Presenting the concept of the "New Jim Code," she shows how a range of discriminatory designs encode inequity by explicitly amplifying racial hierarchies; by ignoring but thereby replicating social divisions; or by aiming to fix racial bias but ultimately doing quite the opposite. Moreover, she makes a compelling case for race itself as a kind of technology, designed to stratify and sanctify social injustice in the architecture of everyday life.This illuminating guide provides conceptual tools for decoding tech promises with sociologically informed skepticism. In doing so, it challenges us to question not only the technologies we are sold but also the ones we ourselves manufacture.If you adopt this book for classroom use in the 2019-2020 academic year, the author would be pleased to arrange to Skype to a session of your class. If interested, enter your details in this sign-up sheet https: //buff.ly/2wJsvZr

    It was in their steep Himalayan villages that McHugh came to know another culture, witnessing and learning the Buddhist appreciation for equanimity in moments of precious joy and inevitable sorrow.Love and Honor in the Himalayas is McHugh's gripping ethnographic memoir based on research among the Gurungs conducted over a span of fourteen years. As she chronicles the events of her fieldwork, she also tells a story that admits feeling and involvement, writing of the people who housed her in the terms in which they cast their relationship with her, that of family. Welcomed to call her host Ama and become a daughter in the household, McHugh engaged in a strong network of kin and friendship. She intimately describes, with a sure sense of comedy and pathos, the family's diverse experiences of life and loss, self and personhood, hope, knowledge, and affection. In mundane as well as dramatic rituals, the Gurungs ever emphasize the importance of love and honor in everyday life, regardless of circumstances, in all human relationships. Such was the lesson learned by McHugh, who arrived a young woman facing her own hardships and came to understand--and experience--the power of their ways of being.While it attends to a particular place and its inhabitants, Love and Honor in the Himalayas is, above all, about human possibility, about what people make of their lives. Through the compelling force of her narrative, McHugh lets her emotionally open fieldwork reveal insight into the privilege of joining a community and a culture. It is an invitation to sustain grace and kindness in the face of adversity, cultivate harmony and mutual support, and cherish life fully.

    Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all.Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

    Global warming and associated climate change exists - but the role of humans in that change is entirely debatable. A little-known aspect of modern climate science is that the warming of the global atmosphere-ocean system over the last 100 years, even if entirely human-caused, has progressed at a rate that reduces the threat of future warming by 50% compared to the climate model projections. To the extent warming is partly natural (a possibility even the IPCC acknowledges), the future threat is reduced even further. This, by itself, should be part of the debate over energy policy – but it isn’t. Why? The news media, politicians, bureaucrats, rent-seekers, government funding agencies, and a “scientific-technological elite” (as President Eisenhower called it) have collaborated to spread what amounts to fake climate news. Exaggerated climate claims appear on a daily basis, sucking the air out of more reasoned discussions of the scientific evidence which are too boring for a populace increasingly addicted to climate change porn. Upon close examination it is found that the "97% of climate scientists agree" meme is inaccurate, misleading, and useless for decision-making; human causation of warming is simply assumed by the vast majority of climate researchers. In contrast to what many have been taught, there have been no obvious changes in severe weather, including hurricanes, tornadoes, droughts or floods. Despite an active 2018 wildfire season, there has actually been a long-term decrease in wildfire activity, although that will change if forest management practices are not implemented. Proxy evidence of past temperature and Arctic sea ice changes suggest warming and sea ice decline over the last 50 years or so is not out of the ordinary, and partly or even mostly natural. The Antarctic ice sheet isn't collapsing, but remains stable. The human component of sea level rise is shown to be, at most, only 1 inch per 30 years (25% of the observed rate of rise); and the latest evidence is that more CO2 dissolved in ocean water will be good for marine life, not harmful. Admittedly, continued emissions of CO2 from fossil fuel burning can be expected to cause (and probably has caused) some of our recent warming. But the Paris Agreement, even if extended through the end of the 21st Century, will have no measurable effect on global temperatures because the governments of the world realize humanity will depend upon fossil fuels for decades to come. Despite news reports and politicians' proclamations, international agreements to reduce CO2 emissions are all economic pain for no observable climate gain. What government-mandated reliance on expensive and impractical energy sources will do is increase energy poverty, and poverty kills. This downside to illusory efforts to “Save the Earth” is already being experienced in the UK and elsewhere. If people are genuinely concerned about humanity thriving, they must reject global warming alarmism. In terms of environmental regulation, the end result of the U.S. EPA's Endangerment Finding will be reduced prosperity for all, and climate gain for none. The good news is that there is no global warming crisis, and this book will inform citizens and help guide governments toward decisions which benefit the most people while doing the least harm.

