Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Seeking to highlight the hypocrisy of their politicians on Brexit four friends armed with nothing more than ladders, roller brushes and a treasure trove of damning statements from their leaders slapped up the politicians' biggest lies on billboards around the country. This guerrilla operation wasn't easy, but it wasn't long before the British public enabled them to take things into their own hands - and the rest is history. Leave the EU or remain? An apparently simple question divided the nation in historic fashion. Many believed the words of these politicians. By putting up their quotes as billboards, self-styled 'Led By Donkeys' had clear intentions - to compare the promises that have been made across the years with the damning reality.

    In Them, journalist Jon Ronson has joined the extremists to track down the fabled secret room.As a journalist and a Jew, Ronson was often considered one of "Them" but he had no idea if their meetings actually took place. Was he just not invited? Them takes us across three continents and into the secret room. Along the way he meets Omar Bakri Mohammed, considered one of the most dangerous men in Great Britain, PR-savvy Ku Klux Klan Grand Wizard Thom Robb, and the survivors of Ruby Ridge. He is chased by men in dark glasses and unmasked as a Jew in the middle of a Jihad training camp. In the forests of northern California he even witnesses CEOs and leading politicians -- like Dick Cheney and George Bush -- undertake a bizarre owl ritual.Ronson's investigations, by turns creepy and comical, reveal some alarming things about the looking-glass world of "us" and "them." Them is a deep and fascinating look at the lives and minds of extremists. Are the extremists onto something? Or is Jon Ronson becoming one of them?

    What Dave Barry did for American history in Dave Barry Slept Here and for getting older in Dave Barry Turns Forty, he does for everything else in America! Tupperware ladies, eighties people and leisure-concept salesmen beware: Dave Barry is on the loose and no one is safe!

    Bush and visitors included)! In these 128 pages, President Trump is mercilessly mocked, relentlessly ridiculed and savagely satirized. The book features MAD's best reprinted material with the sharpest satiric shots at "The Donald," comically chronicling his rise from obnoxious businessman to really obnoxious reality show host to uber obnoxious "Commander-in-Tweet." Please note: MAD will not offer refunds on this book when Trump is impeached!

    This book and soon-to-be-released private tapes are sure to bring the extent of Bruce's influence into sharp focus. Photo insert.

    It is filled with dozens of humorous tales of musician antics and concert meltdowns. Outsiders are rarely allowed such access, but at last you can have your own personal tour of the mystical and magical realm of professional orchestras and the people who play in them. "Real Men Don't Rehearse" was written by Justin Locke, who spent 18 seasons as a professional freelance double bassist in Boston. He played with the Boston Symphony and the Boston Pops, as well as for ballets, operas, and Broadway shows. He is also well known in the symphonic world as the author of "Peter VS. the Wolf" and "The Phantom of the Orchestra," which are internationally acclaimed programs for orchestra family concerts. This is the perfect gift for your favorite music lover! This is a book no musical library should be without!

    It is the first children’s book that demonstrates what not to say after a natural disaster. On September 19, 2018, Donald Trump paid a visit to New Bern, North Carolina, one of the towns ravaged by Hurricane Florence. It was there he showed deep concern for a boat that washed ashore. “At least you got a nice boat out of the deal,” said President Trump to hurricane victims. “Have a good time!” he told them. The only way his comments would be appropriate is in the context of a children’s book—and now you can experience them that way, thanks to the staff of The Late Show with Stephen Colbert. Whose Boat Is This Boat? is an excellent teaching tool for readers of all ages who enjoy learning about empathy by process of elimination. Have a good time!

    Who Stole My Spandex? is a witty selection of stories from Doyle’s madcap world of menopausal pitfalls, wardrobe malfunctions, and a family full of pranksters. This clever compilation includes laugh-out-loud pieces like "Queen of Klutz,” "One Size Fits None," and "Hands off my Egg Roll!" From couples' colonoscopies to nightmare holidays to disappearing spandex, no topic—no matter how crazy or unimaginable—is too taboo. With a heavy dose of self-deprecating humor, and a dash of sentiment, this marvelous collection of anecdotes will resonate with anyone who’s ever felt the call of nature at exactly the wrong time. Welcome to the nuthouse that Marcia Kester Doyle calls home.

    Here, featuring gloriously pseudo-scientific diagrams and the inimitable writing style that made footballcliches.com a smash hit, they are covered in all their glory.

    Over 15,000 sold! Relive some of the most hilarious moments in television with the SCTV troupe.

    She croons over sweatpants. She finds the secret cause of romantic obsession. She hates Rush Limbaugh. She finds the hilarity in feminism. She shops for a new city for us to live in, away from Bible-thumping homophobes but near some trees. She finds romantic tranquility and gets bored. And her love affair with dogs gets to the point where we may have to perform an intervention.

    . .On April 15, 1865, Abraham Lincoln updated his status: "Taking the missus to the theater"God and Stephen Hawking trolled each other in a comment war over the creation of the universe?Alexander the Great "checked into" all the countries he conqueredIrreverent and clever, The History of the World According to Facebook goes back through time, from the beginning of the world to the present, to cover all the major events and eras of human history, such as the Renaissance, the Industrial Revolution, and the Information Age. Filled with hundreds of actual figures from across the centuries and thousands of invented statuses, comments, and actions lampooning Facebook users’ penchant for oversharing, abbreviation, self-importance, and lazy jargon, The History of the World According to Facebook defies all attempts at taking the multi-billion user social media platform SRSLY. It is the funniest parody of history and the dawn of man since, well, the dawn of man.

    We all know one! They like to groan and grumble, offering their own commentary on the shortcomings of modern life. Whether it is queues at the supermarket, the state of the health system, the price of a pint these days, the hairstyles of teenagers, or the number of Maltesers you actually get in a bag, there is always something that will get their goat. 'The Grumpy Old Git's Guide to Life' is a hilarious celebration of all these grumps, how to identify one, what exactly they find so irritating and why we find their rants quite so amusing.

    Our governments are corrupt and the opposing parties pointlessly similar. Our culture is filled with vacuity and pap, and we are told there’s nothing we can do: “It’s just the way things are.”   In this book, Russell Brand hilariously lacerates the straw men and paper tigers of our conformist times and presents, with the help of experts as diverse as Thomas Piketty and George Orwell, a vision for a fairer, sexier society that’s fun and inclusive.   You have been lied to, told there’s no alternative, no choice, and that you don’t deserve any better. Brand destroys this illusory facade as amusingly and deftly as he annihilates Morning Joe anchors, Fox News fascists, and BBC stalwarts.   This book makes revolution not only possible but inevitable and fun.