It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    Don’t miss a single Donna Leon Brunetti book and read them all in order.More than just a list, each Brunetti novel listed includes a summary. This is exactly the reference you need to make sure you don’t miss a book or story and you get a chance to read each one in the best reading orderGuido Brunetti novels are listed im best reading order, chronological order, with a summaries, a checklist, and links to purchase from Amazon. Complete and accurateMade for KindleMore than just a list A great reference for Donna Leon FansBooks and stories listed by publication dateEach is shown with their numerical place in each seriesEvery book and story includes a short summary At the end of this quick reference guide is a simple checklist of all the Guido Brunetti books and stories. Use your Kindle highlighting feature to mark of the stories you’ve completed.COPYRIGHT COMPLIANCE: No portions of the books mentioned have been reproduced here other than book and story titles and short summaries, which is in compliance with the United States Copyright Office circular 34. Scroll up and grab a copy today.

    A fun read, salt and peppered, with the science behind distilling. This authoritative guide book introduces whiskey-making in a easy step-by-step process.

    100% complete coverage of all objectives for exam RH302 Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Real-world exercises modeled after hands-on exam scenarios Two complete lab-based exams simulate the format, tone, topics, and difficulty of the real exam Bonus content (available for download) includes installation screen review, basic instructions for using VMware and Xen as testbeds, and paper and pencil versions of the lab exams Covers all RH302 exam topics, including: Hardware installation and configuration The boot process Linux filesystem administration Package management and Kickstart User and group administration System administration tools Kernel services and configuration Apache and Squid Network file sharing services (NFS, FTP, and Samba) Domain Name System (DNS) E-mail (servers and clients) Extended Internet Services Daemon (xinetd), the Secure package, and DHCP The X Window System Firewalls, SELinux, and troubleshooting

    Whenyou upgrade to Extra Class, you gain access to the entire Amateur Radio frequency spectrum. Ues this book to ace the top-level ham radio licensing exam. Our expert instruction will lead you through all of the knowledge you need to pass the exam: rules, specific operating skills and more advanced electronics theory.

    In this new edition, the authors explain how SQL Server 2008 R2 provides a collection of powerful new tools that extend the power of its BI toolset to Excel and SharePoint users and they show how to use SQL Server to build a successful data warehouse that supports the business intelligence requirements that are common to most organizations. Covering the complete suite of data warehousing and BI tools that are part of SQL Server 2008 R2, as well as Microsoft Office, the authors walk you through a full project lifecycle, including design, development, deployment and maintenance.Features more than 50 percent new and revised material that covers the rich new feature set of the SQL Server 2008 R2 release, as well as the Office 2010 release Includes brand new content that focuses on PowerPivot for Excel and SharePoint, Master Data Services, and discusses updated capabilities of SQL Server Analysis, Integration, and Reporting Services Shares detailed case examples that clearly illustrate how to best apply the techniques described in the book The accompanying Web site contains all code samples as well as the sample database used throughout the case studies The Microsoft Data Warehouse Toolkit, Second Edition provides you with the knowledge of how and when to use BI tools such as Analysis Services and Integration Services to accomplish your most essential data warehousing tasks.

    Hundreds of improvements and updates for the new tenth anniversary edition from CostaRicaGuide.com and Toucan Maps.2 sided, 39 in. x 26.25 in. (4.875 in. x 9 in. folded)Roads are clearly differentiated by color and line width for classes from limited access divided highways down to 4WD seasonal tracks - improved and even easier to see the main route to your destination at a glance.Locations and easy to read indexes are included for cities and towns, National Parks and other natural areas, beaches, rivers, peaks, volcanoes, waterfalls and the best hotels, lodges, resorts, restaurants and activities.Exclusiveso The only street level map in print for the entire Central Valley from the International Airport to San Jose.o Detailed maps of Arenal Volcano/Fortuna, Alajuela, Escazu, Heredia, Manuel Antonio/Quepos, Monteverde/Santa Elena, Playa Jaco, Playa Tamarindo/Langosta, Puerto Jimenez & Tenorio/Celeste.o Proprietary symbols for distinctively Costa Rican attractions like zip-line and hanging bridge canopy tours, butterfly gardens, waterfall rappelling, rain forest horseback rides, SCUBA, deep sea fishing, golf, white water rafting, trails and many more. See at a glance what to do where.o Driving distance table and mini map for calculating trip distances and estimating drive times.o Printed on high tech synthetic "paper" it s lightweight, durable & totally waterproof - works great as an emergency umbrella!o A few dozen useful English to Spanish phrase and word translations are provided in an inset. You will appreciate having 'What is the best way to get there?' and 'Can you please show me on the map?' at your fingertips if you need to ask directions.

