They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

    With conventional solutions failing, a new culture of decision-making is called for. Strategic design is about applying the principles of traditional design to "big picture" systemic challenges such as healthcare, education and the environment. It redefines how problems are approached and aims to deliver more resilient solutions. In this short book, Dan Hill outlines a new vocabulary of design, one that needs to be smuggled into the upper echelons of power. He asserts that, increasingly, effective design means engaging with the messy politics - the "dark matter"- taking place above the designer's head. And that may mean redesigning the organization that hires you.

    I was on my toes towards the final chapters." - Mrutyunjaya J"Puts you on the edge of your seat with mind blowing action sequences" - Ruchika M"Just thought to read a chapter. Honestly I didn't leave a single word until it was finished. In fact every chapter has a new suspense waiting to be unfolded." - Dipesh B"Finished reading it at 4 a.m." - Deepak A"Wow.. what a book. Thrilling from the beginning till the end." - Amazon Customer ___________________________________When the Aadhaar database containing the biometric and financial details of 1.2 Billion Indians is hacked in a ransomware attack, everyone is stunned by the audacity of the crime.Who could have done this? Why? And how?The cyber-terrorists soon send a message. They demand One Billion dollars to unlock the encrypted database. If the demands are not met, the database will be wiped out in seventy-two hours.With the ransom deadline ticking down, the Prime Minister sends a Covert Ops team to China to trace the culprits. But when the team reaches China, they find something shocking.From the rugged mountains of Iran to the teeming crowds of Istanbul to an underwater cat-and-mouse chase below the Straits of Malacca, Operation Dragon Strike is a gripping, breakneck adventure that will leave action thriller fans gasping for breath.Please scroll up and grab your copy now or continue reading below.Armaan slammed on the brakes. The jeep screeched to a stop in front the truck. Nitin leapt out on the move. Armaan flung the jeep door open and flipped off the safety switch of his Glock 17 handgun. The cold steel felt good in his palm. His trigger finger stroked familiar metal. He had been itching for revenge since the moment the terrorists had shot him. Nitin raced to the now stationary truck cockpit. He took in one glance and turned to Armaan."The driver's dead."Armaan swore. These terrorists were goners. He ignored the throbbing in his wounded shoulder and crouched behind the chassis of the truck. The terrorists would be going after the rest of the trucks. He had to stop them. The sound of the terrorists' van increased as it came alongside the truck.Now!Armaan rose out of his hiding place as the van came into view. He kept his hand outstretched and pointed his Glock square at the terrorist driving the van and squeezed the trigger twice. He watched the van driver jerk back as he got hit in the chest, and then slumped down the seat, dead.The van rolled past the truck and came to a stop twenty metres ahead. He had stopped the terrorists from attacking the convoy. But now he faced a serious threat.Armaan watched the masked terrorists barge out of the van, their machine guns glinting under the hot sun. He had just made his day worse. With the van stopping ahead of his position, the truck no longer offered him protection. He was completely exposed. There were six of them, all getting their AK-47s ready to pump him full of lead.Armaan was a split-second away from death...Please scroll up and grab your copy now.

    He makes it to a stagecoach stop and falls off his horse, almost dead, a beautiful young widow nurses him back to health. When everything is going well, Bodeway learns that life can have some unexpected twists...and he solves them with the fast .44 on his hip. Follow Tilghman from his early days as a buffalo hunter out of Dodge City to serving as the Marshal of Dodge, and later the Deputy U.S. Marshal who became one of the Three Guardsmen of Oklahoma to his last arrest in 1924 at age 70. Tilghman wanted to be a successful businessman and tried and failed throughout his life. He always came back to what he did best – enforcing the law. Ride With The Rangers: A Western Duo includes – Zack Bodeway Texas Ranger and The Legend of Bell Tilghman.

