign manager who calls himself the "Prince of Darkness" and got immunity from prosecution in a fraud case by cooperating with the FBI against his colleagues; and the former Washington, D.C., developer who played hardball with city hall and became the Beach's first black hotel owner.From the mid-level coke dealers and their suitcases of cash to the questionable billions that financed the ocean-view condo towers, the Beach has seen it all. Posner's singular report tells the real story of how this small urban beach community was transformed into a world-class headquarters for American culture within a generation. It is a story built by dreamers and schemers. And a steroid-injected cautionary tale.

    Conceived as "a story to be read, and not a calendar to be memorized," this concise narrative of Philippine history serves as a handy guide for understanding the important highlights of the nation's development.Jose S. Arcilla, S.J., is a member of the department of history at the Ateneo de Manila University and is at present also the archivist of the Philippine Province of the Society of Jesus. He finished graduate studies in the United States and in Spain. Farther Arcilla, who has authored "Aspects of Wester Medieval Culture", has published in professioal reviews both in the Philippines and abroad. He is the Philippine coordinator for the editorial staff of the "International Jesuit Encyclopedia" being published by the Institute of Jesuit History (Rome).

    I use it as a course text.--Lauren Sickels-Taves, architectural conservator, Henry Ford Museum Greenfield VillageHistoric Preservation provides a thorough overview of the theory, technique, and procedure for preserving our architectural heritage. The perfect introduction for architecture students, local officials, community leaders, and the interested layperson, it covers preservation philosophy, the history of the movement, the role of national, state, and local government, the designation and documentation of historic structures, establishing a historic district, architectural styles, sensitive architectural design and planning, preservation technology, and the economics of building rehabilitation.

    David Crook, of The Wall Street Journal, shows how to make safe and sane investments that ensure a good night’s sleep as your real-estate portfolio grows, your properties appreciate and your income increases. The Wall Street Journal Complete Real-Estate Investing Guidebook offers the most authoritative information on:• Why real-estate investing is a great wealth-building alternative to stocks and bonds and why it’s crucial that you avoid get-rich schemes• How to get the financing and make the contacts to get started• How to start small and local, be hands-on and go step-by-step with a vacation home to rent out, a pure rental property or a small apartment building• How to find and value great properties, do the numbers and ensure you have that beautiful thing called cash flow• How the government blesses real-estate investors with tax breaks and loopholes, and how you can be one of the anointed• How to deal with the nuts-and-bolts of being a landlord and have a strife-free relationship with your tenants

    County Sheriff’s detective Danny R. Smith put his life on the line for twenty-one years. His career covered some of L.A.’s darkest hours: a crack cocaine epidemic, unprecedented gang warfare, a spike in homicides that stunned the nation, flames lighting the skies while gunfire rang through the nights during the Rodney King riots. There were deadly encounters: fights, pursuits, shootings, and a beating that left him unconscious. A confrontation with a murderous gangster in a dark alley, where only the miraculous malfunction of a fully automatic weapon saved his life. Hardened by the years spent on the streets and the hundreds of deaths and untold numbers of tragedies he would witness, Smith’s frustrations with a dysfunctional system weighed heavily, and his continued pledge to see justice for the victims came at an astronomical personal cost.In this no-holds-barred memoir, Smith reveals the shocking imagery of fallen colleagues, murdered children, gang warfare, and a Native American who was tortured and burned alive by skinheads. And through his unique insights battling PTSD and being forced to leave the profession he loved, his story will offer new insight into the aftermath of working in law enforcement.Nothing Left to Prove is by turns shocking, terrifying, poignant, and thought-provoking. It’s the very personal story of one man’s career and its effect on his life afterwards, unveiled through Smith’s masterful storytelling. If you think you know cops, if you love compelling true-crime stories, then you’ll love Danny R. Smith’s powerful narrative.

