But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures.Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed—for the better.

    David Abulafia's The Great Sea is the first complete history of the Mediterranean, from the erection of temples on Malta around 3500 BC to modern tourism. Ranging across time and the whole extraordinary space of the Mediterranean from Gibraltar to Jaffa, Genoa to Tunis, and bringing to life pilgrims, pirates, sultans and naval commanders, this is the story of the sea that has shaped much of world history.

    Distinctive stone tools belonging to the Clovis culture established the presence of these early New World people. But are the Clovis tools Asian in origin? Drawing from original archaeological analysis, paleoclimatic research, and genetic studies, noted archaeologists Dennis J. Stanford and Bruce A. Bradley challenge the old narrative and, in the process, counter traditional—and often subjective—approaches to archaeological testing for historical relatedness. The authors apply rigorous scholarship to a hypothesis that places the technological antecedents of Clovis in Europe and posits that the first Americans crossed the Atlantic by boat and arrived earlier than previously thought. Supplying archaeological and oceanographic evidence to support this assertion, the book dismantles the old paradigm while persuasively linking Clovis technology with the culture of the Solutrean people who occupied France and Spain more than 20,000 years ago.

    Distinguished by new and impressive voices as well as some of the foremost names in science writing—David Dobbs, Elizabeth Kolbert, and Larissa MacFarquhar among them—this eleventh edition features outstanding journalism from a wide variety of publications, providing a comprehensive overview of the year’s most compelling, relevant, and exciting developments in the world of science. Provocative and engaging, The Best American Science Writing 2010 reveals just how far science has brought us—and where it is headed next.

    Today, however, the entire biblical tradition, including its historical veracity, is being challenged. Leading this assault is a group of scholars described as the "minimalist" or "revisionist" school of biblical studies, which charges that the Hebrew Bible is largely pious fiction, that its writers and editors invented "ancient Israel" as a piece of late Jewish propaganda in the Hellenistic era.In this fascinating book noted Syro-Palestinian archaeologist William G. Dever attacks the minimalist position head-on, showing how modern archaeology brilliantly illuminates both life in ancient Palestine and the sacred scriptures as we have them today. Assembling a wealth of archaeological evidence, Dever builds the clearest, most complete picture yet of the real Israel that existed during the Iron Age of ancient Palestine (1200–600 B.C.).Dever's exceptional reconstruction of this key period points up the minimalists' abuse of archaeology and reveals the weakness of their revisionist histories. Dever shows that ancient Israel, far from being an "invention," is a reality to be discovered. Equally important, his recovery of a reliable core history of ancient Israel provides a firm foundation from which to appreciate the aesthetic value and lofty moral aspirations of the Hebrew Bible.

    Louis. Built around a sprawling central plaza and known as Cahokia, the site has drawn the attention of generations of archaeologists, whose work produced evidence of complex celestial timepieces, feasts big enough to feed thousands, and disturbing signs of human sacrifice. Drawing on these fascinating finds, Cahokia presents a lively and astonishing narrative of prehistoric America.

    In six hundred years, the Celts had produced some of the finest artistic and scientific masterpieces of the ancient world. In 58 BC, Julius Caesar marched over the Alps, bringing slavery and genocide to western Europe. Within eight years the Celts of what is now France were utterly annihilated, and in another hundred years the Romans had overrun Britain. It is astonishing how little remains of this great civilization. While planning a bicycling trip along the Heraklean Way, the ancient route from Portugal to the Alps, Graham Robb discovered a door to that forgotten world--a beautiful and precise pattern of towns and holy places based on astronomical and geometrical measurements: this was the three-dimensional "Middle Earth" of the Celts. As coordinates and coincidences revealed themselves across the continent, a map of the Celtic world emerged as a miraculously preserved archival document.Robb--"one of the more unusual and appealing historians currently striding the planet" (New York Times)--here reveals the ancient secrets of the Celts, demonstrates the lasting influence of Druid science, and recharts the exploration of the world and the spread of Christianity. A pioneering history grounded in a real-life historical treasure hunt, The Discovery of Middle Earth offers nothing less than an entirely new understanding of the birth of modern Europe.

