Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    100% of author profits from this edition of the book will go to The Trussel Trust, a charity that supports 1,200 UK food banks and provides emergency food and support to people locked in poverty, people who need help more than ever at this time.

    She is addicted to the feeling of being on stage, looking out at expectant, up-turned mouths, waiting for the first laugh to hit. A first laugh that will not happen unless she creates it. But Brenda is clueless. The on-off girlfriend of a prolific comedian, it is only after she realises his best stage material consists of recycled versions of her own restless, smart-arsed energy that she begins to wonder whether she might be better off keeping her jokes for herself - and so she finds herself making her very first walk to the mark on stage in front of a bare brick wall, with just a spotlight and a PA system for cover, wondering what we all wonder from time to time: am I funny? A book as much about the thrill of performance as it is about what goes on when the microphone is switched off, Brenda Monk is Funny is a blackly humourous and devastatingly candid snapshot of the reality, the brutality and fragility of the comedy industry from an exciting new voice in fiction.

    When the system begins to misfire under the workload, the ill-equipped representatives of God and the Devil tasked with managing the process are given an ultimatum. Fix The Afternet or go back to your previous afterlives. They begin an odyssey through the hordes of souls awaiting judgement and the oblivious living in search of a solution. Rich in comic detail and populated with characters real and imagined from throughout time, their quest is never going to be straightforward…

    That is what troubles animal-phobic, robotics engineer Smith who just got married. He learns that his bride’s dream is to have a farm where there are lots of animals and she can rescue ex-race horses to retrain and find them new homes. But according to a Meyers-Briggs Personality Test that they took for fun, their marriage is doomed. There is only one problem: the newlyweds took the test after the wedding. Whether Smith is chasing a cow named Pork Chop through the woods with a rope, getting locked in a tack room by the family pony, being snubbed by his wife’s dog, or unsuccessfully trying to modernize their barn using the latest technology, the odds are stacked against him. It seems like everything with four legs is out to get him. Will the animals win, forcing Smith to admit defeat, or will he fight to keep his family and the farm together? Enjoy the true, warm, and frequently hilarious stories of Smith’s journey along the bumpy road from his urban robotics lab to a new life on a rural Virginia farm.

    No other contemporary humorist knew the South so well, loved it so passionately, or wrote about it so vividly.

    This is a journey which takes him across the world and back to a triumphant homecoming in Liverpool. But despite the laughs, the real journey in this tale takes him all the way - from a boy to a man.

     The true story of how mildly successful guitarist and New York Times writer Dan Crane relinquished his instrument and became Björn Türoque (pronounced "b-yorn too-RAWK"), the second greatest air guitarist in the nation. This exploration of the international air guitar sub-culture addresses the issue of dedicating oneself to an invisible art in order to achieve the ultimate goal of "airness"-that is, when air guitar transcends the "real" art that it imitates and becomes an art form in and of itself.

    Both are pretty easy to put off as they're very expensive and tend to wreck your house.' Stand-up comedian Sam Avery (aka the Learner Parent) started his award-winning blog when his twin boys were born. A million nappies, Peppa Pig episodes and a lot less sleep later, he shares all the lows, highs and hilarious in-betweens of his experiences of first-time parenthood in this, his highly anticipated first book. Sam's honest, messy and laugh-out-loud account of trying for a baby (which transpired to be babIES) and figuring out what to do with them once they arrived - right up to the toddler years of talking, walking and tantrum-ing - will have you crying with laughter between your own nappy changes and nursery runs.

    George MacDonald Fraser is the author of the "Flashman" novels.

    So which does he choose? Despite his love of basalt, he chooses the career that teaches him how to kill... and sh*t in plastic bags.Knowing his weak body will have to shape up to complete thirty weeks of commando training, Mark prepares for the Royal Marines by sleeping in his shed wearing only plastic bags. He braves pain by ordering his mate to attack him while trapped in a sleeping bag. He starves himself in a stupid urban survival exercise, turning down the offer of crispy pancakes from his bewildered mother.He is ready.Some might say for the nut house...Often hilarious and yet shockingly sobering, this is the true story of a boy who joins one of the world's most elite military units with only naivety and incompetence equalling his will to succeed.'A cover to cover laughathon' - SOLDIER MAGAZINE

    The book also includes some of her best fiction pieces.

    The laughter continues to flow in Gina Kirkham's brilliant sequel to the hilarious Handcuffs, Truncheon and a Polyester Thong.Our hapless heroine, Constable Mavis Upton, is preparing to walk down the aisle with her fianc� Joe, but has to deal with her temperamental teen daughter, as well as investigate a serial flasher on a push bike.Throw a diva drag queen into the mix and you can expect more marvellous Mavis mishaps...Revel in Gina Kirkham's humorous, poignant, and moving stories of an everyday girl who one day followed a dream.