Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    I learned the hard way that being a good guy all the time can cost you—it nearly cost me everything. Once I see the Sunni Stone, I don’t care what it costs me to have her. She’s as beautiful as the flower she’s named after, but she’s never had a chance to bloom. Soon enough she has me addicted to more than her pretty petals and sweet nectar. I want us to put down roots and bloom. But is she too good to be true? Or can she be my forget-me-not? Roses are red Violets are blue Flirt Club has a sexy new collaboration Just for you! Join twelve of the Flirt Club authors in this hot and steamy spring collection where our May Flowers bloom faster than a hothouse rose under the touch of our sexy heroes. #mayflowers #FlirtClub

    Instead of unmasking the charade, Gwen makes the split second decision to play along, and finds herself roped into the challenge of her small career with a socialite bride and her domineering mother. Juggling the outlandish requests–from firing “the best man” to renting hot air balloons–thrusts Gwen into the spotlight role she always dreamed of.Knowing she should escape before her true identity is exposed, Gwen clings to the masquerade for one reason: the handsome, boyish Ryan Miller. Whose opinions of the wedding fail to impress his bride-to-be, awakening Gwen’s sympathy for the seemingly forgotten groom.Stealing her boss’ identity? Now that was the easy part. The hard part is preventing her secret crush from stealing her heart away.

    Bitten and dumped, BBW Alicia Morgan has experienced a lot of heartbreak in her life. She longs to find her forever man but she’s afraid to take another chance on love. When temptation comes calling in the form of two hunky alphas she has to fight off her lustful feelings. FURbidden He’s 22 hot, sexy and fully loaded. She’s 32, curvy, divorced and tempted! But he’s her best friend’s little bro and forbidden! BBW wolf shifter Evie Allen has just gone thru a messy divorce and is looking for a “sensible guy”to love. But the young, hunky bear shifter Chad has his own passionate plans in mind for her. FURgiven He’s a rich, hunky bear shifter. She’s a beautiful, curvy mom of two. And when they meet – the heat level sizzles off the charts! BBW Stacy Winston is struggling to support her 14 year old twins. When the opportunity to enter a marriage lottery comes up, the gorgeous bear shifter thinks it may be the solution to her problems. FURocious(Menage) Oohlala! Angel aka Angie Wade is a sweet slice of heaven to hunky bear shifters Kyle and Monty in this blazing hot menage! BBW auction reseller Angel Wade is fed up with Kyle Collin’s roaming eyes. The delicious ‘Bite Me Bar’ bartender is just too hot for his own good. When her handsome new online friend Monty Lawrence comes to town to meet her, she is ready and open to love. FURgotten 1 Hot Rich Dude + 1 Pretty BBW = Nail Biting Romance! Chloe Roberts has a secret. A big one…she’s Chloe Roberts not her twin sister Courtney Roberts. BBW Bite Me Bar bartender Chloe Roberts is having a normal day shopping at the mall when the hottest guy on the planet, wolf shifter Drake Roma, grabs her sweet body from behind. FUR: Complete Edition features all 5 Sexy in Fur spicy standalone BBW paranormal romances with covers. The collection includes lots of sexy scenes and language. Enjoy!

    Follow three MMA fighting brothers who run a domestic violence shelter for women and children.Book 1 EverlyThe first time I met Mason Reed, we were standing naked in a bank, surrounded by guns.That should have been a warning.An MMA champion, trainer, and philanthropist, but not a man who gives up easily, Mason is trouble dipped in ink and covered in muscle.Growing up in foster care, I'm well aware that relationships are temporary, and I do my best to avoid them. After a sheet clenching one night stand, I'm happy to move on, but Mason pursues me relentlessly. Sweet, caring, protective, and at times, a bossy control freak, this persistent man has climbed inside my heart, and I can’t seem to shake him.After saving me from a life threatening situation, he’s also won something much harder to obtain. My trust. But does he deserve it? Is his true face the one he shows the world? Or is his charitable, loving manner only a thin veneer?Book 2MasonFrom the moment I saw her, I wanted her in my bed.I should've stopped there.Everly Hall burst into my complicated life and changed it forever. I'm a fighter, but I had no defense against this beautiful, stubborn woman.Now, I stand to lose everything I have, everything I am. My secrets are dangerous, and put more lives at stake than my own. I intended to tell her in time, but my time is up.Everything rests on Everly.This is the conclusion of Mason and Everly's story.Book 3ParkerHit it and quit it.One and done.Hump and dump.That has been my philosophy on relationships for the last seven years. Don't get me wrong, I'm not a bad guy. I'm always upfront and truthful with the women I date. I don't promise them anything but a good time.I could've gone on happily sleeping my way through the major metropolitan area if it wasn't for her. The dark haired beauty who haunts my days and keeps me awake at night. Strong and sweet, she makes me reconsider everything I believe about love.Too bad she's completely off limits.I've never been good at following the rules.Book 4AlexNinety- two days. Thirteen weeks. That’s how long it’s been since I lost my love, my best friend. It’s been everything I can do to drag myself out of bed and get back to work, but I know Cooper would want me to move on. I think he’d even be happy if he knew who I want to move on with. The target of my affection, though, may not be so thrilled about my choice.He’s straight. Or he thinks he is.A womanizer of the worst kind with a face and body that keeps a steady stream of willing women at his door, he seems happy to work his way through the entire female population. But there’s no mistaking the way he looks at me when he thinks I’m not paying attention.One way or another, I’ll show him what he really wants.Intended for 18 years and older. Contains sexual content, including sex between two men.