    It was a sea in name only. It was actually a bone dry, ancient dusty basin pockmarked with craters and littered with rocks and boulders. Somewhere in that 500 mile diameter basin, the astronauts would attempt to make Mankind’s first landing on the Moon. Neil Armstrong would pilot the Lunar Module “Eagle” during its twelve minute descent from orbit down to a landing. Col. Edwin “Buzz” Aldrin would assist him. On the way down they would encounter a host of problems, any one of which could have potentially caused them to have to call off the landing, or, even worse, die making the attempt. The problems were all technical-communications problems, computer problems, guidance problems, sensor problems. Armstrong and Aldrin faced the very real risk of dying by the very same technical sword that they had to live by in order to accomplish the enormous task of landing on the Moon for the first time. Yet the human skills Armstrong and Aldrin employed would be more than equal to the task. Armstrong’s formidable skills as an aviator, honed from the time he was a young boy, would serve him well as he piloted Eagle down amidst a continuing series of systems problems that might have fatally distracted a lesser aviator. Armstrong’s brilliant piloting was complemented by Aldrin’s equally remarkable discipline and calmness as he stoically provided a running commentary on altitude and descent rate while handling systems problems that threatened the landing. Finally, after a harrowing twelve and a half minutes, Armstrong gently landed Eagle at “Tranquility Base”, a name he had personally chosen to denote the location of the first Moon landing. In “Landing Eagle-Inside the Cockpit During the First Moon Landing”, author Mike Engle gives a minute by minute account of the events that occurred throughout Eagle’s descent and landing on the Moon. Engle, a retired NASA engineer and Mission Control flight controller, uses NASA audio files of actual voice recordings made inside Eagle’s cockpit during landing to give the reader an “inside the cockpit” perspective on the first Moon landing. Engle’s transcripts of these recordings, along with background material on the history and technical details behind the enormous effort to accomplish the first Moon landing, give a new and fascinating insight into the events that occurred on that remarkable day fifty years ago.

    Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Normal 0 false false false EN-US X-NONE X-NONE This access code card gives you access to all of MyPsychLab's tools and resources, including a complete eText of your book. You can also buy immediate access to MyPsychLab with Pearson eText online with a credit card at www.mypsychlab.com. "Choice, Awareness, Responsibility" "Human Sexuality, Third Edition," helps students develop and design their own sexual philosophy. Every chapter begins with actual student questions from the author's files during nearly 20 years of teaching the human sexuality course. Throughout each chapter the questions are answered and new ones are posed--encouraging students to think critically, analyze, and apply the material in personally relevant ways. Hock takes a psychosocial approach, infused with biological foundations throughout the text. The book focuses on topics that are most critical and of greatest relevance to students' personal lives and their interactions with others, and on how these topics affect them emotionally, psychologically, and interpersonally. This student-centered approach is incorporated into the text's discussions of all areas of sexuality: psychological, social and biological (including medical issues, sexual health, sexual anatomy and sexual physiology). Sensitivity to diverse groups, not only in terms of race and ethnicity, but also in terms if sexual orientation, age, sexual knowledge, and sexual experience allows all students to feel as comfortable and open about sexual topics as possible. Teaching & Learning Experience"Personalize Learning "The new MyPsychLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals."Improve Critical Thinking" With features like Evaluating Sexual Research and Sexuality, Ethics, and the Law "Human Sexuality "encourages students to be critical and skeptical when confronted with sexuality research and information."Engage Students " An interpersonal approach and focus on helping students develop their own sexual philosophy connects course material to their real life decisions and behaviors."Explore Research" The most up-to-date, scientific research is included."Apply Your Knowledge " opportunities like self-tests and scenario-driven questions throughout the text give students a chance to think more deeply about the content presented and help them to relate the material to their own lives."Support Instructors "- An instructor s manual, Test Bank, MyTest, PowerPoints, teaching films, and class response systems provide instructors with the ultimate supplements package. "

