Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

    This book features drawings that guide you through a simple project and then show you how to apply those skills to something more ambitious. It helps you to: find the right boat at the right price; map out a renovation plan; work with fiberglass; and, more.

    NFL Unplugged lets you see that world through the eyes of the pros who live and sweat in it. Here are the places the cameras don't go: the locker room where coaches' speeches can deflate or motivate, the huddle where fart jokes vie with playcalling, the training camp where locusts and heat conspire to break the strongest bodies and shake the most determined minds. Now you can experience it all up close and unplugged.Draws on firsthand accounts of more than thirty players and coaches from teams across the NFL, including Mark Schlereth, Bill Romanowski, Kevin Long, Kyle Turley, John Gruden, Hugh Douglas, Jon Runyan, and Michael StrahanAn unvarnished look at everything from training camp and broken dreams, conditioning and injuries, and camaraderie and hazing to the quest to gain a competitive edge and the exhilarating triumphs of the gameWritten by one of the top figures in sports radio, Anthony Gargano of Philadelphia's 610-WIPFrom the injuries that never heal and the money that never lasts to the memories and the glory that never fade, NFL Unplugged shows the unbridled brutality and sheer brilliance of the game.

    You'll also learn tips and tricks to help you unlock the true potential of your device. Here are just some of the essentials you'll learn from this book: - Master the settings of your Kindle Fire HD device - Drastically reduce charge time & boost battery life - Setting up and using wireless networks - Utilizing security features to safeguard your device - Increase productivity: Skype, Email, Cloud Storage, Reading Documents, File Explorer - Sync your Kindle Fire HD to your computer, transfer your music and video seamlessly - Enhance your shopping and entertainment experience on Amazon and more... Kindle Fire HD Manual: The Complete Guide To Getting The Most Out Of Your Kindle Device is a comprehensive step-by-step, no fluff guide to help you master your device in no time. Get it while it's still available at this low price! **Scroll to the top of the page and click the buy button on the right to download this book now!**

    No facility. No machines. Just two dudes and a tribe of thousands. Welcome to November Project’s world takeover.What started 4 years ago as a simple monthlong workout pact between two former Northeastern University oarsmen in Boston has grown into an international fitness phenomenon. November Project espouses free, public, all-weather, outdoor group sweats that turn strangers into friends and connect everyone to the city in which they live. It’s been described as everything from flashmob fitness to “the fight club of running clubs” and a cult. But November Project prides itself on defying categories.In November Project: The Book, Brogan Graham (a.k.a. BG) and Bojan Mandaric, in their own spicy, big-hearted words, chronicle, along with tribe member and writer Caleb Daniloff, their fitness movement’s genesis, evolution, operations, membership, “secret sauce,” and future―and along the way, show you how you can get fit and societally engaged. The book also includes illustrated workouts; the keys to meaningful civic engagement; information on using your city as a gym; advice on starting an NP tribe; tips on growing, sustaining, and invigorating membership through social media; and thoughts on the collective power of community.

    Winning the 2008 national championship was certainly the highlight, but the most dominant era in school history also includes a national-best 300 wins, three Final Fours and nine Big 12 titles since 2001.The consistency was unmatched.As a sportswriter covering the Jayhawks, first for The Kansas City Star and then for Yahoo! Sports, Jason King was there to chronicle it all. From Roy Williams' stunning departure to Mario's Miracle against Memphis to Kansas' 69-game winning streak at Allen Fieldhouse, King witnessed all the highlights - and lowlights - from 2000 and beyond. In short, he was the ultimate insider.Now you will be, too.With "Beyond the Phog," King provides Kansas fans with an unprecedented glimpse into one of the most memorable eras in the program's rich history. Extensive interviews with nearly 40 players from the last decade, as well as both head coaches, reveal fascinating details about the inner-workings of a true college basketball dynasty.You'll laugh, you'll cry, you'll be riveted - and, at times, shocked. Whatever the case, even the most ardent Kansas supporters will be exposed to candid, behind the scenes stories and anecdotes that, until now, had been confined to the Jayhawks' locker room.Here's a sample of what's inside:• Did Drew Gooden's shoes cost Kansas the 2002 NCAA title?• Nick Collison and Kirk Hinrich lament their final game against Syracuse• Roy Williams provides details about his final few weeks at Kansas and his relationship with Al Bohl• Why did Wayne Simien almost quit basketball?• Jeff Graves comes clean about violating a sacred locker room rule• Russell Robinson describes why he tried to fight his own coach• J.R. Giddens gives his version of the Moon Bar stabbing• Darrell Arthur explains why he's been hesitant to return to campus since winning the 2008 title• Mario Chalmers provides a step-by-step account of his heroic shot against Memphis• Tyshawn Taylor discusses the aftermath of the Jayhawks' 2011 loss to VCU• Josh Selby talks about his decision to enter the NBA draft• And hundreds of other stories from favorites such as Sherron Collins, Keith Langford, Jeff Boschee, Aaron Miles, Michael Lee, Eric Chenowith, Xavier Henry, Luke Axtell, Sasha Kaun, Tyrel Reed, Jeff Hawkins, Brady Morningstar, Darnell Jackson and others.Time has clearly loosened lips in Lawrence. "Beyond the Phog" is an honest, candid look at what really happened during a magical - and often controversial - period in Kansas basketball history.

