A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    She talks of her life, career, family and loves and impending motherhood with surprising intimacy and, being true to her outspoken reputation, complete honesty.

    The death of a Heart Dog – a canine soul mate – is much, much worse … Even if you’ve experienced pet loss before, losing your canine soul mate is different. Typical grief advice isn’t nearly enough. Heart Dog answers all the big questions about canine soul mates, offers practical ideas for coping with each day’s dose of grief, and provides inspiration for finding your place in the world after such a profound loss. Others have survived the grief. You can too. Let Heart Dog be your guide.

    It has been unoccupied for years but they are drawn to the charm and dignity lying under the grime and cobwebs. Even before the purchase goes through "les Anglais" are welcomed with genuine affection by their new neighbours. From their very first day at St Paradis, in the impoverished department of the Creuse, they begin to make close and lasting friendships in spite of the language barriers. But it is not only their neighbours who welcome them. Soon they are aware that the spirit of a former owner seems delighted to see her family home being restored to life. Indeed, it appears almost as if she has chosen the Loaders for this task..."A Bull by the Back Door" traces how the Loaders face what they describe as "A-Level Housebuying", complete with charts and copious documents, and how they nearly fail. It depicts life in the village of St Paradis and how the family are assimilated, as well as detailing what they do to bring their beautiful stone house back to life again. THE AUTHOR: Anne Loader started in journalism in 1965, with East Midland Allied Press in Lincolnshire and Norfolk. After her marriage she worked as a senior reporter on the Southern Evening Echo at Southampton. She was the feature writer on Northwich World from 1980-84 and was editor of the Crewe Guardian for ten years until 1995 when she was made redundant. She now runs Léonie Press, publishing short-run books on autobiography and local history. Anne originally wrote the book to amuse her elderly mother, who had lived in France in the 1920s and had instilled a passion for France in her daughter from her earliest years. Extracts were serialised in Living France magazine and the book was very well received, becoming Léonie Press's most successful title.SOME REVIEWS:Enchanting... Those who find Peter Mayle's books about life in Provence somewhat patronising of the locals will consider the francophile "A Bull by the Back Door" in refreshing contrast - Living FranceStunning illustrations - Northwich Guardian, Crewe Guardian Rival Peter Mayle - Evening Sentinel, Northwich Chronicle Simply takes you there - superb value for money - BBC Radio Stoke Couldn't put it down; I feel as if I've been there; Wonderfully readable; Just like our own experiences; Thank you for writing this book, I look forward to the next one! - Readers' comments A Bull by the Back Door starts with an account of 'A-level house buying' and many readers will recognise the false hopes and near-misses at the beginning of their search. The family's wholehearted acceptance by the villagers and their efforts to renovate the beautiful stone house will ring bells with anyone who has attempted the same thing and will act as encouragement to others just beginning. - French Property News

    I struggled to get the kids off to school. I talked myself into getting ready for work. I packed lunches, checked backpacks, planned crock pot meals, and wished I was somewhere else. Yes, that's right. I wished I was somewhere other than my kitchen listening to my children fight over the last pack of fruit snacks. I dreamt about a life that was less stressful and more enjoyable. These thoughts made me cry on the way to drop off my kids at school. These thoughts made me feel like a terrible person.These thoughts made me feel like I was the worst Mother on the planet. I was ashamed to have these thoughts. I felt like I was failing at life. I was overworked, under appreciated, and dreaming of wanting more. Why wasn't I happy? Life seemed to be a chronic shit storm and I was the imbecilic meteorologist who forgot her umbrella. I decided that I needed to chase my dreams. I decided I had to find a way to scoop the poop and find my passion.

    This is a remarkably honest and moving account of fatherhood as seen through the eyes of four generations of fathers and sons.

    Even the circumstances of its recording, purportedly in an abandoned cinema and a cave formed from Icelandic lava, have achieved legendary status among their ever-loyal fanbase. Have a Bleedin Guess tells the story of the album, including how each song was written, performed and recorded. It also includes new interviews with key players. Author Paul Hanley, who was one of The Fall's two drummers when Hex was created, is uniquely placed to discuss the album's impact, both when it was released and in the ensuing years.

    An infant died in her care at the same time the unknown science of Shaken Baby Syndrome hit the media. Swept up in a media frenzy, Edmunds was accused of killing the child through SBS. She was stripped from her children and husband and sent to prison where she would fight for freedom 13 years before she was finally exonerated after updated science showed her innocence. Audrey was and is an all-American mother from the Heartland who shares her story of hope and redemption in the face of unrelenting odds. Built as the ideal reader's club book, It Happened to Audrey includes questions that challenge all readers to think of the possibilities in today's ever-changing world. Edmunds is ultimately released from prison in the middle of a blizzard and reunited with her now grown children.

    At first I tried to deny my condition (trying to treat a tumor with hot baths and ice packs). Eventually, I decided I would learn as much about my illness as possible while trying to keep my emotions on hold.What followed was an experience that finally forced me to deal with issues about my body that I had tried to ignore for decades. Along the way I dealt with a physician who gave me ridiculous advice and acquaintances who asked unbelievable questions. But I was also fortunate to be surrounded by people who supported me and doctors who helped me through the process.

