Book picks similar to
Knock Your Socks Off Service Recovery by Ron Zemke


business
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leadership-thinking
non-fiction

Where There's a Will: Who Inherited What and Why


Stephen M. Silverman - 1991
    In Where There's a Will, Stephen M. Silverman shows just how different with a peek at the wills of the richest, most celebrated people of all time, and he provides the intimate scoop on what their heirs had to say about it. Discover what secret pact Clark Gable made in 1942 and took to his grave - only to be exposed when his will was read. Learn why it took more than a year for Liza Minnelli to raise the $37,500 needed to bury the ashes of her mother, Judy Garland, and what treasures were left to the heirs of Babe Ruth, James Dean, John Jacob Astor, Ernest Hemingway, and Ayn Rand once those wills cleared probate. From Marilyn Monroe and Andy Warhol to John Lennon, Jim Morrison, John Steinbeck, Rita Hayworth, and Jack Dempsey, Where There's a Will . . . is an utterly engrossing read sure to captivate tycoons and gossip addicts alike with its fascinating tales of how the other half bequeaths.

Retire Your Husband: A Millionaire Mom's Guide To Replacing Your Spouse's Income Through Network Marketing


Kami Dempsey - 2013
    Whether you're still thinking about starting your own business or wanting to get back into it after an unsuccessful prior attempt, these millionaire moms will teach you how to identify your own unique, God-given talents to build a business that provides a legacy of freedom and wealth for your family for years to come. If you want to stop trading your time for money and want to start spending more time with the people you love, this book is for you. It doesn't matter if you have any experience in sales, what education you've had, or how old you are--if you're willing to spend a couple hours reading this book and you can commit to doing the exercises within, we know you will be successful with your own business. If you're ready to start creating a residual income that will serve you for a lifetime, we're ready to show you how!

Gang of One


Gary Mulgrew - 2012
    Initially known as the 'Enron guy', Mulgrew attempts to survive the prison gang culture and preserve his own sanity. Driven by his desire to return to his son in England, he is increasingly haunted by the heart-breaking disappearance of his daughter. Meanwhile the dangers around him grow ever closer.Told with wit and humanity, GANG OF ONE, reveals a man constantly confronted by the moral and physical challenges of prison life in America, where evryone is encouraged to turn their back and 'see nuthin'

Mourinho


José Mourinho - 2014
    In the legendary manager's very first book, and in his own images and captions, Jose Mourinho charts the peaks and troughs of the opening fifteen years of what has been a stellar rise to the summit of the global game.Through more than 120 personally selected images (some of which are exclusive to the book), fans will relish an intimate and unmissable opportunity to understand and further appreciate this giant of the sport.

The Heart of Success - Exclusive Chapter


Om Swami - 2019
    Drawing from his years of experience as a serial entrepreneur who built and nurtured a number of startups into multi-million-dollar enterprises, bestselling author Om Swami opens up in this book like never before. The Heart of Success is yet another masterpiece from the monk who actually sold his Porsche and picked up a pen for a living. No matter who you are—an entrepreneur or an aspiring one, a management graduate on your first internship or a seasoned manager—by the time you finish reading this book, you will be better equipped to succeed in business and life as well as handle the responsibility that comes with success. With plenty of humor and anecdotes, find out what it takes to be successful, no matter what.OM SWAMI has touched the lives of millions around the world through his bestsellers on spirituality and wellness. An MBA from University of Technology, Sydney, he has built and exited multi-million dollar businesses. An unconventional monk, he’s the brain behind the fastest-growing meditation and kindness movement in the world: Black Lotus. Om Swami writes on his blog, os.me, twice a month, and stays away from all forms of social media.

Indian Innovators


Akshat Agrawal - 2015
    Each innovator comes from diverse backgrounds from those who hold a PhD to those who have had no formal education! Despite this difference, what unites them is their passion for innovation, the grit with which they have fought adversities and their vision for a better world.Each story celebrates the triumphant spirit of these determined individuals in a society that places little incentive on innovation. These innovators have resolved to break the status quo in the Indian innovation landscape!

Top 50 Villains (Horrible Histories)


Terry Deary - 2016
    From gangs of gangsters to maniacs who massacre, meet the biggest baddies in history and discover how they tortured and terrified their way to the top. Find out whose savage speciality was nostril-splitting, which evil emperor served up guts in gold dishes, whose axe-murdering antics were turned into a ballet and much more. It's all you need to know about villains - all the gore and more!

The Daily Grind: How to open and run a coffee shop that makes money


Andrew Bowen - 2015
    Andrew & Claire are hugely experienced in the industry, and more importantly over several locations. So make sure you read it with a marker pen in your hand. Take all of their advice - it might just prevent you from making some very expensive mistakes.’John Richardson - The Coffee Boys‘Straight forward, independent, no-nonsense advice is not easy to find.This is a must read book for every budding and existing coffee shop entrepreneur. Even if you do not own a coffee shop, read it for great business advice.’Martyn Herriott - Beverage Standards AssociationAndrew & Claire Bowen opened their first franchised coffee shop in 2007, after leaving senior roles in retail and healthcare. Within eighteen months they had opened three outlets and had over £1m turnover. In 2011 they developed their own independent format, which they continue to run. They support coffee shop owners worldwide as founders of Café Success Hub.

Get The Job You Really Want


James Caan - 2011
    Now in Get The Job You Really Want James brings his experience to bear to help everyone from recent graduates to CEOs in their hunt for their dream job, from identifying the opportunity to making yourself stand out at interview and finally closing the deal on the job offer, Since publishing the first edition James has been inundated with testimonials from real readers who have used the tricks and tools in this definitive guide to jobhunting to finally land the job that they really wanted.

