Even in Hell, love can bloom.

     Whether you are a rookie or an established Broker, this is the guide you need to lay the foundations for long-term success. Author Dustan Woodhouse has packed this book with dozens of tips and lessons gleaned from personal experience processing over 1,300 mortgage files and taking in over 2,000 applications verbally. You'll learn... - The old-school piece of technology that's every broker's best friend - How to have a complete application built by the time the very first phone call ends - When smart brokers decide to walk away from a file - Where to invest your marketing dollars (and where you'd just be throwing that money away) - How to trade cold-calling for warm-calling - How the "paycheque mentality" can sink your business, and what to do about it Every step, every tip, every process is aimed at building long-term relationships with clients and referral partners alike. It's all designed to get you to the holy grail of a referral-only business. Your mantra? Get the application. Here's how to do it.

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    But then, matrimony came along and politics suddenly felt like the non-essential elaichi in this Mughlai Biryani called life. When my ‘loved ones’ subjected me to scenarios unimaginable, when as the groom I had to wait for an hour for my baaraat to arrive, when certain ‘rituals’ scarred me with shame for the rest of my life, I so wanted to give it back to the society! And hence, ‘Lehengey and Lafdey’ was born. LnL will raise your ire, tickle your funny bone, and show you everything except what a wedding is supposed to be: a sacred union. In a world filled with romantic novels, where love always wins in the end; patience, perseverance and the insane ability to bear a butt load of crap is required to emerge victorious in the holy war of matrimony. Enough talk! Jump right in and witness a whirlpool of emotions, with a cup of masala chai and some fryums on the side. Put your seat belts on, for it is going to get crazy. Welcome to the world of Lehengey and Lafdey!

    Few others can offer such a remarkable insight into life at Anfield from Shankly to Houllier and beyond. Born in Liverpool in 1954, Phil later moved to his spiritual home of Kirkby where his footballing abilities were soon noticed and he quickly acquired a range of schoolboy honours before signing professional forms for his beloved Reds in 1971.As he staked a claim for a first-team place, Kop messiah Bill Shankly would memorably declare: “Aye, Phil Thompson. The boy tossed up with a sparrow for his legs and lost!”Shanks, however, was in no doubt about the young Thommo’s qualities and Phil would go on to claim a host of Anfield honours including seven League Championships, three European Cups, two League Cups and an FA Cup.The proudest moment of his footballing life came in 1981 when he led the Reds to a third European Cup with a 1-0 defeat of Real Madrid in Paris, later parading the trophy at his local pub, The Falcon.He left the Reds after winning 42 England caps before returning to Anfield in a coaching capacity under Liverpool player manager Kenny Dalglish.Despite being controversially sacked by Reds boss and former teammate Graeme Souness in 1992, he sensationally returned to Anfield as Gerard Houllier’s right-hand man in 1998, going on to revive the glory days by claiming a famous treble of trophies in 2001.Coming full circle and happy to be a fan again, he shared in the joy of the Reds’ 2005 Champions League triumph in Istanbul – as highlighted during remarkable scenes on SKY TV.

    Most commonly used medical abbreviations and acronyms.Anyone in the medical profession, from office workers to doctors themselves, will find this guide extremely useful.6-page laminated guide includes:weights & measurementspharmacologydiagnostic testingprofessional designationsmanaged careagencies/organizationshealth assessmentspecialized areas/facilitieslocations & directionsbody systems

    All the tips within come via the author and guest performers, adding up to a combined three hundred years of essential speakers’ know-how!Within this bible:Technical advice: how to effortlessly project your voice, audience manipulation, crowd control, body language, hand gestures and more.Additionally: a frank approach for overcoming stage fright, a foolproof recipe for memorising a speech, how to overcome a sore throat and using the physics of sound to your advantage.Business advice: how to price your speech, approaching agencies, talking overseas, understanding unique selling points, the most complete list of global public speakers’ agencies and more.Children’s author Marcus Alexander, once horrified by the thought of standing on stage, has grown to become one of the most sought-after school speakers. He’s delivered more than 1600 talks in 13 different countries and is booked 18 months in advance. The journey wasn’t easy; he’s tripped, fallen and blundered over every imaginable obstacle. This bible contains all the insights you need to create a similar career at a faster rate and with half the hiccups.'Marcus doesn't just hold the stage he is the stage. Every word spoken is a sledge hammer pinning the audience to their seats.'Adisa the Verbaliser, spoken poet and author.'The first time I saw Marcus Alexander on stage was with a group of other authors. We all watched in amazement as he enthralled both the children and adults with his awesome energy. One of the best author events I have watched.'Andy Briggs, author and scriptwriter.Guest speakers sharing their advice include: best-selling author Chris Bradford, movement icon Dan Edwardes, British actor and producer Joey Ansah, author and teamwork specialist Casper Craven. Other guests include: surgeons, dentist lecturers, thespians, West End singers, polio advisers, educators and coaches.

