Poems discuss a journey across the ocean, a veterans' cemetery, money, an abandoned collection of dolls, and a man who escapes from his prison cell to commit a murder.

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    His encounters with blueberries, bell curves, and smelly eighth graders lead him to two critical discoveries. First, we have a systems problem, not a people problem. We must change the system to get the graduates we need. Second, we cannot touch the system without touching the culture of the surrounding town; everything that goes on inside a school is tied to local attitudes, values, traditions, and beliefs. Drawing on his work in hundreds of districts, Jamie offers teachers, administrators, board members, and their allies a practical program to secure the understanding, trust, permission, and support they need to change the system and increase student succes

    Her own survival soon becomes doubtful when the band’s leader threatens to cast her out onto the steppe for what he sees as dangerous willfulness. Raven feels an unexpected empathy for the mysterious Neanderthal. But while trying to preserve his life and health, will she go so far as to commit what could be the worst error of her own life? Mark Hayek will never find out that Raven faced a frightening dilemma. But if he did know, he would understand that the present reality exists because of choices made in the past. As meticulously researched as Jean Auel’s Earth Children series but with the benefit of recent discoveries, this novella is an updated story revealing how contact between Neanderthals and Early Humans had surprising results.

    As Senior VP of Apple, Jay served as Steve's right-hand man and trouble-shooter, overseeing all corporate operations and business planning, as well as software development and HR. In "Leading Apple with Steve Jobs," Jay details how Steve managed and motivated his people--and what every manager can learn from Jobs about motivating people to do the best work of their lives.Steve Jobs used the phrase "Pirates Not the Navy" as a rallying cry--a metaphor to "Think Different." In the days of developing the Macintosh, it became a four-word mission statement. It expresses the heart of Apple and Steve. The management principles that grew out of that statement form the backbone of this book. Explains how to find talented people who will understand your objectives and be able to make a contribution to that effort Lists traits that can determine whether a person will be so committed to the vision that they will provide their own motivationExplains how to ensure that your employees hold an allegiance to the captain and to his/her shipmates, and also possess the ability to come up with original, unique ways to approach a problem, and be self-guided with a strong sense of direction"Leading Apple with Steve Jobs" will shift your thought paradigm and inspire you to assemble and lead innovative teams.

    Each clique of scientists has a part of the story correct, but new evidence shows they are all fundamentally wrong.On the one side, we have academics highlighting the astonishing fossil record of China with multiple sites now producing modern human fossils aged between 80 - 120 thousand years, or older. Several extremely ancient fossil finds in China, including Dali, Maba and Jinniushan, place archaic Homo sapiens in this region up to 260,000 years ago.On the other side, we have scientists pointing to Africa's impressive fossil record with its evidence of potential ancestors going back around 6 million years. The evidence of extreme genetic diversity among Africans and the discovery of 300,000-year-old archaic Homo sapiens fossils in Morocco tends to further support the idea that humans came out from Africa. We can understand why both sides are so sure of their positions, and why the debate continues. While leading academics focussed on their own agendas, they overlooked significant evidence. Between the two poles of Out of Africa and Out of Asia Theory, exists a 'Middle Way'. The Forgotten Exodus: The Into Africa Theory of Human Evolution, reveals that within the known fossil record, the current genetic studies and recent paleoclimate models there is compelling evidence for a superior theory of human origins, representing a paradigm displacement.The Into Africa Theory does not dispute the evidence placing the earliest hominins in Africa.However, it does not agree with the consensus view that Homo sapiens emerged there first and later migrated to Eurasia.The Into Africa Theory recognises the extraordinary evidence for critical stages in our development occurring in East and Southeast Asia. It is abundantly clear that as a new concerted effort to gather and evaluate fossil evidence begins in earnest we see astonishing new discoveries. The Into Africa Theorydisputes the claims of Out of Africa and Out of Asia(or Europe) adherents over the starting point for the migration which populated Eurasia approximately 60,000 years ago and identifies the actual location.Amazing facts that you will encounter:-Homo heidelbergensis was not ancestral to modern humans -Denisovan fossils in Siberia carried DNAfrom Australian Aboriginals-An Indonesian supervolcano brought about the end for multiple hominin species-Climate catastrophe locked humans in Africa from 73,000 to 59,000 years ago-There is no African fossil DNA over 10,000 years in age-While supposedly isolated, Aboriginal Australians interbred with Denisovans 44,000 years agoYou will gain access to a long-forgotten conversation involving the famous evolutionary scientists Allan Wilson and Rebecca Cann, in which they admitted that their data suggested Aboriginal Australians were ancestral to all modern humans.Learn why the appearance of the haplogroups foundational to Eurasians, L3 and CT, had to come from a population incursion rather than an in-situ mutation.Explore the cutting-edge scientific findings of 2016 and 2017 alongside a broad range of anomalies long suppressed or ignored in academic circles.The Forgotten Exodus' author Bruce R. Fenton began his journey towards a new understanding of human origins after an expedition to a mysterious megalithic complex in the Ecuadorian Amazon. The Information Systems professional and lifelong scholar of ancient cultures, found himself tracing the threads of the human story across six continents and through 6,000,000 years of history. You will come away with a unique view of humanity and a sense of excitement for revelations still set to arrive. This book reminds all of us that we have a collective ability to overcome enormous obstacles.