    “Working Girl” (a.k.a. Karen Burns) has held a total of 59 jobs (so far), including housekeeper, cigarette girl, paper “boy”, model, ditch-digger, bank teller, editor, brochure writer, artist, and corporate drone. She made mistakes along the way, but extracted one important lesson from each job she has held. Working Girl now shares her hard-earned wisdom for the modern working woman with this series of 59 humorous yet practical vignettes, including guidance on:• Risk-taking and why it’s good• How to build self-confidence• Tips for managing your boss• When you’re not appreciated• Causes and cures for burnout• Balancing baby and boss• When it’s time to say adieuand 52 more!Whimsically illustrated with Working Girl cartoons, this is a fun, accessible advice book that deals with the real issues that are on the minds of working women (and not just those who are striving for the corner office!). No matter where a girl finds herself on the job ladder (from the bottom to the top), she’ll find that The Amazing Adventures of Working Girl will give her both perspective and a plan for success.

    For every story about the web’s empowering role in events such as the Arab Spring, there are many more about the quiet corrosion of civil liberties by companies and governments using the same digital technologies we have come to depend upon. Sudden changes in Facebook’s features and privacy settings have exposed identities of protestors to police in Egypt and Iran. Apple removes politically controversial apps at the behest of governments as well as for its own commercial reasons. Dozens of Western companies sell surveillance technology to dictatorships around the world. Google struggles with censorship demands from governments in a range of countries — many of them democracies — as well as mounting public concern over the vast quantities of information it collects about its users.In Consent of the Networked, journalist and Internet policy specialist Rebecca MacKinnon argues that it is time to fight for our rights before they are sold, legislated, programmed, and engineered away. Every day, the corporate sovereigns of cyberspace make decisions that affect our physical freedom — but without our consent. Yet the traditional solution to unaccountable corporate behavior — government regulation — cannot stop the abuse of digital power on its own, and sometimes even contributes to it.A clarion call to action, Consent of the Networked shows that it is time to stop arguing over whether the Internet empowers people, and address the urgent question of how technology should be governed to support the rights and liberties of users around the world.

    The “bad boys of environmentalism” call for a bold and empowering new visionEnvironmental insiders Michael Shellenberger and Ted Nordhaus triggered a firestorm of controversy with their self-published essay “The Death of Environmentalism,” which argued that environmentalism cannot deal with global warming and should die so that a new politics can be born. Global warming is far more complex than past pollution problems, and American values have changed dramatically since the movement’s greatest victories in the 1960s, but environmentalists keep fighting the same old battles. Seeing a connection between the failures of environmentalism and the failures of the entire left-leaning political agenda, the authors point the way toward an aspirational politics that will resonate with modern American values and be capable of tackling our most pressing challenges.In this eagerly awaited follow-up to the original essay, the authors give us an expansive and eloquent manifesto for political change. What Americans really want, and what could serve as the basis for a new politics, is a vision capable of inspiring us to greatness. Making the case for abandoning old categories (nature/market, left/right), the authors articulate a pragmatism fit for our times that has already found champions in such prominent figures as Hillary Clinton and Barack Obama.This book will hit the same nerve as What’s the Matter with Kansas and Don’t Think of an Elephant. But its analysis will reshape American politics for decades to come.

    In The Climate Fix, Pielke offers a way to repair climate policy, shifting the debate away from meaningless targets and toward a revolution in how the world’s economy is powered, while de-fanging the venomous politics surrounding the crisis. The debate on global warming has lost none of its power to polarize and provoke in a haze of partisan vitriol. The Climate Fix will bring something new to the discussions: a commonsense perspective and practical actions better than any offered so far.

    She’s often on edge, battles to cope with the busyness and constant upheavals of life, and is eating sugar like crazy to deal with tough emotions. It’s becoming clear what people mean when they say "putting down the drink is just the beginning." The truth is, Lotta’s life-long drinking habit has left her as a fledgling emotionally. She’s slowly accepting that she needs to do some more work on herself. But what? Turn into a hippie and go all mindful and zen? Isn’t all that stuff boring, introspective, and weird? Can’t she just comfort herself with another chocolate muffin, distract herself on Instagram, and hope for the best? It would appear not. Here, Lotta outlines the practices she developed and strategies she worked on to start establishing herself as an emotionally robust woman.