    Every year, tens of thousands of people embark towards taking the exam via private study, Cisco Academy courses, or online training. The sad truth is most students quit along the way, and for those few who actually do attempt it, only 50% pass. All that time, effort, and money wasted! If there are so many manuals, CBT courses, lab simulators, exam engines, and study resources out there, then what goes wrong? This is the question Cisco trainer Paul Browning wanted to get to the bottom of. After interviewing thousands of students, he discovered that most people quit because they are simply overwhelmed with the sheer volume of material they need to digest and, of course, the large number of hands-on skills they need to be able to demonstrate in the exam. Add to that the day-to-day stresses of commuting to work, bringing up a family, and the distraction of everyday problems and challenges; it's no wonder people quit. This is where Cisco CCNA in 60 Days can help. Devised by two industry experts and countless Cisco students just like you, the 60-day programme breaks down every exam requirement into a daily study task. All you need to do is open the book at the relevant day (from 1 to 60), read the theory, and complete the lab. Every lesson is reviewed several times in the form of exam questions, review sessions, a handy exam cram guide, and, of course, hands-on labs for you to follow. You can choose to take the CCENT after the first 30 days and the ICND2 after the next 30 days, or you can take the CCNA after 60 days of study. Here is what is included in your study guide: 60 daily study tasks Full explanations of theory Real-world tips and advice Over 47 hands-on labs, plus 15 bonus CCENT and ICND2 labs CCENT and ICND2 cram guides Bonus VLSM guide Motivational goal-setting guide Downloadable videos Author Paul Browning is a former police officer who used his CCNA qualification to help him make a career change to IT. He worked for Cisco in the UK for a while, and then went on to start his own Cisco training company, which he ran for 8 years before moving into online Cisco training. He is the author of several Cisco study guides. He has also created the online Cisco certification training sites, including www.howtonetwork.net and www.in60days.net. Technical author Farai Tafa used to work in a shoe shop but decided he wanted more out of life, so he began to study for his Cisco exams. He is now a dual CCIE and one of the leading Cisco consultants in the US. He currently designs, installs, and troubleshoots networks for large companies.

    Have you ever opened a Kindle book to find that the font started out way too small or way too large? Have you tried to change to a different font while reading and discovered you couldn't? Have you jumped to a new chapter in a Kindle book and seen that the chapter heading lost its formatting? Has a Kindle completely ignored formatting you knew was in the book? According to Amazon, the simplest way to publish your Kindle book is to upload an HTML file you've saved from Microsoft Word or another app. By itself, that method can bring you maybe 80% of the way to a well-formatted, trouble-free ebook. But what about the other 20%? In this follow-up to his bestselling -From Word to Kindle, - Aaron Shepard takes your saved HTML as a starting point and tells how to quickly tweak and tune it to avoid common problems. Assuming no knowledge of HTML, he introduces the basics of the language, then reveals how to use find-and-replace and macros to touch up an entire book in seconds! If you're serious about Kindle publishing and you're technically inclined -- but not a full-fledged geek -- Aaron provides the tips you need to bring your Kindle book to the next level, making it something truly to be proud of. ///////////////////////////////////////////////// Aaron Shepard is a foremost proponent of the new business of profitable self publishing, which he has practiced and helped develop since 1998. He is the author of -Aiming at Amazon, - -POD for Profit, - -Perfect Pages, - and Amazon's #1 and #2 bestselling paid books on Kindle formatting, -From Word to Kindle- and -Pictures on Kindle.- ///////////////////////////////////////////////// CONTENTS Getting Started 1 WORKING WITH HTML HTML and Kindle HTML Export HTML Editing HTML Processing HTML Basics HTML Checking HTML Cleanup HTML Testing 2 HTML FIXES Fixes for Fonts Fixes for Paragraphs Fixes for Headings Fixes for Line Breaking Fixes for Pictures Fixes for Navigation ///////////////////////////////////////////////// SAMPLE Here are some of the things you can accomplish through changes in HTML. * Adjust bookmarks so headings retain proper formatting when jumped to. * Remove settings that stop the user from choosing their own. * Keep fonts from appearing much too small or much too large when the book is opened. * Make sure indents and other spacing stays relative to larger and smaller font sizes. * Avoid line breaks that leave short words dangling at the ends of lines or paragraphs. * Make up for features lost in translation from your word processor, like nonbreaking hyphens. * Stop -ghost hyphens- from appearing in the middle of words. * Keep pages of text from disappearing for some users. * Prevent the Kindle from applying its own defaults in place of your settings.

    But what was once fantasy is now reality. With a growing glut of good used boats on the market, its possible to sail around the world in a boat that costs less than a car. In this fascinating book, well-known boating author John Vigor turns the spotlight on 20 seaworthy sailboats that are at home on the ocean. These are old fiberglass boats, mostly of traditional design and strong construction. All are small their sizes range from 20 feet to 32 feet overall but all have crossed oceans. Many have circumnavigated the world. And all are inexpensive. There are many hundreds of small cruising boats sailing the seven seas at this moment. They explore everywhere, from the ice-bound shores of Antarctica to the high latitudes of the Northern Hemisphere. Most, however, ply the tradewind routes where flying fish play. The water is warm, and coconut trees line calm lagoons bounded by beaches of pure white sand. But choosing the right boat to cross an ocean or go around the world can be a confusing and exasperating experience, particularly if your budget is tight. Its well-nigh impossible to find objective comparisons. Vigor sets out to remedy that in this book. He compares the designs and handling characteristics of 20 different boats whose prices on the secondhand market start at about $3,000. Interviews with experienced owners (featuring valuable tips about handling each boat in heavy weather) are interspersed with line drawings of hulls, sailplans, and accommodations. Vigor has unearthed the known weaknesses of each boat and explains how to deal with them. He rates their comparative seaworthiness, their speed, and the number of people they can carry in comfort. If you have ever dreamed the dream, this is the book that will turn it into reality.

