Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.A set of 23 international authors and even more online contributors from the global service design community invested their knwoledge, experience and passion together to create this book. It introduces service design thinking in a manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

    It will enable making a design for almost any kind of building, or any part of the built environment. ‘Patterns,’ the units of this language, are answers to design problems: how high should a window sill be?; how many stories should a building have?; how much space in a neighborhood should be devoted to grass and trees?More than 250 of the patterns in this language are outlined, each consisting of a problem statement, a discussion of the problem with an illustration, and a solution. As the authors say in their introduction, many of the patterns are archetypal, so deeply rooted in the nature of things that it seems likely that they will be a part of human nature and human action as much in five hundred years as they are today.A Pattern Language is related to Alexander’s other works in the Center for Environmental Structure series: The Timeless Way of Building (introductory volume) and The Oregon Experiment.

    It combines the author's personal observations based on his extensive research experience with the experiences of other scholars as reflected in the literature. The aim is not only to acquaint students with a blend of elementary and theoretical knowledge in social research but also to guide the researchers with the basic complexities of undertaking research.

    To some, it might mean life satisfaction, to others, a fleeting moment of joy. Rather than seeking to be happy, Oliver James encourages us to cultivate our emotional health. Outlining the five elements of good emotional health – insightfulness, a strong sense of self, fluid relationships, authenticity and playfulness in our approach to life – he offers strategies for optimizing each characteristic to live more fulfilling lives. Helping us to understand the impact our emotional baggage has on our daily interactions, he reveals how to overcome unhelpful patterns and become more self-aware – revitalizing our approach to life.One in the new series of books from The School of Life, launched January 2014:How to Age by Anne KarpfHow to Develop Emotional Health by Oliver JamesHow to Be Alone by Sara MaitlandHow to Deal with Adversity by Christopher HamiltonHow to Think About Exercise by Damon YoungHow to Connect with Nature by Tristan Gooley‘This new series of The School of Life’s self-help books build on the strengths of the first, tackling some of the hardest issues of our lives in a way that is genuinely informative, helpful and consoling. Here are books that prove that the term “self-help” doesn't have to be either shallow or naive’ Alain de Botton, Founder of The School of Life

    Using a wealth of examples, from ancient myths and folk tales via the plays and novels of great literature to the popular movies and TV soap operas of today, it shows that there are seven archetypal themes which recur throughout every kind of storytelling. But this is only the prelude to an investigation into how and why we are 'programmed' to imagine stories in these ways, and how they relate to the inmost patterns of human psychology. Drawing on a vast array of examples, from Proust to detective stories, from the Marquis de Sade to E.T., Christopher Booker then leads us through the extraordinary changes in the nature of storytelling over the past 200 years, and why so many stories have 'lost the plot' by losing touch with their underlying archetypal purpose. Booker analyses why evolution has given us the need to tell stories and illustrates how storytelling has provided a uniquely revealing mirror to mankind's psychological development over the past 5000 years.This seminal book opens up in an entirely new way our understanding of the real purpose storytelling plays in our lives, and will be a talking point for years to come.

    Generations of innovators tried and failed to develop speedier messaging devices. But in the mid-1800s, a few extraordinary pioneers at last succeeded. Their invention--the electric telegraph--shrank the world more quickly than ever before.A colorful tale of scientific discovery and technological cunning, The Victorian Internet tells the story of the telegraph's creation and remarkable impact, and of the visionaries, oddballs, and eccentrics who pioneered it. By 1865 telegraph cables spanned continents and oceans, revolutionizing the ways countries dealt with one another. The telegraph gave rise to creative business practices and new forms of crime. Romances blossomed over the wires. Secret codes were devised by some users, and cracked by others. The benefits of the network were relentlessly hyped by its advocates and dismissed by its skeptics. And attitudes toward everything from news gathering to war had to be completely rethought. The telegraph unleashed the greatest revolution in communications since the development of the printing press. Its saga offers many parallels to that of the Internet in our own time--and is a fascinating episode in the history of technology.

    Something as simple as color choices can render a product unusable for millions. These mismatches are the building blocks of exclusion. In Mismatch, Kat Holmes describes how design can lead to exclusion, and how design can also remedy exclusion. Inclusive design methods--designing objects with rather than for excluded users--can create elegant solutions that work well and benefit all.Holmes tells stories of pioneers of inclusive design, many of whom were drawn to work on inclusion because of their own experiences of exclusion. A gamer and designer who depends on voice recognition shows Holmes his "Wall of Exclusion," which displays dozens of game controllers that require two hands to operate; an architect shares her firsthand knowledge of how design can fail communities, gleaned from growing up in Detroit's housing projects; an astronomer who began to lose her eyesight adapts a technique called "sonification" so she can "listen" to the stars.Designing for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways.

