Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    From being the saviour of a man’s anus to being mistaken for the milkman, Tom describes the complexity and absurdity of today’s medical practice with humour and aplomb. Tom is a junior doctor working in the National Health Service. Tom Parsons is a pseudonym. * Amazon/Kindle/Fiction/Medical, March 2018

    And when you want to transform your life, change can be even harder. But it doesn’t have to be.Brett Moran knows from experience what it’s like to feel trapped in your own life, by your circumstances and by your environment – but he also knows that you can break free. That you can find happiness, purpose and passion for life if you have the right tools.From inside his prison cell Brett made these changes to his own life, visualising and then achieving his own transformation. Now he invites you to join the revolution for change, and make your own life one epic adventure.In this free introduction to Wake the F*ck Up, you’ll learn about Brett’s story but also find some practical advice on taking those first steps towards changing your life for the better.

    The gods were supposed to preside over Creation with unmatched wisdom and knowledge. Well, that was the idea. But what is Death – a god of terrible majesty and splendour – supposed to do when his daughter asks for a pony? Is he really supposed to just go out and get a mortal one? Like that’s going to work. It’ll keel over and die in a couple of decades. No, his daughter deserves something better, a pony truly worthy of her divine heritage, which means he’s going to have to get a little bit creative. And then there’s Bureaucracy. The Supreme Mother and Supreme Father might have given rise to Creation, but Bureaucracy is the one who has to keep everything running smoothly. But that’s easier said than done when there are hundreds of gods and countless mortals to consider – none of whom understand the importance of filing paperwork in triplicate. Luckily, not even gods can escape the awesome power of divine paperwork. And let’s not forget gods like Mayhem, Mischief, and Rabble. Their names speak for themselves. When the three of them take a holiday in the mortal world at the same time, trouble is right around the corner. Divine Assistance is a collection of fourteen short stories about the gods and their attempts to manage Creation. There are souls to claim, mortals to woo, and even the occasional city to smite. After all, what’s life without a little divine assistance?

     As seen on ESPN's Cold Pizza Fantasy football -- one of America's most popular, and profitable, virtual pastimes -- became a way of life for sports humorist and author Mark St. Amant. Utterly fed up with never having won his league championship, St. Amant abandoned a successful advertising career to make fantasy football his full-time job, embarking on a sprawling reconnaissance mission to discover what really makes this game, and its 20 million players, tick. Committed is the result of St. Amant's ranting, relentless, and strategic pursuit of his own obsession. In this wickedly funny and deeply informative work, St. Amant offers readers an all-access sideline pass to his wild, unprecedented fantasy football season, and to the hobby itself. From its humble beginnings in a New York hotel in 1962 to a multibillion-dollar business today, from local and online leagues to high-stakes, cutthroat Las Vegas competitions, St. Amant lays bare the facts, figures, and fanaticism of fantasy football in all its multidimensional glory.

    Packed full of zingers and hilarious illustrations, if this doesn't put a smile on your face, nothing will. What's not to like:The other day someone left a piece of plasticine in my dressing room. I didn't know what to make of it. I'm against hunting. I'm actually a hunt saboteur. I go out the night before and shoot the fox. I saw this bloke chatting up a cheetah. He was trying to pull a fast one. Black holes. I don't know what people see in them. So I fancied a game of darts with my mate. He said, 'Nearest the bull goes first.' He went 'Baah' and I went 'Moo'. He said 'You're closest.' Velcro. What a rip-off. Black Beauty. He's a dark horse. I've got a sponge front door. Hey, don't knock it.

    Fact: Fibroids are the leading cause of hysterectomy, the second most common surgical procedure performed on women. Fact: Natural, holistic medicine can heal fibroids without invasive surgery. Fibroid tumors, while usually benign, can swell a woman's uterus to the size of a basketball, frequently causing heavy menstrual bleeding, cramping, bladder infections, and even infertility. Most doctors recommend surgery as the only answer. Now this innovative holistic program brings new hope for a surgery-free life to millions of American women. Dr. Allan Warshowsky combines traditional Western medicine and holistic science to cure not just the fibroid condition but also the underlying imbalances and systemic dysfunctions that can cause fibroids. With an exciting program of diet, exercise, supplements, herbs, and mind/spirit work, Dr. Warshowsky shows fibroid sufferers how to become the strong, healthy women they deserve to be.

