Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    When Rex encounters a band of stick-wielding separatists on the planet Chicolini, he thinks he’s found the buyers he’s been looking for. But Rex’s greed knows no bounds, and he’s determined to scam the separatists out of their cargo so that he can re-sell his black-market booty a few more times before leaving the planet. As the complications in Rex’s plan multiply, he becomes a target of not only the separatists, but also of paramilitary thugs, the local cops, and even the Ursa Minor mafia. Will Rex’s long-suffering robot companion talk some sense into him before he gets them both killed? Or will Rex, the self-described “greatest wheeler-dealer in the galaxy,” finally succeed in outsmarting himself?

    He loves his job welding, creating art in his funky warehouse , and dancing at the Carousal Lounge Gentlemen’s Club for fun! When danger strikes, and he ends up on the doorstep of a reclusive shifter, his whole world tilts on its axis. Fated mates are supposed to be myths, but all evidence is suggesting otherwise. Trickster’s one hundred percent on board for this new adventure, but what will it take to convince his disbelieving mate to trust what’s in his heart instead of the words in the history books? In this anticipated prequel for Sammi Cee’s new shifter world, you can expect a sexy omega who thinks clothing should be optional, a confused alpha who’s not sure what to do with said bold and confident omega, a couple of babies—because why not keep freaking the professor out—and a chosen family who knows just what to do!

    Unfortunately they have no real resources, no good plans, and no idea what the hell they're doing. What they do have is an army of foul-mouthed monkeys who want them dead, a beautiful woman who wants some answers, a sex-crazed tribal chief, a caffeine-addicted demigod who wants to be worshipped, and a telepathic skull who just wants a little excitement. Through nonstop comedy and good old-fashioned adventure these guys are facing some long odds but do Ron and Willy give up? No they don't. They get down to business. Monkey Business.

    A phone call interrupts their conversation, and she has to leave before she can find out anything about him--what his name is, where he's from, and why his smile is so familiar.Her wishes that they'll run into each other again come true, but not how she expects. When her older sister finally lets the family meet her new boyfriend, Samara is shocked to see it's the guy from the music store!Awkward and hilarious scenes abound as Samara tries -- in vain -- to undo the crush she'd formed earlier. Inspired by the film Dan in Real Life, this novella will tickle you pink.

    Teen Wolf fanficAlternate Title: "Dick Failwolf, Private Eye."(Or, Derek's hit with a Film Noir curse, which forces him to narrate his own life in luridly-detailed prose.)3,126 words complete

    It's a far cry from the heady days when he led his band, The Shooting Tsars, to the top of the charts and sell-out tours and festivals around the world.An unwelcome phone call from his deceitful ex-manager, Chas Dupont, sets in motion a chain of events that seems unstoppable.Can Will get his fractured band back together and rediscover his mojo? Are Chas Dupont's motives purely altruistic? Who are the musical mafia? And are the legendary rumours about the lost "Bloom Tape" true?

    In a post-zombie apocalypse world, an almost-madman named Mercury and his newfound companion, Gaga, seek refuge in a RV-turned-mobile-fortress.----------Word Count: 19,413 Complete

    Problem was, these stories, many of which found their way into the general social consciousness, reflected the way in which these men lived and saw their world: that is, the stories were sexist, discriminatory, unfair, culturally biased, and in general, demeaning to witches, animals, goblins, and fairies everywhere.Finally, after centuries of these abusive tales, which have been handed down--unknowingly--from one male-biased generation to the next, James Finn Garner has taken it upon himself (that's right, yet another man) to enlighten and liberate these classic bedtime stories and retell them in a way that is much more in keeping with the society in which we live today.Politically Correct Bedtime Stories, then is the fruit of Garner's labors. We'd like to think that future generations of fairy-tale fans will see this as a worthy attempt to develop meaningful literature that is totally free from bias and purged from the influences of a flawed cultural past.

    With peace in their lands, Levi and Reece have been living a life of serenity and peace, raising their three young children at Oxley Manor. Everything seems perfect and well until Levi realizes something: a holiday he knows his wife as always loved on her home planet of Earth has never been celebrated in his realm. In fact, Reece hasn't had the privilege of enjoying her favorite holiday in over six years, and Levi vows to change that. But can he? With his sister's wedding at hand, his own daughter professing her love for another as well, and wanting to have a new holiday introduced to Pemdas...Levi is determined to find a way to make all of this work no matter the sacrifices he must make.

    Unfortunately, the Bispham is on duty, and he's taken exception to the Rove Captain and his men."Master of the Winds," by Sharon Lee follows two hopeful young people during their test to become the Kitemaster's apprentice. Only one can succeed.Lee and Miller join forces in "Candlelight," the story of a family-by-intent, and the craft that holds them together.

    SterekWherein an ill-advised floral arrangement leads to a whole new definition of obliviousness, accidental mate-bonds, and far more sex and tropes than one fic really needs.orFive times Derek and Stiles didn’t notice how close they were (literally) and then a whole bunch of times when they did...Words:30771 complete

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    But when he and his buddies get together to play their favorite role-playing game, he is transported to the world of Kazala, a world of elves, wizards, and monsters, a world in which Adrian is a mighty elf warrior fighting for the good of the land. To add to the fun, Adrian recently started dating the handsome Jesse, one of the guys in his gaming circle. In the past, every attempt they’d made to be alone had been thwarted by overly present parents. But one day, after wrapping up the game, Jesse invites Adrian to his house and explains his mother will be away all night. Excited by the possibility of finally having sex with Jesse, Adrian’s mind catapults back and forth between the real world of Jesse’s kisses and the imagined world of Kazala, where he and Jesse must battle a terrible enemy. Conjuring the Shroud is presented as part of Brent Hartinger’s Real Story Safe Sex Project, whose mission is to encourage safe sex among gay and bi teens and twenty-somethings while also providing some entertaining reads.

    Stiles leaves leaves a notebook of his at Derek's or in his car or whatevs, and Derek goes to take it to him and notices that it's filled with little hearts with Stiles+Derek, and Stiles Hale, and Derek Stilinski, and tons of doodles of little wolves.