Patrick Collins, an internationally recognized expert on the subject, offers an original, comprehensive guide to maximizing negotiation skills, whether in a one-on-one encounter or a larger, more formal negotiating session.Collins explains what negotiation is and isn’t (“negotiation is not confrontation”) and discusses ways to overcome the fear of negotiation, strategies for gaining the upper hand by manipulating the environment, and tactics tailored to negotiation type. What he offers is much more than just a guide to “magic words” or a collection of case studies; Collins provides a hard-working handbook on assessing situations and pinpointing the appropriate techniques for any given circumstance. There’s great real-life advice, including details on how to negotiate at restaurants and hotels. The tips are often surprisingly, almost shockingly simple and logical—such as the suggestion to get in line behind a belligerent customer to boost your own chances for success. Readers will come away with a set of “guerrilla negotiating” tactics, and a better understanding of:• when to continue talking and when to walk away• how to identify words that sabotage your best efforts• how to identify cultural customs that will smooth the process• how to bluff for maximum effectivenessEach chapter concludes with “key thoughts” that summarize the main lessons in the preceding pages.Viewing negotiation as both science and art, Collins will help executives, managers, and almost anyone master the skills to have the upper hand in any situation.

    However, it's not the adversity, but how we react to it that will determine the joy and happiness in our lives. During tough times, do we spend too much time feeling sorry for ourselves, or can we, with gratitude...learn how to dance in the rain?It almost sounds too simple to feel important, but one word...gratitude, can change your attitude, and thus your life, forever. Sarah Breathnach said it best..."When we choose not to focus on what is missing from our lives but are grateful for the abundance that's present... We experience heaven on earth."Mac Anderson and BJ Gallagher have written a classic on "the awesome power of gratitude." No matter what your circumstances are, you cannot read this book and not feel extremely blessed.Learning to Dance in the Rain is an inspiring and beautiful book full of wonderful stories, quotes, poems and insight to help you reflect on the positives in life. A wonderful book to give to someone in need of encouragement - it can take you from feeling down to feeling blessed.

    During a police investigation (concluded in 1996), however, the author admitted that his claims were untrue. The investigation proved that the book was fraudulent, that the purported SAS "execution squads" did not exist, and that the book is not a memoir but a "work of fiction."'Paul Bruce' was the pseudonym of Paul Inman, a former mechanic in the British Army's Corps of Royal Electrical and Mechanical Engineers, and he was never a member of the SAS (Special Air Service). 'The Nemesis File: The True Story of an SAS Execution Squad,' therefore, is a work of sensational fiction which only served to exacerbate the sectarian divide in Northern Ireland through which Inman and the publisher (John Blake, a former tabloid editor) could financially profit.

    From the best-selling author of Liverpool Daisy and Three Women of Liverpool.A BOOK WHICH WILL MAKE YOU LAUGH, CRY, AND HAVE YOU ABSOLUTELY GRIPPED TILL YOU FIND OUT WHAT HAPPENS.CANADA 1960sMeet Mrs Olga Stych, daughter of an immigrant Ukrainian pig farmer. She has finally made it to the top of the social order in Tollemarche, a small town in Canada’s Bible Belt.But to get there, she has not only had to see off her most determined rival, she has neglected her son Hank. He’s a latchkey kid.As a member of the Committee for the Preservation of Morals, Olga mounts a passionate campaign against the latest ‘immoral’ bestseller. But the author of the book turns out to be her own son Hank…Olga’s fall delights her rivals. And throughout the whole affair, Hank continues to draw strength and support from the one woman who has believed in his work and inspired his love…WILL HER RISE AND FALL SHOW HER ANYTHING ABOUT WHAT REALLY MATTERS IN LIFE?