    “Photography Demystified—Your Guide to Understanding Photography, Gaining Creative Control and Taking Amazing Photographs!” has been designed to resolve your frustrations and photography difficulties. This book will give you the tools, education and practical applications needed to understand how to take great pictures! PLUS, a section entirely dedicated to assignments has been included! Video tutorials are also available at no charge! http://mckaylive.com/bonus/Along with my wife Ally, I own McKay Photography Academy. Leading hundreds of photographic tours around the world, I have taught over twelve thousand people just like you how to excel in photography. Having earned my Master of Photography and Photographic Craftsmen degrees from Professional Photographers of America, the leading photography organization in the world, I have been a full time professional photographer for over twenty nine years and am passionate about teaching others how to achieve great results in their photography. My motivation is to see that everyone can enjoy photography and take the frustration out of the process!Beginning photographers, camera buffs, photo enthusiast, and many others who struggle with understanding photography concepts, exposure, and their camera manuals have already experienced my proven methods of teaching beginner’s photography. This book will do the same for you!•Terry L from Santa Cruz, CA says: “Taking someone off automatic settings to manual settings can be daunting at times. Fortunately, I have had the experience of learning from David McKay. David has taken me further into the world of photography than I could have ever imagined.”•Keith W from Austin, TX writes: “David is one of those rare individuals that combine passion, extensive knowledge and a laid-back style in teaching photography. What else can I say; it is refreshing to learn from someone this talented.” •Steve of Steve Scurich Photography in Santa Barbara,CA states: “The ability to take decades of complex photography knowledge and boil it down into concepts that are clear, understandable and easy to implement, is David’s gift to the world. Personally, I am forever grateful for the inspiration and encouragement he’s given me.”•Denise Mann from San Antonio, TX says: “David McKay is passionate about photography and equally as passionate about teaching it to those eager to learn.”•Jeff G from Sacramento CA says: “David McKay is a great photographer—not every photographer can be a great educator, David is! David is able to take complicated topics and break them down to something easy to digest and practical to implement—you are inspired to go out and use what you just learned!”•Kara from San Jose, CA writes: “You can’t help but to feel his love for photography and his passion for teaching.

    Ready for it?"God is here."It may sound obvious at first, but truly understanding these three words is the key to more happiness, less boredom, more rest, less rush, more love, less drama, more peace, less fear.A deeply satisfying life doesn't require a sabbatical, a mission trip, or a New Year's resolution. As long as God is glorious enough and near enough, you can enjoy the life that is truly life--not just the cheap substitutes we've settled for.This book will help you move from just enjoying the good moments in life to worshiping the God who is right here, right now. This movement will exponentially increase your happiness, peace, and contentment. It will allow you to shake off the guilt and shame of sin and see yourself as God sees you. Learn how to recognize God's impact on your life and find the joy he's been waiting to give you.

     But when one night over a beer his friend suggests they do just that, he surprisingly agrees. It may have been slightly more than just one beer. In his own hapless style, Stevens recalls their adventure; six days of getting lost, scared, wet, tired and more than occasionally drunk.

     Pineapple Gingerbread Men Sheriff Frank asks newly-minted private detective Charlotte to help him crack the case, but she has no idea those darn gingerbread men will start showing up everywhere. What did Santa do that made them so angry? And what's the secret in his colorful Christmas-themed bureau? Charlotte is forced to split her time between searching for Santa's killer and helping Declan's crazy ex-Stephanie stop a corrupt district attorney in exchange for a book that could help solve more crimes in the future. She never thought she'd help calculating Stephanie with anything...but as this story comes to it's shocking ending, you'll find it could be Stephanie who's finally bitten off more cookie than she can chew.. Pineapple Jailbird Book EIGHT of the hilarious Pineapple Port mystery series from Wall Street Journal and USA TODAY Best-Selling author Amy Vansant has Charlotte awaking to find Mariska and Bob gone, kidnapped from their home. Their disappearance is a message from a familiar killer: Help me or your friends will disappear. To save her loved ones, Charlotte must find a way to clear her boyfriend's crazy ex of a killing. It may be the only crime the woman didn't commit...but things don't get any easier when someone mistakes Charlotte as a traitor and sends a madman with a distinctive "tattoo" and unusual gang of deadly pets to stop her. Pineapple Puppies Someone has left puppies on the doorsteps of Pineapple Port's residents, but the adorable balls of fur seem to be connected to the murder of a nearby millionaire with too many heirs of his own. Meanwhile, Mariska's been framed for baking a killer cake, and Charlotte must clear her name