    Lumped into the burgeoning alt-country movement, the band soon landed a major label deal and recorded an instant classic: Strangers Almanac. That's when tour manager Thomas O'Keefe met the young musician.For the next three years, Thomas was at Ryan's side: on the tour bus, in the hotels, backstage at the venues. Whiskeytown built a reputation for being, as the Detroit Free Press put it, "half band, half soap opera," and Thomas discovered that young Ryan was equal parts songwriting prodigy and drunken buffoon. Ninety percent of the time, Thomas could talk Ryan into doing the right thing. Five percent of the time, he could cover up whatever idiotic thing Ryan had done. But the final five percent? Whiskeytown was screwed.Twenty-plus years later, accounts of Ryan's legendary antics are still passed around in music circles. But only three people on the planet witnessed every Whiskeytown show from the release of Strangers Almanac to the band's eventual breakup: Ryan, fiddle player Caitlin Cary, and Thomas O'Keefe.

    Yet, the one constant in the history of the Apache People is their constant struggle to survive in a world where they are surrounded by various enemies, including other Indian tribes, the Mexicans and finally their brutal nemesis the United States Army. Attacked, tricked, lied to and double crossed by all of those who surround and outnumber them, the Apache people continued their struggle until they were for all intent and purposes almost totally wiped out. One Apache’s name stands out in their brave yet woeful history and it is Geronimo, who at age 30 witnessed the massacre of his mother, wife and two young children.I’ve taken his recollections or accounts of the struggle of the Apache people and intertwined them with some archeological facts about this extraordinary tribe. In addition, I have searched and included some of the best photos of Apaches from that era, which I collected from Library of Congress Archives. What impressed me most about Geronimo was his brevity of words, yet his ability to take a knife to the heart of anyone who reads his verbal history. Like most Apaches, Geronimo said little, but what he did say was profound and truthful. But most powerful is what Geronimo didn’t say in his recollections. It is between this silence one can feel the pain, sorrow, pride and bravery of the Apache People. Chet DembeckPublisher of One

    The New Yorker offers a signature mix of reporting and commentary on politics, international affairs, and the arts, along with fiction, poetry, humor, and cartoons. Founded in 1925, The New Yorker has received more National Magazine Awards than any other magazine. Notable work in recent years includes coverage of the war on terror by George Packer, Jane Mayer, Lawrence Wright, Steve Coll, and Seymour M. Hersh; reports from the front lines of the Middle East by Jon Lee Anderson, Dexter Filkins, and Wendell Steavenson; Malcolm Gladwell on "the tipping point"; Anthony Lane on movies; James Wood on books; Elizabeth Kolbert on the environment; Atul Gawande on health care; fiction by Jonathan Franzen, Edwidge Danticat, Zadie Smith, and Haruki Murakami; humor by David Sedaris and Andy Borowitz; and cartoons by Roz Chast.

    My Family and Other Animals was intended to embrace the natural history of the island but ended up as a delightful account of Durrell’s family’s experiences, from the many eccentric hangers-on to the ceaseless procession of puppies, toads, scorpions, geckoes, ladybugs, glowworms, octopuses, bats, and butterflies into their home.

     It is currently estimated that one in five couples have difficulty conceiving. Hepburn’s book which describes her long and, at times, heartbreaking journey to have a child has been called a cross between Bridget Jones Diary and Eat Pray Love for the infertile generation. 'After reading dozens of fertility books over the years, I’ve realised how hard it is to get a memoir about treatment right and to tell your own story in a way that other people will actually want to read, but Jessica Hepburn has managed it brilliantly in her book The Pursuit of Motherhood... Whether you’re at the start of your journey or in the middle of treatment, I think you’ll find something for you in Jessica’s book.' Kate Brian, Author of The Complete Guide to IVF and The Complete Guide to Female Fertility ‪www.fertilitymatters.org.uk 'I started the book a few hours ago and have just finished it… I couldn’t stop reading. I love it. The honesty wrapped in engaging writing with a liberal dose of humour is awesome. I want everyone to read it so people can really understand what the journey is like.' Russell Davis, Fertility Coach, Author and Speaker www.thefertilemind.net 'A much needed, honest, moving and compassionate book. At times laugh-out-loud funny, at times incredibly touching, I know it will be of such help to many people.' Anya Sizer, Author of Fertile Thinking www.thefertilitycoach.co.uk 'I have just read The Pursuit of Motherhood in under 24 hours, I could not put it down. It felt like having a long intimate conversation with the author or having stumbled across her diary and once you join her on the rollercoaster ride of trying, and failing, to start a family, you are desperate to see if there is a happy ending. This book is heartbreaking, informative, inspiring and funny! An excellent read for anyone experiencing infertility or for anyone who wants to understand a little of what it is like.' Mindful Muma-To-Be mindfulmumatobe.blogspot.co.uk

      The biggest games, the biggest trades, the juiciest rumours—chances are Duthie is the guy you tuned in to hear talk about them. There are other experts and insiders, stats guys and analysts, but no one else who can talk about sports with the humour, the knowledge, and the charisma Duthie brings to every event he covers. He also makes the best spoof videos.The Guy on the Left tells the story of Duthie’s career in broadcasting, from a nerdy appearance on a game show to chatting with Tiger Woods in the men’s room at The Masters. It’s a behind-the-scenes look at celebrated moments like Sidney Crosby’s famous game-winning goal at the Vancouver Olympics, but also less celebrated insights, like the disclosure that sports broadcasters often aren’t wearing pants on air. There are stories about goofing around with NHL superstars like Roberto Luongo and Anze Kopitar. There are also stories about wandering into the wrong house after walking his dog and surprising his neighbour in her underwear. His stories can also be serious. Tragedy strikes more than once in the sports world. Most notably, he had to go to air on the evening of September 11, 2001. His reflections on the way sport is part of all of our lives, from the athletes and sports figures on the planes to the kids who lost coaches and parents, are a powerful reminder of both the importance of sport and how lucky we all are to be part of it. Funny, thoughtful, self-deprecating, and wry, The Guy on the Left is everything fans love about James Duthie.