It is also full of useful things that will help organize your year, including dates, numbers, and pictures of dogs.

    

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

     As seen on ESPN's Cold Pizza Fantasy football -- one of America's most popular, and profitable, virtual pastimes -- became a way of life for sports humorist and author Mark St. Amant. Utterly fed up with never having won his league championship, St. Amant abandoned a successful advertising career to make fantasy football his full-time job, embarking on a sprawling reconnaissance mission to discover what really makes this game, and its 20 million players, tick. Committed is the result of St. Amant's ranting, relentless, and strategic pursuit of his own obsession. In this wickedly funny and deeply informative work, St. Amant offers readers an all-access sideline pass to his wild, unprecedented fantasy football season, and to the hobby itself. From its humble beginnings in a New York hotel in 1962 to a multibillion-dollar business today, from local and online leagues to high-stakes, cutthroat Las Vegas competitions, St. Amant lays bare the facts, figures, and fanaticism of fantasy football in all its multidimensional glory.

    That quixotic quest for understanding has drawn much of the world’s population eastward ever since Buddha first assumed the lotus position, and writer Mara Altman needed to know why. So she flew around the world in search of an answer not only to that mystery, but also to the deeper questions that plague all who yearn to define the meaning of life. What Altman found in her wild, comic 18-day reporting trek across India – a journey that took her on a laborious, 37-hour cross-country train trip, onto a mystical flat rock by the ocean in Pondicherry, and eventually into the emergency room of a cut-rate Bangalore hospital – will make you laugh, learn and ponder. By the end of her epic odyssey, it will also take you unexpectedly and thrillingly close to the pulsing heart of human existence. After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published seven bestselling Kindle Singles, including the #1 bestseller Bearded Lady, and has also written for New York Magazine and The New York Times. Cover design by Adil Dara

    E. Poynor. For less than twenty percent of what you paid for that grande maple-choco-frappa-machacino latte you'll spew out your nose while reading this book, you can learn about an aspect of Alaska most people never think about: everyday life in Alaska. Of Moose and Men: A Skewed Look at Life in Alaska provides a unique insight into the Land of the Midnight Sun, where laughing about the trials unique to the country is better than giving up.

    Now this complete illustrated collection of the commentaries that have aired on NPR?s Morning Edition presents Black?s latest dose of medicine for animal and human alike. Ranging from a riotous account of two cowboys chasing down a cow in the nude to a very touching piece about a rancher who loses his wife to cancer and finds out the true worth of his friends and neighbors, Cactus Tracks & Cowboy Philosophy brings together Black?s best-known and most adored work.

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    Molly gives us his unforgettable encounters with The Beatles, Elton John, David Bowie, The Rolling Stones, Madonna, John Farnham, Bruce Springsteen, the Bee Gees, Rod Stewart, Russell Crowe, Oasis, Beyonce and Prince. As well as the tales that surround his other loves: the Australian cricket team, the St Kilda footy club and the Melbourne Storm."I have a lot of love for the great Ian 'Molly' Meldrum" - Shane WarneNo one has lived a life like Ian 'Molly' Meldrum. And no one can tell a story like Molly.

    It is the follow-up book to Police, Crime & 999, a book which still remains hugely popular today, with over 250 5-star Amazon reviews, and which garnered positive feedback from a number of national publications:‘Everything is included in this warts-and-all account. Very funny’ The Sun‘A treasure trove of a book – a wonderfully informative and addictive read, full of belly laughs’ The Non-Fiction Book ClubWARNING: Contains Humour & Traces of Nuts

     But when one night over a beer his friend suggests they do just that, he surprisingly agrees. It may have been slightly more than just one beer. In his own hapless style, Stevens recalls their adventure; six days of getting lost, scared, wet, tired and more than occasionally drunk.

    Kirkland is a master at finding the small hidden bits of humor in events that the rest of us might just as easily overlook. His goal with his writing has always been to let his readers laugh with him and at him, and by doing so, finding a way to laugh at themselves. His previous books have been called "a must-have for all of us who love to just sit back and laugh." This book follows that tradition.Recipient of the 2006 Stephen Leacock Award of Merit for Humour (Canada.)

    His humor and short fiction appear in various publications throughout the Southeast.

    

    He describes parenting as “a million different gears turning in a million different directions, all of them covered in sour milk.” In this inspiring and unconventional book of essays, he sheds light on the darker yet hilarious side of domestic life.Owning up to all his mishaps and dumbassery, Edwards shares essays on just about every topic fellow spouses and parents can appreciate, including: stupid things he’s said to his pregnant wife, the trauma of taking a toddler shopping, revelations on buying a minivan and the struggle to not fight the nosy neighbor (who is five years old).Clint’s funny, heartwarming account of the terrifying yet completely rewarding life of a parent is a breath of fresh air. Each essay in I’m Sorry...Love, Your Husband will have you thinking finally, someone gets it.