But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    In All the Centurions, he shares the full account of his years as a narcotics detective with the New York Police Department -- a tale of daring adventure, shattered illusions, and finally, astonishing spiritual growth.Leuci reminisces about cops both celebrated and notorious, like Frank Serpico, Sonny Grosso, and Frank King from the French Connection case. Also here are politicians, Mafia figures, corrupt defense lawyers, and district attorneys, including a young Rudolph Giuliani. Leuci reveals the dark side of the criminal justice system: the bitterness, greed, cruelty, and ambition that eventually overflowed into the streets, precinct houses, and courtrooms of the city.As vivid and entertaining as the best crime novels, All the Centurions is the story of a man descending into a hell of his own making who ultimately finds his way out through truth and justice.

    Told in five indelible voices, the book gives a you-are-there punch and a moving immediacy. Litvin recreates her parents' incredible love story of a Holocaust survivor and an American Jewish GI who landed at Normandy. This book reminds readers that genocide can happen anywhere but that the strength of hope endures, even in the most horrific conditions. "Naomi Litvin leaves all students of the Holocaust in her debt...every memoir adds to our knowledge, both of what happened, and of the emotions and feelings of that terrible era, and this memoir is no exception: it calls out to be read." -Sir Martin Gilbert, Winston Churchill's official biographer, and author of eighty-one books. Naomi Litvin is a freelance writer and lives in Northern California.

    Michael Collins, intelligence chief of the Irish Republican Army, creates an elite squad whose role is to assassinate British agents and undercover police. The so-called 'Twelve Apostles' will create violent mayhem, culminating in the events of 'Bloody Sunday' in November 1920.Bestselling historian Tim Pat Coogan not only tells the story of Collins' squad, he also examines the remarkable intelligence network of which it formed a part, and which helped to bring the British government to the negotiating table.

    Bock

    In Breathing the Fire Dozier offers a personal memoir of tenacity as well as dedication and drama. Through her often painful and inspiring account, readers learn what wounded military personnel-along with their families and friends-endure on the long road to recovery. Dozier also recounts her rise to network broadcasting, shares insights into the culture of war-zone reporting, and describes the unique demands and perils of women covering dangerous events. Dozier is a fighter. She fought to reach her position as a television reporter for CBS News, placing herself on the streets of Baghdad with a military patrol. And she fought to survive after a parked car erupted with deadly shrapnel, shattering her legs, riddling her skull, and killing several in her group. Her book traces the roots of her inner strength, which continues to propel her against daunting obstacles that most people would perceive as insurmountable. In that respect, this book is an inspiring story for women, demonstrating that their dreams and aspirations are limited only by their own resolve-a story that is perfect for its time.

    The book was an immediate success, selling a million copies in less than a year, and was eventually translated into over thirty languages. It has never been out of print. This is Betty's true story.

    Shaw includes facts that have never before been published, including eyewitness accounts of the underbelly of Kilgallen’s private life, revealing statements by family members convinced she was murdered, and shocking new information about Jack Ruby’s part in the JFK assassination that only Kilgallen knew about, causing her to be marked for danger. Peppered with additional evidence signaling the potential motives of Kilgallen’s arch enemies J. Edgar Hoover, mobster Carlos Marcello, Frank Sinatra, her husband Richard, and her last lover, Denial of Justice adds the final chapter to the story behind why the famous journalist was killed, with no investigation to follow despite a staged death scene. More information can be found at www.thedorothykilgallenstory.com.

    One island, two unique societies (Norse and Inuit). Only one of these societies would succeed--the other would fail. But how? With his trademark accessibility and comprehensiveness, Diamond documents how environmental damage, climate change, loss of friendly contacts and the rise of hostile ones, and the unique political, economic, and social settings of prehistoric Greenland combine to demonstrate exactly why and how societies choose to fail or succeed. Jared Diamond's latest book, "The World Until Yesterday: What Can We Learn from Traditional Societies?," is available from Viking.