    With one convenient proposal, he could have the Southern beauty in his bed and her birthright in his hands. That's only if Bella says yes… FEELING THE HEAT Their long-ago affair ended too abruptly. And Dr. Micah Westmoreland knows Kalina Daniels hasn't forgiven him. But now that they're working side by side, he can't ignore the heat that still burns between them. This time, there will be no question about his motive—he plans to make her his.

     Sweet Cowboy Kisses by Stephanie Berget Can two wounded souls find a sweet future together? Bucked Off for Love by Lacey Wolfe What happens when a bull rider seeks physical therapy from the one woman who brings his body to life? Heart Rush by Lisa Huffman When two hearts collide, can anything happen? A Cowboy to Love by D’Ann Lindun Can a women dreaming of a family and a cowboy who is sterile find a way to build a life together?

    She’s smart, beautiful and the only dream he has yet to fulfill. Mollie DuBois has dreams of her own, a nursing degree and a wannabe boyfriend who does everything right. However, her heart is with the bad boy—his heart is so cold, it would take a miracle to warm it. Or maybe just some random hot kisses from the woman he loves. Jackson knows exactly what he wants and he plans to get her and keep her—if he can quell the demons of his past. Find out more in the exciting, fourth installment of this panty-melting, new adult romance. Story length: ~27,000 words 18+ for adult situations

     In college Cheyanne had a choice between dating either Mark or Brett, one a popular football player, the other mysterious, intimidating and aloof. In the end she chose Mark only to discover she would waste years of her life by the time she caught Mark cheating on her. Finally, she’s gotten her life back on track and finds herself walking into the law internship of her dreams. But when she realizes the owner of this prestigious law firm, the man who is now her boss, is that same Brett from college, all the familiar feelings of attraction mixed with intimidation return. Brett is more formidable than ever, and just as mysterious and sexy as he was all those years ago. And when his deep desires are revealed to her, she finally understands the nervous tension he'd always manage to arouse in her. Is this the chance for Cheyanne to make up for the mistake she made back in college? And will she be brave enough to submit to Brett this time? This ebook contains very hot and explicit descriptions of romantic activity. Only mature readers should download this book.

    Rhys, Viscount Hadley, is the practical sort. A true gentleman of the Ton, he leaves London at his Uncle’s request to render counsel to the daughter of an old friend. Riding through the country to a small Hampshire village, he has no idea where this journey is headed. Lady Alice Korte-Giddenhurst senses his imminent arrival. She has strange gifts — talents for which there are no rational or scientific explanations. She knows, in that mystical place within her mind, that Rhys will be more than just a visitor. So much more. And she finds herself eager to begin their dance of desire. When Rhys arrives, he’s thunderstruck — the woman welcoming him seems to be glowing. Or maybe it’s just the immediate and powerful attraction he feels toward her. Whatever it is, he’s intrigued enough to stay for dinner…and thus the adventure begins.

    No sight. No questions. 48 hours. An innocent drink with an old lover turns into an extraordinary weekend for psychologist Dr. Alexandra Blake. If she allows herself to be placed utterly at his mercy, he will give her an experience more sensual and extreme than any game they have ever played before. DESTINED TO FEEL First he opened her mind. Now she must really feel... Abducted in London, Alexandra Blake becomes caught up in a dangerous game exploring the darkest enigma of female sexuality. How far will Alexandra be willing to go to satisfy her curiosity and her desires? Is this a game too far, or is there still everything to play for? DESTINED TO FLY Escaping captivity was not enough to get Alexandra Blake out of danger. In order to unlock the secrets she holds within her and become truly free, she must embark upon a quest to explore the long-forgotten sexual and spiritual nature of her ancestry. Despite believing that she has experienced everything possible in her erotic adventures, she discovers that there is still so much more to learn. The Avalon trilogy is a daring, erotic exploration of trust and betrayal, experimentation and control, lust and love that will leave you breathless for more ...

