Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Featuring all new, never before published material, Crows, Papua New Guinea, and Boats is the latest release by David Thorne, author of The Internet is a Playground and 27bslash6.com

    Molly gives us his unforgettable encounters with The Beatles, Elton John, David Bowie, The Rolling Stones, Madonna, John Farnham, Bruce Springsteen, the Bee Gees, Rod Stewart, Russell Crowe, Oasis, Beyonce and Prince. As well as the tales that surround his other loves: the Australian cricket team, the St Kilda footy club and the Melbourne Storm."I have a lot of love for the great Ian 'Molly' Meldrum" - Shane WarneNo one has lived a life like Ian 'Molly' Meldrum. And no one can tell a story like Molly.

    In her debut collection of humor essays, Connie provides entertainment with hysterical stories about awkward workplace situations, ridiculous coworkers, and enough happy hour cocktails to make you question her life choices. From low paying high school gigs to “real world” marketing jobs in Chicago, Connie presents stories about life both in and out of the office that will have you laughing out loud in the break room.

    From the random braindropping (When you sneeze, all the numbers in your head go up by one.) to favorite oxymorons (holy war, for one), and from questions to ponder (Why are there no B batteries? for instance) to his classic monologue comparing baseball and football, this little book packs in a lot of laughs.

    Their determination to meet their goals and the challenges they overcame to succeed, make their stories unique and inspirational.Elon Musk is known for thinking outside the box, dreaming big and working tirelessly to achieve those dreams. He is open to ideas and ways to collaborate and improve what he is working on while funding these solutions. He thrives on his passion for work and is willing to put his weight behind projects he believes in and the innovations coming out of Space X and Tesla provide ample proof.Discover this maverick’s story and how you could emulate him!George Ilian has made his mark on the digital industry, owning an ebook business among other endeavours. He is the author of 18 books in the genre of business and motivation.

    Invited to share her story with the world, the photographer hands her a sign to hold in front of her body for the article. The sign: FOR RENT.What follows is a transformational story that is both heartbreaking and exhilarating. As Susan hurtles toward the confusion of what it means to be a surrogate mother, she looks for what might help her cope and throws herself back into the surrogacy world. She will end up spending the entire decade of her forties being a surrogate mother for other families. As with many love stories, things start to fall apart and she realizes surrogacy/pregnancy has become an obsession.Susan longs for a single why to her pregnancy past, but instead finds many complex reasons. She forges ahead to find answers deep within herself, and wants what is missing from her life. She finds what she never expected.

     Emily Atack was flung to fame at just 17, as Charlotte 'Big Jugs' Hinchcliffe in The Inbetweeners. Nearly ten years later, she won over the nation on I'm a Celebrity . . . Get Me out of Here! thanks to her hilarious impersonations and epic bravery during trials. While she was in the jungle, the country watched her go on a journey of self-acceptance and come out on top. Now Emily reveals the hilarious highs and the heartbreakinglows that rocked the years between. With astonishing courage and her trademark humour, she shares stories about her family, relationships, work life and love.Are We There Yet? is a warm, honest and funny book for anyone who has ever felt the need to break the mould to find out who they really are.

    Now comes the sequel… ‘Father, Son and Return to the Pennine Way’ picks up where Mark and Alex left off two years ago and sees them complete the last 100 miles of the Pennine Way. It’s a walk that tests them to their limits (well, one of them…) as they come close to exhaustion, even closer to being eaten alive and – armed only with a pair of shorts and a cup of tea – face-to-face with an assassin. …And, of course, they meet the inevitable cast of ‘characters.’ Barefoot Jimmy, Mr & Mrs Mad Eye, Lonesome Pete and ‘Theresa May.’ But there’s a serious side to the walk as well. It’s two years since they were last on the Pennine Way. They’re both two years older: how has their father/son relationship changed? Who’s really in charge this time? ‘Father, Son and the Pennine Way’ has been a consistent bestseller with over 130 5* reviews on Amazon. “My partner sent me to read in the spare room. All he could hear was me laughing! Would recommend this book to everyone, walkers or not.” ‘Return to the Pennine Way’ will make you laugh, smile and shed the occasional tear. You’ll be on the journey with Mark and Alex – and you won’t want it to end.