    

    Ripley. Coming from Miramax Films in December 2003, Cold Mountain stars Jude Law, Nicole Kidman, Renée Zellweger, Natalie Portman, Giovanni Ribisi and Philip Seymour Hoffman. Directed by Academy Award®-winner Anthony Minghella who also wrote the screenplay, Cold Mountain is based on Charles Frazier's best-selling Civil War novel of the same name and tells the story of Inman (Law), a wounded confederate soldier who is on a perilous journey home to his mountain community, hoping to reunite with his pre-war sweetheart, Ada (Kidman). In his absence, Ada struggles to survive, and revive her father's farm with the help of intrepid young drifter Ruby (Zellweger).The Newmarket Pictorial Moviebook is annotated with illustrations, movie stills, production design sketches keyed to the screenplay, costume designs, sidebars, and commentary from the cast and crew.

    It's a story that chronicles the most powerful wealth-building strategies known to man, lessons that are the basis of banking. You'll be introduced to a whole new way of building wealth that some of the wealthiest families in the world have used, and are still using. Be the banker! Praise: "George Antone is the one financial author that has the unique ability to sift through massive technical information and present the reader with lapidary nuggets of wealth-building wisdom." Mark Peters Stone Water Wealth Management "The Banker's Code provides unparalleled insights in regards to money and finances which creates an amazing formula for building wealth." Willie Hooks Million Dollar Coaching "Great Book! Easily read and understood. In this book you’ll discover the world’s most powerful time tested investment model neatly wrapped inside a touching story. I’ve used these proven strategies to create great returns for more than 20 years." Mike Sanderson Private Lender "Wow! What a great book! Mr. Antone has explained the very complex financial concepts in use every day in the banking world in a way that we can all put to use in our own quest for wealth." Henry Dvorken An expert and one of the giants of the real estate note business

    EXPLORING ART uses art examples from around the world to discuss art in the context of religion, politics, family structure, sexuality, entertainment and visual culture.

    Realizing she needed to make a serious change, she began to study integrative nutrition—and learned that the key to weight loss, radiant skin, and overall well-being is not starving yourself but eating. That’s right: eating! Sharp created her detox plan based on the knowledge that in the right combinations, real whole foods—grains, vegetables, fruits, and spices—can aid digestion, burn body fat, flush out toxins, reduce bloating, banish fatigue, and clear up acne. Unlike other cleanses, The 5-Day Real Food Detox allows you to eat five times a day—and shed a pound a day—with meals and snacks developed by Sharp (and backed by a nutritionist and a registered dietician). Even better, the recipes, including Love Pancakes, Spinach & Chickpea Hummus, Black Bean Burgers, Cauliflower Mash, and Taco Bowl, have been taste-tested by Sharp’s many of 300,000-plus Instagram followers, who have done the plan and seen amazing results. In The 5-Day Real Food Detox, you’ll discover • nutrient-dense foods that encourage detoxification and weight loss • the facts on juice, smoothie, tea, and raw food cleanses • yummy foods to substitute when you crave unhealthy ones • ingredients to avoid and how to decode food labels • the secret to great-tasting meals—use spices instead of salt • strategies for lowering stress and combating insomnia • troubleshooting for food allergies, mood swings, bloating, and other detox issues Complete with gorgeous full-color photos, success stories, shopping lists, and meal plans, The 5-Day Real Food Detox lays the groundwork for eating well and feeling wonderful for the rest of your life!Advance praise for The 5-Day Real Food Detox “Nikki is an amazing inspiration. Whether you are vegan, vegetarian, paleo, or just trying to get healthy, this book is a must-read!”—Kristina Carrillo-Bucaram, founder of the FullyRaw brand and author of The Fully Raw Diet “Nikki Sharp’s plant-based detox is a holistic approach to long-term wellness. Not only will it help get you lean in a short amount of time, it will keep you there, and feeling energized the whole way through.”—Brendan Brazier, author of the Thrive book series“The real power of this book is that it just may transform how you think about your food, your body, and the way your choices shape every aspect of your life.”—Adam Rosante, author of The 30-Second Body “I love that Nikki Sharp’s program is full of real, satisfying foods that won’t leave you starving—so you can build healthy habits that will last long after the five days are over!”—Megan Gilmore, author of Everyday Detox“Nikki Sharp’s style is fun, approachable, and innovative, and embodies the new way we should be eating. The wellness world is fortunate to now include her brilliant new book.”—Matthew Kenney, author of Cooked Raw: How One Celebrity Chef Risked Everything to Change the Way We Eat “A must have for everyone who wants to look gorgeous and healthy like Nikki!”—Ani Phyo, author of Ani’s 15-Day Fat Blast and Ani’s Raw Food Essentials