    Born in 1908, in The Patch, Chicago, Giancana joined the Forty-Two gang of lawless juvenile punks in 1921 and quickly proved himself as a skilled 'wheel man' (or getaway driver), extortionist and vicious killer. Called up to the ranks of the Outfit, he reputedly held talks with the CIA about assassinating Fidel Castro, shared a girlfriend with John F. Kennedy and had friends in high places, including Sammy Davis Jr., Frank Sinatra, Shirley MacLaine, Marilyn Monroe and, some say, the Kennedys, although he fell out with them.The story of Sam Giancana will overturn many of your beliefs about America during the Kennedy era. If you want to know Giancana's role in the brother's deaths, and more of the intrigue surrounding that of Marilyn Monroe, this book will fill you in on the murky lives of many shady characters who really ruled the day, both in Chicago and elsewhere.

    And their fans had ulcers. Now, veteran sports columnist Terry Pluto explains why everything kept going wrong. This detailed report on two decades of disappointment takes a behind-the-scenes look at upheaval in the front office, frustration on the field, and headaches and heartache in the stands. His earlier book False Start: How the New Browns Were Set Up to Fail told how the NFL hamstrung the new franchise. Who could have predicted the limping would last 19 years? This book picks up the story. Season after season began with hope in spring for the NFL draft (“the Browns’ version of the Super Bowl,” a fan called it) . . . often a new coach or GM or quarterback (or all three) . . . then the losses . . . and back to rebuilding. Pluto reviews all the major moves—draft choices and deals, hiring and firing and reshuffling—and the results. If you’re a Browns fan who wants to understand what went wrong with your team, this is the place to start. Includes heartfelt and humorous opinions contributed by fans.

    The first edition, The Right Fights Back, follows the campaign for the Republican presidential nomination.   The battle for the 2012 Republican presidential nomination promises to be one of the most hotly contested and closely fought in recent memory, as establishment Republicans, Tea Party favorites, and dark horse insurgents vie to take on President Obama in the November election. In The Right Fights Back, Mike Allen, chief White House correspondent for POLITICO, and Evan Thomas, the award-winning journalist and author of Robert F. Kennedy and The War Lovers, chronicle the dramatic events of this historic campaign as it unfolds.   With exclusive real-time reporting from the campaign trail, The Right Fights Back provides detail, color, and in-depth analysis that take readers beyond the hourly headlines and commentary. From the role of Super PACS and conservative interest groups to the clashes of personality and policy that will define the race to capture the GOP nomination, this is a history-as-it-happens account of the resurgent American right at the crossroads.

    Using interview material, they bring together women's perspectives from North and South on environmental deterioration and develop and new way of approaching this body of knowledge which is at once practical and philosophical. Do women involved in environmental movements see a link between patriarchy and ecological degradation? What are the links between global militarism and the destruction of nature? In exploring such questions, the authors criticize prevailing theories and develop an intellectually rigorous ecofeminist perspective rooted in the needs of everyday life. They argue for the acceptance of limits, the rejection of the commoditization of needs, and a commitment to a new ethics.

    Campbell explores the life of Sam Houston and his important role in the development of the Southwest. Governor of two states, president of an independent republic, and for thirteen years a United States senator, Sam Houston forged a life of great adventure, frequent controversy, and lasting achievement. Within the historical context of the emerging West, Houston's story is not only one of courage and fortitude, but also aids in understanding of the possibilities and limitations of leadership in a Democratic society. The titles in the Library of American Biography Series make ideal supplements for American History Survey courses or other courses in American history where figures in history are explored. Paperback, brief, and inexpensive, each interpretive biography in this series focuses on a figure whose actions and ideas significantly influenced the course of American history and national life. In addition, each biography relates the life of its subject to the broader themes and developments of the times.

    Kennedy, the response has been: Why would the U.S. national-security establishment — that is, the military and the CIA — kill Kennedy? As Douglas P. Horne details in this ebook, JFK’s War with the National Security Establishment: Why Kennedy Was Assassinated, the answer is because Kennedy’s ideas about foreign-policy collided with those of the U.S. national-security establishment during the height of the Cold War. In the eyes of the military and the CIA, Kennedy’s policies posed a grave threat to national security.Horne served as Chief Analyst for Military Records for the Assassination Records Review Board (ARRB). This was the federal agency that Congress established to secure the disclosure and release of JFK-related records and documents after the public outcry generated by Oliver Stone’s movie JFK. Horne is the author of Inside the Assassination Records Review Board: The U.S. Government’s Final Attempt to Reconcile the Conflicting Medical Evidence in the Assassination of JFK, a five-volume work that focuses primarily on the autopsy of Kennedy’s body that was conducted by the U.S. military.