Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    Some stories are funny, some poetic, some vulgar, and some are a little disturbing. Each story has been lovingly crafted to amuse and entertain you in six words.Six Word Wonder is a social media sensation, with over 10,000 followers on Instagram @sixwordwonderNow, for the first time, Doug brings his best tiny stories together in one collection. Unlocking the cage, she stepped out.Cupid. Tomorrow, aim for his head.Home alone, but toilet just flushed.Baby loves whining. Mother loves wine.…reader. I’m a very gifted mind…I poured two glasses… then remembered.Take a moment out of your hectic schedule to enjoy a Six Word Wonder.

    Being Mortal by Atul Gawande - A 20-minute Summary Inside this Instaread Summary: • Overview of the entire book• Introduction to the important people in the book• Summary and analysis of all the chapters in the book• Key Takeaways of the book• A Reader's Perspective Preview of this summary: Chapter 1 Gawande grew up in Ohio. His parents were immigrants from India and both were doctors. His grandparents stayed in India, and there were few older people in his neighborhood, so he had little experience with aging or death until he met his wife’s grandmother, Alice Hobson. Hobson was seventy-seven and living on her own in Virginia. She was a spirited widow who fixed her own plumbing and volunteered with Meals On Wheels. However, Hobson was losing strength and height steadily each year as her arthritis worsened.Gawande’s father enthusiastically adopted the customs of his new country, but he could not understand the way in which seniors were treated in the US. In India, the elderly were treated with great respect and lived out their lives with family.In the United States, Sitaram Gawande, Gawande’s grandfather, likely would have been sent to a nursing home like most of the elderly who cannot handle the basics of daily living by themselves. However, in India, Sitaram Gawande was able to live in his own home and manage his own affairs, with family constantly around him. He died at the age of one hundred and ten when he fell off a bus during a business trip.Until recently, most elderly people stayed with their families. Even as the nuclear family unit became predominant, replacing the multi-generational family unit, people cared for their elderly relatives. Families were large and one child, usually a daughter, would not marry in order to take care of the parents.This has changed in much of the world, where elderly people end up struggling to live alone, like Hobson, rather than living with dignity amid family, like Sitaram Gawande.One cause of this change can be found in the nature of knowledge. When few people lived to be very old, elders were honored. Their store of knowledge was greatly useful. People often portrayed themselves as older to command respect. Modern society’s emphasis on youth is a complete reversal of this attitude. Technological advances are perceived as the territory of the young, and everyone wants to be younger. High-tech job opportunities are all over the world, and young people do not hesitate to leave their parents behind to pursue them.In developed countries, parents embrace the concept of a retirement filled with leisure activities. Parents are happy to begin living for themselves once children are grown. However, this system only works for young, healthy retirees, but not for those who cannot continue to be independent. Hobson, for example, was falling frequently and suffering memory lapses. Her doctor did tests and wrote prescriptions, but did not know what to do about her deteriorating condition. Neither did her family… About the Author With Instaread Summaries, you can get the summary of a book in 30 minutes or less. We read every chapter, summarize and analyze it for your convenience.

    However, when James Aden takes up the position of Deputy Agent he does not realise the full extent of what the job entails.He finds himself spending his days negotiating with royalty, farmers, and even wildlife, as well as the imperious Lady Leghorn. In order to survive, James must come to terms with his role quickly, and not let himself get too distracted by Sophie, the pre-college assistant.

    From the office TGIF (the overgrown frat boy in the office who always says “party”) to the Lieberal (a Democrat with Republican sympathies), from Uncle Tomatoes (Italians who hate The Sopranos) to Cherohonkees (white Baby Boomers who dress like Native Americans), each profile offers a detailed description of everything from sex appeal and favorite pick-up lines to popular names and habitats. The result is both a brilliant parody and thorough outing of just about every neurosis, attribute, and personality type there is.

    Urzila talks candidly about her childhood with a great family, apart from her abusive dad, and about growing up in South Africa. She shares crazy but true tales about her OE, her move to New Zealand, coming out, getting married and having children, and her life in comedy. This is a great listen from one of our most loved and most popular comedians.

    Reid offers light words (willow, whirr, spinnaker) and heavy words (galoshes, mugwump, crumb), words on the move and odd words, words that read both ways and words that read the wrong way around (rezagrats), along with much else. Accompanied by Ben Shahn’s glorious drawings, Ounce Dice Trice is a book of endless delights, not to mention the only place where you can find the answer to the question: What is a gongoozler? Well, all I can say is quoz.

