It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    This all-purpose CCNA study guide methodically covers all the objectives of the ICND1 (100-101) and ICND2 (200-101) exams as well as providing additional insight for those taking CCNA Composite (200-120) exam. It thoroughly examines operation of IP data networks, LAN switching technologies, IP addressing (IPv4/IPv6), IP routing technologies, IP services, network device security, troubleshooting, and WAN technologies.Valuable study tools such as a companion test engine that includes hundreds of sample questions, a pre-assessment test, and multiple practice exams. Plus, you'll also get access to hundreds of electronic flashcards, author files, and a network simulator.CCNA candidates may choose to take either the ICND1(100-101) and ICND2 (200-101) exams or the CCNA Composite exam (200-120); this study guide covers the full objectives of all three Written by bestselling Sybex study guide author Todd Lammle, an acknowledged authority on all things Cisco Covers essential Cisco networking topics such as operating an IP data network, IP addressing, switching and routing technologies, troubleshooting, network device security, and much more Includes a comprehensive set of study tools including practice exams, electronic flashcards, comprehensive glossary of key terms, videos, and a network simulator that can be used with the book's hands-on labs Bonus Content: Access to over 40 MicroNugget videos from CBT Nuggets CCNA Routing and Switching Study Guide prepares you for CCNA certification success.

    This resource guides readers through conducting a high-tech investigation, from acquiring digital evidence to reporting its findings. Updated coverage includes new software and technologies as well as up-to-date reference sections, and content includes how to set up a forensics lab, how to acquire the proper and necessary tools, and how to conduct the investigation and subsequent digital analysis. It is appropriate for students new to the field, or as a refresher and technology update for professionals in law enforcement, investigations, or computer security. The book features free downloads of the latest forensic software, so readers can become familiar with the tools of the trade.

    Packed with real-world examples, this book teaches you all the essentials of server-side programming, from the fundamentals of PHP and MySQL coding to advanced topics such as form validation, session IDs, cookies, database queries and joins, file I/O operations, content management, and more.Head First PHP & MySQL offers the same visually rich format that's turned every title in the Head First series into a bestseller, with plenty of exercises, quizzes, puzzles, and other interactive features to help you retain what you've learned.Use PHP to transform static HTML pages into dynamic web sites Create and populate your own MySQL database tables, and work with data stored in files Perform sophisticated MySQL queries with joins, and refine your results with LIMIT and ORDER BY Use cookies and sessions to track visitors' login information and personalize the site for users Protect your data from SQL injection attacks Use regular expressions to validate information on forms Dynamically display text based on session info and create images on the fly Pull syndicated data from other sites using PHP and XML Throughout the book, you'll build sophisticated examples -- including a mailing list, a job board, and an online dating site -- to help you learn how to harness the power of PHP and MySQL in a variety of contexts. If you're ready to build a truly dynamic website, Head First PHP & MySQL is the ideal way to get going.

    For the first time, these books are available as a boxed, three-volume set. The handsome slipcase makes this set an ideal gift for the recent computer science graduate or professional programmer. Offering a description of classical computer science, this multi-volume work is a useful resource in programming theory and practice for students, researchers, and practitioners alike. For programmers, it offers cookbook solutions to their day-to-day problems.

    Lucid Intervals Strategic Moves Bel-Air Dead

    Contains A Promise for Ellie, Sophie's Dilemma, A Touch of Grace, and Rebecca's Reward.

    Learn more in The Collector.Some things seem ordinary to the naked eye, but sometimes a camera catches things invisible to the naked eye. This one will give you chills in It's Only A Photo.

    SNOWFALL AT WILLOW LAKE Sophie Bellamy has dedicated her life to helping people in war-torn countries. But after narrowly escaping a hostage situation, she yearns to return home to Avalon. There, Sophie discovers the surprising rewards of small-town life—including an unexpected passion for Noah Shepherd, the local veterinarian. FIRESIDE Baseball hopeful Bo Crutcher is about to get his shot at the majors. But when life throws him a curveball in the form of AJ, the son he's never met, Bo and his newly hired publicist Kimberly van Dorn begin to realize that they both have a lot to learn about the game of life…and putting love first. LAKESHORE CHRISTMAS Maureen Davenport is finally getting her shot to direct Avalon's annual holiday pageant, but her storybook notion of Christmas is disrupted when Eddie Haven is assigned to assist her. As they spar over every detail of the pageant, their passion for the perfect performance begins to blossom into something more.