    He interviewed 82 inductees into the Rock and Roll Hall of Fame ... 174 recording artists who had at least one No. 1 hit. His interviews were heard daily on radio stations around the globe during much of the late ‘70s and ‘80s, until severe bipolar disorder took full control. In One Brain Cell Left, Rosy doesn’t always paint a rosy picture of the Mega-Stars he interviewed. Some were absolute sweethearts; others were absolute assholes. And they’re not always the ones you’d expect. He’s never asked what he talked about with celebrities. People only want to know what the stars were like in person. This book answers the “What were they like?” questions about a cross-section of superstar entertainers, newsmakers and athletes that Rosy interviewed. But it’s equally about the unique and unusual life that he’s led outside the entertainment industry. He REALLY didn’t want to like Paul McCartney. He found George Harrison to be completely down-to-earth. Unfortunately, he can’t say the same about Ringo. He found Madonna to be “Queen Shit with a muffin top.” Mickey Mantle swore at him. Mel Brooks ran after him. Kareem Abdul-Jabbar intentionally treated him like shit. His first words to Lionel Richie were, “So they tell me you’ve become a real asshole since you’ve gotten all this success.” And you’ll laugh at his self-deprecating chapters “Always wear a cup when you play tennis” and “Free drinks, a blind hockey goalie and a goat.” You’ll likewise be drawn in by the poignant “I’m no Belushi, but I’ve become Joe Cocker” and the riveting “A machine gun and explosives.” His stories aren’t always pretty. But they’re always pretty interesting. And he’s got the brain cell to prove it.

     “You’re about as useful as a windshield wiper on a goat’s butt.” Keep this book handy, someday you’ll be glad you have it. “Let's play horse. I'll be the front end and you just be yourself.” Pick any of the many jaw-dropping insults then laugh at the look on your adversary’s face when you whip one out and use it on them. You’ll leave no doubt in their mind that you are a master of sarcastic insults! ADDED BONUS: In addition to the fresh and hilarious insults in this book, you’ll also find great sarcastic observations about life hidden inside this book’s pages, like… “I think the reason so many people have smart phones is because opposites attract!” You’re no idiot, so you need this book to start your new life as the master of sarcastic insults and put-downs! “Hey! Who left the Idiot Box open? Now they're everywhere!”

    Of course, the 75-year-old actress and comedian has been turning out unforgettable roles for the better part of five decades, from Ernestine, the condescending telephone operator on “Laugh-In,” to Violet Newstead, the secretary in “9 to 5.” In this wide-ranging, intimate and often hilarious Kindle Singles Interview, Tomlin covers all aspects of her extraordinary life and career, turning a drab Manhattan hotel room into a one-woman show with tales of her childhood in Detroit, her early years in New York, and the origins of her classic characters.Tom Roston is a veteran journalist and author of two previous Kindle Singles Interviews, with Ted Allen and Ken Burns. Roston began his career at The Nation and Vanity Fair, before working at Premiere magazine as a senior editor. He is a frequent contributor to The New York Times and his book, I Lost It At The Video Store, a filmmakers' oral history, will be published by The Critical Press in September. He lives with his wife and their two daughters in New York City.Cover design by Adil Dara.

    Yes, it’s almost unbelievable to understand how all of it had happened and why the world fell in love with the boy wizard. From the fantastic books written by the British author J.K. Rowling to the blockbuster movies that were welcomed by hundreds of fans outside the cinemas worldwide, Harry Potter’s legacy lives on and is still felt in the pop culture. That’s why we’ll look at the ultimate list of 500 (yeah, you read that right) Potter-related facts! Enjoy and prepare to read tons of exciting facts! You and your kids will love this book... Grab it now while it's still available at this discounted price. NOTE: This is a book intended for any Harry Potter fan of any age. This book is NOT affiliated in any way with any other official or unofficial Harry Potter book.

    The economy is collapsing, his health is failing, and around his hometown of Broughty Ferry, Bob is struggling to get the respect he deserves. Fortunately his email junk folder is bursting with offers of assistance from around the world. In these genuine emails, Bob Servant looks to the Internet's worst con merchants and charlatans for answers to his many woes. The author of the bestselling Delete This At Your Peril and the critically acclaimed Radio 4 series The Bob Servant Emails is back with an all-new compilation of emails targeting a fresh batch of email spammers—the false lenders who have bravely stepped into the credit crunch, supposed doctors offering expensive treatments for Bob's ailments, and fake foreign soldiers offering him military advice in his campaign against a local bowling club. They all find a man from Broughty Ferry who is ready and willing to give them his valuable time.

    Join Ricky Gervais, Steve Merchant and Karl Pilkington as they probe the nature of human society.In this episode: Athenian democracy and arboreal investments; Karl on road safety; President Pilkington's pronouncements; Malthusian musings; Karl's adoption agency; the ins and outs of organ donation; social injustice on the busses; morality and entomology; Karl's Luddite attitude to plate sanitation; euthanized ensifera; social orthodoxy at the orthodontist's; and splenetic etiquette.