Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    The Meaning of the Library is a generously illustrated examination of this key institution of Western culture. Tracing what the library has meant since its beginning, examining how its significance has shifted, and pondering its importance in the twenty-first century, notable contributors--including the Librarian of Congress and the former executive director of the HathiTrust--present a cultural history of the library. In an informative introduction, Alice Crawford sets out the book's purpose and scope, and an international array of scholars, librarians, writers, and critics offer vivid perspectives about the library through their chosen fields. The Meaning of the Library will appeal to all who are interested in this vital institution's heritage and ongoing legacy.

    This approach will captivate students and encourage them to think critically about the nature of public administration today. Introducing Public Administration provides students with a solid, conceptual foundation in public administration, and contains the latest information on important trends in the discipline. To further engage students and deepen interest in its narrative, the text uses unique chapter-opening vignettes called Keynotes, chapter ending case studies, and a series of boxes throughout that offer real-life excerpts and alternative theories.

    In the years preceding the 2008 financial crisis, the library’s leaders forged an audacious plan to sell off multiple branch libraries, mutilate a historic building, and send millions of books to a storage facility in New Jersey. Scholars, researchers, and readers would be out of luck, but real estate developers and New York’s Mayor Bloomberg would get what they wanted. But when the story broke, the people fought back, as famous writers, professors, and citizens’ groups came together to defend a national treasure. Rich with revealing interviews with key figures, Patience and Fortitude is at once a hugely readable history of the library’s secret plans, and a stirring account of a rare triumph against the forces of money and power.

    In the seventy years since, his wit (and the occasional ‘gaffe’) has continued to endear him to the nation, as he travelled the world taking his unique and charmingly British sense of humour to its far-flung corners. Hailed as a god by a tribe in Vanuatu, the Prince has had his fair share of brickbats from the media nearer home, but his outspokenness never fails to raise laughs – and eyebrows.From notorious one-liners to less newsworthy witticisms and from plain speaking to blunt indifference, the Prince does what we all wish we could do now and again – forgets polite conversation and says what he thinks. In the year in which the Prince has stepped down from his royal duties, this joyous and timely book celebrates his wry humour and supremely wicked wit.

    This book shows you how and gives you hundreds of lesson-planning ideas and strategies for every grade level and subject. Discover new educational tools that support research-based instruction, and learn ways to use technologies you already know to * Create and use advance organizers and nonlinguistic representations * Help students take notes, summarize content, and make comparisons * Engage students in cooperative learning * Help students generate and test hypotheses * Support students in practicing new skills and doing homework * Reinforce students? efforts through formative assessment and feedback Getting this guide ensures you always know when to use educational technologies, which ones are best for a learning task, and how they help students use new learning strategies.

    Emmi Pikler, pioneers in what Gerber called Educaring. The text emphasizes the value of play and exploration, as well as giving careful attention to those caregiving times, when relationships grow and an abundance of learning occurs.

    From emerging search tools Ask.com and Windows Live to standbys Google and Yahoo!, the major search engines and their myriad of services are thoroughly discussed. Recent additions to the Internet realm—RSS feeds, podcasts, alert services, wikis, and blogs—are explained, as well as tried-and-true search tools, including web directories, newsgroups, and image resources. For those with little to moderate searching experience, friendly, easy-to-follow guidelines to the world of Web research are provided, while experienced searchers will discover new perspectives on content and techniques.

    Emotional intelligence is essentially the kind of smart you need to understand your emotions, relate well to people, and handle the curve balls that life may throw at you. People with emotional intelligence seem to have everything figured out because they have mastered the most important thing of all: They have learned themselves. Emotional Intelligence is a handbook on all things that you may have questions about regarding your emotional quotient, abbreviated EQ. It explores the various aspects of EQ from why we have emotions to why we need them. It explains why emotional intelligence might get you further in life than IQ without necessarily diminishing the crucial role played by book smarts in your life. It also goes to bust the popular myths about emotional intelligence that exists, thus allowing you to distinguish the truths from the misconceptions. This book is dedicated to helping you explore the various components of emotional intelligence and show you how you can improve at each of them. It discusses the role of emotional intelligence at home and in the workplace and helps you identify simple ways to go from low EQ to high EQ. Inside you will discover: What emotional intelligence is, and why rise your EQ is so important How emotional intelligence affects your relationships and your work The importance of empathy How to manage and reduce energy vampire  And much more… If you have been struggling to understand where your emotions fit in the overall picture of your life or what you can do to achieve greatness in your personal and professional life, then this book is perfect for you.Do not allow yourself to live another day in oblivion. Get ready to figure out the hard questions thanks to Emotional Intelligence. You will thank yourself later for choosing to read this book.   Scroll up to the top of the page and click the "Buy Now" button. Your key to bouncing back from adversity is one click away.

    Did Laura Ingalls cross paths with a band of mass murderers? Why was a Garth Williams bunny tale dubbed "integrationist propaganda"? For adults who are curious about children’s books and their creators, here are the little-known stories behind the stories. A treasure trove of information for a student, librarian, new parent, or anyone wondering about the post–Harry Potter book biz, Wild Things! draws on the combined knowledge and research of three respected and popular librarian-bloggers. Told in affectionate and lively prose, with numerous never-before-collected anecdotes, this book chronicles some of the feuds and fights, errors and secret messages found in children’s books and brings contemporary illumination to the warm-and-fuzzy bunny world we think we know.

    Jim Burke has created a Common Core Companion for you, too. This time positioning the grades 9-10 standards alongside 11-12, it's every bit the roadmap to what each standard says, what each standard means, and how to put that standard into practice across subjects. Jim clearly lays out:Key distinctions across grade levels Different content-area versions of each standard Explanations of each standard, with student prompts Content to cover, lesson ideas, and instructional techniques Glossary and adaptations for ELL students

    Rather than learn about sex from the culture, Christian Cosmo answers sexual questions from a Scriptural standpoint. By reframing sex for the single girl, we lay the foundation for God-honoring marriages and end the stigma on female sexuality.

    For easy use, the lists are organized into ten sections, given here with a sample from each: All About Art ("Elements of Art") ... Art History ("Timelines of Art History") ... For the Art Teacher ("The National Visual Arts Standards") ... Art Materials ("Things to Do with Collage") ... Painting, Drawing & Printmaking ("All About Color Pigment") ... Sculpture ("Master Sculptors & Their Work")... Architecture ("Great Architects of the World")... Fine Arts & Folk Art ("African American Crafts") ... Technology & Art ("The Evolution of Photography") ... Museums ("Museums Devoted to the Work of One Artist").