    Nancy Butcher has gathered together some of the most unusual natural cures that have been proven effective today, and even throws in some unbelievable and-thankfully-abandoned therapies from times past.Filled with case histories of unique illnesses, historic documentation of strange medical practices, and the author's own insightful commentary, this book explains not only how to cure headaches, sleep better, and improve your sex life, but also that people with Cotard's syndrome actually believe they are dead.

    You can do so at a boring meeting or in a subway. I have known a 70-year-old man who has practiced it for 20 years. As a result, he has a good complexion and has grown 20 years younger. His eyes sparkle. He is full of vigor, happiness and joy. He has neither complained nor born a grudge under any circumstance. Furthermore, he can make #### three times in succession without drawing out. In addition, he also can have burned a strong, beautiful fire within his abdomen. It can burn out the dirty stickiness of his body, release his immaterial fiber or third attention, which has been confined to his stickiness. Then, he can shoot out his immaterial fiber or third attention to an object, concentrate on it and attain happy lucky feeling through the success of concentration. If you don't know concentration, which gives you peculiar pleasure, your life looks like hell.

    But I wrote a lot of good poems.”So maintains Anita Liberty, the caustically funny New York City performance artist who was going along happily healing her hurt by hating and humiliating her detestable ex-boyfriend on stage and in print until the unthinkable happened: she had a good date. And one good date deserves another. And another. And another. And, all of the sudden, Anita Liberty finds herself in a predicament. Getting dumped launched Anita’s career–Will falling in love finish it? Who’s more important: her devoted audience or her newly devoted boyfriend? And on top of everything, Hollywood won’t stop calling and Anita can’t figure out if It wants a serious commitment or just a little bit of no-strings-attached fun. From digging mercilessly into the minutiae of her new relationship to dramatically torching every professional bridge she crosses in L.A., Anita refuses to let a big load of bliss get dumped right in the middle of her career path.“He said that my work was amazing and hilarious and smart and that he can’t wait to see me perform.So I had sex with him.”“My boyfriend asked me to change my look.To something other than contemptuous.”{BARGAIN} Whatever Hollywood ends up paying me for the rights to the story of my life.“It’s easier to go back to fantasizing about perfection . . .than to accept that perfection is just a fantasy.”“Boyfriend thinks I’d rather be right than happy.Boyfriend’s right.But I’m not telling him that.”Through blog entries, film scenes, poems, and to-do lists, Anita Liberty documents the perils and pitfalls of dating, sex, relationships, artistic success, and the kind of true love that sucks the creative life out of you to the point where you just end up staring at a blank computer screen and thinking gooey thoughts about your new boyfriend even though you should be writing.

    His first major collection--Traveling Through the Dark--won the National Book Award. He published more than sixty-five volumes of poetry and prose and was Poetry Consultant to the Library of Congress-a position now known as the Poet Laureate. Before his death in 1993, he gave his son Kim the greatest gift and challenge: to be his literary executor.In Early Morning, Kim creates an intimate portrait of a father and son who shared many passions: archery, photography, carpentry, and finally, writing itself. But Kim also confronts the great paradox at the center of William Stafford's life. The public man, the poet who was always communicating with warmth and feeling-even with strangers-was capable of profound, and often painful, silence within the family. By piecing together a collage of his personal and family memories, and sifting through thousands of pages of his father's daily writing and poems, Kim illuminates a fascinating and richly lived life.

    His book, You’re Not Helping… is a collection of short comedy articles that guide you through his delightful, inventive, and often nonsensical take on everything from attention-seeking dolphins to home invasions by the The Barenaked Ladies. You’re Not Helping… blends both humor and heart in what literary critics around the world are describing as “technically a book.” Join the 10s of readers worldwide enchanted by Ryan’s unique brand of wit.Ryan Patricks lives in San Francisco via Philadelphia. He is an aspiring comedy writer and once saw John Cusack at a Jamba Juice. You can follow him on Twitter @Ryan_Patricks or you can choose not to, it’s totally up to you.

    The story chronicles with unblinking objectivity the harrowing experiences of Jenny, reared in a satanic cult, in a life so untenable as to fracture the self. In the healing process, these experiences, made of nightmare stuff, are assimilated, with the help of therapists with little to guide their committed and necessarily innovative treatment. The horrifying revelations of Jennys healing journey will shock, inspire, and give caution to us all.

    Am I going to end up looking like some Chernobyl baby now?”• “So far Mommy is spending most of her pregnancy in a state of stress, anxiety, and depression. Which one should she focus on?” • “I’m kicking as hard as I can, but Mom says it feels like ‘butterflies fluttering.’ Am I doing something wrong?”• “Why do my parents blast Mozart at me every night right when I’m trying to sleep?!?”• “To the nearest hundred, how many people should Mommy invite to my birth?”