It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    It will keep you entertained for hours. It's the very unusual story of Paul Henry - from his eventful childhood to his adventurous career in journalism to his recent outrageous comments on television which divided the country.A natural-born story teller, Paul spins many great yarns in this book. It's fascinating insight into his complex character. He's surprising -- he doesn't adhere to any prescribed set of beliefs. He's bold -- he set himself up as an international news correspondent working out of his Masterton lounge. And he's versatile -- turning his hand to running a cafe, running for Parliament and running from terrorists.

    

    The text is based on the modern limit states approach to design and covers areas such as the properties of steel, types of steel structures, important areas of structural steel technology, bolted connections, welded connection, design of trusses, design of plate girders, and design of beam columns. Each chapter features solved examples, review questions, and practice problems as well as ample illustrations that supplement the text. Chapters on advanced topics such as protection of steel structures against corrosion and fire, fatigue resistant design, and design for torsion have been included in a CD that accompanies the book.

    No matter if you use your RV just a few weekends and holidays a year or make it your full time home, you will find tips that will make your RV travels easier, safer and more enjoyable. You'll find tips that will save you time and money. You will find tips on getting your mail while traveling, internet access, boondocking, and work camping. You'll learn how to save money on camping fees just by choosing where to stay and staying longer. You will get tips on how you can customize your RV to make your home.Chapter TitlesRV Care & Maintenance TipsRV Boondocking – Dry-Camping – Overnighting TipsRV Camping TipsRV Park Reservation & Check-In ChecklistsRV Travel & Destination TipsRV Driving TipsRV Lifestyle TipsWork Camping TipsRV Accessories TipsRV Battery TipsRV Holding Tanks & Toilet TipsRV Fresh Water System TipsRV Electrical System TipsRV Refrigerator TipsMiscellaneous RV TipsTips for RVing With Dogs This book includes over 400 tips. You pay pennies for tips that can save you hundreds of dollars.About the Editors: As most folks do, we started out tent camping. In the late 1970s we ventured across the country from northern California to western Pennsylvania and back through Washington and Oregon in Steven’s boxy old 1965 Chevy van.   Those were the days, my friends. That trip had a lasting effect and over time we realized we were destined to be full time RVers. In 1995 we sold our house and a Recreational Vehicle became our home. An RV has been our home every since.

    Plenty of room to fill in website addresses, usernames, passwords, and add notes. Spiral binding allows pages to lie flat. Elastic band closure. Includes pages in the back to record additional useful information, such as your home network configuration, software license numbers, and other notes. Removable band and discreet cover design. Measures 4-1/4" wide x 5-3/4" high.

    100% complete coverage of all objectives for exam RH302 Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Real-world exercises modeled after hands-on exam scenarios Two complete lab-based exams simulate the format, tone, topics, and difficulty of the real exam Bonus content (available for download) includes installation screen review, basic instructions for using VMware and Xen as testbeds, and paper and pencil versions of the lab exams Covers all RH302 exam topics, including: Hardware installation and configuration The boot process Linux filesystem administration Package management and Kickstart User and group administration System administration tools Kernel services and configuration Apache and Squid Network file sharing services (NFS, FTP, and Samba) Domain Name System (DNS) E-mail (servers and clients) Extended Internet Services Daemon (xinetd), the Secure package, and DHCP The X Window System Firewalls, SELinux, and troubleshooting

    This guidebook includes the island's history, culture and all of its significant archaeological sites. It also contains all of the practical information needed for your visit, including island activities and up-to-date restaurant and shopping recommendations. It will also tell you the best times to visit the sites in order to get the optimal light for photography and to avoid the crowds, as well as many other 'local' tips that no other guidebook will tell you. Contains over 100 color photos of Easter Island, as well as color maps of both the island and the one town, Hanga Roa. New, Updated edition (2014).

    It gives information on safe and effective methods of riding a bike. This edition reflects changes in advice and in regulations, and includes illustrations to explain the importance of correct positioning and hazard awareness, a chapter on motorway riding, and notes of main learning points and reviews and questions for each chapter.

