But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    What's more, kids often send mixed messages: they crave space, but they rely on their parents' advice and assistance. Not surprisingly, it's hard to know when it's appropriate to get involved in your child's life and when it's better to back off."You're On Your Own (But I'm Here If You Need Me)" helps parents identify the boundaries between necessary involvement and respect for their child's independence. Marjorie Savage, who as a parent herself empathizes with moms and dads, but who as a student services professional understands kids, offers advice on wide-ranging issues, including:- How to cope with your family's mood changes in the months before move-in day on campus- Why students complain about the food but still manage to gain fifteen pounds their first year- How to teach basic financial responsibility, including the handling of credit cards and academic expenses- When parental intervention is criticalWith anecdotes and suggestions from experienced parents and college staffs nationwide, the strategies and tips provided throughout will help you to create a loving, supportive partnership responsive to the needs of both you and your children.

    Cambridge International AS and A Level Physics covers all the material required for the Cambridge syllabus. The accompanying Student's CD-ROM includes many more questions linked to each chapter, including multiple choice, how to tackle the examinations, and animations, a glossary and summaries. A Teacher's Resource CD-ROM is also available and includes answers to all questions in the Coursebook, together with worksheets describing practical work linked to each chapter in the book.

    

    Clear lessons and straightforward language reveal how to measure discipline in a classroom environment, as well as how to handle difficult situations, such as transition times, assemblies, lunchtime, and field trips. A separate chapter for school administrators explains how to support classroom teachers in creating discipline and how to evaluate those teachers.

     Empower Your Students - This book will teach you how to allow students to show their thinking, demonstrate their learning, and share their work with authentic audiences - to use technology in meaningful ways that prepare them for the future! Start with 20 Simple Tools - This book focuses on 20 essential tools that will help teachers to easily make student thinking visible, give every student a voice and allow them to share their work. Examples You Can Use Tomorrow - With instructions for incorporating twenty of the best Google-friendly tools, including a special bonus section on Digital Portfolios

    But he has an rare gift — he is a musical prodigy who amazes all who hear him play.

    And I’ve chosen not to spend it constantly stressing about cancer. I’ve chosen to enjoy the little things. I’ve chosen to laugh. And I’ve chosen to look back on my life and thank God for it.' In March 2017, Linda Nolan was diagnosed with secondary breast cancer and was given the terrible news that, while it was treatable, it was not curable. Her first thought was to worry about her family, who were still grieving the loss of their sister Bernie. Her second was, ‘But I’m alive and I’m going to fight it.’In From My Heart, Linda writes honestly about growing up in her big Irish family and finding fame with her sisters in The Nolans and reveals the shocking family secrets and feuds that threatened to tear them apart. She also describes her original battle with breast cancer and how the death of her husband left her deeply depressed, to the point of feeling suicidal. Just as she’d learned to embrace life again, and even to start dating, the cancer came back . . . In this warm, brave and funny memoir, Linda shows that it’s never too late to learn what really matters.

    9 selections from the critically acclaimed blockbuster musical about Alexander Hamilton which debuted on Broadway in August 2015 to unprecedented advanced box office sales. This collection features easy piano arrangements of the music penned by Lin-Manuel Miranda, including: Alexander Hamilton * Burn * Dear Theodosia * Helpless * My Shot * The Schuyler Sisters * That Would Be Enough * Wait for It * You'll Be Back.

    An in-depth study of the visceral slacker classic from 1987, an album that influenced enormously the nascent alternative scene.

    This work tells the story of this one-off guitarist who came to prominence through the debauchery and stellar chart success of the American west coast's Guns N' Roses. Full description

    This is true both in airplanes and in classrooms--you have to take care of yourself before you can help someone else. If teachers are stressed out and exhausted, how can they have the patience, positive energy, and enthusiasm to provide the best instruction for students? Author Mike Anderson asked that question as a teacher himself, and the answers he found form the basis of The Well-Balanced Teacher. He found that teachers need to take care of themselves in five key areas to keep themselves in shape to care for their students.In addition to paying proper attention to their basic needs for nutrition, hydration, sleep, exercise, and emotional and spiritual refreshment, teachers also needBelonging: Teachers need to feel positive connections with other people, both in school and outside school. Significance: Teachers want to know that they make a positive difference through the work they do.Positive engagement: When teachers enjoy their work, they have great energy and passion for their teaching.Balance: Healthy teachers set boundaries and create routines so that they can have rich lives both in the classroom and at home.Anderson devotes a chapter to each of these needs, describing in frank detail his own struggles and offering a multitude of practical tips to help readers find solutions that will work for them. When teachers find ways to take care of their own needs, they will be healthier and happier, and they will have the positive energy and stamina needed to help their students learn and grow into healthy adults themselves.

    Shumway created a series of math routines designed to help young students strengthen and build their facility with numbers. These quick 5, 10, or 15 minute exercises are easy to implement as an add-on to any elementary math curriculum. Understanding Number Sense: Students with strong number sense understand numbers, how to subitize, relationships among numbers, and number systems. They make reasonable estimates, compute fluently, use reasoning strategies, and use visual models to solve problems. Number Sense Routines  supports the early learner by instilling the importance of daily warm-ups and explains how they benefit developing math minds for long-term learning.Real Classroom Examples: Shumway compiled her classroom observations from around the country. She includes conversations among students who practice number sense routines to illustrate them in action, how children's number sense develops with daily use, and math strategies students learn as they develop their numerical literacy through self-paced practice.Assessment Strategies:  Number Sense Routines  demonstrates the importance of listening to your students and knowing what to look for. Teachers will gain a deeper understanding of the underlying math skills and strategies students learn as they develop numerical literacy.Shumway writes, "As you read, you will step into various classrooms and listen in on students' conversations, which I hope will give you insight into the power of number sense routines and the impact they have on students' number sense development. My hope is that going into the classroom, into students' conversations, and into their thought processes, you will come away with new ideas and tools to use in your own classroom."

    As with his music, Steve has written a highly detailed, entertaining and embracing tome that charts his life in full, but with a firm emphasis on his years with Genesis that saw the band’s meteoric rise to become one of the most successful British bands of all time.Steve talks candidly about his early life, his time with Genesis, and his personal relationships with the other four band members, with great insight into the daily goings on of this major rock band.Naturally A Genesis In My Bed also regales stories of Steve’s career since leaving Genesis and the many different journeys that it has taken him on. With his flair for the creative, and a great deal of levity, A Genesis In My Bed is a riveting read. Indispensable for Genesis fans but also essential for general music lovers and avid readers of autobiographies full of heartfelt and emotive tales.

    It's not about how much students do. It's about how they spend that time. A long overdue look inside the practice room - what works, what doesn't and why, from the founder of and chief writer for PracticeSpot.com, the world's largest website for music teachers and students.