    A comprehensive guide to Amor Towles' acclaimed new novel 'A Gentleman in Moscow', this discussion aid includes a wealth of information and resources: useful literary and historical context; an author biography; a plot synopsis; analyses of themes & imagery; character analysis; twenty thought-provoking discussion questions; recommended further reading and even a quick quiz. For those in book clubs, this useful companion guide takes the hard work out of preparing for meetings and guarantees productive discussion. For solo readers, it encourages a deeper examination of a multi-layered text.

    W4964 was the seventieth Lanc to arrive on squadron, in mid April 1943. She flew her first op on the 20th, by which time No 9 had lost forty one of their Lancs to enemy action and another five had been transferred to other squadrons and lost by them. A further thirteen of the seventy would soon be lost by No 9. All of the remaining eleven would be damaged, repaired, transferred to other squadrons or training units, and lost to enemy action or crashes except for three which, in some kind of retirement, would last long enough to be scrapped after the war. Only one of the seventy achieved a century of ops or anything like it: W4964 WS-J. Across all squadrons and all the war, the average life of a Lancaster was 22.75 sorties, but rather less for the front-line squadrons going to Germany three and four times a week in 1943 and '44, which was when W4964 was flying her 107 sorties, all with No 9 Squadron and all from RAF Bardney. The first was Stettin (Szczecin in modern Poland), and thereafter she went wherever 9 Squadron went, to Berlin, the Ruhr, and most of the big ops of the time such as Peenemunde and Hamburg. She was given a special character as J-Johnny Walker, 'still going strong' and on September 15 1944, skippered by Flight Lieutenant James Douglas Melrose, her Tallboy special bomb was the only one to hit the battleship Tirpitz. During her career, well over two hundred airmen flew in J. None were killed while doing so, but ninety-six of them died in other aircraft. This is their story, and the story of one lucky Lancaster.

    At last, here's the one-stop bible that acknowledges their special needs and covers every detail of daily life. In chapters reviewed by experts in veterinary medicine, nutrition, and training, pet parents will learn:Where to find your perfect canine companionAll about breeds and mixed breeds and how you can adopt any type of dogSmart guidelines for adoption successRealistic expenses of dog careWhat to expect when you bring your new pup home (and long after)How to prevent runaways and protect your dog from all types of harmClicker, target stick, and other re-training methodsHumane ways to modify undesirable behaviorsHow to introduce new diets and take the guesswork out of feedingHolistic and conventional medical treatmentsDaily hygiene and caring for your sick pup inside and outThe impact of travel and changes at homeWhat to do when it's time to say good-byePlus recipes, doggy workouts, heartwarming true stories of adopted dogs and their happy parents, information on saving dogs on a larger scale, and much, much more!

    Now in Hansons Half-Marathon Method, the coaches of the Hansons-Brooks Distance Project reveal the half-marathon training program they’ve used to turn their runners into race winners, national champions, and Olympians. Using this strategic and scientifically grounded training program, runners will mix precisely paced speed, strength, and tempo workouts to forge breakthrough performances in the half-marathon distance.Hansons Half-Marathon Method will prepare beginners as well as intermediate and competitive half-marathoners for their best performance. Detailed nutrition and hydration chapters help runners pinpoint their energy and hydration needs so they know precisely how to fuel during workouts, race week, race day, and for recovery. The Hansons approach to pacing and nutrition keeps runners from hitting the wall before hitting the finish line.Hansons Half-Marathon Method lays out the smartest half-marathon training plan available from one of the most accomplished running groups in the nation. Using this innovative approach, runners will run their fastest half-marathon.