    He takes you inside a typical interview by exploring the various types of case questions, and he shares with you the acclaimed Ivy Case System. It will give you the confidence to answer even the most sophisticated cases. The book includes dozens of strategy cases, with case starts exercises, 21 ways to cut costs -- plus a special section on Federal and nonprofit cases.!

    ROBB SERIES READING ORDER: MY READING CHECKLIST. THIS IS A COMPREHENSIVE LIST OF ALL BOOKS IN ALL SERIES PUBLISHED BY J.D. ROBB. THIS CHECKLIST IS FREE ON YOUR KINDLE UNLIMITED SUBSCRIPTION. USING THIS CHECKLIST IS AS EASY AS 1-2-3: 1. HIGHLIGHT THE BOOKS YOU HAVE READ • Tap on the name of the book • Press highlight in the popup that appears • This is a great way to keep track of the books you have read, and find the books you still have to read 2. USE KINDLE UNLIMITED FOR LIFETIME FREE UPDATES • Kindle Unlimited lets you keep 10 books at a time on your device • Download this checklist only when you need it • Highlight the books you have read, and return the checklist back into the Cloud • Retrieve this checklist from the Cloud next time you need it again 3. ACTIVATE AUTO UPDATES • Turn on auto updates from your device to be notified when this checklist is updated • When Amazon pushes an update through, you’ll have the opportunity to download the latest version ALWAYS KEEP UP-TO-DATE WITH THE LATEST RELEASES FROM YOUR FAVORITE AUTHORS. THIS CHECKLIST WILL BE UPDATED PROMPTLY WHEN J.D. ROBB RELEASES A NEW BOOK. IT’S THAT SIMPLE. THIS CHECKLIST COVERS THE FOLLOWING SERIES BY J.D. ROBB: • IN DEATH SERIES • IN DEATH STORIES IN ANTHOLOGIES CAN YOU GET THIS INFORMATION FOR FREE? SURE, THIS INFORMATION IS OUT THERE FOR FREE, BUT YOU WILL HAVE TO GO THROUGH THE HASSLE OF SEARCHING WEBSITES AND COLLATING ALL THE VARIOUS BOOKS AND SERIES NAMES, CREATING A WORD/PDF DOCUMENT, DOWNLOADING THE CALIBRE SOFTWARE, FORMATTING AND CONVERTING YOUR DOCUMENT TO .MOBI, AND THEN SIDE-LOADING YOUR KINDLE. SAVE ALL THAT HASSLE BY GETTING THIS LIST — THE MOST TIME AND COST EFFECTIVE WAY TO BE KEPT INFORMED OF THE LATEST RELEASES FROM J.D. ROBB. ARE YOU WORRIED ABOUT COPYRIGHT? DON’T BE. THIS CHECKLIST IS COMPLIANT WITH CIRCULAR 34 FROM THE U.S. COPYRIGHT OFFICE. APART FROM NAMES, TITLES, AND SHORT PHRASES AND EXPRESSIONS, NO COPYRIGHTED MATERIAL IS REPRODUCED.

    No complex terminology. ★FREE eBook Download inside★ Your dad taught you how to play Chess, but he didn’t teach you much. You already know how to checkmate and move the pieces, but let’s face it, your friends and family still beat you more than you’d like. You don't just want to play. You want to win and possibly CONQUER ALL YOUR FRIENDS! You sly dog! I know the feeling and I’m here to help. My name is Maxen R. Tarafa and I’m a Skill Artist. In a few short months, I went from a struggling post-beginner to an adept intermediate player and doubled my Chess ability by teaching myself. In this book, I show you how you can double, even triple, your Chess ability like I did, but faster. But I’m going to tell you right now. My method is rather controversial. You see, most chess “experts” bombard you with complex Chess notation (QxB6?) and expect you to read complex Chess terminology. I don’t do that. I’ll give you a cheat sheet of what you NEED to remember, and you’ll be off to the Chess boards and killing Queens like it’s nobody’s business. In this book, you learn: -How to play your first 10 moves so YOU control the game (Chess Openings) -How to use 3 techniques (or Chess tactics) like bringing light sabers to a knife fight -How to identify one weakness, if you simply recognize it, you can win in one move -How to cut your training time in ½. Know what to study and apply brainhacking techniques. -How to avoid common beginner mistakes with time-tested Chess strategy -Where to find FREE Chess websites, apps, videos, and technology to double your skills -How to use the one principle I taught to Eduardo that took him from losing miserably to unbeatable -How to “bend” the Chess rules with little-known special moves (it’s not cheating!) -And more I taught a 9-year-old these principles and a week later he was beating 17-year-olds. Anyone, even you, can learn how to double your Chess ability by learning a few easy principles. You’ll even learn how to speed your decision-making and play speed chess. If you’re looking for quick and easy Chess instruction to double your skills, but don’t want to learn complex terminology and notation, this book is for you! Don’t let your friend, brother, dad, or roommate beat you again! Join the Casual Chess revolution! Plain-English Chess Instruction for Casual Players, Post-Beginners, and People who Want to Learn Fast! ★Now Available in Paperback! To buy paperback, scroll up and click the Paperback link (by the cover image)★