Get Rich in Real Estate: Your Step-by-Step Guide to Acquiring Properties in NYC


Elliot Bogod - 2019
    The author, Elliot Bogod, is a Founder and Managing Director of Broadway Realty, a real estate brokerage in Manhattan. With over twenty years experience, Elliot has sold over $2 billion in New York real estate. In this book, you will find: • A list of “magic words” often used in real estate investment, with clear and detailed explanations • Methods for evaluating the locations for your investments, using vibrant Manhattan neighborhoods as an example. • Review of different types of residential investments: condominiums, co-ops and townhouses • Detailed advice on investing in various types of commercial real estate: retail locations, offices, restaurants, hotels, garages and others • Multiple strategies, tactics and techniques for building wealth through your investments • Clear and concise information on mortgages, taxes and laws • Methods for achieving success through managing a team of experts working for you

Scraps to Snacks: A Cookbook for Kids by Kids to Reduce, Reuse, and Re-Eat


Lightsabers Phoenix Squadron Kids - 2015
    Scraps to Snacks is an eBook written by kids for kids and is filled with recipes made from food scraps normally thrown in the trash.Surprised by the fact that 31% of our food goes into the landfill, the Lightsabers Phoenix Squadron robotics team created a fun cookbook featuring delicious recipes for treats made from tidbits normally trashed.The kid friendly recipes in Scraps to Snacks encourage recycling of crumbs to cuisine!Scraps to Snacks is a recipe for learning to reduce, reuse, and re-eat!

The Deal: Inside the World of a Super-Agent


Jon Smith - 2016
    . . an in-depth excavation of the murky and mysterious world of football business. Smith's candid and often shocking book reveals the true workings of football business that take into account things few of us even could even imagine . . . The Deal answers some of those questions and leaves you wanting more. It is an educational tool that most fans could do with researching' Joe Short, ExpressFootball analysis has grown at the same exponential rate as the sport's popularity and yet one of its most intrinsic elements remains tantalisingly opaque: the role of 'agent'. The Deal is a unique and fascinating perspective into the business of sports management through the eyes of 'Mr Football', 'super-agent', Jon Smith. 800,000 watch their professional football team play each week and TV pulls in audiences of around 600 million. Despite these phenomenal figures, the complex money-making scene behind sport is one of its biggest mysteries. The Deal will be an unprecedented insight into this world, showing what goes on as players and big money change hands. The Deal is also the story of one of the shrewdest and most successful businessmen of our time. Documented through Jon's personal rollercoaster of high-flying success to near bankruptcy, the book's over-arching narrative will offer an inspiring personal journey as well as insider knowledge of brokering deals at a high level and under extreme pressure. The Deal will appeal strongly to buyers of business books as well as a significant number of sports fans interested to know what goes on in the back room of their favourite sport.

Cracking the Amazon Interview: A Step by Step Guide to Land the Job


Misha Yurchenko - 2018
    This makes the interview process transparent and easy to prepare for because we know many of the themes they will cover and questions they will ask. Imagine if your teacher in university told you most of the questions that were going to be on the test beforehand - all you would have to do is practice. Consider this book your study guide. As a result of this structured interview process, many job seekers who do poorly in interviews simply do not spend enough time preparing. And often, the ones who do spend time preparing do not spend enough time focusing on the right things. I compiled information about the Company’s interview process, questions, and techniques that have been most successful for former applicants (current Amazon employees). This mini-guide will walk you through what it takes to get through an Amazon interview, step by step.  All you have to do is read and prepare. What’s in the book: -How to supercharge your resume and tailor keywords to get noticed by Amazon hiring managers -Tips to answer Amazon's behavioral interview questions  -A breakdown of Amazon's famous 14 leadership principles  -Understand the Amazon business model (the "flywheel") and how it relates to the interview -Common pitfalls and how to avoid them  -Perspectives from Amazon hiring managers across the world -And much more! —— “Amazon.com receives thousands of resumes every week, from talented people all over the world. Our challenge is to find the very best and recruit them into one of the many challenging positions we offer. Setting the bar high in our approach to hiring has been, and will continue to be, the single most important element of Amazon.com's success. During our hiring meetings, we ask people to consider three questions before making a decision: * Will you admire this person?
 * Will this person raise the average level of effectiveness of the group they're entering? 
 * Along what dimension might this person be a superstar?” 
 Jeff Bezos, Amazon Founder and CEO

Stupid 911 Calls (Volume 1)


S. Schell - 2011
    A collection of 45 ridiculous 911 emergency calls, submitted by 911 Call Center Operators across the U.S.Dedicated to you, the Taxpayer who funded these calls.Note: A quick 10-minute read of humorous quotes from real calls.Just enough for a grin of the day!

Life with an Autistic Son


B's Dad - 2013
    He did not crave my company, cling to and cuddle me endlessly. He showed no need to bond with me, his father, and we did not. He exhausted me, he frustrated me and he scared me. I came to dread coming home from work sometimes, or those moments when it was my turn to wrestle him into bed and begin the long struggle to settle him. I said things that will forever haunt me, like “What is wrong with that child?” and “Is he always going to be this annoying?” What I didn't know then was that he was autistic.When that realisation came, so did the beginning of my mission to understand my son, and to understand autism. This book chronicles that search for understanding and answers. It documents one parent’s attempts to come to terms with, and accept, his child. It is raw and real, sometimes confused and frightened but also, I’d like to think, written with warmth and love and an ability to smile through difficult times.This book is for anyone starting out on a pathway with their child that they did not expect. It’s also for people who, like me, are a little further down that road but still learning, still asking questions and still getting it wrong sometimes. You are not alone.