    Often called the greatest middleweight boxer of all time, he held the world title for 12 defenses, including bouts with Sugar Ray Leonard, Thomas Hearns, and Roberto Duran which entered fistic folklore. This biography tells the story of Hagler's extraordinary life for the first time, separating truth from myth to get right to the heart of a complex and charismatic man. From his wild early fights in the boxing wilderness of Brockton, Massachusetts, the book follows the blazing trail of Hagler's career: the controversial defeats subsequently avenged, a riot-scarred title win in London, and his unification of the middleweight crown. It also cover the Ring magazine's "greatest round of all time" against Hearns, his ferocious battle with Duran, and the still-controversial loss to his nemesis Leonard.

    Drawing on the insights of coaches, teammates and league insiders, award-winning writer Douglas Hunter charts Yzerman's career as "the player's player," the embodiment of skill, dedication, sacrifice, and leadership.Yzerman went fourth overall to the Detroit Red Wings in the very strong 1983 NHL entry draft, which included such prospects as Tom Barasso, Cam Neely, and Pat LaFontaine. He made an immediate impact in the NHL with his dazzling offensive skills. In 1986, having just turned 21, he was made the youngest captain in league history.Despite his individual success, including being one of the only three players in NHL history to record a 155-point season, Yzerman's team struggled and Detroit's devoted hockey fans wondered when he would reverse the Red Wings' fortunes. When Detroit was unexpectedly bumped from the playoffs in the '95 Stanley Cup final, many fingers, pointed at the captain. Determined to bring a championship back to Detroit, shrugging off persistent trade rumors, Yzerman continued to adjust his game for the good of the team. While his finesse as a playmaker and goal scorer remained in evidence, the gritty centerman blocked shots, drove to the net, and worked tirelessly along the boards in the corners. He led by aggressive example on the ice and with quiet confidence in the dressing room.In 1997, when the Red Wings won their first Stanley Cup since 1955, Yzerman proved he was a winner. He proved it again the next season, when he raised the Cup for a second time and was awarded the Conn Smythe Trophy as the playoffs' most valuable player. In 2002 the team captured its third Stanley Cup in seven seasons and that same year Yzerman was pivotal in Team Canada's Olympic gold medal victory.

    Children are given a well-rounded understanding of this beautiful fish: its anatomy, feeding habits and behavior. The following Sharks are featured:* The swift Black Tip Reef Shark* The dangerous Bull Shark* The resourceful Hammerhead Shark* The feared Great White Shark* The stealthy Lemon Shark* The fanged Nurse Shark* The gentle Whale Shark* The deceptive Wobbegong

    This book covers all the dials, menus, and controls, showing you how to use each one. It explains how to change and use various lenses and offers advice on exposure, focus, printing, using flash, sharing photos online, and much more, all with plenty of full-color examples to show what you can achieve.Canon's popular T3i/600D offers a vast array of options for the new dSLR photographer; this book guides you through all the settings, dials, and menusExplains how to use Live View mode and record, edit, and play back videoProvides tips and advice on working with exposure, manipulating focus and color, switching from auto to manual controls, and using lighting creativelyShows how to get photos from the camera to the computer, then edit and manage them using different software packagesIllustrated with full-color photos from the author, showing what you can achieveThis fun and friendly book helps you to quickly and confidently take advantage of the many creative possibilities offered by your new Canon camera.

    Phil Tufnell, aka 'Tuffers', is the much-loved English cricketer from the 1990s who has now become one of this country's favourite broadcasters. Not cast from the same mould as other players of his generation, Tufnell became a cult figure for his unorthodox approach to the game ... and to life in general. 'Tuffers' Cricket Tales' is a collection of the great man's favourite cricket stories that will amuse and inform in equal measure. Tufnell's unmistakably distinctive voice, as heard to such good effect on 'Test Match Special', steers fans through dozens and dozens of terrifically entertaining and insightful anecdotes, garnered from his 25-year playing and broadcasting career. He introduces a cast of genuinely colourful characters found in dressing-rooms and commentary boxes from around the world, and in the process offers a uniquely warm and quirky homage to his sport. A perfect Father's Day gift for all cricket fans.