    Originating with fierce naked warriors who collected enemy heads as war trophies, the Celts eventually made their influence felt from the Middle East to the Atlantic, bringing with them a unique culture and mythology, and a style of art considered the greatest achievement north of the Alps after the Ice Age. The Romans called them "furor celticus" and at the height of their empire Ankara, Cologne, Belgrade and Milan all spoke Celtish. THE CELTS is the remarkable story of our North European cultural ancestors, whose language is still spoken by more than two million people in Brittany, Scotland, Ireland and Wales.

    This is perhaps the first time we have such a complete firsthand account in which nothing is kept back and there is no departmental “diplomacy.” The author is a nuclear power specialist who worked for a time at the Chernobyl AES and knows it well, just as he is personally acquainted with all the principal participants in the events. By virtue of his official position, he has attended many of the crucial conferences concerning nuclear power plant construction. Immediately after the accident, Medvedev was sent to Chernobyl and had an opportunity to learn a great deal while the trail was still fresh and to see things with his own eyes. He presents many technical details indispensable to understanding the mechanism whereby the accident occurred, he exposes the secrets of bureaucratic relations, he tells about the oversights of scientists and designers, about the disastrous overbearing pressure in the command system, about the violations of glasnost before the accident and in the emergency situation following it that have caused enormous harm. The chronicle of events at Chernobyl in the tragic days of April and May 1986 takes up the central place in the story. The author portrays the behavior and role of numerous participants in the drama, of real living people with their shortcomings and virtues, their doubts, their weaknesses, their illusions, and their heroism alongside the nuclear monster that had gone out of control. It is not possible to read about this without the deepest emotion. We knew about the exploits of the firemen. The author tells about the heroism of the electricians, the turbine specialists, the operators, and other workers at the station who prevented the accident from taking on greater proportions.

    In superb graphic detail, with hundreds of plans, illustrations, and diagrams, this comprehensive resource presents and entire library's worth of essential design data for residential development.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    It raises the issues our girls might not be talking about publicly, and guides their parents on how experts believe we should deal with it.At ten, we know how girls are pigeonholing themselves into what they think they should be. Whether they see themselves as academic or not, whether they are interested in boys, puberty is a reality, friendship fights are underway, and the influence of social media is impacting.With heightened pressure from what they see in the media, in movies and on TV, our girls are leaving childhood behind well before they hit their teens. Not surprisingly, emotions can be heightened and relationships can be fraught. So many parents struggle to understand the pressures our girls are under and how to deal with their emotional volatility. Journalist and social commentator Madonna King has an extraordinary ability to connect with experts, schools and the girls themselves to deliver the answers parents need and the communication our girls want.TEN-AGER is the perfect guide to help parents understand how their daughter is feeling, what they need to know, what to say, and when to stay silent and listen., ,

    He knows where priceless antiquities are buried, who is digging them up, and who is fencing and buying them. In this fascinating book, Atwood takes readers on a journey through Iraq, Peru, Hong Kong, and across America, showing how the worldwide antiquities trade is destroying what's left of the ancient sites before archaeologists can reach them, and thus erasing their historical significance. And it is getting worse. The discovery of the legendary Royal Tombs of Sipan in Peru started an epidemic. Grave robbers scouring the courntryside for tombs--and finding them. Atwood recounts the incredible story of the biggest piece of gold ever found in the Americas, a 2,000-year-old, three-pound masterpiece that cost one looter his life, sent two smugglers to jail, and wrecked lives from Panama to Pennsylvainia. Packed with true stories, this book not only reveals what has been found, but at what cost to both human life and history.