     Martin L. Shoemaker, author of “Today I Am Paul”, presents stories of ordinary people doing extraordinary work. Planning, exploring, constructing… living and growing and dying… across the Solar System. Includes these award-winning stories: Scramble (second place, Jim Baen Memorial Short Story Award, 2012) Unrefined (third place, Writers of the Future, 2014) Racing to Mars (first place, Analog Analytical Laboratory award, 2016) Plus seven more stories!

    Beam Piper with active table of contents.Works include:The AnswerThe Cosmic ComputerCrossroads of DestinyDay of the MoronDearestThe Edge of the KnifeFlight From TomorrowFour-Day PlanetGenesisGraveyard of DreamsHe Walked Around the HorsesThe KeeperLast EnemyLittle FuzzyThe MercenariesMinistry of DisturbanceMurder in the GunroomNaudsonceNull-ABCOomphel in the SkyOmnilingualOperation R.S.V.P.PatrolPolice OperationRebel RaiderThe ReturnA Slave is a SlaveSpace VikingTemple TroubleTime and Time AgainTime CrimeUllr Uprising

    As the illegitimate daughter of London's disreputable Craven House Madame, Miss Samantha Pengarden has never had to face society alone--until now. When Samantha is named Elijah's mistress in White's betting book, her reputation is in ruins--and only Elijah can save her.Surrendering to My Spy by Dawn BrowerA rogue, a marquess and a spy... Each an integral part of Dominic Rossington's life and he does them all rather well. Love throws him off balance and he'll do everything in his power to protect the one who holds his heart, Lady Rosanna. Danger lurks on the horizon and he'll have to put it all on the line to save her.Scandalous Redemption by Amanda MarielCan two wary people overcome past hurts, an old scandal, and social strictures to embrace true love?For The Love of A Viscount by Callie HuttonBluestocking Lady Elise Smith and content bachelor Lord St. George made a pact to thwart Lady Elise's father's plans for her to marry. What they don't understand is a pretend courtship can only if work if you don't fall in love . . .Beauty and the Rake by Erica MonroePolice inspector Michael Strickland sees the beauty inside Abigail Vautille, not the scarred beast she believes herself to be--and he'll do anything to protect her from the blackguard who left her disfigured.Wicked Designs by Lauren SmithEmily, a rebellious debutante, is kidnapped by a devilish duke and his infamous league of rogues as part of a revenge plan, but Emily gives the duke more than he's bargained for.Mad About the Marquess by Elizabeth EssexLady Quince Winthrop has been robbing from society's rich and giving to the poor for years--but when the Marquess of Cairn returns to Edinburgh, Quince discovers love is even harder to resist than temptation.

    And when Jamal Watts hears the stunning songbird, he’s ready to sign her to his label. The love-burned producer isn’t prepared for the passion Regina unleashes in him. Suddenly they’re both hitting all the right notes. But Regina isn’t ready to trust her heart—unless this gorgeous, caring man can show her how, together, they can make the most beautiful music of all…. Holiday Heat For Eve Clark, winter usually means long cold nights spent alone, until she’s persuaded to attend a masked ball. Abandoning her inhibitions, she shares a blissful tryst with a mysterious partner. Though she runs from their hotel room the next morning, Leyton Palmer is determined to track Eve down and show her that the night neither can forget was only the start of something sensational…. I’ll Be Home for Christmas Three years ago, Broadway star Dina Caldwell and celebrity chef Morgan Caldwell were passionately in love. Now America’s onetime favorite couple are about to be reunited in Morgan’s Detroit hometown for the holidays. Is this the season for forgiving and forgetting? With sizzling kisses under the mistletoe, Morgan vows to make this a Christmas Dina will never forget! Hawaii Magic Workaholic attorney Anita Hunt is on the job 24/7. She’s looking to make partner, not party. While on a forced vacation in Hawaii, she meets gorgeous pilot Steve Blair. When engine trouble forces them to make a crash landing, the seductive airman shows her a side of the exotic island and herself she never expected—and a passion that could make them partners in paradise forever.… Overtime Love Drew Davis’s goal is to buy the semipro football team where he is general manager. But the owner’s grandaughter, Tasha Bloom, unexpectedly inherits it first. Still, Drew’s not brokenhearted, since their mutual passion for football runs second only to their attraction to each other. But can the team and their budding romance make it to the New Year’s Day championship?