    Just the right amount of science. Common sense and rational.” -- Wayne R. The greenhouse effect is always quoted—but that is a METAPHOR. What is the fundamental physical process that drives it? And how exactly does human activity play such a powerful role with it? How did we go from worrying about global warming to climate change…to carbon dioxide (CO2) emissions? "Great book - should me mandatory reading for anyone that uses the term 'Climate Change' " - Amazon purchaser Macsugar Are there gases more powerful and influential in the greenhouse effect than CO2? Yes, by a lot! As you will learn in this book… Why aren’t we spending more time, money, and attention focusing on those? Smart people want to get to the point of a problem and solve it as quickly, inexpensively, and effortlessly as possible. They know about the Pareto Principle, and you will too after you read this book. It is also called the 80/20 rule. What happens when we apply that principle to the global climate change “consensus”? “Thank You! I always thought the numbers were small, but I never took the time to do the math.” -- Mike S. There are many books that are long, technical, and—frankly, irrelevant—on the topic of climate change. Here are the most important questions that nobody has bothered to answer in straightforward, simple and short language, until now: * What are basic facts about our planet’s atmosphere? And what do they tell us about the fundamental physics of climate change? * What are the basic physics and assumptions behind the anthropogenic global warming (AGW) hypothesis or belief? Are they valid? * What element or compound is the single greatest factor in temperature control in our atmosphere? Hint—it isn’t carbon dioxide. How does carbon dioxide compare with this other chemical? "Takes less than an hour to read... A must-read for every official policy-maker at every level... This deserves 6 stars out of 5!" -- Terry Dunleavy (Amazon reviewer) “Brilliant, what a refreshing approach.” -- Christopher K. Before we spend more time, money, and emotional energy on the presumed EFFECTS and CONSEQUENCES of global warming and climate change (things like rising temperatures, rising sea levels, etc., etc.), shouldn’t we all have a BASIC UNDERSTANDING of the FUNDAMENTAL PROCESSES AND PHYSICS of our planet’s atmosphere? If you have any questions, or doubts about that, this book is for you. “Very good. I am a geophysicist.” -- Ben B. Even better, you’ll learn (or re-learn) a very simple and indisputable fact about our atmosphere that makes the entire controversy look ridiculous. Use this information as a test (or a bet) the next time you talk with someone on the “other side” of the climate change debate. “A very useful contribution to bringing sanity and reason back to the analysis of AGW.” – Tom P. The climate change threat is consuming more of our precious time, energy, and resources. So is the debate about what to do about it. Don’t allow yourself be a part of the problem—get this book so that you can be a part of the solution! If you are convinced that AGW is the biggest threat facing our planet, this book has facts and

    The impossible task of knowing God's mind...

    In this e-book you will learn what exactly is needed to run a successful Design Thinking Workshop which is fun and at the same time generates great results. In this e-book Pauline Tonhauser, founder of designthinkingcoach.de, shares her best practices.

    But the ghosts of Madison's war in Afghanistan have wreaked havoc on his life and put his marriage on the skids. Kicked out of home by the woman he loves, Madison wants back in but has much to prove and a lot of trust to regain. His big chance arrives in the form of a case that looks hopeless at first, but Madison never loses faith. In this courtroom drama, the personal and professional become tightly intertwined—Madison fights with all he's got because it's all on the line.

     Daniel Silva is one of the world's most popular writers of thriller and espionage fiction, with numerous novels in various series and collections. As a fan, it can be difficult to keep up! The Reader's Friend reference list for Daniel Silva is a complete list of every Daniel Silva title, and is designed for maximum convenience and functionality. Keeping track of your Silva addiction had never been easier! All of the info you need, and none of the clutter you don't. We're readers just like you, and we know you don't need a lot of junk in your reference list. Our Daniel Silva list is designed to be clean and optimally usable: The info you need, right there where you need it. No flipping back and forth in the table of contents, no scrolling through filler. AND IT'S SO SIMPLE TO USE: Check off the books you've read with a single tap! — Just use your Kindle's built-in highlighter. Instructions are included! Get free updates regardless of how you purchased the list — We update immediately every time a new Daniel Silva title is released, so you'll never be out of the loop! Browse titles BY RELEASE DATE, BY SERIES, or BY OMNIBUS EDITION — Whichever is most convenient for you! For a preview, just click the book cover to the left and "LOOK INSIDE!" EVERY DANIEL SILVA TITLE IS INCLUDED: All titles listed in order of release date Michael Osbourne series in reading order Gabriel Allon series in reading order Stand-Alone novels All Gabriel Allon omnibus editions PLEASE NOTE: THIS IS A TITLE LIST ONLY, compiled for reference purposes to assist readers. No copyrighted material from the titles listed is included. This list is compliant with United States Copyright Office circular 34.

    The thirty-five-year-old lawman has several gunfights under his belt and the scars to show for it. He has dealt with tough cases and tougher crooks with no problems. When multiple murders occur, he finds himself heading a serial sex murderer task force that is statewide. Jack is divided between enforcing the law and vengeance, and things spin beyond his control—almost. Jack has to decide between right and wrong in order to determine what to do about it…

    One of the best ways is to understand users' reasons for doing things. Mental Models gives you the tools to help you grasp, and design for, those reasons. Adaptive Path co-founder Indi Young has written a roll-up-your-sleeves book for designers, managers, and anyone else interested in making design strategic, and successful.

