Treats this serious subject with sympathetic feelings. An excellent guide allowing us to understand that we are not alone with our grief. Anyone who has a pet should read it. -Dog Week Written with compassion and understanding; truly required reading for any pet owner. -Dog World Coping with Sorrow addresses every aspect of pet loss and grief. Written in a clear, friendly style. It takes a pet owner by the hand and walks him through the stages of bereavement, offering explanations and coping strategies at every step. -Canine Concepts A small gem of a book. Anderson's book fills the need for a comprehensive, yet easily read, publication on pet loss and owner bereavement. The message is one of love, common sense, and practical information. -The Delta Society This book has been needed for a long time-like forever! The wealth of information given by pet owners makes the book come alive. It's a lovely thing, beautifully and generously written from the bottom of a superb writer's heart. -Dog Writers Association of America It gets right to the heart of the issue of pet loss, right to where people are hurting. [Its] warm, down-to-earth language reaches out to a pet owner on the level of friend to friend. -Bloodlines

    Building on their experience as professional systems analysts and award-winning teachers, authors Dennis, Wixom, and Roth capture the experience of developing and analyzing systems in a way that students can understand and apply.With Systems Analysis and Design, 4th edition , students will leave the course with experience that is a rich foundation for further work as a systems analyst.

    on the humid night of September 29, 1959, Braniff Flight 542 crashed on a farm near Buffalo, Texas. Less than six months later, Northwest Flight 710 crashed in a soybean field near Tell City, Indiana. Both planes were Lockheed Electras, and both, for no apparent reason, had lost a wing in mid-air. The combined toll of the two crashes was 97 lives. There were no survivors. Early the following October, during take-off from Boston’s Logan Airport, there was another Electra disaster, and the plane that had been supposedly foolproof became the object of the ugliest controversy in the history of commercial aviation. The Electra Story is an illuminating and incomparably thorough study of the plane’s entire career. From design through construction, rigorous testing, and brilliant initial performance, to the minute-by-minute record of the fatal flights, the scenes of wreckage, and then the painstaking efforts to solve the mystery. While the search for a “probable cause” went on, there was a crucial decision to be made: whether or not to let the Electras go on flying. Elwood R. Quesada, then Administrator of the Federal Aviation Agency, had to make that decision, and how he coped with this frightening responsibility is a remarkable tale in itself. The plane that had been a dream, then became a nightmare, is still flying today, and out of tragedy has come an important advance in man’s knowledge. Robert Serling’s evaluation of The Electra Story is an enlightening, vivid, unbiased and rare documented account. It is a human story of suspense, with dedication and courage. And as a story of how government, industry, technology, science and the public were all trapped in one intricate web, it is both revealing and significant. Praise for Robert Serling ‘High level of suspense and excitement.’ - De Moines Sunday Register ‘Serling has spun another winner’ – Publisher’s Weekly ‘…keeps you guessing til the end’ - Arizona Daily Star ‘Aviation buffs will revel in this thoroughgoing chronicle’ – Kirkus Robert J. Serling (1918-2010) was aviation editor of United Press International and won the annual TWA Best Aviation News Reporting Award for four years running.

    Authored by two pediatric nurses, this straightforward guide to feeding, bedtime routines, and medical issues includes an instructional DVD with step-by-step demonstrations of how to care for a newborn to a 6-month-old child.

    Tony goes beyond teaching you how to use Lightroom. Tony shows you why and when to use each feature to create stunning, natural photos. When Lightroom isn t the best tool, Tony suggests better alternatives. Combining the benefits of video training and book learning, this video book gives you over 14 hours of video and dozens of free presets and raw images to practice with. If you learn better with video, watch the video training and refer to the book for quick reference. If you prefer reading, the book is concise and practical, and each chapter links to relevant videos when you want to understand a topic more deeply or see it used in the real world. Tony covers every aspect of Lightroom in-depth, but structures his teaching so that both beginner and advanced photographers can learn as efficiently as possible. If you just want a quick start, you can watch the first video or read the first chapter and you'll be organizing and editing your pictures in less than an hour. If you want to know more about a specific feature, switch to that video or jump to that chapter in the ebook. If you want to know everything about Lightroom, watch the videos and read the book from start to finish.

    Don't despair--there is a solution! Your dog can learn to control his impulsivity and look to you for guidance in distracting or difficult situations. It starts by training Fido to automatically say pelase by sitting for treats, then for petting, and then for everything else he wants. in this booklet, Dr. Sophia A. Yin, veterinarian and animal-behavior expert, gives you an overview of her fun, reward-based Learn to Earn training program which will teach you how to provide leadership while training your dog to be patient and to look for you for guidance. This item contains 10 copies of the Learn to Earn Booklet. Perfect for sharing with clients and friends. For more information about Dr. Sophia Yin's Learn To Earn program see www.drsophiayin.com