    A team of fossil-hunters... A desperate fight to survive... Park Ranger Hannah Kates is leading a group of gifted teens on a fossil-hunting field trip when a rock slide uncovers a portal through time. They are whisked back to an era when giant predator mammals roamed the earth. They want, desperately, to find their way home. But first, they have to survive a world where bizarre--and hungry--mammals ruled North America. They have to survive the Dawn of Mammals. In Book 1 of the series, Hannah and nine teens are thrown back thirty million years to the world of saber-toothed nimravids, ferocious carnivores. Will all of them be able to survive this vicious world of tooth and claw?

    Every one has come true! Now he returns with secret lore of the past and startling glimpses of the future.Here is the extraordinary story of Creation and the fabulous lost worlds of Atlantis and Mu, the past lives of Winston Churchill, Franklin Roosevelt, Jackie Onassis, Richard Nixon, Elizabeth Taylor, Richard Burton, and other celebrities. The World Before forecasts things to come, among them:- A solution to the world's energy problem- A reduction in crime throughout America- The rise of a new national leader--in GermanyThe World Before is a dramatic and exciting book that will capture the imagination of everyone who seeks a deeper understanding of the mysteries of life.

    Most text books have dealt with the subject from this traditional point of view. This book covers all these and many other new themes of contemporary importance.

    The systematized and organized method frees the capacity to think creatively and more freely on a task at hand.- Have daily tasks and year long projects rest easily side by side. Be able to advance feeling both in control and motivated.- Discover several solutions for procrastination and scattered or bogged-down states of mind.

    South Asians, who are predominantly Indians and Pakistanis, make up one-third of the world's population and have the highest prevalence of heart disease and diabetes. Dr. Ronesh Sinha, an internal medicine specialist in Silicon Valley, CA, recipient of the 2013 Silicon Valley Business Journal Health Care hero award, and TEDx speaker, specializes in helping patients of South Asian heritage moderate heart disease risk factors and obesity trends with a comprehensive lifestyle modification approach that has delivered exceptional results.Dr. Sinha's The South Asian Health Solution is the first book to provide an ancestral health-based wellness plan culturally tailored for South Asians. In particular, South Asians living outside of India in countries such as the United States, England, and Canada, show an even greater disease risk due to their immersion into western dietary and lifestyle habits.The book covers some of the following topics: South Asian-specific risk factors and how to accurately interpret cholesterol and body composition readings; Key lifestyle changes for weight loss and disease prevention; Three common cultural myths that lead to unhealthy habits; How to effectively manage sleep, stress and fatigue; And specific tips for women, children, and seniors.The South Asian Health Solution explains complex medical circumstances and terminology in an easy to understand voice, allowing the reader to grasp the how's and why's of dietary and lifestyle modification to prevent disease. The book dispenses practical dietary and medical advice, based on proven techniques used in the author's South Asian consult practice and company wellness programs, that recognizes and respects unique South Asian cultural challenges and barriers that can often hinder progress. Each chapter features a detailed case study of one of Dr. Sinha's actual patients (names changed), lending authenticity and real-life application to the material covered, and ends with a checklist for patients, healthcare providers, and even companies looking to keep their South Asian employees healthy.

    

    As he uncovers connections between a series of brutal murders that have Toronto police baffled, Aaron gets too close to the truth and finds himself targeted by a billionaire who doesn't care how many people have to die to keep his secret hidden.With unlimited resources, The Specter eliminates anyone who dares threaten his empire. Aaron's amateur sleuthing and martial arts expertise shouldn't present any problems, but when money and power do battle against family ties and passion, all the rules go out the window.

    But when it came to subduing one helpless female, he found himself at a distinct disadvantage. Never had he realized the power of beguiling green eyes, soft curves and berry-red lips to weaken a man’s resolve. He had claimed he would make the stolen woman his captive, but he soon learned he would never enjoy her alluring body unless he could first win her elusive heart.

    Each scrambled to out-wit and out-discover the other in a race to unearth the skeletal remains of dozens of previously undiscovered species of dinosaurs. What began with spying, bribery, and theft, quickly exploded into a bitter feud involving hired gunfighters, secret deals, and sticks of dynamite. Scientist-adventurers Edward Cope and O.C. Marsh inadvertently unleashed “dinosaur fever" across the globe, and their amazing discoveries became the subject of bidding wars by universities, museums, and even the great showman P.T. Barnum. Their story has never been told, until now.