    Williams ** An armed assault force raids the marble halls of the British Museum. The target – the most heinous relic of all time – the last surviving coin of the blood money paid to Judas Iscariot for his betrayal of Christ.For over a thousand years the cursed pieces of silver cut a swath of famine, pestilence and ruinous destruction wherever they were carried. To save humanity from the malevolent power of the coins, the Knights Templar were given a Papal Blessing and sent on a pilgrimage to the holy lands to find and hide the thirty pieces of silver.A sinister organization has unlocked a chilling secret—the ability to control the power of the coin and use it as a terrifying weapon, posing the greatest threat to mankind in history.Sanford Carter, antiquities thief and ladies’ man, has been ensnared by the secret service and forced to execute a daring burglary on their behalf. His mission is simple – steal the coin first.Sarah Hudson, the studious and law-abiding archaeologist who doesn’t believe in curses, only science, is in the wrong place at the wrong time and refuses to hand over the coin or allow Carter to get away with his bold crime.With ruthless dark forces closing in, the brazen thief and the scholarly archaeologist must unlock the hidden history of the coin if they are to safeguard humanity from its evil curse.From the cobbled streets of London to the spectacular volcanic landscapes of Iceland, The Judas Conspiracy sets a cracking pace from the start and never lets up. For fans of James Rollins, Matthew Reilly, Michael C. Grumley, A.G. Riddle, Rob Jones, Matt Rogers, James D. Prescott, Brad Thor, Douglas E. Richards, Clive Cussler and David Baldacci

    

    She claimed the police had inserted a stick inside her… Swaranpreet realised that she had been cruelly violated; He spoke a single sentence but repeated it twice in chaste Punjabi: ‘Please give me a turban? I want nothing else…’ These are voices begging for deliverance in the aftermath of Indira Gandhi’s assassination in October-November 1984 in which 2,733 Sikhs were killed, burnt and exterminated by lumpens in the country. Nilanjan Mukhopadhyay walks us through one of the most shameful episodes of sectarian violence in post Independent India and highlights the apathy of subsequent governments towards Sikhs who paid a price for what was clearly a state-sponsored riot. Poignant, raw and most importantly, macabre, the personal histories in the book reveal how even after three decades, a community continues to battle for its identity in its own country.

    Designers of digital technology products no longer regard their job as designing a physical object--beautiful or utilitarian--but as designing our interactions with it. In Designing Interactions, award-winning designer Bill Moggridge introduces us to forty influential designers who have shaped our interaction with technology. Moggridge, designer of the first laptop computer (the GRiD Compass, 1981) and a founder of the design firm IDEO, tells us these stories from an industry insider's viewpoint, tracing the evolution of ideas from inspiration to outcome. The innovators he interviews--including Will Wright, creator of The Sims, Larry Page and Sergey Brin, the founders of Google, and Doug Engelbart, Bill Atkinson, and others involved in the invention and development of the mouse and the desktop--have been instrumental in making a difference in the design of interactions. Their stories chart the history of entrepreneurial design development for technology.Moggridge and his interviewees discuss such questions as why a personal computer has a window in a desktop, what made Palm's handheld organizers so successful, what turns a game into a hobby, why Google is the search engine of choice, and why 30 million people in Japan choose the i-mode service for their cell phones. And Moggridge tells the story of his own design process and explains the focus on people and prototypes that has been successful at IDEO--how the needs and desires of people can inspire innovative designs and how prototyping methods are evolving for the design of digital technology.Designing Interactions is illustrated with more than 700 images, with color throughout. Accompanying the book is a DVD that contains segments from all the interviews intercut with examples of the interactions under discussion.Interviews with: Bill Atkinson - Durrell Bishop - Brendan Boyle - Dennis Boyle - Paul Bradley - Duane Bray - Sergey Brin - Stu Card - Gillian Crampton Smith - Chris Downs- Tony Dunne - John Ellenby - Doug Englebart - Jane Fulton Suri - Bill Gaver - Bing Gordon - Rob Haitani - Jeff Hawkins - Matt Hunter - Hiroshi Ishii - Bert Keely - David Kelley - Rikako Kojima - Brenda Laurel - David Liddle - Lavrans L?vlie - John Maeda - Paul Mercer - Tim Mott - Joy Mountford - Takeshi Natsuno - Larry Page - Mark Podlaseck - Fiona Raby - Cordell Ratzlaff - Ben Reason - Jun Rekimoto - Steve Rogers - Fran Samalionis - Larry Tesler - Bill Verplank - Terry Winograd - Will Wright