    Creating something from nothing is an unpredictable journey. The first mile births a new idea into existence, and the final mile is all about letting go. We love talking about starts and finishes, even though the middle stretch is the most important and often the most ignored and misunderstood.    Broken into three sections with 100+ lessons, this no-nonsense book will help you: • Endure the roller coaster of successes and failures by strengthening your resolve, embracing the long-game, and short-circuiting your reward system to get to the finish line. • Optimize what’s working so you can improve the way you hire, better manage your team, and meet your customers’ needs. • Finish strong and avoid the pitfalls many entrepreneurs make, so you can overcome resistance, exit gracefully, and continue onto your next creative endeavor with ease. With insightful interviews from today’s leading entrepreneurs, artists, writers, and executives, as well as Belsky’s own experience working with companies like Airbnb, Pinterest, Uber, and sweetgreen, The Messy Middle will outfit you to find your way through the hardest parts of any bold project or new venture.

    Coke or Pepsi? Save or spend? Stay or go?Whether mundane or life-altering, these choices define us and shape our lives. Sheena Iyengar asks the difficult questions about how and why we choose: Is the desire for choice innate or bound by culture? Why do we sometimes choose against our best interests? How much control do we really have over what we choose? Sheena Iyengar's award-winning research reveals that the answers are surprising and profound. In our world of shifting political and cultural forces, technological revolution, and interconnected commerce, our decisions have far-reaching consequences. Use THE ART OF CHOOSING as your companion and guide for the many challenges ahead.

    Although not everyone gets the opportunity to open their Third Eye because the awareness of its power remains unknown to most people, learning to take the right steps towards honing the powers of your Third Eye can open the door to a new world of spiritual possibilities. In this comprehensive guide you will be able to discover: The fundamental truths of the Third Eye chakra Key characteristics of the Third Eye chakra The advantages of an awakened Third Eye How to know if your Third Eye is blocked Methods for chakra healing Steps to heal your Third Eye chakra Tools and resources for healing the Third Eye And much, more! With practice, dedication, and a desire to improve your spiritual wellness, it is possible to reap the benefits of an active Third Eye. So, if you're wondering what lies beyond your cognition, if you want to improve your intuition and tap into reason greater than logic, and if you want to see the world through new perspectives, then come along as I guide you on this journey through the wonderful, peculiar, and dazzling world beyond the gateway of consciousness. Buy this book NOW and change your life with the power of your Third Eye.

    So when Kevin Kramer, her dad's best friend and one of the top college football coaches in the country, calls and says he'll be visiting one of her top choices to evaluate a job offer, Emma jumps at the chance to tag along. She doesn't expect the trip to involve anything more than a tour of campus and maybe a preview of the college party scene.But when Mr. Kramer pulls into her driveway to pick her up, sparks fly. It's been over a year since they've seen each other, and a lot has changed. Emma's grown some curves, and they don't go unnoticed by the sexy older man. Can he control himself during the long car ride? Can she?Just when Emma thinks the sexual tension can't get any stronger between them, a complication at the hotel means sharing a room for the night. And not just any room, but the honeymoon suite! After being exposed to Mr. Kramer’s dominant personality and muscular body all day, Emma is dripping wet and desperate to make him see her for the woman she is—through any means necessary. Can she succeed in making him her first?

    Increasingly, the decisions that affect our lives--where we go to school, whether we can get a job or a loan, how much we pay for health insurance--are being made not by humans, but by machines. In theory, this should lead to greater fairness: Everyone is judged according to the same rules.But as mathematician and data scientist Cathy O'Neil reveals, the mathematical models being used today are unregulated and uncontestable, even when they're wrong. Most troubling, they reinforce discrimination--propping up the lucky, punishing the downtrodden, and undermining our democracy in the process.

    Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.

    The book also provides specific ideas for tested activities (collected from experienced online instructors across the nation) that can go a long way to improving online learning. Engaging the Online Learner offers the tools and information needed to: Convert classroom activities to an online environment and use online activities in a classroom-based course Assess the learning that occurs as a result of collaborative activities Phase-in activities that promote engagement among online learners Help online learners use online tools Build peer interaction through peer partnerships and team activities Create authentic activities Implement games and simulations

    The book introduces an emerging domain of design that is of immense interest today not only to the academic design research community but also to those in the business community charged with the development of human-centred products, systems, services, and environments. There are no other books with this focus and coverage currently available.