    Hamilton argues that an obsession with economic growth lies at the heart of our current political, social and environmental ills – and offers a thought-provoking alternative.‘Right on target, and badly needed’ Noam Chomsky‘Every now and then a book that is perfect in timing and tone hits my desk. Growth Fetish is that book. It is powerful and potentially transformative.’ Rev. Tim Costello‘This book reveals the undelivered reality of economic growth and the hollow mantras of the Third Way. Growth Fetish provides a much needed road map to a new politics in a post-growth world.’ Senator Natasha Stott DespojaFor decades our political leaders and opinion makers have touted higher incomes as the way to a better future. Economic growth means better lives for us all.But after many years of sustained economic growth and increased personal incomes we must confront an awful fact: we aren’t any happier. This is the great contradiction of modern politics.In this provocative new book, Clive Hamilton argues that, far from being the answer to our problems, growth fetishism and the marketing society lie at the heart of our social ills. They have corrupted our social priorities and political structures, and have created a profound sense of alienation among young and old.Growth Fetish is the first serious attempt at a politics of change for rich countries dominated by the sicknesses of affluence, where the real yearning is not for more money but for authentic identity, and where the future lies in a new relationship with the natural environment.

    But how did this come about? And what does it mean for the future?Populism and ultra-nationalism brought about the rise of Hitler and Mussolini in the 1930s. Now, as Trump sits in the White House, Britain negotiates its way out of the EU, and countries across Europe see substantial gains in support for the extreme Right, award-winning journalist, author, and historian Gwynne Dyer asks how we got here, and where we go next. Dyer examines the global challenges facing us all today and explains how they have contributed to a world of inequality, poverty, and joblessness, conditions which he argues inevitably lead to the rise of populism. The greatest threat to social and political stability lies in the rise of automation, which will continue to eliminate jobs, whether politicians admit that it is happening or not. To avoid a social and political catastrophe, we will have to find ways of putting real money into the pockets of those who have no work. But this is not a book without hope. Our capacity for overcoming the worst has been tested again and again throughout history, and we have always survived. To do so now, Dyer argues, we must embrace radical solutions to the real difficulties facing individuals, or find ourselves back in the 1930s with no way out.

    When it gained independence from Britain in 1960, hopes were high that, with mineral wealth and over 140 million people, the most educated workforce in Africa, Nigeria would become Africa s first superpower and a stabilizing democratic influence in the region.However, these lofty hopes were soon dashed and the country lumbered from crisis to crisis, with the democratic government eventually being overthrown in a violent military coup in January 1966. From 1966 until 1999, the army held onto power almost uninterrupted under a succession of increasingly authoritarian military governments and army coups. Military coups and military rule (which began as an emergency aberration) became a seemingly permanent feature of Nigerian politics.The author names names, and explores how British influence aggravated indigenous rivalries. He shows how various factions in the military were able to hold onto power and resist civil and international pressure for democratic governance by exploiting the country's oil wealth and ethnic divisions to its advantage.Africa is featured in the headlines as developed countries and China clash over the need for the continent s resources. Yet there are few serious books to help us understand any aspect of the never-ending cascade of wars and conflicts. While other titles on Nigeria are mostly children's books or travel guides, the current work focuses specifically on the social tensions, the motivations and the methods of the series of coups that rent Nigeria.

    

    But had this bold and spirited beauty really descended into prostitution, drunkenness, and early death--or did her life, hidden from history, take a different course altogether? Eunice Lipton's search for the answer combines the suspense of a detective story with the revelatory power of art, peeling off layers of lies to reveal startling truths about Victorine Meurent--and about Lipton herself.

    The whirlwind of job applications, interviews, follow-up, resume building, and networking is just the beginning. What happens after you've landed the job, settled in, and begun to make a difference-where do you go from here? What if you feel stuck in what you thought would be your dream profession? New York Times bestselling author Mika Brzezinski and producer Daniela Pierre-Bravo provide an essential manual for those crucial next steps. Earn It! is a practical career guidebook that not only helps you get your foot in the door; it also shows you how to negotiate a raise, advocate for more responsibility, and figure out whether you're in the career that's right for you. A blueprint for your future success, Earn It! features insightful and inspiring interviews with leaders in media, fashion, and business, recruiters, HR, execs, and kickass young female entrepreneurs like Danielle Weisberg and Carly Zakin of theSkimm, Vimeo CEO Anjali Sud, and Jane Park, founder of the cosmetic subscription company Julep