    Knights of blood and of war bring forth the very worst that Medieval brutality has to offer, but in that darkness, there is a ray of hope. Women of brightness shine the most when confronting the darkness within men. Be shocked at nothing within the pages of this collection, for these novels will take you into the blackness and back again, where love reigns supreme, even over evil.Romance comes in many shades, in many ways.This set contains:DarkWolfe – A de Wolfe son puts a tragic past behind him and finds love with an enemy.DarkMoon – A special ops knight finds an unexpected romance. Will it cost him a life-long friendship?Dark Steel – A happenstance creates a new duke – who falls into a surprising romance.The Dark Lord – The darkest lord of all finds a woman to tame his vicious ways.Guardian of Darkness – A noble knight and a Scottish hostage find love amidst a web of royal lies.The Dark Lord’s First Christmas – Bonus book! The Dark Lord discovers the meaning of Christmas.The original Medieval Romance novels with no cliffhangers, no cheating, and always with a Happily Ever After.

    In this book you get 6 classic BWWM stories in 1 - that's 828 pages of interracial goodness! All of the books in this bundle can be enjoyed as stand alone stories. That said, all have further parts in the series, so if you like one more than the rest you can pick up more books with the same characters when you're ready. Books in this collection are: 1. My Russian Dream: When she woke that morning, the last thing Sophie expected was to not only meet the man of her dreams, but to enter into a fast moving whirlwind romance with a mysterious Russian billionaire. Will it all be too much for Sophie? Or will this be her dream playing out like she's always felt she deserved? 2. Passion Abroad: Have you ever felt like you just need to get away from it all? Well that's exactly how Erica feels, and she's going to do something about it! The tale of a holiday romance which turns into a round the world trip with a passionate and loving new partner. 3. Home Is Where The Heart Is: When a handsome English billionaire is looking for homes to add to his portfolio, Julie is assigned the job of helping him out. But will this billionaire have another reason for his interest in her? 4. Find Me Online: After filtering through a ton of pervs on a popular interracial dating site, Cherelle finally finds someone who catches her eye. But is there more to her catch Michael than she originally realizes? And will he be the man she is looking for? 5. Is Mr White Mr Right: One of the original BWWM books, and largely held as a classic in the genre. Natasha Black is a strong African American woman, who has always been career focused and level headed. Nothing has ever been able to knock her off her game... until now! Enter 'McDreamy', the hunk of a boss at her new dream job. Will she be able to stay career focused while getting advances from possibly the man of her dreams? 6. My Billionaire Cowboy: What does a fashion stylist and a fashionably challenged cowboy have in common?! You're about to find out... Kate is the proud owner of her own fashion boutique. Bruce is a successful business man who now spends his time on his passion: working his ranch. When fate brings these two opposites together, there's no denying there's something there. But is Kate at a point in her life where she is willing to throw caution to the wind and allow herself to be swept off of her feet by an unexpected love? Authors of these books: J A Fielding, Esther Banks and Cher Etan; all authors from Saucy Romance Books. To see more great stories by us, simply search BWWM Club on Amazon Kindle. Suitable for over 18s only due to all stories having scenes of a sexual nature.