    You'll learn how to install, configure, operate, manage, and secure the latest release.Covers all the new features and capabilities of the much-anticipated new release of VMware vSphere Discusses the planning, installation, operation, and management for the latest release Reviews migration to the latest vSphere software Offers hands-on instruction and clear explanations with real-world examples Mastering VMware vSphere is the strategic guide you need to maximize the opportunities of virtualization.

    This guide, which can be used with any text or can stand alone, contains at the beginning of each chapter a list of key definitions, a summary of major concepts, step by step solutions to dozens of problems, and additional practice problems.

    Digital Integrated Circuits maintains a consistent, logical flow of subject matter throughout. KEY TOPICS: Addresses today's most significant and compelling industry topics, including: the impact of interconnect, design for low power, issues in timing and clocking, design methodologies, and the tremendous effect of design automation on the digital design perspective. MARKET: For readers interested in digital circuit design.

    The New Edition of this Best-Selling Official Cert Guide includes Updated Content, New Exercises, Enhanced Practice Exams, and 60 Minutes of Video Training -- PLUS the CCNA Network Simulator Lite Edition with lab exercises. Cisco CCNA Routing and Switching ICND2 200-101 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time. Best-selling author and expert instructor Wendell Odom shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes A test-preparation routine proven to help you pass the exams Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending and part-ending exercises, which help you drill on key concepts you must know thoroughly Troubleshooting sections, which help you master the complex scenarios you will face on the exam The powerful Pearson IT Certification Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports A free copy of the CCNA ICND2 200-101 Network Simulator Lite software, complete with meaningful lab exercises that help you hone your hands-on skills with the command-line interface for routers and switches More than 60 minutes of video mentoring from the author A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time The official study guide helps you master all the topics on the CCNA exam, including Spanning Tree Protocol (STP) Troubleshooting LAN switching IPv4 routing VPNs OSPF and EIGRP configuration and troubleshooting Wide area networks and Frame Relay IPv6 implementation and troubleshooting Network management Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, video instruction, and hands-on labs, this official study guide helps you master the concepts and techniques that ensure your exam success. Companion DVD The DVD contains more than 350 unique practice exam questions, two complete ICND2 practice exams and two full CCNA practice exams, ICND2 Network Simulator Lite software, and 60 minutes of video training. Includes Exclusive Offer for 70% Off Premium Edition eBook and Practice Test Pearson IT Certification Practice Test minimum system requirements Windows XP (SP3), Windows Vista (SP2), Windows 7, or Windows 8; Microsoft .NET Framework 4.0 Client; Pentium class 1GHz processor (or equivalent); 512 MB RAM; 650 MB disc space plus 50 MB for each downloaded practice exam. CCENT ICND1 Network Simulator Lite minimum system requirements Microsoft Windows XP (SP3), Windows Vista (32-bit/64-bit) with SP1, Windows 7 (32-bit/64-bit) or Windows 8 (32-bit/64-bit, x86 processors), Mac OS X 10.6, 10.7, or 10.8 Intel Pentium III 1GHz or faster processor 512 MB RAM (1GB recommended) 1 GB hard disk space 32-bit color depth at 1024x768 resolution Adobe Acrobat Reader version 8 and above Other applications installed during installation: Adobe AIR 3.6.0 Captive JRE 6 This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears. The 1 hour 14 minute presentation found at the following link was given by Wendell Odom to cover "Teaching the New CCENT ICND1 100-101 & CCNA ICND2 200-101 Exam Material." http: //bit.ly/OdomCCENTCCNA

    From shopping, to even getting information on flight times, to even tracking when to walk your dog, Alexa can do this. With over 23,000 skills and more being developed each day, Alexa is here to stay and is here to help you. But what can you do with Alexa? What are some of the abilities of Alexa that you can engage in, some that you can use to truly benefit yourself and others? Well, you’re about to find out. Here is a preview of what you'll learn: All of the different Echo devices and what they entail Various tips on how to use them all Tips to use the various features, including shopping Troubleshooting tips in order to have the best Amazon Echo experience Why you might consider getting one over another The capabilities of Alexa, including a whole slew of various things you can inquire from Alexa A comprehensive list of 1001 things to do with Alexa, including valuable tips and tricks You can become the Echo master that you know you can be, and this book is just the beginning of it all. With this, you’ll be able to control your Echo in the way that it’s meant to be, in the ways that you want it to be, and the different natures of this. Become the person that you want to be today, and make sure that you learn about your Echo, since you truly won’t regret it the moment you begin to use it, and you’ll master it even more with every interaction.