    Welshman has had a lifetime filled with exciting encounters with animals. As a lad in Nigeria, he is attacked by soldier ants and terrified by a snake in his treehouse. His treasured companion, Poucher, an African bush dog, prevents him and his mother from being savaged by baboons. Once qualified as a vet Malcolm has to attempt life-saving surgery on his beloved parrot. On a road trip across the Sahara, there is a tussle with a lame camel and the operation on an Ostrich gored by an antelope. Settling back in West Sussex in England, he tackles a cow that’s got stuck in a tree, wily cats and battles with cunning badgers and baby bats. He shares all these fascinating experiences in this gently humorous memoir that will guarantee to tug at the heart strings while bringing a smile to your face. Anyone who loves animals will be enchanted and enthralled.‘A witty take on a young vet’s life that pet lovers will find endearing.’ – Bel Mooney, Daily Mail.‘A joyful read full of animals and fun.’ – Celia Haddon, author and former Daily Telegraph columnist.‘Bursting with exotic creatures and eccentric characters, this touching memoir makes for a spellbinding read where the author’s love of animals shines through.’ – Jenny Itzcovitz, editor of Sixtyplussurfers.co.uk.

    “I smoked in my twenties. I preferred red wine to sparkling water. I ate too much milk chocolate. I liked limericks. I know all the wrong I’ve done. But also, more than any of that, I’ve always longed for children.” Yet there she was: successful, social, mostly happy, and not a mother. Knowing that her chances of becoming pregnant naturally were quickly fading, Finn decided to gamble: she—like some 85,000 other women in the U.S. each year—would attempt in vitro fertilization. Almost three years later, she’s still trying, and in the process has become an accidental pioneer (and, at times, a guinea pig) in the ever-evolving science of IVF.“The Baby Chase” is a primer for anyone contemplating or undergoing IVF. More than that, it’s a story of longing, hope—and hormones—that will appeal to all parents, present and future.Finn’s engaging and honest account sheds light on a subject that few people who undergo IFV are willing to talk about: what happens when the science doesn’t work. “Usually, it’s only the people who come out on the other side, beaming, with a baby on one hip, who speak up about IVF,” she writes. “We never hear from those IVF has failed - it’s too crushing to talk about. We don’t hear from men and women in the middle of treatment, either.... People like me.”

    Crushed and left with broken ribs, a punctured lung, and compression fractures in his chest, spine, and pelvis, Bob pushed his arms forward, dug his fingers into the freezing mud and dragged his mostly paralyzed body forward. Saturated to the skin in freezing rain, far from help, and with the night fast approaching, Bob refused to give up.This includes photographs, documentation, and inspirational verses.This amazing true story was featured on the It's a Miracle series hosted by Richard Thomas. It aired on PAX Television as Chain Reaction in 1999.

    As a commentary on the texts, Fitchett inserts his own criticism and analysis of parts of four biographies.Each of these men were eyewitnesses to the major events of Wellington’s Peninsula Campaign, and write critically about their own experiences in vivid prose that takes us directly back to the battlefields of Europe.They are the “actual human documents, with the salt of truth, of sincerity, and of reality in every syllable,” as Fitchett writes.‘Wellington’s Men’ is a fascinating history of the Napoleonic Wars as told by the men who saw it.W.H. Fitchett (1841-1928) was a minister, educator and writer, who wrote a column for the Spectator magazine. He published works of fiction and non-fiction, including a four-volume collection How England Saved Europe in 1909.Albion Press is an imprint of Endeavour Press, the UK's leading independent digital publisher. For more information on our titles please sign up to our newsletter at www.endeavourpress.com. Each week you will receive updates on free and discounted ebooks. Follow us on Twitter: @EndeavourPress and on Facebook via http://on.fb.me/1HweQV7. We are always interested in hearing from our readers. Endeavour Press believes that the future is now.