    He discovered his spiritual gift at the tender age of four and now dedicates his life to helping others tune in to their own intuitive talents. In this book, Kyle teaches readers how to connect with the angels and bring their divine, loving presence into all areas of life for powerful transformations. You will learn:• how to connect to your own guardian angel• how to see, hear and feel the presence of the angels• ways to communicate with the angels and powerful methods to seek their help• how to receive messages from the angels and truly trust their guidance• the different types of angels and their role in each area of your lifeThis title was previously published as Angels (Hay House Basics series).

    No, you shouldn't be e-mailing out hundreds of résumés. Begin the search with a professional mind-set—get organized, and set yourself up with business cards, a respectable e-mail address, and a working cell phone. The importance of networking and the rule of three—try to make three e-mails or phone calls a day, but never more than that. The "elevator speech"—hone your pitch to the length of an elevator ride and be prepared to use it at the most unexpected times. The art of writing cringe-free cover letters and killer résumés—from timelines, hooks, and grammatical do's and don'ts to why you should never use the phrase "References available upon request," never include your GPA, and never, ever make a typo. How to dress for an interview, including why to put on your business clothes when interviewing at home, over the phone. Things to be honest about: citizenship and past salary range. And things not to say: "I want this job because I need health insurance." Then once you're in, how to negotiate salary, what to expect in a review, and basic first job common sense: take initiative, be humble and helpful, never use your boss as a confidant, and always say "I'll find out" instead of "I don’t know." Now you're on your way.

    Knitting being so often sought, as an evening amusement, both by the aged and by invalids, a large and distinct type has been adopted, -as affording an additional facility. The writer feels confident in the recommendation of "My Knitting Book," and humbly hopes it may meet with the same liberal reception that has been accorded to her "Hand-Book of Needlework." The numerous piracies that have been committed on her last mentioned work, have been one inducement to publish this little volume; and from the low price at which it is fixed, nothing, but a very extended circulation, can ensure her from loss. Some few of the examples have been selected from the chapter on knitting, in the "Hand-Book."

    It provides up to date information on structural properties, the processing of materials and their applications.

    He tells his life story, from growing up in the Midlands to all the excesses of glam rock, and is currently busy carving out a new career for himself in the TV sitcom, The Grimleys.

    We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.

    Acclaimed illustrator Keri Smith encourages journalers to engage in "destructive" acts-poking holes through pages, adding photos and defacing them, painting with coffee, and more-in order to experience the true creative process. Readers discover a new way of art and journal making-and new ways to escape the fear of the blank page and fully engage in the creative process.

    The Buddha in Me, the Buddha in You combines the tried-and-tested wisdom of Nichiren Buddhism with the best of popular psychology and personal development, making this a brilliant guide to how life works, and how to get the most from it.Nichiren Buddhism differs from other Buddhist schools in its focus on the here-and-now, and places great importance on individual growth as the starting point for a better world. This, combined with powerful techniques such as NLP, mindfulness, journalling and coaching, makes The Buddha in Me, the Buddha in You the quintessential handbook for happiness.'Buddha' simply means someone who is awakened - yet while Nichiren Buddhists will find fascinating insights into their practice, there is no need to follow a spiritual path to benefit from this book. Through his experience as an internationally acclaimed life coach and practising Buddhist, author David Hare shows us how to wake up to our own potential and that of those around us – to discover everyday enlightenment.

    Not just keeping his bff from buying every skein of yarn in sight, but in clearing her oldest friend’s name of murder.

    Handy pocket-sized edition.

    Paul "Redeye" Chaloner is quite simply a legend of the esports scene. And now, he will use all his years of experience to write the definitive book on the modern world of esports. What is it? What is life like in an esports team? Just how much corruption and cheating goes on behind it all? And what's it like to stand in front of thousands of people, broadcasting to millions over the world, as one team sits on the brink of earning millions? "Redeye" will reveal all.What is competitive gaming, and where did it come from? What makes it so exciting? The bitter esports team and country rivalries, the scandals, the money, the last-minute Hail Mary plays; it's all here, brought to you with the trademark wit--and access--of the industry's most respected and experienced broadcaster. He'll even tell you how to spell it. This is the world of esports according to its most famous presenter.