    Every year, tens of thousands of people embark towards taking the exam via private study, Cisco Academy courses, or online training. The sad truth is most students quit along the way, and for those few who actually do attempt it, only 50% pass. All that time, effort, and money wasted! If there are so many manuals, CBT courses, lab simulators, exam engines, and study resources out there, then what goes wrong? This is the question Cisco trainer Paul Browning wanted to get to the bottom of. After interviewing thousands of students, he discovered that most people quit because they are simply overwhelmed with the sheer volume of material they need to digest and, of course, the large number of hands-on skills they need to be able to demonstrate in the exam. Add to that the day-to-day stresses of commuting to work, bringing up a family, and the distraction of everyday problems and challenges; it's no wonder people quit. This is where Cisco CCNA in 60 Days can help. Devised by two industry experts and countless Cisco students just like you, the 60-day programme breaks down every exam requirement into a daily study task. All you need to do is open the book at the relevant day (from 1 to 60), read the theory, and complete the lab. Every lesson is reviewed several times in the form of exam questions, review sessions, a handy exam cram guide, and, of course, hands-on labs for you to follow. You can choose to take the CCENT after the first 30 days and the ICND2 after the next 30 days, or you can take the CCNA after 60 days of study. Here is what is included in your study guide: 60 daily study tasks Full explanations of theory Real-world tips and advice Over 47 hands-on labs, plus 15 bonus CCENT and ICND2 labs CCENT and ICND2 cram guides Bonus VLSM guide Motivational goal-setting guide Downloadable videos Author Paul Browning is a former police officer who used his CCNA qualification to help him make a career change to IT. He worked for Cisco in the UK for a while, and then went on to start his own Cisco training company, which he ran for 8 years before moving into online Cisco training. He is the author of several Cisco study guides. He has also created the online Cisco certification training sites, including www.howtonetwork.net and www.in60days.net. Technical author Farai Tafa used to work in a shoe shop but decided he wanted more out of life, so he began to study for his Cisco exams. He is now a dual CCIE and one of the leading Cisco consultants in the US. He currently designs, installs, and troubleshoots networks for large companies.

    It has become known for its engaging writing style, instructional art program and focus on active learning. We are so excited to offer a robust learning program with student-focused learning activities, allowing the student to manage their learning while you easily manage their assessment. Detailed reports show how your assignments measure various learning objectives from the book (or input your own!), levels of Bloom's Taxonomy or other categories, and how your students are doing. The Cowan Learning program will save you time and improve your student's success in this course.

    Of course, there are some dishes only found in Harry Potter’s world, especially sweet treats. You’ll learn all about Harry Potter recipes in this cookbook. While at Hogwarts, Harry Potter and his friends regularly eat some famous British foods that are good, and some that are not-as-good. I’ll only be making the GOOD dishes here. The school attended by Harry Potter and his friends involves many delicious cakes, tarts, puddings and pies – some of them sweet and some of them savory. They enjoy them after tough Quidditch games, during the early morning breakfast hours, after middle of the night escapades and during their afternoon teas spent with Hagrid. Read on, and make some of these insanely popular dishes yourself!