    To accomplish this, OBM, 8E achieves the difficult goal of preserving its key strengths (i.e., thorough, current, good balance of research and practice) while streamlining its content by removing over 100 pages of readings that are now available on the Web. This reduction in page length makes the book more affordable, teachable, and efficient for students. Preserving Scholarship While Streamlining captures the spirit of what I/K/M used as the guiding principle while writing OBM 8E.

    In Burn Your Mortgage, Cooper’s extreme achievement is made accessible as the acclaimed personal finance expert shares the secret to his success: simple yet effective lifestyle changes that anyone—from new buyers to experienced homeowners—can make to pay down their mortgage sooner. Burn Your Mortgage combines inspiring anecdotes with realistic and jargon-free financial tips and resources for achieving financial freedom no matter your financial situation. This easy-to-follow guide will help you pay off your mortgage at your own pace and show you how to live well while doing it. Tools include: - Simple ways to pay down your mortgage sooner; - Your very own mortgage-free action plan; - Sample budgets and savings plans; - Tools for tracking income and expenses; - Home-buying blueprints; - Worksheets for financial empowerment; - Up-to-date information on bank accounts, mortgage contracts, investing, and loans—and how to choose the best options for you; - Tips for overcoming bad money habits. Inspiring, insightful and fun, Burn Your Mortgage will transform the way you think about money and debt on your path to independent home ownership. Sean Cooper is an in-demand speaker, money coach, and personal finance journalist. His articles have been featured in publications such as the Toronto Star, Globe and Mail, Financial Post, and MoneySense. Advance praise for Burn Your Mortgage: “Sean’s personal journey to financial freedom is a brave and inspiring one, and I am delighted to see him share his learning with the world. Burn Your Mortgage offers practical, clear and useful insights to help people of all walks of life live healthier financial lives. I am convinced that Burn Your Mortgage is set to be a pivotal guidebook to achieving financial freedom.” —Peter Aceto, President and CEO, Tangerine “A home is the largest purchase most people make, yet there is little information to help them make smart choices. Most advice comes from banks, mortgage brokers, real estate agents, lawyers and home inspectors—not exactly objective. I’m glad to see Sean Cooper use his experience as home buyer, mortgage burner, landlord and freelance writer to guide others through the steps to take to come out ahead in the real estate game.” —Ellen Roseman, Toronto Star columnist, University of Toronto continuing education instructor and Canadian MoneySaver contributor “A clear and concise plan for millennials looking for a path to financial independence early in their career.” —Don R. Campbell, bestselling author of Real Estate Investing in Canada, frequent guest on the Business News Network “Chock-full of actionable tips based on real life experience, Sean Cooper’s Burn Your Mortgage is a valuable resource for anyone considering buying a home in Canada. In more than just another mortgage manual, Sean writes passionately about the pitfalls to avoid during the house-buying process and then, with equal passion, shows you how to achieve an important step toward financial freedom by paying off your mortgage as quickly as possible.” —Robert R. Brown, author of Wealthing Like Rabbits: An Original Introduction to Personal Finance, and MoneySense columnist “Burn Your Mortgage will push you just outside your comfort zone—which is exactly what you need to really make progress on your mortgage. Sean Cooper walks the talk. His obsession with frugal living provides a ton of great lessons on how to get ahead financially.

    This Contracts primer is vastly uncluttered - one that picks up the main themes in the first-year Contracts course, together with related cases.

    Enhancements to this edition include a more thorough coverage of transport processes, plus new or expanded coverage of separation process applications, fluidized beds, non-Newtonian fluids, membrane separation processes and gas-membrane theory, and much more. The book contains 240+ example problems and 550+ homework problems.