    They did not know that the war they were fleeing had in fact ended—25 years earlier. Corinne Purtill was one of the first journalists to meet the families upon their incredible return to society. Years later she returned to Cambodia to learn the truth about their time on the run. What she found was a darker and more complicated tale than the one they first shared, a story of terror, isolation, fierce loyalty, appalling choices and murder. The result is a story that examines the unyielding human need for family and connection and the meaning of survival. Corinne Purtill is a journalist who has reported around the world for publications including Quartz, GlobalPost, CNN, Salon and the Cambodia Daily. She lives in California with her family. Cover design by Hannah Perrine Mode

    Although SAS activity has been extensively documented, the SBS has remained in the state it prefers - a shadowy silhouette, with identities protected and missions kept from public view. Formed during the Second World War, when they took part in many daring raids (one of which was filmed as The Cockleshell Heroes), they were active in the jungle campaigns in the Far East, in the Falklands, the Gulf War and Bosnia. Since this seminal book was published in 1997, John Parker has been privy to much more inside information about the SBS's original operations and he brings the book right up to date with accounts of their exploits in East Timor, Somalia, Sierra Leone, Kosovo and most recently in Iraq.

    Angus is involved in a romantic liaison, which takes the edge off his customary cynicism, and for the first time in their adult lives, a positive fraternal bond exists between them.Inevitably, reality comes calling. Angus’s love affair ends and he copes poorly, Hugh becomes stratospherically arrogant on the back of a promotion and Julia, the MacNaughtons’ sister, starts dating Angus’s nemesis – Alistair ‘The Legend’ Jones. Then there are a series of further ‘hiccups’, from demanding lodge guests and marauding monkeys, to a labour protest, a run-in with a blind-drunk head chef, a winter drought, a rogue elephant that puts staff and guests in danger and the resignation of the sterling head ranger.You are guaranteed to be entertained by the hilarious antics and hard knocks as well as the fierce beauty of the African landscape in Back to the Bush: Another Year in the Wild. ‘A Year in the Wild is a delight to read [and a] hugely entertaining novel. Don’t miss it. If there’s a sequel, and I hope there is, I will be first in line to read it.’ – BRIAN JOSS, Bolander

    Described as the most original voice in cricket, The Grade Cricketer represents the fading hopes and dreams of every ageing amateur sportsman. In this tell-all 'autobiography', The Grade Cricketer describes his cricketing career with unflinching honesty and plenty of humour, in turn providing insights into the hyper-masculine cricket 'dressing room'. This one-time junior prodigy is now experiencing the lean, increasingly existential years of adult cricket. Here, he learns quickly that one will need more than just runs and wickets to make it in the alpha-dominated grade cricket jungle, where blokes like Nuggsy, Bruiser, Deeks and Robbo reign supreme. Through it all, The Grade Cricketer lays bare his deepest insecurities - his relationship with Dad, his fleeting romances outside the cricket club - and, in turn, we witness a gentle maturation; a slow realisation that perhaps, just maybe, there is more to life than hitting 50 not out in third grade and enjoying a few celebratory beers afterwards. Or is there? * * * The Grade Cricketer book is based upon the popular Twitter account, @gradecricketer, which has received critical acclaim for its frighteningly honest portrayal of amateur cricket. Now, the time has finally come for this middling amateur sportsman to tell his story in full. 'The Grade Cricketer is the finest tribute to a sport since Nick Hornby's Fever Pitch, and the best cricket book in yonks. It's belly-laughing funny but it's also a hymn to the grand and complex game delivered with a narrative pace and ability I'm afraid most Test players don't have. For anyone who ever dreamed of excelling at a sport but never quite made it but still gave it your life, this is the story. A great read!' - Tom Keneally AO.

    The easy to read and beautifully illustrated The Greatest Gift in the World is the product of thousands of letters requesting a child's version of Og Mandino's classic The Greatest Salesman In The World.

    But while sitting on his sofa watching the exploits of the cyclists at the Great Wall of China at the Beijing Olympics, he realised the error of his ways and resolved to put a bit more adventure into his life. Two years later, accompanied by his faithful companion Reggie (his bike) but only a rudimentary plan, Andrew set off for a trans-continental cycling adventure that would take him along the route of the Via Francigena and the Eurovelo 5 all the way from his home in southern England to Brindisi in the south of Italy. There were highs and lows, rain and shine, joy and despair and they are all recounted here in a light-hearted, brisk style.

    Now, they impart all the wisdom, advice, and humor they picked up along the way, including how to: * Wipe away your shame and guilt—and get smart before you get hard * Conduct your filth with the right chick, in the right place, at the right time * Take an hour to shower and scour—and fight your worst enemy: glitter * Explain a strange scrunchy, hair extension, or pair of earrings to your girl * Navigate strip clubs, massage parlors, and women of the night * Lie like a woman—and call it quits without getting caught Featuring ten true stories from men who’ve lived the life and a link to watch Burr, DeRosa, and Kelly’s hilarious short film of the same name, Cheat is a wickedly smart field guide to philandering that will revolutionize your game.

    Did the Swiss really help the Nazis? Are Swiss women living a charmed existence or are they stuck in the past? Are the Swiss crooked bankers? How can you be neutral if you own more guns than almost any other country? And how did these people get so rich?These questions and more are answered in fast-moving and entertaining chapters that present the Swiss in a new light, making it the perfect resource not only for those living or travelling in Switzerland, but for Swiss readers as well.