    Six Edge of Your Seat Thrillers. Six Books at a Discounted Price. Death Unholy (Book 1) - All that remained were the man’s two legs and a chair full of greasy and fetid ash. Little did DI Keith Tremayne know that it was the beginning of a trip into the murky world of paganism and its ancient rituals. ‘Do you believe in spontaneous human combustion?’ Inspector Tremayne asked his sergeant, Clare Yarwood. Death and the Assassin’s Blade (Book 2) - It was meant to be high drama, not murder, but someone’s switched the daggers. The man’s death, in plain view of two serving police officers. A summer’s night, a production of Julius Caesar among the ruins of an Anglo-Saxon fort. The assassination scene, the man collapses to the ground, Brutus defending his actions, Mark Antony’s rebuke. Death and the Lucky Man (Book 3) - Sixty-eight million pounds and DEAD! Someone had once told Detective Inspector Keith Tremayne that some people were lucky and some weren’t. Tremayne knew only one thing: the man lying dead in a pool of blood had qualified on the lucky after winning the lottery, but now his luck had run out. Death at Coombe Farm (Book 4) – A warring family. A disputed inheritance. A recipe for death! If it hadn’t been for the circumstances, Detective Inspector Keith Tremayne would have said the view was outstanding. Up high, overlooking the farmhouse in the valley below, the panoramic vista of Salisbury Plain stretching out beyond. The only problem was that near where he stood with his sergeant, Clare Yarwood, there was a body, and it wasn’t a pleasant sight. Tremayne had never been keen on farms, and especially horses, although Clare loved them. Tremayne assumed she wouldn’t be so fond of the one that trampled Claude Selwood to death. Death by a Dead Man’s Hand (Book 5) - A murdered brother. A missing treasure trove of stolen gold bars. A family dying in the hunt for it.! Ethan Mitchell knew the exact amount of time since his arrest for murder: eighteen years, five months and three days. After so long in prison, many things confused him on his release, but one thing he was sure of was that people do not come back from the dead. However, one month before his release from prison for the murder of a man, he had received a letter. It had only two sentences. Time will not save you. St Mark’s Church, three in the afternoon, the first Wednesday after your release. He had recognised the writing. After all, hadn’t they grown up together. The signature was unmistakable: it was his brother Martin’s. But that’s not possible, Mitchell thought. I killed him, spent seventeen years in prison for his murder. A voice echoed through the church; Ethan felt the hairs on the back of his neck stand up. ‘Martin, it can’t be,’ Ethan said. ‘You’re dead. I killed you.’ At ten feet from Ethan the man reached into his right-hand jacket pocket. He levelled the gun that he taken removed and emptied three bullets into Ethan, the noise echoing around the church. Death in the Village (Book 6) - A woman with a venomous tongue, dead and hanging from a beam in her garage! Nobody was sad that the woman was dead, and she’s not the last to die. DI Tremayne sees a pattern developing, which can only mean one thing – more deaths.

     ABOUT THE SHORT STORY’S PRICE: Hello, you lovely people. Odd to talk about money straight up, but I know that some of you might be thinking, £1.99/US$2.99/CDN$3.99/A$3.99 is a lot for a short story. Let me explain how it works in the UK. A rate of 20% VAT (Value Added Tax) applies to eBooks. This doesn’t apply to ‘real’ paper books. That means 33p of the £1.99 goes straight to the British government. Amazon takes around 2p to deliver the story to your Kindle, then takes another 48p as its cut. The remainder, £1.16, goes to me. That's not a great deal, I hope you agree. A roughly similar story applies in foreign territories. In these times of falling sales, and authors losing their contracts, and only one in seven traditionally published authors being able to write fulltime, stories like this are a vital way of YOU supporting the authors whose books you enjoy. So THANK YOU for your support! Think of it in terms of a pint of beer or a cup of coffee: they cost £2-4, depending on where you live in the UK. This story will give you more enjoyment (I think!) than either of those things, and last for a longer time, and cost you less money. This is the third time I have self-published a short story. (Massive thanks here to Pete Simpson, who designed the cover for me!) It’s been an exciting project since the day I did the poll on Facebook, asking you lovely people which of my characters you wanted me to write about. Centurion Tullus won out, narrowly, and this is the result. The one hundred and something people who backed the Kickstarter campaign got to read this story almost 7 months ago, but now you can too. Oh, what's it about? The war of the Batos, or the Pannonian War, which took place between AD 6 and 9, a general emergency that had almost 100.000 legionaries sent to modern-day Croatia to sort out the rebels. Enjoy the story, and please email me if you have any questions about it or anything else – ben@benkane.net Ben

    An illustration program supports the concepts and theories discussed.

    Known for its balanced coverage of the 3 perspectives, this text continues to encourage students to think about their world with a sociological imagination. Through its strong coverage of globalization, race and ethnicity, careers in sociology, and current topics like mass media and social policy, Sociology provides students with knowledge they can use on campus, at work, in their neighborhoods, and in the global community. The new 12th edition features updated sections in various chapters reflecting recent sociological changes like the impact of the current economic downturn on social class and the global culture war. New Research Today boxes provide students with relevant examples of sociological research.