    This is the book that brought gender differences in ways of speaking to the forefront of public awareness. With a rare combination of scientific insight and delightful, humorous writing, Tannen shows why women and men can walk away from the same conversation with completely different impressions of what was said.Studded with lively and entertaining examples of real conversations, this book gives you the tools to understand what went wrong -- and to find a common language in which to strengthen relationships at work and at home. A classic in the field of interpersonal relations, this book will change forever the way you approach conversations.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    In 1905 an unknown 26-year-old clerk at the Swiss Patent Office, who had supposedly failed math in school, burst on to the scientific scene and swept away the hidebound theories of the day. The clerk, Albert Einstein, introduced a new and unexpected understanding of the universe and launched the two great revolutions of twentieth-century physics, relativity and quantum mechanics. The obscure origin and wide-ranging brilliance of the work recalled Isaac Newton’s “annus mirabilis” (miracle year) of 1666, when as a 23-year-old seeking safety at his family manor from an outbreak of the plague, he invented calculus and laid the foundations for his theory of gravity. Like Newton, Einstein quickly became a scientific icon--the image of genius and, according to Time magazine, the Person of the Century.The actual story is much more interesting. Einstein himself once remarked that “science as something coming into being ... is just as subjectively, psychologically conditioned as are all other human endeavors.” In this profile, the historian of science L. Randles Lagerstrom takes you behind the myth and into the very human life of the young Einstein. From family rifts and girlfriend troubles to financial hardships and jobless anxieties, Einstein’s early years were typical of many young persons. And yet in the midst of it all, he also saw his way through to profound scientific insights. Drawing upon correspondence from Einstein, his family, and his friends, Lagerstrom brings to life the young Einstein and enables the reader to come away with a fuller and more appreciative understanding of Einstein the person and the origins of his revolutionary ideas.About the cover image: While walking to work six days a week as a patent clerk in Bern, Switzerland, Einstein would pass by the famous "Zytglogge" tower and its astronomical clocks. The daily juxtaposition was fitting, as the relative nature of time and clock synchronization would be one of his revolutionary discoveries in the miracle year of 1905.

    In a way, you already know them. Only you don’t – not really. In a sense, they are you. Only they’re not entirely. They inform and shape the most important decisions in your life. But you’re almost certainly unaware of their intervention. They are the Ten Types of Human. Who are they? What are they for? How did they get into your head? We want to believe that there are some things we would never do. We want to believe that there are others we always would. But how can we be sure? What are our limits? Do we have limits?The answer lies with the Ten Types of Human: the people we become when we are faced with life's most difficult decisions. But who or what are these Types? Where do they come from? How did they get into our heads?The Ten Types of Human is a pioneering examination of human nature. It looks at the best and worst that human beings are capable of, and asks why. It explores the frontiers of the human experience, excavating the forces that shape our thoughts and actions in extreme situations. It begins in a courtroom and journeys across four continents and through the lives of some exceptional people, in search of answers.Mixing cutting-edge neuroscience, social psychology and visceral true stories, The Ten Types of Human is at once a provocation and a roadmap of the hidden parts of us. It is a book to inspire; to refashion our understanding of our many selves and semblances; and ultimately to find fresh ways to be free.

    Francione is known for his criticism of animal welfare laws and regulations, his abolitionist theory of animal rights, and his promotion of veganism and nonviolence as the baseline principles of the abolitionist movement. In this collection, Francione advances the most radical theory of animal rights to date. Unlike Peter Singer, Francione maintains that we cannot morally justify using animals under any circumstances, and unlike Tom Regan, Francione's theory applies to all sentient beings, not only to those who have more sophisticated cognitive abilities.

    Ranging from the Netsilik hunters who straddle the Arctic Circle to the Natchez farmers of the lower Mississippi River area, the tribes represent each culture area and various levels of socioeconomic complexity among Native Americans. Each chapter focuses on a specific group and culture area, providing students with a detailed portrait of the geographical and cultural adaptations of that region.As he has done for previous editions, author Wendell H. Oswalt has visited virtually all of the extant groups discussed in the text to ensure an accurate and complete picture of the contemporary situation. Updates and major changes featured in this edition include:* A new chapter on the Western Shoshone--a Great Basin tribe centered in Nevada--including a discussion of the 2004 partial resolution of their long-standing major land claim against the federal government * A description of how in recent years some Pentecostal church congregations among the Crow and Tlingit have rejected their Indian backgrounds * A discussion of how the discovery of vast diamond deposits in northern Canada may dramatically change the lifeway of some Chipewyan and the Netsilik * Coverage of timely issues for Native Americans, including the management of individual trust accounts by the Bureau of Indian Affairs; the disposition of Kennewick Man; and the U.S. Supreme Court ruling on the Lara case in 2004, which centered on an aspect of Indian sovereignty * A more detailed examination of Indian casinos, including typical non-Indian reactions to themThis Land Was Theirs, Eighth Edition, incorporates more than 150 photographs and illustrations, and each chapter-opening offers pertinent text about the subject matter covered in that chapter. Abundant pedagogical aids include maps of each region discussed, a glossary, a pronunciation guide, and two appendixes: a guide to the various artifact types discussed in the text and an extensive list of additional resources for learning about Native Americans.

    This manual is designed to serve three purposes: to be used as a general introduction to the field of forensic anthropology; as a framework for training; and as a practical reference tool.

    Whether you just want to create a neutral, “business” partnership with the “other woman” in your life—or actually, gulp, become friends—they show you how to reach your goal through ten powerful steps.