Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(R) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.Included in your purchase is access to the online study resources including:- Exercise guide- Audio "learn while you drive" reviews- Sample exams- Exam syllabus- PDF version of the "100 ITIL Exam Questions" bookCompanies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career.

    You will find inspiration and real, proven success principles that represents the forty-five year old success story of Mary Kay Ash, founder Mary Kay, Inc., the cosmetics company that provides women with unlimited opportunities for success. A foreword by Mary Kay's grandson, also a company executive, introduces her timeless guide to entrepreneurial success.

    It will easily show you how to embrace a greater reality; help you discover a better path towards inner peace and above all, make you see yourself in a new and empowered light. It’s an inspirational, sometimes funny but yet profound read! Everything is changing now... You don’t have to accept limiting beliefs anymore as you can decide to free your mind… Now is the time to see yourself in a new light. Allow the truth to set you free!

    These are the subjects of the chapters in this book and the BIG ways we discover our own passion, love with every ounce of us, and reclaim our wildest dreams. It's a book about visionaries, dreamers, crusaders, and ordinary people doing extraordinary things. About how to shift our attitude, seize the day, and grow into the person we were meant to be. Featuring profiles of everyday people who are living fully and completely and filled with suggestions for lifechanging activities, this book will get you thinking BIG, dreaming BIG, and asking the right BIG questions.

    With Choices That Change Lives, Hal reminds us that our lives are the result of our choices and the most important choices we make become our character traits, the ones that lead to fulfillment and peace of mind. He illuminates fifteen character traits that help us more fully develop our capacity to live rich and rewarding lives. He assures us that it's never too late to change, to break the chains of self-defeating attitudes and habits, and challenges us to dig a little deeper -- to grow in such qualities as humility, patience, empathy, and courage -- and to renew ourselves daily.

     As a busy wife, new mother, business owner, and designer, Emily Ley came to a point when she suddenly realized she couldn’t do it all. She needed to simplify her life, organize her days, and prioritize the priorities. She decided to hold herself to a standard of grace rather than perfection. This mantra led to the creation of her bestselling Simplified Planner®, a favorite among busy women everywhere—from mamas to executives and everywhere in between.Grace, Not Perfection takes this message from a daily planner to an inspirational book that encourages women to simplify and prioritize. Designed with Emily Ley’s signature aesthetic, this book gives women tangible ways to simplify their lives to give space to what matters most. With a focus on faith, Emily reminds readers that God abundantly pours out grace on us—and that surely we can extend grace to ourselves.Have you been told you can have it all, only to end up exhausted and occasionally out of sorts with the people you love? Are you ready for a new way of seeing your time? Learn to live a little more simply. Hold yourself and those you love to a more life-giving standard in Grace Not Perfection,and allow that grace to seep into your days, your family, and your heart.Ideas include:List Making 101—tips to create effective to-do lists and get through them one step at a timeSimplify your life by simplifying the three major areas: your space, your time, and your mindStrategies to center your day around an intentionally slower rhythm of life

    From getting a job to getting a pay rise, and from closing a deal to managing the people around you, it makes a big difference. Robert Phipps, one of the world's leading body language experts shows you how to make it work for you. Busting some of the biggest body language myths, Phipps shows how to read other people's body language and to use yours to succeed in business and life.Loaded with practical tips, this book covers everything you ever need to know about body language, in a variety of business situations: GreetingsMeetingsPartingsPresentationsNegotiationsMotivationDeceptionManagingInterviewingDisciplining

    This guide demonstrates how readers can become actively calm, centred in the stillness and joy of our own essential nature while living a dynamic, fulfilling and balanced life.