Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Kirkland is a master at finding the small hidden bits of humor in events that the rest of us might just as easily overlook. His goal with his writing has always been to let his readers laugh with him and at him, and by doing so, finding a way to laugh at themselves. His previous books have been called "a must-have for all of us who love to just sit back and laugh." This book follows that tradition.Recipient of the 2006 Stephen Leacock Award of Merit for Humour (Canada.)

     In "How to Look Spectacular: A Starlet's Confessions", Kaling gives her tongue-in-cheek secrets for surefire on-camera beauty, ("Your natural hair color may be appropriate for your skin tone, but this isn't the land of appropriate-this is Hollywood, baby. Out here, a dark-skinned woman s traditional hair color is honey blonde.") "Player" tells the story of Kaling being seduced and dumped by a female friend in L.A. ("I had been replaced by a younger model. And now they had matching bangs.") In "Unlikely Leading Lady", she muses on America's fixation with the weight of actresses, ("Most women we see onscreen are either so thin that they're walking clavicles or so huge that their only scenes involve them breaking furniture.") And in "Soup Snakes", Kaling spills some secrets on her relationship with her ex-boyfriend and close friend, B.J. Novak ("I will freely admit: my relationship with B.J. Novak is weird as hell.") Mindy turns the anxieties, the glamour, and the celebrations of her second coming-of-age into a laugh-out-loud funny collection of essays that anyone who's ever been at a turning point in their life or career can relate to. And those who've never been at a turning point can skip to the parts where she talks about meeting Bradley Cooper.

    Powered by Amy’s charming and hilarious, biting yet wise voice, Yes Please is a book full of words to live by.

    Essays from a tiny diner in the middle of the country.These are stories of love and adaptation at the broad intersection of commerce and community, and of how a pandemic changed everything and nothing about us.

    It is here that Laxman's sense of parodyand satire find some of their finest expressions. A selection of these rare and masterly cartoons which comment caustically on our social and political character were togethter in the first volume of "laugh with Laxman", and proved to be immensly popular. This is the second volume in the series replete with timeless gems that continue to amuse.

    It was there where she first saw a lamb being born, giving her the drive to defy her urban roots and become a professional shepherd. She never looked back.In this uplifting and inspirational memoir, Hannah shares how she broke the stereotypes of her 'townie' beginnings, took risks and faced up to the challenges of being a young woman in a male-dominated industry, and followed her heart to become the Red Shepherdess. But behind the beautiful landscape, talented sheepdogs and eye-catching red hair was a steep learning curve. The physically and mentally demanding conditions she faced as she chased her dreams to build her own Cumbrian farm taught Hannah the values the holds true, including community, leadership, patience and resilience.In Call Me Red, Hannah gives a unique insight into farming life and reveals a mindset and determination that proves no matter your background, with hard graft (and a loyal sheepdog) you can make your dreams a reality.

    When you are the mother of boys, it seems like this question is on a continuous tape loop in your head. Humor columnist Sharon O’Donnell knows this feeling. In House of Testosterone, she chronicles her adventures raising three sons and reining in her über-male, forgetful husband, Kevin. She shares her stories of welcoming her third son into the world, resisting the gravitational pull of the “guy zone,” and running a household immersed in a world of sports, bathroom humor, and laundry. O’Donnell’s spirit shines through as she struggles to find some “me time” or survive another comical family vacation.These entertaining episodes of child- (and husband-) rearing lovingly illustrate why Sharon calls herself “Lady of the House of Testosterone.”

    Pitch invaders aside, few of us get to experience that adrenalin rush. Of those who do make it as a professional footballer, even fewer realise the giddy heights of success. In the Illustrated History of Football: Hall of Fame, cartoonist David Squires returns to celebrate those who straddle the game like giants; those talented, determined souls who were juggling tennis balls in the back streets before they could talk. There’s more than one way to attain football immortality though, and Squires also turns his comic eye to the mavericks, the pioneers, the forgotten legends and the anti-heroes. From Pele to Meazza, Maradona to Socrates, you will be taken on an unforgettable journey through the good, the bad and the Hagi.

    

    Around every corner lies a potential faux pas waiting to happen. But if you've ever struggled for the right response to an unwelcome gift or floundered for conversation at the dinner party from hell, fear not: help is at hand.In Rules for Modern Life, Sir David Tang, resident agony uncle at the Financial Times, delivers a satirical masterclass in navigating the social niceties of modern life. Whether you're unsure of the etiquette of doggy bags or wondering whether a massage room in your second home would be de trop, Sir David has the answer to all your social anxieties - and much more besides.

    Packed full of zingers and hilarious illustrations, if this doesn't put a smile on your face, nothing will. What's not to like:The other day someone left a piece of plasticine in my dressing room. I didn't know what to make of it. I'm against hunting. I'm actually a hunt saboteur. I go out the night before and shoot the fox. I saw this bloke chatting up a cheetah. He was trying to pull a fast one. Black holes. I don't know what people see in them. So I fancied a game of darts with my mate. He said, 'Nearest the bull goes first.' He went 'Baah' and I went 'Moo'. He said 'You're closest.' Velcro. What a rip-off. Black Beauty. He's a dark horse. I've got a sponge front door. Hey, don't knock it.

    are you the type of person who:- thinks books are quite good- has never held a book before and would like to try holding one for a day- is completely normal and just wants to look at something- is fed up- would rather be dead- is frightened of what tomorrow may bring- is curious- needs a bit of motivation- wants to feel more positive about your lifethen this is the book for youbecause the words and pictures inside of this book will instantly make you feel more positive about yourself even after just having a look at them for about a second or 3 secondswhat happens to your body when you have no motivation:when you have no motivation it is like a wall of sadness has been built up inside of yourself and it is this wall that stops all of the happy things in the world from getting inside of your body so take my book and use it to break down the wall of sadness brick by brick so that happiness can climb back inside of your body and live there for the rest of your dayslove from your friend Chris (Simpsons artist) xox

    Ready for it?"God is here."It may sound obvious at first, but truly understanding these three words is the key to more happiness, less boredom, more rest, less rush, more love, less drama, more peace, less fear.A deeply satisfying life doesn't require a sabbatical, a mission trip, or a New Year's resolution. As long as God is glorious enough and near enough, you can enjoy the life that is truly life--not just the cheap substitutes we've settled for.This book will help you move from just enjoying the good moments in life to worshiping the God who is right here, right now. This movement will exponentially increase your happiness, peace, and contentment. It will allow you to shake off the guilt and shame of sin and see yourself as God sees you. Learn how to recognize God's impact on your life and find the joy he's been waiting to give you.

    Tired of trying so hard, Sophia finally let go of the crushing pressure to be perfect. She navigates the highs and lows of the dating world (high: being a beta tester for Bumble; low: hastily shaving her legs before a hotel hookup and getting blood all over the sheets), and walks the line between being a “chill” girl and making sure her boyfriend’s nonchalance about altitude sickness doesn’t get him killed. She learns what it means to be a feminist, how to embrace her own voice, and when to listen to women who have been through more and have been doing the work longer. With topics ranging from how to be the life of the party (even when you have crippling anxiety), to an ill-fated consultation with a dietician who deemed Sophia’s overindulgence in ketchup a serious health risk, to a masterful argument for why no one should judge you for having an encyclopedic knowledge of reality TV, Well, This Is Exhausting is not only “one of the funniest books you’ll read this year, but it’s also one of the most important” (Shondaland).